I'm a long-time vaper. I started in 2009. I have worked at a vape shop. I know this industry fairly well, and have had a lot of experience as a customer. Recently, I have had a hard time finding a good vape shop. There's a LOT of vape stores here in the Austin metro area, and there are a lot of good vape stores. Some deliver. Some have great stock. Some have really friendly, knowledgeable staff. Some are clean and well kept. Some are well organized. It's hard to find a store with several of these attributes at once. There's always a sacrifice. While I don't know if Cloudhouse delivers, they certainly earned by business. The store is gorgeous: clean, well stocked, and well organized. It *smells* right - that mix of vape flavors mingling in the air, but it's not heavy or overpowering. The staff are great. Patient, knowledgeable, and full of useful recommendations. Alyssa helped my girlfriend a week or so ago when she went and grabbed me some juice and coils, and then helped me today when I needed a new tank and or order a new mod. The one I wanted wasn't in stock, but there were a LOT of mods in stock and on display. I wanted something they had sold out of and would be getting more of later. I got juice, a new tank, and a pack of coils for a fair price. Their selection of both premium and house juices is vast. I'm sure there are places that have more, but not one I've run across in the last couple of years. I am very impressed with the quality of their house juice - the flavors are amazing and fairly priced for the quality. Well worth visiting and shopping at. Their parking lots is small, and it's hard to get up to the door if you have mobility impairment, but it's worth the extra work to trudge up the ramp. Once inside the store, there is more than enough room, and plenty of comfortable ways for anyone and everyone to get access to products and assistance. I am very pleased with my experience there. read more

I don't often feel inclined to shitpost a store for one bad employee, but the night manager Ashley has brought me across the threshold. My question to Ashley was "what is vape flavoring made of?" Her only reply was "it is flavored with PG."  Good 'ole PG - the colorless, odorless, virtually tasteless liquid, happens to be the Everlasting Gobstopper of vape additives.  The appropriate answer would've been, "I don't know, let me find out from someone."  I tried politely rephrasing this simple question twice over. This one tastes like blueberries - is it made with actual blueberries, I asked. "It's just PG blueberry," she said.  Then she tried insulting me by asking if I could  "name the thousands of chemicals in an American Spirit?" ...an irrelevant and factually innacurate assertion about my favorite cigarette.  "PG is approved by the FDA, if that makes [me] feel better?"  It doesn't, because my question wasn't about the laughable safety standards of the FDA, whom also regulate cigarettes and toxic food pesticides. PG is so magical, so "coolio," as Ashley would say, just before she fills up my fiancé's vape to "get it nice and juicy for [him]."  With side-eye, she then asks me if she should stop mixing my order? Too bad she didn't want to make it nice and juicy for me, too. She's here six days a week, folks, including tomorrow as mentioned to my fiancé, when he said he'd probably be back for the inevitable replacement vape. She's very available in case he wants to come by and hear her golden nuggets of wisdom.  Someone should notify her the coquette nit-in-booty-shorts sales tactics are for the strip clubs and gullible single dudes.  Ignorance is forgivable; an ignorant rote response, overt with wrongfully held condescension, is not.  She was so rude, sassy, and weirdly flirtatious with a taken man. Her complete deficit of professionalism was the first thing he noted when we stepped out of the store. It wasn't just me. Food grade flavor additive is mixed with a PG base, Ashley. "Knowledge is power," as she had patronizingly reminded me. The shop itself is nice and has a robust and tasty flavor selection. The other staff I interacted with were pleasant. A mistake was made by letting this chick represent a product meant to be consumed by adults. read more

I absolutely love this place!! Customer service from Ashley and Blake a while ago was so wonderful and that keeps me coming back! I've been back a few times and hadn't seen either of them, but when I went back yesterday Ashley was there and came running out to give me a huge hug!! Something I really needed and it really made my whole day!! I will never go to a different vape shop ever again!!! read more

I visit the pflugerville and cedar park locations frequently and the customer service at both locations are always amazing! Thank you for always helping me and my bad luck with devices! read more

Everything I need is here. This is the only shop in the Austin area that carries my Lost Vape Orion DNA pods. They also have the Falcon coils my husband uses, though they are easier to find. The staff here is very knowledgeable and friendly. Also, they stay open til 10pm which is not as common as you might think. THE BEST Austin shop, rather Austin-area as they are in Pflugerville. read more

After leaving my favorite vape shop in Long Beach, Cali, I was looking for one here in my hometown. I came across this one. When you walk in it is spacious and you're greeted by someone. Madison helped me with an old mod that had run its course after 2 years. She gave me some help with the tank that had been leaking. I was in the market for a new mod and kit anyway. I was only planning to spend about $60. Well, I ended up spending $100 by choice! I was really interested in the Smok brand after watching videos online. I'm extremely happy with the purchase I made just minutes ago! I am extremely pleased with the customer service that Madison gave me. I would recommend this shop and will return. They honor military service and have a rewards program which is similar to my old shop! Kudos and awesome sauce all around!! read more

My friend and i randomly stopped in here today. And let me tell you... Madison is the best!!!! So helpful and answered any questions we had. Not to mention was SUPER sweet!! I will never go to any other vape shop again. This is the place to go. And make sure you ask for Madison! read more

Just randomly stopped here today and Madison was the best!!!!! Super knowledable and helpful, this girl deserves the biggest raise.

Great service from the ladies there. Very knowledgeable and very helpful. I went in not knowing anything about the brands & they were very kind and generous with their assistance. I'd recommend them every time! read more

I'm just so impressed with the great customer service here. Can't find good friendly service like this almost anywhere anymore. Every single time I've been in the guys and girls are so great with helping me out and taking time with me. They make their own delicious flavors. Also exchanged a defective product that was out of warranty without a box. Thanks y'all! read more

They always have the flavors that I want, even when I want to switch it up. The employees are super friendly and always more then willing to help. Not to mention, the owners are great people and deserve the business! read more

Bought my first vape here and my experience was above and beyond. Tristan (not sure if I'm spelling his name right) is super dope and has stellar customer service. He walked me through the whole process, let me try a ton of flavors, answered my million questions, and was simply a great conversationalist. I've always felt intimidated by most vape shops but this one blows it out of the park. Looking forward to coming here more often! read more

One of the nicest vapor shops I've ever been in. Jackie had three customers in the store and was very attentive to all of us. Asked good questions, suggested products, never felt neglected. Got some great juice and a new battery! Will be back. read more

Really great place for all your vaping needs. The staff really shines here as they are very knowledgeable and go out of their way to assist the customer. I'm pretty sure they literally have to do homework inorder the know everything about each of their products. Very good job read more

This is the best vapor store on the Austin area! They have a large selection of vapes, great customer service, and really good house juice! I refuse to go to any other vapor shop except here! read more

Super awesome first time experience. Was greeted right away and helped buying my first mod kit. Got a free juice with my purchase and was helped with the first time set up. Great vibes and super clean shop. I'll be coming to this shop for all of my vape needs from now on. If you find vape shops intimidating then come to this one! couldn't be happier with my purchase! read more

I love this place! My boyfriend and I sometimes go just as a fun little date bc it's such a nice environment! We love hanging out there and talking to our new friend Madison! She is so friendly and kind. I love her lol this place is worth every penny! read more

This Vape shop is awesome. The experienced i received here both times I visited were both consistent and both employees made sure to take care of me as a guest new to the area. I truly appreciate your help! read more