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    Clutch City Realty

    5.0 (2 reviews)
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    Oak Loop Properties

    Oak Loop Properties

    (8 reviews)

    River Oaks

    Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

    John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

    HHN Homes - Community: Manors on Lovett Boulevard

    HHN Homes

    (2 reviews)

    Rice Military, Washington Corridor, The Heights

    Just enjoy making crappy products !!…read more This company has by far screwed all of our neighbors, cut ends while making the home, and just causing problems with everything. This is the second time our air conditioner broke and we have lived her less than three years. No one to get a hold of and once they sold their homes, WOW, they magically disappeared. Just pieces of doggie doo-doo.

    The title says it all. There is not enough space, or time, to cover everything that has gone wrong…read morewith our experience with HHN. Should you decide to work with HHN, here are a few highlights to expect from your new home. 1) The construction and quality of our home is overall disappointing. This issues which arise from lazy construction take an act of congress and 4+ months to fix. You must contact the warranty department obsessively, otherwise nothing will happen. Be prepared to be patient when you call about the leaking window that is pouring disturbing amounts water into your home. It will be a couple weeks until they call/email/write you back. So just hang on and keep a bucket by the window. 2) Landscaping is important to HHN when trying to sell the homes. What they won't tell you is once you buy your home, the HOA is in their hands for the next few years. They also don't tell you that they'll take zero concern about the property after it is sold out, and will gladly allow your landscaping to be dead, empty, and disregarded when you're hosting parties for Thanksgiving and Christmas. This also prompt you to be prepared to be embarrassed when showing off your new home because HHN can't be bothered to take responsibility for the items they insist they be responsible for. It's pretty pathetic. 3) We were without hot water for a month. A MONTH! Not kidding, exaggerating, or bluffing. The coils in both the hot water heaters were broken (on anew home, no less). After four weeks of phone calls, emails, and literally BEGGING them to come look at it, they finally did, and fixed it in a couple hours. The emails I received from HHN about the issue are disturbing and infuriating; they portray the exact type of service you can expect from this builder. These are just three of the many many stressful, infuriating, and discouraging events that could have been avoided if we wouldn't have purchased a home by HHN. Save yourself the time, energy, and money, and buy a home from a respectable builder.

    Better Homes and Gardens Real Estate Gary Greene

    Better Homes and Gardens Real Estate Gary Greene

    (4 reviews)

    Montrose

    Simply terrible company. DO NOT PURCHASE ANY PROPERTIES LISTED BY THIS COMPANY!…read more Bought a home at three oaks cir where we was told the AC was new from the sellers now, we're having constant issues and was told the AC is actually OLD AND NEVER BEEN MAINTENANCED. Now we're trying to get ahold of the agent and the sellers NO ONE is responding! The only way it seems to get anything done is through legal, that we are speaking with now.

    Why do you require a realtor in an era of OpenDoor and similar self-serve real-estate sale…read moresolutions? The simple answer is, life constantly throws curveballs, and when something goes wrong, you want a professional on your side of the equation! Additionally, no one sees everything... When you tour a home, you want your trained eye for the esthetic, and a professional's eye to catch all the things you didn't even know to look for! I had both a crisis, (out of state family member having a horrific traffic accident) and items I would have missed had my real-estate professional Todd Russo not been there. Todd Russo, of Better Homes and Gardens, is a consummate real-estate professional, who listens and takes the time to understand the wants and needs of his clients. He worked hard to stay within my budget, and maximize my value for the dollar. He pointed out items that added and detracted from different homes, and provided timely research as to maximize options available. What he didn't do; pressure me, seek to top out my budget, show me disqualified homes, nor waste my time and he always took my calls!!! Todd is a walking encyclopedia home services, and has numerous tips as to make your offer the absolute best without overpaying. He works with a long list of colleagues and associates to ensure every aspect runs smoothly, interfacing with your lender, Title Company, inspector, every step of the process maximizing efficiency and effectiveness. When my crisis hit, and I had to go out of state, he stepped up even further organizing inspections, negotiating, and helped me to get to closing in less than 14 days! He is a tremendous asset, and real professional. I would trust him without a doubt for any purchases in the future.

    Clutch City Realty - realestatesvcs - Updated July 2026

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