My husband & I have lived in our rental for almost a year now and have no complaints. We were easily approved for the house 2 months before our requested move-in date and the process was extremely quick and convenient. Every time we put in a service request, it is usually handled in an adequate amount of time. There was a time where our AC went out and I got extremely frustrated with them because I need the house cold at all times, but we were followed up with legitimate reasons as to why it was taking them a couple weeks to resolve the issue. Good thing we were out of the country at the time so I didn't have to deal with the heat for too long. This company has good communication and emails/calls us regularly to notify us of inspections, repairs, and other requests. We have another year on this lease and will probably renew if the customer service they've been providing us with is as accommodating as it is currently. read more

I use Texas Renters to rent out one of my rent houses thinking it'd be far easier letting them handle the rent, and the repairs. All the repairs that were done were very shotty. They did not help when my Rentors had multiple HOA violations and every time I tried to contact the office, I spoke with a girl that was hard to understand. I would not recommend them. read more

3/31/26 3:00 PM EST: I have received no update from Sam Upchurch, nor any correspondence from Laura T, nor the accountant. Hey, accountant - you were supposed to return over $500 to me in fees that were charged to an OFFBOARDED ACCOUNT! It is unprofessional and unethical to keep monies due to your patrons, but I no longer bring in rental income, and I'm a disgruntled previous owner, so there is limited bandwidth for my issues, which have been presented multiple times on calls, in emails and thru the unhelpful owner's portal. I have cataloged a long, laundry list of items and issues that were never addressed, including the over $5,000 damage done to my home, never reported/paid by the renters. You know, the renter who allowed "an adult not approved/on the lease" to be living in my home, while the renter lived nearby, with parents? The reason TR never wanted to acknowledge this was because they would have been responsible for kicking the adult out and calling in the entire lease payment from the renter (yes, the adult living there was verified by my neighbor, a cop). That "adult" was the person who did not alert management that there was a leak that caused over $5K of damage, which then had to be repaired by my new rental company. Yes, I'm very unhappy with TR, in their lack of professionalism (Laura T, missing multiple "meeting" calls and blaming the meeting software!), lack of correspondence and lack of communication. Imagine my surprise when in 2025 I found out that Laura T got her real estate license; that explains why she was missing meetings in 2024 and 2025, never responded to correspondence, never took meeting notes, never addressed my concerns, never got me paid for my OOP expenses that were charged to me in error, etc. read more

In my experience, working with Laura M. Tijerina and TexasRenters.com was very disappointing. They attempted to charge us for misaligned electricity bills, threatened us with a $5,000 legal retainer fee, and later demanded a 2% commission--even when their agent resigned in the middle of the process without completing any further management or sales. Please note that they were NOT successful in securing any tenants for us or selling the house. Our balance sheet remained negative for revenues, yet they continued charging us a monthly management fee even after their agent resigned without advance notice. They also tried to apply a 1.5% 'interest' fee. To us, this felt unreasonable and unprofessional. They claimed it was stipulated in the contract, but how can it be justified when the interest is applied to charges that were neither reasonable nor supported by any documentation? Overall, the process came across as intimidating and barbaric, and we felt being "robbed". We reached out several times both on phone and email requesting for clear explanation and reconciliation over the charges. But never did them call us back to explain. Instead, what they did is to send threatening emails asking us to clear it off before a certain date and some electricity bills invoices that don't align with the numbers on our account. Based on our experience, I would not recommend this company to other homeowners. No professional dialogue or communication has been taken place at all. P.S. I attached a screenshot of the threat I received for everyone's reference. Please be reminded that this the *second* threat we received after clearing all the alleged charges. Please govern yourself accordingly. read more

Texas Renters - Evidence of threat and harassment from Texasrenter. - Property Management Near Me - Houston, Texas

WORST SERVICE IMAGINABLE Does not communicate well Does not provide service in a timely manner Non Responsive Unexplained Charges Maintenance hardly speaks any English WE WENT WITHOUT AC FOR 7 DAYS IN THE HOTTEST PART OF SUMMER --they refused to come out and fix it. Horrible value of the home also, all kinds of things were not fixed before we moved in. Absolutely terrible , we will not rent from them ever. And will make sure to communicate to others how horrible this company is. read more

