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Floorz

4.1 (19 reviews)
Open 9:00 am - 5:00 pm

Services - Floorz

Carpet binding

Carpet installation

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The third time Vicky failed to schedule us...

We ordered carpet for three bedrooms. It was $2,800 paid half when the order was put in and the other half when the carpet was laid. Outside of the normal dings in the walls and trim that needed repaired and repainted, the laying of the carpet went fine. Unfortunately, the job wasn't finished. We were laying tile in the main floor. Vicky stated they would come back and tuck the carpet when we were done with the tile. We have been attempting to contact her for weeks to get someone over to finish the job. I even spoke to another associate at Floorz when Vicky was gone about this. Vicky continued to "forget" as she stated in her text. Yesterday, someone showed up unannounced and tried to complete the work while no one was home. He was taking pictures of our home and walking around the property. After countless times attempting to check with Vicky to schedule someone to complete the job, showing up unannounced is clearly unprofessional. My daughter was texting me from work watching the cameras worried. We even had neighbors calling because it was so strange! We will not do business with Floorz again and do not recommend them as they obviously do not care to complete the jobs they have begun appropriately AFTER we have paid in FULL months ago.

an empty room with a carpeted floor
Lisa S.

Great customer service. Installation was right on time and he did a perfect job. I will use this company again in a heartbeat! Excellent value.

Living room

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3 months ago

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6 months ago

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3 years ago

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10 months ago

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2 years ago

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4 years ago

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4 years ago

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3 years ago

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5 years ago

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3 years ago

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3 years ago

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6 years ago

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4 years ago

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5 years ago

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8 years ago

Fantastic service and we love our floors. They are quick to answer questions and timely appts.

Business owner information

Photo of Vicki W.

Vicki W.

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8 years ago

Great job all the way around from Travis in the showroom to Todd the installer. Very easy to deal with and prompt.

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Vicki W.

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11 years ago

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Vicki W.

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8 years ago

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Vicki W.

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Review Highlights - Floorz

We seldom do reviews but in this case we want to sing the praises of Vicki and Floorz as very satisfied customers.

Mentioned in 4 reviews

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Britt's Carpet Outlet

Britt's Carpet Outlet

2.9
(26 reviews)

This experience was white glove service from start to finish. We were walk ins seeking carpet…read morebinding. This is a skilled trade, and a hard ask. Friendly greeting immediately, very fair pricing, we left our giant thick impossible rug there and got a call a week later that it was ready for pick up!! We didn't have to follow up with them which is rare these days. They even gave us back the remains of the extra pieces of our rug. The binding was top notch quality work. We couldn't be any happier! We are currently re doing our historic home and this is my only stop for carpeting, binding, and tile. So much to choose from and unlimited abilities to customize your home. If you are in the market please make this your first stop, you'll need to look no further! P.S. the most plush, thick carpet EVER!!

I have used Britts carpet for over 15 years and always had a good experience,…read moreI don't know what happened BUT this time was a nightmare. we purchased the Vinyl Plank Flooring they came out to measure; they gave us an estimate for the materials and labor to install ,they added some prep work as well for the floors. we agreed on a price , we gave a deposit and scheduled the work. The few days before the installer called and wanted to come a day early which was the 4 of July, I said not a problem, I did tell him we need some floor prep I wanted to make he was aware. now the day of installation the head guy comes in crazy like he did not know we had to prep the floors ,this is more work then he was told , now he is telling me it is going to cost me $5000 more if I wanted it done right , well of coarse I want it done right but I am not spending $5000 more .I have a estimate already and a contract for a specify amount , $5000 is more then the Floor product cost . let me mention this is only 1000 sq ft area. so after 1 hour of going back and forth trying to get these guys to do the floors, they left the JOB. Since it was a holiday, I had no one to speak with , so the following day I told Britts my experience, they apologized for this told me they will talk with the installer, they never offer to get another installer out, I never hear don't worry we will make this right for you, " Just I am sorry this happened." so I said just charge me for the floor material I will find an installer, they delivered the floor to my house . I am very disappointed with their follow through on this I guess they are so busy right now losing a long time customer doesn't matter.

Floorz - carpeting - Updated July 2026

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