This review is from a retired professional still licensed in Florida, with over 50 years of engineering, design and construction experience. We desired a new shelving system to be designed for and installed in a kitchen pantry in our home. Not a large area, but with very complicated dimensions due to its location under an L-shaped staircase. We wanted maximum efficient use of the pantry space. Every aspect of Closet Factory's staff was terrific--professional, skilled, attentive, conscientious, reliable, and respectful. This is not the place to publish names, but I have made all this known to their owners and management. The design professional that initially visited our home listened to our description of what we wanted, made measurements, added their personal touch, created the perfect design on their laptop as we had described, and reviewed costs with us. No delay, no multiple contacts, no hand sketches, no scratch pads, just state-of-the-art professionalism. We had several other firms visit and did our due diligence. Closet Factory's price was competitive. No other firm compared to Closet Factory's obvious professional and technical prowess. We executed our agreement with Closet Factory, a second person visited to verify dimensions, we finalized the design, and the fabrication of our system went into the production queue. The final installation date was even sooner than originally anticipated. The installation crew was timely and neat, and the work was professionally performed. Every aspect of the entire process was performed solely by Closet Factory staff. I spent my career in the construction industry. I have seen the good, the bad and the ugly. I put all aspects of my experience with Closet Factory among those of the top firms I have worked with in my career. read more

After getting three quotes we decided to have Closet Factory do our projects. We had a reach in closet and walk in closet designed by Regan and installed by Rafal. We are extremely pleased with the results. Regan listened to what I wanted and her designs were perfect. We also had a wall unit installed by Rafal and Garrett after Tyrell ensured the measurements were correct. The wall unit was designed by Regan after she spent over 2 hours making sure to understand our vision. It is exactly what I envisioned and maybe better. Highly recommend Regan and Rafal for any project. read more

Closet Factory - Wall Unit - Interior Design Near Me - fort myers, Florida

This is the third install we've had at our house. Great process. Starts with Gabrielle who comes out and does the design right there with us and then gives us a price. Great communication with the office. And the installers Rafael and Evan where fantastic. Did a great job very professional courteous and clean. Would highly recommend this company read more

Closet Factory - Laundry room - Interior Design Near Me - fort myers, Florida

We just had the closet factory install closet systems in 2 closets. I had got 3 estimates & Closet Factory had a price that was competitive but they had better reviews out of the 3. My designer was Cam who was absolutely fantastic, I told her what I wanted & she said let me design it, I'm so glad she did because it was better than my thoughts. She was very thorough with measurements & making sure I was satisfied. Our installer was Rafal, he was on time, professional, efficient & cleaned up everything. We couldn't be happier with our new closets, thank you Cam & Rafal!! read more

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The following is solely my personal view based on our experience. It is my honest opinion that this company does not deserve people's business, for three reasons: 1. I'm not sure they can be trusted. For example, right as we went to sign the contract, they cancelled the installation date they quoted us and pushed out our prospective installation several weeks -- with absolutely no notice. 2. At times I found it difficult to get quick straight answers from their rep. 3. They refused to confirm a worst-case scenario install date, whereby they would refund our money if they didn't meet this reasonable deadline. They said they wouldn't provide any such assurances in writing, which we found sketchy. Theoretically, they could push out the installation indefinitely and our money would be trapped with them with little practical recourse. I questioned their manager Simon about this. He said installation dates can be pushed out, and provided me no satisfactory answer as to why they wouldn't provide assurance *in writing* that the installation would be done in a reasonable time. There are so many other closet companies that are reputable and professional. I would advise people not to choose this one. read more

Closet Factory has designed and built closets and garage storage in my last and now current home. Patrick is so creative with the design ideas. Creating the best use of the space and the look and style is top notch! Patrick also worked within my budget. Nick and Nate installed Patrick's vision with care and precision and I am so very pleased with the end product! I highly recommend Closet Factory for your next project. read more

We just had cabinetry installed in our pantry and we are extremely pleased with the result. Everything from the design by Amy and the installation by Chris was exceptional. Closet Factory's pricing is comparable with other companies and we would definitely recommend them for all your cabinet needs. read more

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Designer Patrick captured exactly what I needed to make my closet more useful. The installer was friendly and did a great job on install and cleanup - also was on time! I don't think I've shut my closet door since the install. It looks so nice and now it's well organized too. Great quality and value at a reasonable price. Highly recommend the Ft. Myers FL Closet Factory. read more