Unexplained Charges and No Response from Management I was charged an additional $2,300 "dog fee" plus an admin fee, even though I already paid the $600 pet fee required in my lease. I've sent multiple emails asking for proof, documentation, or even an explanation -- but management has ignored every request. No transparency, no communication, and no accountability. Be cautious -- they add charges without providing any justification or evidence. read more

DO NOT RENT FROM THIS COMPANY. After moving across the country for our previously agreed upon start date, I find the house coated in filth and grime, with many of the former occupants' possessions still there. After fighting with them to get the house cleaned, I assumed that was the end of it. However, after the last big storm, when our fence fell, I had to hire an attorney and threaten legal action in order to get them to fix the fence. Due to their slow response, my child was attacked by a neighbor's dog that required medical attention. When moving out they told me to keep any cleaning receipts to get as much of my $3000 deposit back. Instead, they charged me over $2,400 for "repairs" that I had previously asked them to fix. They even deleted my account, so I can't access the work orders to prove it. This company is vile and pathetic. Do yourself a favor and never, ever rent from them. You will regret every second of it. read more

Slow to market, slow to respond, does not understand needs. Clearly do not understand how to market properties. Probably using virtual assistance from another country. read more

Service Request are never done in a timely manner. Have informed maintenance and Texas Renters of Mold toxicity! they will not come out and fix the mold problem. The duplex in Nacogdoches is deadly, and no human should ever live in a place with black mold! Sam Upchurch and the other landlords will do their best to sue you for any and everything even though it is their fault! read more

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I have never dealt with a more disorganized and unprofessional company than Texas Renters. Their lack of communication, accountability, and basic competence is astounding. It's clear they are completely unqualified to manage properties or assist tenants in any meaningful way. From delayed responses to avoidable errors, they consistently show that they are either unwilling or incapable of doing their jobs. If you're looking for a company that takes your time, money, and patience for granted -- this is it. Avoid Texas Renters at all costs. read more

Horrible leaseing management company. Hard to get to follow through with request, but quick to be rude and call renter out on little things.

What a freaking nightmare. Texas Renters does NOT do their job. I am being billed extra monthly for AC filter replacement and exterminator services and nothing is done. I asked to stop being billed and they said they would take care of it by scheduling maintenance. I was hopeful they would show and waited the entire day - took off of work. No one ever came. They never rescheduled. They never contacted me again. They said they had a backlog of maintenance every month but I haven't seen ANYONE in over 6 months. Someone is obviously lying about doing their job. When I call to complain I'm made to feel like I'm being rude and I'm in the wrong when I am genuinely concerned. I spent a lot of money to be here and the outcome is less than satisfactory. They took over 2 months when I first moved in to supply a working dishwasher and fix my oven so I could cook a meal and wash dishes. My kitchen sink doesn't drain and they've attempted to fix it three times and still it doesn't drain because previous owners clogged the lines with grease. No dishwasher and no sink and no oven made it miserable. The wiring in the house needs to be completely redone. Half of the plug sockets do not work and the lights flicker in parts of the house so bad it gives migraines. They repaired the roof and arrived on a random day without ever alerting anyone who lives here of their arrival - and redid our roof in one day IN THE RAIN. The roof is already caving and they nearly knocked my ceiling fan off of the ceiling from how quickly they were working. There are RAT traps in my attic that I NEVER placed along with a ton of feces from rodents. I was NEVER informed of a pest problem such as that. None of the maintenance people they send speak English only SPANISH so communicating is very difficult. My house has a notebook page worth of issues from plumbing, electrical, and structural and NOTHING is being done. When maintenance did show up announced they did NOT arrive with a body camera like they stated. I informed them I was uncomfortable when they showed up without a time frame and had Carlos become upset with me saying he "would not hurt me" when I expressed how I didn't appreciate the random timing. I am a young woman with a young daughter. I have EVERY right to exercise safety in my home. I have addressed this issue multiple times and am told "this is the first time we are hearing about this" EVERYTIME. I wish I had never ever used this agency. Please if you plan to move with Texas renters, do NOT do it. They are obviously lying to the homeowners about inspections being done and maintenance being taken care of. My family is extremely upset with these outcomes and are considering moving. Horrible situation all around. read more

