On November 14, 2025, at approximately 10:40 p.m., an employee at the Burnet location verbally…read morethreatened me after I attempted to assist another employee by handing them a cigar to scan. The individual who made the threat appeared to be the store manager, described as a white male approximately 6'2" with brown hair, a beard, and glasses. I have submitted a police report through iReportAustin.com.

I went in yesterday to buy som CBD. I bought the biggest one they had, 3,000 mg gummies. I got…read morehome and realized that the tamper seal was broken and the paper cover underneath the lid that is supposed to keep it fresh was also partly opened, so it had definitely been opened by someone at some point and still sold. I went back today to try and exchange it and was told that their policy was no returns or exchanges. The employees at the store, who were very helpful and kind, called the owner, who said that they didn't know if it had been opened I bought it or if I had done it at home, so they would not let me exchange it, but instead offered 30% off my next purchase. The jar was still completely full, so it wasn't like I ate a bunch and then tried to return it I threw the whole thing away, since I wasn't going to take something that had been opened by the people selling it, and I wasn't sure if it had been contaminated. It would have been an easy fix, to exchange the product, and they would've had a customer for life. Instead, I'd advise anyone reading this to find a shop that does not blatantly steal money from customers, as this one has chosen to do. And if you do choose to buy from this store, be sure and check your product for tampering BEFORE leaving the store, as there is no help once you are out the doors.

Usually get things I need when visiting CA but that is getting old so I tried Pink Cloud. Knowing…read morethere is a difference between CA and TX I wanted a place that knew what I wanted and needed. The guy working, Buie was amazing! Showed him what I had and he showed me half a dozen options and the proper usage. They have a big selection and great prices too! Highly recommend. (Wink)

So, I have a Wotofo Profile Unity RTA right? Don't know what that is? I don't blame you. Anyway,…read morethe cap that you take off to fill the tank with juice has a very specific rubber seal gasket. That gasket had ripped, essentially rendering my tank a useless, fruity e-juice dripping disappointment. I had scoured the web in search of the part. The official Wotofo site had the part for $1, a shipping cost of $29, and would reach me within, and I quote, "25 business days"... Lol On a whim, and because my wife told me to just try, I called Jake over at Pink Cloud and told him my deviating and irreversible problem. He asked me some details about my set up (diameter, location of gasket, etc) and proceeded to instruct me to come on in and see what he could do. We show up, mangled o-ring in hand and zero hope. Jake hits us with the old reliable "What's up yall!?" So I told him I had spoken with him on the phone about an o-ring blowout. He immediately sprang into action, ripping open drawer after accessory drawer. Dropping every rubberized electronic cigarette component imaginable onto the crystal clear glass case in front of me. But to no avail. Nothing fit! Not surprised, due to the rarity of my tank, I slowly prepared for departure when, out of the blue he yells "this might be a stretch, but try this" a tiny glimmer of hope gets slid across the display case. So I compare the size and whatnot. Looks small. But he did say it would be a "stretch" so I forced the ring into the cap of my tank and utilized the provided-by-Jake utility knife to pry the o-ring into place. Perfect (forced) fit. Immediately my issue disappeared. TLDR: Jake is awesome and went above and beyond to help fix even the most intricate of issues. 1 billion stars

I came into Smokies today, and was helped by a very nice woman (owner?). She explained the shop had…read morejust opened. She talked to me about some of the disposables and introduced me to a new brand. The prices were right in line with other vape shops in the area. I ended up buying a LuffBar disposable vape. An hour later, I noticed that it wasn't turning off properly after a puff, and it was starting to get very hot. I went back to the store, and the employee was very understanding, and said it was slightly defective and offered me a new one. It's working much better. The jury is still out on LuffBar, but based on my experience, I can recommend Smokies for their great customer service. It's not easy for a new business to give out free units, but it's necessary these days to compete with other stores, as customer service is so important in this market. Give Smokies a chance, and help them get off the ground running! I'll be back for sure.

Very friendly and knowledgeable. Markup was a little much but they were one of the few shops that…read morehad what I was looking for.

Love this place. Moved from Austin south and yet, I still travel to North Austin for my vaping…read moreneeds. ItsTHAT good.

Terrible and insanely small selection of vape juice. Employee hated her job it seemed and…read moreconsidering there's not other vape stores in the area you'd think the company would stock up better and take advantage of the lack of competition. #keepdriving

The service is great and there's a good selection of reusable vape kits. Prices are reasonable.read more

Spent 80 dollars to buy a bunch of vapes. Immediately tried all of them before leaving the store…read moreand every single one didn't have juice in it. Whoever was in there didn't offer to let me get another flavor or anything. He just said "sorry". I had spend hundreds of dollars there in the past and this is how they treat their customers. I also called and confirmed before coming 45 minutes across town. Would not recommend due to their lack of morality

Stopped into Triple Buzz Smoke Shop on a whim and walked out genuinely impressed. The owner is one…read moreof the friendliest, most helpful people I've met in a shop like this. He actually takes the time to talk through what you're looking for and make suggestions. The shop itself is clean, well-stocked, and easy to browse. And the flower? Solid quality. Definitely better than what I expected walking in. Overall, great local spot with even better customer service. I'll absolutely be back.

Lucy provided 10/10 service!!! I will definitely be back every time!! This was literally the best…read moreexperience

Smoker's Center is the absolute best! Sam is the most amazing owner, and works constantly to keep…read morethat door open for his customers. Lindsay, also an excellent asset to the store, also working consistently to make sure that everyone's needs is met. Both of them equally making the most very best suggestions on their products. Speaking of the products, their prices are priced amazing! I have yet to find anyone to compare to the Smoker Center, they really do love their customers. They have anything and everything you could possibly need, and the vibe is so amazing there. If you have not been here yet for a vape, gummies, or any other smoking product, you should go now! Myself and my partner have been regulars there for years, and we go nowhere else!

Sam does a great job of helping his customers and providing excellent service. Smokers center has a…read moregreat selection of vape coils and juices and all the cbd products you could ever want. I think the prices are the lowest I've seen around and by shopping here you're investing in an incredible local business owner.

Very nice staff very knowledgeable! Would recommend to my friends. I live in Dallas but this place…read morewas a perfect pit stop on the way back home !

Very nice store with a large variety of products. Chris is knowledgeable and very helpful. Try one…read moreof the teas or coffees, too. Yummy! Easy to park - which is a real plus in Austin.