I have been going to Odenton Market for 2 years since I moved to MD. I always had experiences that…read moreI would rate five stars. However, in the past few months, a new employee was hired and I have never had a positive interaction with him. Yesterday I called to ask if one of my favorite products had been restocked. He was very blunt and rude, just as he can be in person. He is always on the phone even when ringing people out. He also does not understand what items are in stock and is not familiar with the inventory.

Great customer service every time I visit. The best priced hookah Shisha and coals in the state…read more Owners accommodate customers product preference while maintaining a great price point. Definitely some cigars at a steal of a price.

Store clerk followed me to the parking lot screaming and cussing. Middle of the day, lots of people…read morearound. He was aggravating and trying to incite a violent incident. screaming I wasn't gonna do anything (about his belligerent behavior) F words an obscenities about my mother all the way to my truck as I drove off deeply worried for my safety. Long blonde haired man working there. The female working back in the office within site offered no help and seemed to not want to contain the man's psychotic outburst. I had expressed my dissatisfaction and thoughts of a scam where he said I would have to pay more 150% more than the price given over the phone (40 to 100) I feel the dramatic display was in response to me calling him out for that bs. judge for yourself i dont even feel comfortable bringing my family to the Giant now for groceries.

Ok so i went to the shopping center and lucked up on this spot because i was #dashing... well a…read moreyoung lady helped me tonight. Let me try a couple of flavors and i was SOLD!!! She has a cool spirit and she went in great details to help me. I had been to 4 other shops and this would make my 5th stop. They custom make flavors so im digging it like wooo lol... i will return and i am so happy to have found this vape shop and the customer service makes you feel at home not because of the lounge couch and tv... lol Thanks guys i will be back. Olivia R.

I walked into Vape Chalet four days ago and greeted the store clerk, Daniel, with the phrase "I'm…read morehere to quit smoking!" Daniel was so helpful and knowledgeable about their products. I told him I didn't know anything about vapes, and he immediately jumped into showcasing their inventory: showing me box mods and tanks by name, explaining wattage to me, etc. Over the course of an hour and a half, he explained the ins and outs of a vape to me, helped me pick out juice, and showed me everything I needed to know: even how to prime my coil and fill my tank! I ended up buying a whole kit at Vape Chalet, including spare batteries and a 2 month supply of juice. Daniel even helped me pick out what level of nicotine based on how many cigarettes I tended to smoke in a day! And a supercool detail about this shop: they have tester vapes (with sanitary disposable mouthpieces) where you can actually try out the juice before you buy it! Daniel's parting words to me were a challenge: "go three days vaping instead of smoking, and if you smoke a cig after that, it will taste horrible." He was completely right! Thank you Vape Chalet and Daniel for helping me kick my nasty habit!

Really wide selection of products here and they even sell drinks!! Was priced normally for and not…read moreover charging for stuff, overall great service !

Whoever the guy that works at this establishment needs some serious customer service training, I…read morecalled to check on availability and price and he told me they don't discuss price over the phone, I ask why and he had no answer then he get 100's of call and he can't stop what he's doing to give price, said come in and he'll discuss price, so I assume it was negotiable, well drove out there and was told prices are set, no negotiations, needless to say, very disappointed, so this establishment has just lost a new regular customer in an industry that is slowly disappearing, well done! Can't speak on anyone else's, experience, but mine was horrible. Won't be referring anyone here ever!

Outstanding store with amazing customer service, reasonable prices, and a very chill atmosphere…read more Def my go-to vape store since moving to Bowie. Employees are very knowledgeable about products. And deliver it you're in a certain mileage of the store, which is an amazing plus!

Bud tender was friendly. Had to take a product back because…read moreit was difficult to open.

Been a customer since day one. Today the guy at the desk decided he didn't like Metaglasses and so…read moreasked me to take them off. I'm basically blind so I asked why and he ratoled off something about privacy. Always worn the same glasses been to several different dispensaries and never had a problem with him before probably wouldn't have been an issue except the guy was very rude. Lost a customer going to Green Light therapeutics nicer there anyway.

I have purchased multiple times from Tobacco Plus. In my opinion this is the best tobacco store in…read moreAnne Arundel County. The prices are very fair and the customer service is great. The shop owners are very friendly and take the time to listen to what you are looking in order to match you up with a product that best fits your needs. They are not pushy in sales and let you make your own decisions. They simply offer suggestions and educate you on the differences between each product they offer. They have a very large verity of vapes and a wide selection of glass. When I have had issues with a product,(battery stoped working) they offered a special deal on a new replacement. Great customer service. I will continue to use them in the future and would recommend them to all my family and friends who vape.

I was there at 9am n no one was there to open the door n I waited till 915 n no one was there.i…read morecalled and no answer. They obviously open whenever the kids feel like working

Visited this cool little smoke shop yesterday with everything you'll need in there. I personally…read morewent for a Vaporizer and the gentleman at the desk was super helpful. I would definitely return again.

Beware if you're young or a woman. Went in today to get the same battery my fiancé has and…read morepurchased there less than 2 weeks ago for 30$ and he tried to charge me 40$. Also tried to charge me 20$ for an ooze pen. And if you're a cart smoker you know those break after 3-4 charges. I'm not dumb so I walked out. Worn be back

I bought a vape from the on 5/8/24 around 2pm. I get home around 7pm and try to charge it and it…read morewon't charge. I remove the charger and the entire charger port of the vape is stuck to the charger. I went in around 11am the next morning to express my issue. The employee only offered to give me 1/2 off. Why would I spend more money after receiving a defective product?

I really liked this spot it was quiet peaceful no lines it was a in and out job and they had all of…read morethe cigars that I wanted to try and they had some Really decent prices so if you are in the area check them out