Texas Renters is a scam!!! Renters BEWARE!!! They WILL keep your deposit, even if you leave the property in pristine condition. Then charge you additionally for their own repairs. I lived with a roof leak that they never repaired. Rain literally was dripping to the floor and counters in the kitchen. They charged me for sheetrock replacement, a whole house repainting, some sort of battery replacement, and cleaning. Mind you, I was only there for two years and I left the place in pristine condition??? Well, that didn't matter. CROOKS!!! read more

Valentina was great and very attentive to everything that I needed. She is a great agent and is willing to go the extra mile to ensure her clients are happy and well taken care of. The new team has really been a blessing ! read more

Texas Renters - Property Management Near Me - Houston, Texas

Hands down the worst company to do business with. No responses, inaccurate info, last minute requests in the middle of the work day.

I recently ended a 2-year lease with Texas Renters LLC and was charged over $800 in cleaning fees despite leaving the property in immaculate condition. Despite having the house professionally cleaned and providing them with all necessary receipts, they have refused to refund the unjust charges. I have reached out to them repeatedly over the past two weeks with no response. Their lack of communication and unwillingness to rectify a clear error has left me frustrated and disappointed. I strongly advise potential renters to be cautious when dealing with Texas Renters LLC. Their handling of this situation demonstrates a lack of integrity and disregard for their tenants. Make sure to document everything meticulously, as you may find yourself in a similar situation. Although even that didn't matter in my case. read more

The worse rental company . We have been without a functioning AC for a month. They do not care at all about their tenants. They are not reachable by phone and ignore any concerns. They do not care about the condition of of a property or about repairing the deteriorating condition. Stay away!! read more

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Warning!! Stay away from this rental company they are straight up scamming people and taking there money every change they get ! The house I am renting from them right now has lots of problems that need to be fixed such as broken outlets in one of the rooms , a clogged kitchen sink and also the windows in the living room are all cracked and broken . Any maintenance that needs to be done will be ignored by them and not taken care of and on top of that they charge 75$ fee to when you create a maintenance request on there tenant portal . I really hope this company Texas renters gets investigated and shut down completely for good for all of the scams and fraud that they do to people !! read more

This company will try to nickel and dime you out of every penny. They are expensive and totally non responsive. The employees have a lack of empathy and quite frankly seem not to care about their residents at all. Don't get me wrong, we absolutely love our house and have chosen to renew our lease, but we are cutting out Texas Renters completely, and choosing to deal directly with our homeowner. Our homeowner initially decided to involve Texas Renters because he was deployed in the army. However, in the eight months we have lived there, he has been more responsive and supportive than Texas Renters-- from freaking BAHRAIN in the Middle East! They have charged us for multiple instances that were completely out of our control-- leaks through the back door, a toilet that was unknowingly leaking into the bowl for our first three months and making our water bills astronomically high, and a broken heater. Mind you, we didn't try the heater until Houston had it's first freeze of winter. Texas renters failed to send out a repair man for a week and half and then when he finally showed he didn't have the right parts and asked us to order them from amazon. We lived in a house that was 55 degrees for four days with no help or rent deduction from Texas Renters. ***They were contractually bound to conduct routine maintenance checks prior to our move-in date, and completely and utterly failed to do so. I could literally go on FOREVER about the negligence and inefficiency of this company, but you're probably bored and have already found another property management company... so I'll close on this high note. They misspelled tenant (tenTant) on their website... ;-) read more

Texas Renters - I would say pretty high *TENANT* turnover... - Property Management Near Me - Houston, Texas