-S L O W as Molasses. -Small project took 6 months -Sales girl nice & professional -Management and owner Rude as ......and Condescending Told small jobs usually get moved up and do not take as long. Then kept saying as complex as our job is that is why they can't squeeze me in as they have NO electrician to do the job even though on our end it was done immediately to accommodate them! They are the slowest company I have delt with and I have remodeled 8 homes in 3 years! Owner called to see why I was mad after letting them know I would be available and in town for TWO weeks for install and they still could not accommodate me! The Customer is right attitude was never taught to this rude business owner. Let's just hope the product is better than the staff! read more

I did a lot of research for a company to help with my master closet and laundry room before landing on Closet Factory. I was so glad I did! Starting with my salesperson Sierra, to the scheduling person, Lacey and the lead installer, Jan, I couldn't be more happy. The experience was great from the start. Sierra listened to me and did a great job making sure I not only got what I wanted, but made other suggestions for things which made the overall aesthetic beautiful (like laundry cabinets- I don't have baskets in my closet anymore!!), all without breaking the bank. She did the same for my laundry room. The biggest thing is I'm in a condo and I now have SO much more usable space. Once Sierra finished her piece, the process moved quickly from there. My installer, Jan, had input into the design review. Very common sense- the person installing knows how it will best fit. Lacey, the scheduler and coordinator, worked with me every step of the way regarding timing and rescheduling when we had an unfortunate incident in our building, causing a delay to the install. This entire team was very professional and I am extremely happy I went with Closet Factory. Great service, great value and best of all, I LOVE my closet and laundry room. read more

from start to finish it was a great experience! Sierra our designer was experienced and professional and answered all our questions. Lead installer, virgil and his partner were just as professional and super clean! As we had a little hiccup it was attended to and made the slight modification at my husband's concerns were addressed and fixed! read more

We just had two closets installed a year ago. We just got hit again by the latest Hurricane Milton. When I called to get them redone I was taken back by how rude I was treated because I did not write a review. When do you have to write review after spending Thousands of dollars. I think it's bad that you have also to take them handles for your drawers if you don't want their cheap handles They want to charge me more money than I paid last year. So I called the company that I have bought from before. They could not have treated me better. They are giving flood victims an extra discount. They were so compassionate and understanding about are losses. This company is ClosetOrder.com. Ask for Marc. read more

Great service by Lynn Horwitz, Designer. Her ability to understand my needs for closet organization, linen closets storage and a special doggie storage under the stairway came out fabulous. The installers were organized, gave lots of quality to their work and cleaned up the entire work area(s). I am so happy and satisfied I called them twice for different jobs. I used Closets by Design on a few other projects same material higher prices and the designer is not good at customer service nor does she Listen; horrendous process for Closets by Design. I highly recommend CLOSET FACTORY LYNN HORWITZ SHE IS AMAZING!!! thank you thank you for all your hard work, precise design measurements and quality of work. read more

Designer Heather and installer Frank have both done a wonderful job. Love the designs and functionality. Gives us a ton more storage in our Utility room read more

FINALLY got the closets and linen space installed for both homes. I'm not exactly sure what happened with Amy- you were outstanding for our initial contact and influenced our decision to go with your company. Sadly- it's been downhill ever since! The closets were not installed properly in one home leaving a large gap at the top with excuses. Then my closets required three visits to get it close to right! A lot of money to be spoken to with no respect from Leigh too. She needs help with how she speaks to people! I also paid for these closets almost a year ago and got put on a waiting list for installation that worse than a moving target no follow up, and worst is that I had to grout these cabinets myself! I'm so disappointed in the whole process after we signed the contract- this company needs some Serious help! read more

We were once again very pleased with the quality of service provided by Jon of Closet Factory.

