We used Cranmore flooring for our 3 bedrooms needing new carpet as well as our loft getting some new vinyl. I first checked on Facebook for recommendations and their company was highly recommended. I had put in for a consult and within minutes I got an e-mail to set us up for a measurement. We then went into the office and picked out carpet first. We put in our order back in June. After ordering that, we found some vinyl we liked and ordered it mid-July while awaiting the carpet. The carpet was taking forever to be delivered, with multiple delays. We actually received our vinyl before the carpet was ever delivered. Finally, come beginning of August we reached out to Cranmore again, as we had not heard about the carpet and it had already been almost 2 months since we initially ordered it. We heard back from the company, that they would make it right. They gave us a discount and upgraded us to a better carpet that they had in stock since they weren't able to tell us when ours would be delivered. The end result was the vinyl, and carpet looks amazing, and we are very happy with it. We understand things happen out of their control, but in the end they made it right. read more

This company recommended to me for our shower project by the great company that did our kitchen, and I'm extremely disappointed!! They used a series of independent contractors (no employees) to complete our work which was shotty to say the least. All grout lines are inconsistent, edging is off on many places, and floor sloping is not right. Tiffany never called to check in and Art never answers or returns a call (only texts), and they didn't even bother to come see the completed work either. Had they bothered to come look at completed product they would've see a yard full of tile fragments/trash and white spray from tile saw all over the yard since they didn't tarp. They left all the boxes from tile sitting in side yard, their lunch drinks and trash on our bathroom counters, and drips of grout/mortar stuff everywhere. And finally they threw a bag of leftover grout over the wall since they didn't want to bother opening the gate. So I spent hours cleaning up and will have to wait for a ton of rain for my yard to ever look okay again. I have to paint the walls around the project from them needing to hire a drywall expert and deal with a final result that, being very generous is okay. I would never recommend them to anyone and would actually highly recommend using anyone else. read more

Updating my review based off of responses from business. I did receive a call (from a woman, not Ty) who left me a semi-aggressive voicemail about my review. She said that the estimates were different because 1 was in yards and 1 was in feet, which is not true. Both of my estimates show a quantity of 125 carpet needed, which is the yards measurement. If they were in feet and yards, the quantity would obviously be different on the two invoices. You can see that Ty is now commenting a different response. Here is the breakdown: My original invoice had carpet of quantity 125 at $8.73 a yard. The labor costs were $1,762 plus tax. My corrected invoice upped the price of carpet to quantity 125 at $16 a yard. Yes-there was a discount on the labor which made it $450 plus tax, but they literally doubled the cost of the carpet. My point is that the two invoices only had a difference of 300 dollars, even though the carpet was half the price in the original invoice. It was clearly jacked up higher for the Facebook deal. This is playing with numbers to make it seem like it's a good deal. It's deceiving, which is why I posted my review. read more