DO NOT RENT FROM THIS COMPANY. We had the displeasure of signing a two year lease. When first viewing the property we noticed some issue: the dishwasher was broken, there was mold in the kitchen due to the water damage done by said dishwasher, holes in almost every wall in the home, mismatch paint and BLACK MOLD on the caulking of each bathroom. Damages by previous tenants we were told would be fixed before move in... boy were we wrong. 1.) We moved in a did a deep clean despite being told the property was "professionally cleaned" prior to move in. Dog urine was under the fridge and washer and dryer. NOTHING WAS FIXED AS PROMISED. 2.) Maintenance request were being closed with no reason besides "too expensive for owner." We gave up making requests after 8 months. 3.) Our fence fell on a windy day. We have dogs and two women in our house, so safety is a priority. That request took 3 weeks to fulfill because the owner was cheap and wanted to "shop around" before repairing. She also reached out to me despite our lease stating I would be charged $500 if I reached out to her. We were also charged for fence repair in our security deposit breakdown despite them being aware of all sides of the fences conditions via photos in the portal. ($400 for "12 planks") We also replaced some planks ourselves so that proved useless. 4.) Maintenance was sent out to fix mismatch paint and just spackled the walls instead. Left the "correct paint" which we used to do it ourselves and they tried to charge us for it saying is-matched paint in our security deposit. 4.) Our A/C started leaking through the ceiling. Immediately made a service request. 3 separate teams came out and weren't able to fix it. Landlord got mad at us for not "telling her the severity soon enough." BLACK MOLD started growing in the vents and we were breathing it in for months before anyone took us seriously. That's when they started caring. We had 4 months left on our lease. ( This is when they finally fixed the dishwasher which was in our lease agreement. 20 months into our lease) They also charge you $10 a month for filter changes. We did all of the filter changes, except 2, ourselves. I argued with them about refunding and that was useless. 6.) Sprinkler system that was stated we had in our lease never worked and was visibly cut off. Texas renters required me to show it was leaking via my bill, despite sending photos of the leak and an increase of water bill by $200. My word wasn't strong enough compared to an automated bill apparently. Tried to blame the increase in billing on my boyfriend that visited twice a week. 7.) We over paid our lasts month rent by $1000+ because autopay was set up. They refused to give us the surplus till we received our security deposit back. When we finally got our security deposit breakdown back they falsely charged us for previous tenants damages and everything we had been complaining about our whole lease. They charges us for the fence, a whole house painting and a cleaning fee despite hiring a professional company and paying for it out of pocket. Couldn't get anyone on the phone. Had to show up in person just to basically make an appointment for another day. They also don't have a phone number for their accounting department which is how they're able to break down your spirit and not give you the proper amount back. This is how they weasel money out of you as well. Showed up to the appointment and it proved pretty useless. 7.) FINALLY received our security deposit back after 57 day of our lease ending which is ILLEGAL in the state of Texas. These people are absolute scammers and do not care about the health or safety of their tenants. They will always side with the landlord. DO NOT RENT FROM THEM. read more

My partner and I applied for an apartment about two weeks ago through Texas Renters LLC. We paid the $150 application fee and have not received a response from the company about the apartment. We have emailed and left several voicemails with no reply. There was no criteria regarding how they would judge our application nor a receipt for the actual fee (both of which are required by Texas law). I would not trust this company to help with your apartment search or your money. read more

Valentina was very helpfull with me relocating my account to pay my lease today. Really hefpful

Our landlord began using Texas Renters about 4 months ago. Immediately, they increased the rent by $100 (without any occupancy inspection) and made a mandatory $40 monthly fee for a "Tenant Benefits Package." According to the contract, the benefit package includes credit reporting, filter changes, $50 discounts on repairs, and pest control. No information was given about when any of the services would begin so we asked and were told the services would be performed quarterly starting in August. At the end of August, I inquired again. It wasn't until the end of September when someone came out to change the filter and spray for pests. They left puddles of the spray in the common areas of our living spaces. One of our toddlers stepped in the puddle! Seems very careless. Before this, in July, we needed our air conditioner repaired. After two weeks, someone was finally scheduled to come out. With no notice or invoice, they charged $75 on our ledger. When we inquired, they told us it was for the repair. I asked that in the future we be allowed to know the charge upfront instead of including it without telling us. All business must be conducted on their portal. Expect a response in 2 to never business days. As I have inquiries that are still unanswered on the portal.. In addition, we have yet to see any credit reporting or discounts on the service we received. Use caution when signing any contracts with Texas Renters. read more

This company is awful. Theyll rip you off beyond what's legally allowed. They pay for google reviews in the form of amazon gift cards. read more