We chose the closet factory of fort Myers for custom closets In the master bedroom and guest bedroom. Quality workmanship smooth process from Start to finish. Closets exceeded or expectations .Designer listened to our needs and budget , No hard sell!!! Owner was very responsive answered all our questions. Installation was arranged quickly and the process was seamless and painless!!!! Great follow up after installation I would highly recommend Closet Factory of Ft Myers to anyone seeking great quality and functional use of space. read more

We thought Heather was one of the most professional service people we had ever met! She was so kind in educating us about the process and options. Our laundry room turned out better than even our highest expectations..... and that can all be credited to Heather and the other great folks at Closet Factory Fort Myers! read more

Closet Factory - Laundry room... BEAUTIFUL.. now trying to decide what color paint? - Interior Design Near Me - fort myers, Florida

I started off with a picture of a Murphy bed I saw on Pinterest - showed it to my designer and said this is what I want - color and all! she said no problem and drew it all up! I picked a beautiful shade of blue for this project. Next thing I knew my picture/dream came to life! it truly is a show stopper! it is in our office which has a glass door and 2 glass walls on either side of the door- right off of our foyer! its a beautiful piece of furniture! the process was easy and the staff from the sales/designer to the installers could not have been any more helpful- courteous- neat and accommodating! we also had 2 master closest done and next we are having 2 more bedroom closets done along with hall closet and 3 car garage. I wouldn't trust anyone else to do the job! read more

Never responded to my question. Were over priced for what you got and design wasn't what I wanted so went elsewhere. Redesigned myself.

Perfection from beginning to end! Thankyou to Lara who started the process with design, and Sierra, Dulio and Jordan who came to do install! Thorough, meticulous, kind, caring team! My kitchen pantry, master closets look amazing!!!!! Would use them again and again! read more

We had 3 closets done in a new home. ! was a walk in. We worked with Amy and the design was absolutely perfect! But I cannot say enough about our wondeerful installers Bryson, Quincy, and Sierra. They were professional , courteous, informational, and spotless!!! If you are looking for quality (and everything is made in house) this is the place!! read more

3 minutes ago We bought a house in Babcock Ranch and wanted custom closets so we called both Closet By Design and Closet Factory. We called Closet Factory at 8:30am and Shirley Castophney came at 4:30pm same day. Closet By Design was designing on paper and had no samples. He drew some chicken scrape on the paper but he seem so nervous and uncomfortable so I was uncomfortable using that company. Shirley Castophney explained in detail the material they would use to build our closets. She had samples of the colors and the material. She used a computer program to design our closets and was able to show us what it would look like before we signed the contract. She really listened to our concerns and wants and now we have 6 closets that are exactly what we designed and contracted. Closet Factory sent a great installer and designer and I would recommend you work with them. Whenever we called them they always respond quickly. The only complaint is that I didnt visit the showroom before we contracted but that might be better because we would have spent more mo ey. read more

Had my closets installed yesterday and the experience was over the top. The installer was here on time, very friendly with updates, everything was clean and explained before he left. Also the experience with Heather gave me the quote was wonderful. She did not pressure me to purchase and gave me the time I needed to look around for other prices.The closets are amazing and so happy to have the updates after so many years. Thank your closet factory read more

They have a new address on Plantation. They installed 3 closet organizers and what a difference. I now can find everything. They kept all appointments and provided a professional service. They left the rooms clean, too. They offer from basic to elaborate designs. I purchased basic and never felt that I wasn't important to them. read more

They made our utility closet into a pantry in hour and half!! It was and is awesome! Great to work with professionals like Heather Krause!

Our salesperson Heather was as enthusiastic about her company as her product. She was prompt in returning calls/emails. Heather strived to make our expectations a reality. She measured our closet's short- and long-hung clothes, shoes, and boxed shoes and drew up a design. I remeasured my clothing with her plans and proceeded to schedule an installation. Closet Factory uses solid hanging bars and shelving which I believe will not chip over time. Other accessories personalize the space for every customer such as gliding belt racks, scarf glides, or cubbies for purses and makeup. The finishing trim around the whole closet install adds to its polished look. Our installer was professional and very competent. He and Heather worked as a team. Heather has turned our 'closet' into a 'dressing room'. read more

Our experience with the closet factory in fort myers florida was second to none , outstanding and such a fabulous team to work with . Started with Karla in reception , then onto Heather our designer who spent numerous hours with us to come up with design options and various pricing . No problem with her working hard and satisfying all our needs. Then onto production Lacey and Rich who were very helpful and made all of this happen quicker than we originally thought with an exact timeline and finished the job before the deadline, Excellent results from a detailed Team, Thank you Closet Factory for all you do, and I'm sure you will be around for a long time to continue to make customers satisfied.. jv & mv read more