Review, Cranmore Flooring Surprise AZ In these days of shoddy business practices--inferior quality merchandise, "bait and switch" (advertising one product but delivering a poor substitute instead), false advertising (outright lies), and lousy to non-existent service--anyone who wants to purchase anything has to read the labels with a magnifying glass, double-check, and triple-check. I remember when merchants were proud of what they sold, and put a great deal of effort into making sure that the customer was satisfied. So, when we needed a new floor, I dreaded shopping. Cranmore not only does carpet cleaning, they sell all types of flooring and will install it if desired. Because Cranmore was highly recommended by several neighbors, and they are near where I live, we went to them first. Art, the owner, spent a lot of time with us explaining prices and product. He left us alone except when we had questions. He was never pushy and never tried to sell us anything we didn't want or need. We chose vinyl planks instead of tile (which we were replacing) because they are waterproof and easy to install. Was the vinyl really waterproof, though? Art told us that when vinyl flooring first came out, rather than believe the manufacturer's claims he cut off a piece of plank and submerged it in water for three days to see if it was indeed waterproof. It was. For this reason, we decided on a pretty vinyl pattern that looks very much like wood. To determine how much flooring was needed, Art came to our house the next day and took measurements. He used a fancy battery-operated, digital device that measured irregular spaces (including closets) with a laser. This task easily took one-tenth of the time it would have taken to do manually with a tape measure. It was highly accurate, too. Now that I knew how much flooring we needed, to make sure that we were being charged fairly for a little over a thousand square feet of planking, I did some research on the internet. Prices ranged from $0.70 less per square foot from one place (not including shipping, though, which would bring the cost to $0.30 less) to $0.80 and more per square foot. Most places charged more than Cranmore. We had to factor in that the cheaper planking would have to be shipped, that its weight would add considerably to the cost, and we needed the planks much sooner than they would arrive. Also, ordering from a distant merchant means that if the planks are bad, there's no recourse and you're stuck with them. After factoring in the shipping costs, the possibility of damage during shipping, and the fact that Art had provided an extremely valuable service--for free, even if we later decided to purchase from another retailer!--it seemed like a no-brainer that we should support an ethical, hard-working local merchant. Cranmore did us a special favor. Because I'm chemically sensitive, I wanted to make sure that there would be no off-gassing from the flooring. The shop didn't smell, but it was hard to tell how long it had taken for any of the vinyl flooring and samples to lose their odor. So co-owner Lorna (Art's wife) had one of the workers bring a box of brand new, unopened planks to the store so I could sniff them. They seemed fine. I was very grateful; I don't know of many businesses that would have accommodated me. (Note: A few days later, when our entire order arrived and we pulled out the planks from the boxes, they did smell. However, we laid down some of the planks outside in the sun, and the rest in the garage. Within 24 hours, all of the planks were completely odor-free. I'm thinking that the smell might have been from the glue in the boxes, I'm not sure. In any event, if you're concerned about odor, the product is apparently quite stable. Just let it sit for a day or two and you'll be fine.) Art gave my husband plenty of advice and suggestions on how to lay the planks--he never tried to sell us on his installers (who, he assured us, did a great job). Lorna was always patient, pleasant and sweet when answering my many questions about arranging for delivery of the tiles. (Suggestion: unless you have a pickup truck or larger, if you're covering a super large area don't even think about picking up a vinyl floor order yourself. It's super heavy, and you want to make sure that both your back and the vehicle's suspension can handle it!) When asked, Lorna sent me a copy of the diagram recorded by Art's fancy digital measuring device, so we knew how much wastage there was. My experience with Cranmore Flooring Sales was extraordinary. I do not exaggerate when saying that Cranmore not only exceeded my expectations or even hopes, but helped restore my faith in humanity a little bit. The care, ethics, kindness, and willingness to help a customer absolutely "floored" me. I unhesitatingly give them way more than five stars. read more

Cloud 9 Flooring by Cranmore - Shaw Series 5 vinyl planks, Auburn Oak - Flooring Near Me - Surprise, Arizona

Rude. Agreed to check out my botched carpet job at a very specific time, then told tech he could just come get the key and come and go as he pleased. I could go further, but use this company if yo want rude, uneducated, entitled people taking your $. read more

Cranmore replaced the carpet and deep cleaned the tile and grout in a 2 year old home I just purchased. They were phenomenal to work with, the showroom is nice and has tons of samples to choose from. And the install was fast and done perfectly, I can't see a single issue. I've already referred new customers to them and will come back to them for maintenance cleanings. read more

I've had Cranmore do two flooring projects for me and the service was terrific. From day one until the end, everyone was nothing but professional and efficient. The end result was fantastic. read more

Cloud 9 Flooring by Cranmore - Replaced linoleum with tile - Flooring Near Me - Surprise, Arizona

Cranmore Flooring did an excellent job on the bottom floor of our home. From adding a room at the last minute to answering my multitude of emails and texts and accommodating us to get the job done as soon as possible and rectifying a small scheduling misunderstanding, we were treated with nothing but professionalism and courtesy. When I'm ready to endure more home construction, I'm going to have them do our upstairs next! ;) read more