Texas Renters - Property Management Near Me - Houston, Texas

I have been using Texas renters for one year only and I prefer to sleep in my car better for me than use them again. They are really HORRIBLE, I rent a house from them, they rent it to me not very clean just normal (deep clean) as they ask me when I move out, I called them complaining, they sent me a guy does not know anything at all to clean, I kick him out. WHEN I MOVE OUT THEY CHARGE ME ALMOST TWO TIMES THE RENT for cleaning and painting, I left the house very clean spotless, in same condition when I move in or better honestly, they have an old pictures use them to compare when I move in and move out, I ask them to send me the picture include date and time they did not answer me, and I ask them face to face, no body send me with date and time that mens its old picture before I move in. I have couple picture when I move in they are using it as I move out and I show her the pictures, with no comment she said nothing, I understand that they charge the previous tenet, and now they charge me, then will charge the next tent for the same pictures, for deep cleaning and painting without doing anything.T hey charge me to paint the kitchen cabinet ( they took the picture I don't know how) I am 100% sure nothing wrong but the game in the picture. From day one the dryer not working, I called them they ask me to pay $75 to open work order, so I put it in the garage and I used mine, what if I don't have one ... I found out one door has a small crack in the bottom but nothing wrong with it, now they charge me to fix it, I am sure they charge the pervious tent too because they did not fix it. I HAVE VERY VERY VERY BAD EXPERIENCE read more

Texas Renters - They said needs paint, and they charge me $50. - Property Management Near Me - Houston, Texas

https://www.trec.texas.gov/sites/default/files/pdf-forms/ComplaintForm.1-1-22.pdf To file a complaint against this company for questionable business practices. I cannot get anybody to call me back. read more

Do not trust this company with your money! In the end they will take your security deposit and charge you with erroneous fees to not only steal your deposit but get more money from you along with the deposit. Run!!! read more

We have rented several apartments and one home in our time as renters. Expected a standard lease agreement when we were approved for a home, but renters beware and read the fine print. At the end of the day, we were fine with the terms outlined, however, once lessees of the home the issues began: 1) as outlined and contested in our lease, they charge monthly HVAC/maintenance fees. When we inquired about this prior to signing our lease, they claimed we would receive filters monthly. Did not happen. Instead, a "monthly" inspection took place but only every 6 months, and never at the date and time they informed us of via the portal. In 1 year in the home, we have received only 1 filter delivery and have had only 1 actual inspection, because all others were halted due to our dog being out because we were not expecting inspectors 2) while completing the move in inventory, we documented several issues with the home that per our lease should have been the homeowners responsibility: ie the garage door lock malfunctioned, the restroom shower was molded, the patio covering was eroded and the gate fence was eroded beyond repair. While they did send someone to repair the fence and patio, we were on our own for the rest, even though documented in our inventory as already an issue. $75 for any maintenance request meant we live with the issues 3) our rental home was sold through texas renters while we were tenants, all well and good, the right of the owner. However, the company was unwilling to work with us on show times and inspection times, even when we reminded them of our pet in the home and work schedules. Essentially, we were expected to be viewer ready on 24 hours notice from 8 am - 5 pm seven days a week. Period. 4) once sold, we continued to see charges posted to our online portal, even after being informed by new owners of the sale and receipt of the lease. This happened during the holidays so we granted a certain amount of time for out of office, but no reply to several queries on the portal and phone calls. We received late fee notices for over a week before we were finally responded to. Receptionist is incredibly nice and helpful to the best of her abilities, but considering one of their agents facilitated the sale of the house after us living with viewers & inspectors entering the property for over two months, you would think they would take care of things on their end as to not further trouble us. Best of luck to texas renters and anyone working with them, I hope that will not be us in the near future. read more

