A very complicated dry cleaning experience. Drop off a coat for dry cleaning. Within a few hours,…read moreget a call from them that they 'forgot to get my email address so they can tell me when the dry cleaning was done' ( I never got an email from them. ) Then they called about the neck hood piece, did I want that done because it is Extra. Then I got texts from them. Then I picked it up, $59. Then I got a call they forgot to give me neck hood piece back. Then, the person there could not find said piece at first. Sigh. 3 phone calls, 3 trips there, and a few texts. Complicated.

They are great! The experience is easy and they get the job quickly. The piece that stands out to…read moreme is their attention to detail. First, they grabbed all of the metal collar stays out of my dress shirts. Originally they forgot to give them to me but remembered to do so more than a month later. Recently they also saw that a hem on my dress pants had fallen out and without even saying anything, they took care of it for me. They truly care and do a heck of a job!

BAD! :( I haven't been here in a while and it has taken a…read morenose dive. Most of the washers are broken. The two I could use, same size... one didn't give me the extra rinse I paid for and fished 13 minutes sooner than the other one that did do the extra rinse. One dryer gave me 5 minutes and the other gave me 8 minutes. When I brought it to the attention of the attendant, was told, that's just what they do. Additionally, all three dryers had different temperatures so I had to wait for the hottest one for three different loads. The place is no longer clean. The floor and machines are actually dirty, not dusty, but grime and who knows what else on the floors and the machines. Does anyone know if it's under new management...? This place used to be REALLY good... but not currently :(

I frequent this location for hemming and am a big fan. I get stuff in before Tuesday and pick it up…read moreFriday and the alternations are always top notch. $10 for a pant hem is a great value, especially in the cities. Alterations are sent out, so I always make sure to pin myself and send it pinned so they know the length I need. Laundromat itself is always calm whenever I've stopped by and staff is helpful and responsive.

Great interactions with staff. Suits, sports jerseys, ties, and shirts cleaned and some stains…read moreremoved. Everything was ready for pickup earlier than expected. What a relief. Not sure how the price compares, but I wouldn't go anywhere else.

I needed two suit jackets dry cleaned ahead of a busy day of meetings in which I'd be interviewing…read morecandidates. Osman cleaners was flexible in the date and time by which my items would be cleaned and provided prompt notification when my items were ready for pick up. Just a heads up- you can only pay in cash or check! Don't make my mistake and come ready with your credit card.

We've had an excellent experience with Clover Cleaners. Their attention to detail, consistency, and…read moreprofessionalism truly stand out. Garments are returned impeccably cleaned and pressed, with careful handling of delicate fabrics and specialty pieces. Turnaround time is reliable, and everything is organized and ready exactly when promised. Customer service is equally impressive -- courteous, efficient, and clearly focused on quality. It's reassuring to work with a business that takes pride in doing things properly. Highly recommended for anyone who values precision and dependable service.

They did an amazing job on my tablecloths. The price was very reasonable. My only complaint is that…read moreI wish they were open past 5pm during the weekdays. It was a mad dash for pickup at 4:50.

Dear Community of Excelsiior/MInnetonka/Shorewood/Chanhassen, WOW what an incredible experience,…read moreboth in my business shirts, pants, suit coats and every week cleaning.... incredible focus on quality..... so, I brought my sectional sofa covers in for cleaning, really nervous as to the ability for Hour Glass Cleaners to do the job, and to have what was a very expensive sofa cover job without shrinkage and to get out sweat/dirt/red wine stains in the multiple covers...... I was amazed... .not only does LAURA the Manager deserve a raise... but she filled me with confidence and that she herself would do the cleaning... I cannot tell you how impressive she is with her ability to deliver on her promise and that I will always bring my cleaning to her and Hour Glass Cleaners of Excelsior... THANK YOU LAURA... YOU ROCK.... YOU ARE AWESOME AND THANK YOU FOR YOUR CARE AND CONSIDERTIONS...... 1

This place has always provided excellent service and they recently computerized their system which…read morenow provides email notifications. It's a great deal to dry clean 5 shirts at a time IF YOU HAVE A COUPON. They used to do this auromatically but just stopped the practice which is a bit annoying. Plus, they provide free dum dum suckers and dog treats.

Great service! Our work uses Prestige for dry cleaning and my husband gets his suits cleaned…read morethrough them. I recently sent my wedding dress in to get cleaned and preserved and it was fast, affordable and they did a great job! I'm so glad a coworker told me they did wedding dresses as their pricing is much more reasonable than other places in the cities and it came back clean and in a nice box, ready to be stored for years to come. I also sent my veil with my dress that was clean and in the box with my dress. My train had gotten dirty from dancing but was clean and free of stains and the top of my dress smelt clean and free of any sweat, hair spray, etc. I'll definitely recommend them for any future brides that I know!

I have to join in and mention that I had at least 3 really terrible experiences there (and several…read moreare-you-kidding-me-who-ironed-this experiences). One thing is for sure - they are consistent. Bad attitude! Terrible customer service and they don't seem to care when there are problems caused by their poorly managed and poorly trained staff. Consistently have lost, burned, or ruined several pieces of clothing and treat you like a criminal if you try to talk about restitution for the item that THEY RUINED. The 3rd time they ruined stuff was when my husband misunderstood the cleaners for our drop off. Nearby is Edina Cleaners which we now use and LOVE. He accidentally dropped off at Prestige and they LOST our item. When I called them about it - after leaving empty handed at pick up and they were supposed to call us... they never called. Finally they called and said they would deliver the item and then never did. We went and picked it up and I did not pay them. Never again. They completly ruined an $80 blouse 3 of my husbands work shirts were burned in several places. Several shirts had the most blatant iron/press creases in places on the shirt that should of been smooth. It was like they went out of their way to NOT CARE what they were doing or what they PUT IN WRAP FOR PICK-UP. Blugh. Really bad.

They did not do a good job with the suit I left in their care - the suit still came back with marks…read moreand the owner showed no signs of remorse and said there's nothing he could do - terrible customer service!

Elite is expensive. Granted, I used to live in Chicago where there was a dry cleaner on every block…read moreand some of them would do a shirt for a dollar, but Elite still costs more than most places around here. I'm not opposed to paying premium for "elite" service, but that's not exactly what I got. Brought in a few winter coats that needed cleaning. They got the job done (took almost a week), including a blood stain on one coat (you should have seen the other guy!). Yet when I put on the coat the next day I noticed that all the buttons on my jacket were very lose, and not a day later did one fall off. I don't plan on returning.

No attendant - the entire time I was there today (Sunday, which I'd imagine is a popular day for…read morelaundry), there was a sign where the attendant should be saying they were on a 30 minute break -- for over an hour and a half. Many machines broken, no instructions for how to change temp of washing machines, unclear how much the charge was if using debit card, full of broken machines. There must be a better place.

it had been quite awhile since i had come here and was pleased with the improvements in the entire…read moreexperience. patrick was such a help, he went above and beyond to ensure that my service was complete. the place was so much cleaner, and less stressful in general. i was so pleased i had to make sure to review this since i know that this place has gotten a bad rap in the past. thanks so much for your kindness and care! much valued and appreciated.