I called the Closet Factory in Fort Myers to schedule an appointment and was quickly scheduled. Lexus was the designer/sales associate that came out. She was friendly, prompt, extremely knowledgable, and even showed up with a mask on. She made many recommendations that pointed out things we wouldn't have otherwise considered. Those recommendations helped us to decide on what we ended getting. Lexus truly made the process seamless and a breeze. Thanks a bunch, Lexus! read more

Our experience with Closet Factory and especially Lexus Embry, our sales agent, was wonderful. Lexus was extremely knowledgable and professional throughout. She came out to see and measure our closet and laundry room. We then met her at the showroon several days later. We made a few minor changes, chose our look (color and handles) and ordered our closets! The installation portion was just as professional as the design and order. The installers arrived on time. The job was completed as they predicted time-wise. They even cleaned up after themselves! I highly recommend Closet Factory and Lexus Embry! read more

Closet Factory We just couldn't be more pleased with the professional service provided by the entire crew at Closet Factory of Fort Myers! Heather, the designer, Andrew the installer and Ashley the installation assistant were all personable, trustworthy and efficient. Heather arrived at our home totally prepared and professionally dressed. After viewing our closet space and listening to our design ideas, she sat down with us and prepared a visual design plan on her computer right from our kitchen counter! Heather designed a beautiful closet space for us! She utilized every square inch, complete with a built-in hamper, a cabinet and 2 drawers for jewelry. She listened to all of our concerns, and addressed every single one. Upon arrival for the installation, Andrew greeted us with a genuine smile and a handshake, and politely introduced us to his assistant Ashley. They both worked quietly and professionally all day. They invited us in to see the progress and to ask any questions we may have. They did a quality job, and we are very fussy! Finally, one of the best things, they even vacuumed up the entire area and LEFT NO MESS IN OUR GARAGE!! If it's one pet peeve we have, it's work people who do a job and then leave a mess!! They did not! I have never written a review for a company before, but after shopping around, I know that the Closet Factory is the best bang for your buck. They did it right from the get-go. So don't bother going anywhere else... they are by far the best in town! Happy Customers, Margaret and Joe read more

Over a year ago I went through a nightmare with the PREVIOUS owner of the Closet Factory, finally accepting some poor workmanship but a couple of weeks ago the NEW owner of the company contacted me wanting to know if he could do anything to rectify the issues. I explained to him what was left to remedy the problem & Joseph Edison (owner) & one of his installers came out to better understand the problem. Within a week they corrected the remaining problem I had with my pantry. I can't begin to tell you how professional they did in comparison to what was done before. The amazing thing is that they didn't have to do this extra work - I wasn't suing, basically had given up on getting the job done properly but they wanted to make things right. My pantry is now beautiful & worth what I paid. If I need more closet work I will definitely call The Closet Factory of Fort Myers! read more

I can't say enough good things about Sherie and the Closet Factory family. Everything went smoothly- our installer was on time and extremely efficient. The support and quality are second to none. I'm absolutely ecstatic about my closet and smile every time I go walk in. read more

We felt compelled to write this review after seeing the finished product, our new high end custom walk in closet. Granted, it cost us $13,000 but it was worth every penny, like a closet out of a magazine. We scheduled three companies for a in home consultation and got quotes from all three. Both the Closet Factory and the "Big and Famous" Closet company had thorough and professional consultants that assessed our needs and customized our closet. Both companies had beautiful showrooms to design and make your selections. Both companies provided good designs but Closet Factory gave us everything we wanted and edged out the other company in the design; including seamless wrap around shelves. The process was top end from start to finish. From our in house design to finalizing the design and selection in the showroom to a very professional and courteous installation. We also liked the fact that Closet Factory manufactures everything on site in Fort Myers. The lifetime warranty, transferable to a new owner was also nice. We have a beautiful high end house and now have a beautiful high end closet to match. My wife is very, very happy. Happy Wife, Happy Life! read more

Never having invested in built in closets in our prior homes, what to do at our new place in Fort Myers posed a dilemma. As fate would have it, we crossed paths with Heather Krause, a designer from The Closet Factory. We invited Heather to meet with us and see if she could come up with a plan that met our objectives. Heather designed a thoughtful, well laid out proposal for our MB walk-in closet. Closet Factory's product is first class and when in the hands of a pro like Heather, your dilemma turns into excitement once the final product is professionally installed. Prompt followup and customer service from Heather, my wife and I recommend The Closet Factory for your built in closet organizing needs. read more