I should have looked at the reviews before renting the home with Texas Renters and now I'm 100% paying for it. Here's the skinny on this terrible management company ... 1) They don't take care of the property, they never did a walk through before I moved in. So, I had to pay $75 each time for maintenance requests that should have been completed before giving keys to a new tenant. I put in 6 requests in 2 weeks. Once the "Texas Renters Maintiance guy" showed up ... what a waste - he told me to wait to put in all request at one time... so not having a/c, dishwater or dryer was a normal thing.... 2) They charge $10 a month for filters but they always bring you the wrong size 3) There was a termite issue in the home and they said it was my issue and I had to pay for inspector to come out! Thank goodness the pest control guy explained to me it was a tenant issue and this should have been addressed years ago. 4) The carpet is old as dirt - there were lumps with who knows what under it (I had a carpet cleaning company come out and they said the carpet was well beyond it years) ... ewwww with all the animals .. gross. 5) Last but not least... I kept getting lease charge emails well after a month I moved out (they have had possession of the home for over 30 days) ... so they are nickel and dimming me without explanation... I logged into my account and they have removed my access so I can't see why they did. ZERO communication... no response to emails. If you have an option to move to another home please do so. They are charging these home owners a fee .... For what exactly? They are crooks .... Stay away! read more

Our AC unit went out. We filled out a service request with the details. The very next morning Dail with Texas Renters called back. He was extremely helpful and professional. He made every attempt to assist with the situation. The AC unit is fixed within 18 hours thank you Dail! The turn around time was quick , especially with Houston heat. read more

Don't rent from this company if you expect to get your security deposit back. Upon move out we went to Home Depot and paint matched the walls in order to touch up any marks throughout the house. A professional cleaning service was also hired and a receipt was provided to Texas Renters as they requested. They then went on to charge us $1300 to touch up walls and another $300 for a full house cleaning even though proof of a professional cleaning service was provided. A thorough move in inspection was also conducted and this too was disregarded at the end of the lease when they charged us to clean carpets that were already documented to be stained upon move in. Not to mention there were air conditioning issues during the entire duration of the lease. Stay away from this rental company. read more

Initially very responsive until they have your signed contract then a downhill slide. Phone tree is cumbersome and staff takes 3 days minimum to respond to calls and e-mails. There is no option or pathway to escalate landlord concerns. Move out deposits were ridiculously handled favoring the tenet. If I could I would give them - 4 stars. They were a landlord management nightmare. Stay away!! read more

i got a new job in Texas and found a place renting through Texas Renters. I put in my application 3 weeks ago , and have had to follow up every week to see what the status was. I was approved and did not hear anything until I called. which was a week after putting in the application. they then asked me to do bank share. We set that up, then I had to follow up to ask what was next. They contacted me and told me they were drawing up the lease. this was a week ago. I am now scheduled to report to my new job , and I have no place to stay. I told them on Friday I was to report to work the next week, if they could please have the lease ready. They told me it could be ready the next Friday. I asked them if it could be earlier, after 2 days they moved it to Wednesday. After almost a month of trying to get a lease. I now get the fees to move in, without even seeing the terms of what I am paying for, which is a full months rent plus the deposit. I'm moving into the unit mid month, why am I paying for a full month, most businesses pro rate. I decided to go to Yelp for real reviews on this company. Thank God for real people sharing their experiences and saving others like me. I have found another company to rent from. This place seems like a nightmare. Renters Please Stay Away from This Company!!!!!! read more

This is the worst company in Texas (Houston) to rent from. I rented a home from this company for 3 years and it was the worst experience I have ever had renting from anyone!!! The house was disguising but we moved in the home because it was affordable and at the time my husband was going to go to trucking school so we needed a home affordable and my income could pay, so it was perfect. From day 1 we had issues. Not only did they NOT fix anything but when they would, they would charge $75 to fix things that were clearly because of the horrible conditions the house was in. After the 2nd year of being there and my husband finally got a trucking job we decided it's time to move on to bigger and better. But during the time of them wanting to do showings (3mnths before our lease was up) I was in the hospital delivering my baby girl and had my 2 boys (12 &16) at home. I absolutely would not allow strangers in my home while my boys were there, ALONE!! But they kept trying to schedule these showing even after explaining my situation. So i was forced to stay another year. Another year goes by in this disgusting home and 3 months before our lease was up we found another home and moved because our daughter was learning to crawl and we refused to let her crawl on that disgusting carpet. Might I add we were never late paying ren,t even when COVID hit. We were very good tenants!!! So we moved and paid 2 rents because we knew it was the right thing to do even though we had bad experiences with Texas Renters!!! After we moved and right before we had to turn in the keys we cleaned that house top to bottome!!! Even got that 20 year old carpet professionally cleaned!!! These people not only kept my deposit, they charged me almost 5K for painting the house. They took pictures of every little hole I placed in the wall that I used for hanging up pictures or decor and charged me $75 for each little hole, cracks in the ceiling that was done because of the foundation shifting, they even tried to charge me for the front door not opening properly even though I complained in the beginning that the front and garage door would not open or shut but all of a sudden it was my fault and it kept potential renters from seeing that disguising house. As much as they charged us you would think we had left that home vandalized. These people even charged me for cleaning supplies I left for the cleaning people who i knew would go behind me and clean with a note saying they could use. Guess that's what I get for being nice!!!! I have never wished bad on anyone but these people who work there are all POS!!! For a company to purposely do this to hard working individuals are bottom of the barrel scums!!! This company and all it's employees will pay for what they do/did to their formal tenants!! There's a special place in hell for scammers like them!!! First Keys Home would NEVER do their tenants like this...js read more

