They did not do a good job with the suit I left in their care - the suit still came back with marks and the owner showed no signs of remorse and said there's nothing he could do - terrible customer service! read more

I wanted to like this place. I really did. It's a great location and I appreciate the building's architecture. I went for the first time knowing that they are a little overpriced. As I said, I wanted this to be my cleaner. Except they lost my shirt. First drop with them, my order comes back, I am missing a shirt. At first the manger blamed me. Then she went on about how it's not possible for them to mess up an order. Then she said she would look into it, that she would call me. No call. I go in again. Three weeks have now passed, "Oh, I started looking for it yesterday," she said. When I pressed her, she said over and over how understaffed they are. She just has no time to look, she said. Yada, yada. Never found my shirt. Now I need to find a new cleaners. read more

Elite is expensive. Granted, I used to live in Chicago where there was a dry cleaner on every block and some of them would do a shirt for a dollar, but Elite still costs more than most places around here. I'm not opposed to paying premium for "elite" service, but that's not exactly what I got. Brought in a few winter coats that needed cleaning. They got the job done (took almost a week), including a blood stain on one coat (you should have seen the other guy!). Yet when I put on the coat the next day I noticed that all the buttons on my jacket were very lose, and not a day later did one fall off. I don't plan on returning. read more

I live in the neighborhood and recently got a silk dress cleaned here. My dress was pretty trashed when I brought it in, I didn't know if it could be restored - but they did it! It looks nearly perfect. The kind woman that works here took the time to show me a very faint stain on my dress (from something I sat in, most likely) and explained to me the nature of silk fabric. She also let me know she dry cleaned it twice to see if that would help. I appreciated the info and the care she showed me and my garment. Honestly the stain is so faint, no one will know it's there! I wouldn't have seen it if she didn't point it out. $22 for one, sleeveless, short dress felt a little steep but I don't dry clean very often so I'm not sure the going rate. Plus I'm very happy to be able to wear my dress again. I will be back with more! Thanks Elite. read more

The BEST dry cleaners !!!! We've been coming here for 8 years and live in the neighborhood. The attention to detail it amazing. I've never had anything destroyed or gone missing. We've used many other cleaners in the past and no one compares to Elite. Great customer service! read more

Woot woot for Elite cleaners, working with the workforce center to give free drycleaning to unemployed people that are interviewing for jobs. I just saw the piece on Kare 11. Not only do they do a great job on dry-cleaning , but they also give BACK to the community!! read more

"Are you kidding me?" The woman behind the counter shoves my blouse at me. "You do laundry, right?" Sure I do. "This is cotton. Throw it in the wash." I love her, I love how she shreds customers who can't even turn their dress shirts right-side out, I love how she saves me money when I want her to, I love her advice on pretreating stains and on not screwing up my vintage silk shirts. Everytime I send in my dressiest wool suit with fabulous crazy buttons, they snip the buttons off before cleaning and then sew them back on. They worry the buttons might get damaged from the chemicals. I wish they were green cleaners but I'm so glad they have attitude. read more

Not very impressive. Took a comforter in with some coffee stains. They ended up fixing the stains permanently so they were more obvious than ever. All for over $50. Surly help didn't make things better. Ne plus jamais! Never again to Elite. This isn't my first bad experience here but it is my last read more

Hit or miss. I have been several times and things are almost always ok. I have not had luck with them getting out any spots on anything I have brought in. Sure there were a couple spots on shirts I really didn't have high hopes for but any small mark on a shirt is always there when you get it back. Customer service is often quite good and then at times is really bad. This is one of those places you use sometimes because it is on the way to work but often wish you would have driven further. read more

I had one of the worst customer service experiences in my life here. I was accosted by their employee, a woman whose name escapes me at the moment. She almost didn't let me in because I arrived 10 minutes before they closed, which was apparently cutting it too close. She was then nothing but downright rude to me. I tried calling back to complain to a manager, but she answered the phone each time. I will never return to Elite Cleaners. read more

They were able to magically remove an ink stain from my wedding dress (caused by the careless tailor!) 24hrs. before the big day - and the owner didn't even charge me for it. I don't know what I would have done without them and their absolute phenomenal customer service! Can not recommend them enough!!!! YOU GUYS RULE :) read more

I lived in the Longfellow neighborhood for 8 years, and Elite was my dry cleaner. I've always been happy with their service. They outdid themselves when I once stopped in to inquire if they did tailoring. The woman took a look at the big hole in my favorite sweater, pulled out some thread, and patched 'er up on the spot. You couldn't even tell there had been a dime size hole. I tried to go to the car to get my wallet, and she wouldn't let me pay. I now live on the east side of St. Paul, and I still take my business to Elite. read more

Best dry cleaners I've used in years! They actually REMOVE delicate buttons before dry cleaning and sew them back on! Everything comes back perfectly done. No problems yet and I've been using them for months. Wish that they used green cleaning -- but, not that much of what I own needs dry cleaning. These folks do it right! Great customer service AND in the neighborhood. read more

I took a dress (among a couple of suit jackets) to Elite after only wearing it once for a bridal shower. No stains and only had it on for a few hours, I just wanted it freshened up and pressed. When I went to pick it up, I received a written notice that the "stain" on the dress could not be removed. Very clearly, when it was pressed or steamed the iron or machine or whatever used melted the material of the dress in one spot. Very very clearly melted, not a stain, even the young lady behind the cashier register agreed. But no manager to talk to. What I wanted to do was to leave the dress there with my name and number and have a manager call me about the melted fabric. My hope was to get my dress back, and not pay for the cleaning of that item. Seemed reasonable to me at least. But, in order to get my couple of suit jackets at that moment (which I needed for work) I had to pay for all of my items. And so I paid, and was given the name and number of a manager I could call the next day. I called the next day, and was not talked to very nicely. The woman was very rude, and said they would never damage any clothing. I got off the phone after learning my fate (no options but to mourn the loss), and threw away my poor dress. Terrible customer service. I rarely write reviews, but I thought my experience was important to share in case it saves someone else's lovely clothes. I'm a girl on a budget, so the cleaning bills alone are difficult (and Elite is more expensive than other places) to swallow and I never was able to replace the dress in my wardrobe. read more

When I dropped off a few items to be cleaned, I waited a while and was finally met by a young woman who did not greet me, did not smile, and acted as though I was taking up her time. Having waited on customers myself, I have a pretty good idea of how it's supposed to be done. I was so bothered by her attitude I thought I should let her boss know that she's not doing the company any favors. Instead, I let it go. Now about a month later I finally went to pick it up. I got the same sour face and bad attitude. Unless there's something terribly wrong with her life, there's no excuse for such poor customer service. This time I'm not letting it go. read more