If your carpet or hard surface flooring is too worn, dated, or damaged, or you just want an update, Cranmore has THE BEST flooring sales and installation department! They are second to none. They have access to all of the tried and true flooring products, as well as the newest trends - and they can make recommendations for your budget, lifestyle, and decorating taste. I have been in thousands of homes during my career in Real Estate, and I have not seen one carpet Cranmore couldn't get clean, repaired or replaced! Their field staff are professional, prompt, experienced, and knowledgeable about how to treat and clean all kinds of stains, and how to repair the most common carpet damage, and how to install all of the products available today to get the best results. The office has excellent customer service, too, making scheduling and invoicing a breeze. Cranmore Carpet Cleaning & Flooring Sales is the only number I call when I need to get my carpets cleaned, and it's the only number I give to my clients, including those wanting to have organic cleaning products used in their home! I recently had these guys pull out all of the dated tile in my home, and put in all new tile, and they came in on budget, on time, and with superior quality installation and customer service. read more

I had this company come out and do my floors and carpet even though they were not the cheapest company out there I have heard so many people say great things about them I could not believe the transformation they did to my house I am absolutely in love...people always say you get what you pay for I think I got better.....This company accomedated all my needs very professional and super awesome customer service and if you ever hear different them people are probably idiot's and want something for nothing.....I promise they Don't disappoint!!!!!! Customer for life and I will make sure everyone I know goes with this company!!! read more

From when I signed my contract to when I have my full installation done it was about a week and a half. They were quick, professional, and did a great job. read more

The were wonderful! Art was so helpful! Our new carpet was installed within a week, the guys were super! Moved all our furniture in living room and two bedrooms and closets! Could not be happier! Shop Local!! Great service! read more

Couldn't have asked for a better service and company then Cranmore Flooring. From the moment Art stopped by and showed us samples to having our floors installed the experience was flawless. Great selection of flooring to choose from. Installation was fast and the installers were awesome, very clean and courteous. read more

I called oxy clean to come out and clean my floors for $350 and they did nothing for us but leave dirty floors still. I had moved all the furniture and was upset when I had to use my own rug doctor to clean a 12x12 area to prove to the oxy clean it was dirty still. I got my money back and I called within the hour to have this company Cranmore to come out. And they came the same day and had it all cleaned. Thank you from the Rusk family for taking care of us and for half the cost of the other company. read more

Exceeded my expectations. Fast friendly professional service and excellent results. Very pleased from the time of initial contact until install. One of the finest establishments: Ty, Melissa, Tiffany and two gentleman installers were exceptional. I'd go on...but you get the idea. Highly recommend A+ Brenda. read more

I cannot say enough wonderful things about this company. They have gone above and beyond to take care of our home and have truly treated us like family. We look forward to using them again for any future home renovations and floor cleaning needs. They are the best! Our tile that we had installed looks amazing and the carpets looked brand new after they cleaned them. We are so impressed with everything! Thank you to Ty and his entire crew, we are beyond grateful! read more

Again, a Cranmore company comes to the rescue. I frequently use Cranmore Carpet Cleaning for various jobs in my home. When I needed to replace a bathroom floor, I called Cranmore Flooring. Art came to my home, measurements were taken, a plank floor was chosen. Another company removed and replaced the drywall (Cranmore doesn't do that). When that was completed, Art was ready with his crew to put the floor in. Looks great. I appreciate the Cranmore folks and will definitely use them for future jobs. read more

I am very impressed with this company, the owner came to my house and resolved a problem that occurred with the flooring. He was polite, courteous and very understanding. I highly recommend him and his company. read more

Great selection and prices. This place was well worth the drive from the other side of the valley! Friendly and helpful staff were patient, and offered suggestions, but were not pushy or overly opinionated. Their communication was flawless and my overall experience from selecting tile to delivery was superb! read more