Texas Renters is a horrible company to do business with. First, they list homes for least, and applicants are required to complete an online application and provide the fees for the listed available homes. With this being said, I completed an application and paid $90 in application fees and $5 for processing fees. I was told the next day that I did not get the home due to " We have received multiple applications on this home, and based on the criteria, there is an applicant that is better qualified to whom we have offered the lease. Thank you and goodluck on your search for home". The above statement is understood. However, the next statement is what bothers me. "Also keep in mind that the property will stay on the market, and we will continue to accept applications until a lease is signed and a security deposit is in hand". Why would a company continue to accept applications on a home when you have offered it to someone already, and you have plenty of applicants to choose from? I am probably not the only applicant who has great credit and good employment who applied for this home? All that I asked of the company is my application fees are refunded back to me, due to not being aware that you had many applications already for the home, but you are still listing the home as available? Further, then after receiving such an email stating that you have offered the home to someone else; you contine to take money from hard working people? I was told the application fee is non-refundable? This company practices unfair and unethical business towards others. read more

This company is horrible!! Find another rental company! If you move into any of their rental houses I hope you move in a good one because if you have issues prior to moving in they will charge you $75 dollars every time you have maintenance come out for issues that should have been taken care of before you moved in. They don't charge the owner of the home, they charge you so basically your the one paying for fixing the owners house. The staff in the main office are rude and could care less about helping you all they want IS YOUR MONEY and they can care less how much they charge you to fix anything. FIND ANOTHER RENTAL COMPANY read more

This is by far one one of the most unethical companies in Houston. As a renter of one of their managed properties I witnessed them blatently rip off the owner of the property and charge him for repairs that were never made. As a tenant we had to file a lawsuit over mis-charges and home repairs that didn't fall under our responsibility. Upon moving out we had another complete battle to only receive a minimal portion of our deposit. All in all my recommendation would be to never associate with the slime bag owner or his company as a tenant or a home owner. P.S any positive review of this company has been paid for for $25 that is offered to anyone who writes a good review read more

I had the nerve to give this company a good review in the beginning. Ha. This review is meant to WARN you. I don't care how BEAUTIFUL the house is, I would bet the owner of the home is new to this company and so are you. Let me save you the trouble. This company tried everything in the BOOK to keep my deposit BUT I read the reviews halfway through my lease and got smart. I started recording conversations and read through my lease multiple times before move out, so when Diana called to tell me I wasn't getting my deposit back bc I didn't give a 60 day notice, I confronted her with the FACTS. My lease stated 30 days written notice for the lease. Let's just say that changed the conversation. They don't even know what their leases / contracts state! They take JUST enough from your deposit not to get sued. They tried to charge me for a water heater leak that my landlord was aware of, denied the work order, THEN AFTER I MOVED OUT it caused water damage, and Texas Renters had the NERVE to try and charge me for it! (Yes, I have the recorded conversation and pictures.) So no, this isn't slander, this is facts and if I wouldn't have been the meticulous and detailed oriented person I am, and documented EVERYTHING they would've taken it all. Let's just say I got MOST of it back after the headache of arguing and proving the facts. But don't worry, companies like this don't last long. I was a blink away from taking them to small claims court, (it was that bad,) it just wasn't worth more headache. So save yourself some time and STAY AWAY FROM THESE PROPERTIES. OWNERS & RENTERS BEWARE. read more

