Would I start my dog-boarding experience here? Probably.
Knowing what I know now, would I stick with it?
Absolutely not. And that's an honest shame.
I have sincerely loved shopping at and getting Hank groomed at Whisker Bones' home store for the last year. The staff is incredible, the treats are fantastic, and Hank's grooming has been so perfect!
I really hoped the boarding facility would live up to the parent company reputation, but I was sadly so mistaken.
We took our dog (a golden retriever puppy who lives up to every stereotype of such) to the mandatory screening/interview session to see if he could be permitted to attend daycare or boarding- standard practice, good idea, I totally agree with the concept.
However, the assessor (I don't know his name, but he's a young man with a nose ring) brought in two very aggressive dogs who upset mine. My husband had to pull the "host dog" off of ours on two separate occasions because it got way to aggressive and dangerous. The host dog growled and barked, bore his teeth, and actually jumped all over our dog- twice! The assessor also said the host dog had earned the nick name of "the controller" since he apparently didn't like other dogs and felt the need to control them.
Then, the assessor "evaluated" our dog on a scale of green light (passable), yellow light (cautionary, should not board), and red light (no day care, no boarding, beware), and considered our dog "yellow light" due to his "aggressive behavior." When in reality, the host dogs were so aggressive that hey had earned nick names for themselves as such, and my husband had to physically pull the host dog off of ours.
It was truly such a heart breaking experience. I cried on the way home because I was so upset about the treatment of our dog.
I'm sincerely disappointed, and I hate to give negative feedback, but I feel like it's very important that I share this experience.
Club WB might be too new to see their weaknesses, but I would start with the assessor and the dogs he chooses to mingle with incoming pups to get a real pulse for it all.
Today's experience was an actual true shame. read more