Leased a property in November of 2018 for 24 months. In August of 2020, the property management transferred to TexasRenters.com. Immediately upon notification of the transfer, problems arose. I was sent a copy of my lease agreement that included the lease agreement of another tenant down the street from me. Once I realized that I had copies of my neighbors lease, I immediately called the management company to make them aware of the mistake. Let them know that I had destroyed the neighbors copy and to request that they be careful protecting my privacy when dealing with the other neighbor. The representative (Diana Sanchez) that I spoke with, Diana, was not only rude, but informed me that she didn't send me the neighbors copy and that she is always protective of tenants privacy. My formal complaint revolves around the move out practices and the return of my deposit. I provided a $2200 deposit to the original management company that has been transferred to the new management company (TexasRenters.com). Upon moving out on November 30th, I cleaned the carpets (rented cleaner from Walmart and provided receipts), I wiped down all counters and cabinets, cleaned all bathrooms, vacuumed, and took a VIDEO of the empty "clean" house before leaving key, garage openers, and mailbox key on counter with the inspector. On December 21st, I receive an email from TexasRenters.com with a breakdown of deductions from my $2200 deposit. TexasRenters listed carpet steam cleaning, painting of 4 walls, batteries for smoke detectors, and ac filters -$800+ dollars. The email stated that I had two days to dispute any deductions, so I returned copy of the move-in checklist, that documents stains in the carpet, marks on the wall, along with lots of other defects with the house upon move-in. Those defects were noted on the document by the realtor who found the listing for me 2 years prior, and provided to the original property management team, and labeled as typical "wear and tear". After returning the move-in document on December 22nd, I heard nothing from TexasRenters.com. I reached out them the first week of January to inquire about my deposit and the documentation that I sent over. My phone call was immediately met with rudeness and what I believe to be lies. The TexasRenters.com representative informed me that the deposit check ($1300+) was mailed (Certified) on on December 21st and that she spoke to the owner who denied my documentation. After asking for the tracking number and letting her know that I did not receive it, the TexasRenters.com Rep (Diane), proceeded to tell me that it was sent out and i don't know the tracking number but will get it to you when the person from accounting is back in the office. I called back the next day and spoke to the person in accounting (Alex), Alex was very nice, but couldn't release the tracking number to me because he stated he needed Diana permission. Alex promised to call me back,,, I called back a week later (January 13th) only to get Diana again. Diana tells me the check was mailed out on the 21st during the first part of our conversation, then tells me the check was mailed on the 23rd of December in another portion of our conversation. When asking for the tracking number again, she states that she has to have permission from Alex in accounting. After getting off the phone with Diane, I immediately call the direct number that I have for Alex and inquire about the missing deposit check and my ability to dispute the deductions. Alex informs me that he has nothing to do with the deductions and that he will check on the whereabouts of the check, but is unable to give me a tracking number. A second phone call to Diana, ends when I question the deductions and ask about my documentation demonstrating the defects with the house before I moved in. Her RUDENESS is beyond words and I calmly let her know that I need my documentation to not only be considered, but responsibly addressed or Legal action would be pursued. TexasRenters.com was thrust upon me by the owner of the home toward the end of my lease, and it seems that they are falsely creating deductions from my deposit as a "MONEY GRAB". I eagerly await their response by MONDAY JANUARY 18th or LEGAL ACTION WILL BE PURSUED. read more

DO NOT RENT FROM THESE PEOPLE!!!! I moved in and the place was filthy and the old residents trash and furniture was still in the home. The home hadn't been occupied or cleaned out in weeks. Every rodent in Texas greeted my movers and I when we unlocked the door. Texasrenters.com told me that the rodents were my responsibility. As if I had anything to do with this home being infested. This has been a move from hell and Texasrenters.com fails to take responsibility and refuses to comp me for fees I've had to pay for their negligence. They were so nice and communicative before I moved in. Now that I am here they will not take my calls or respond to email. I went to the office to talk to them since they wouldn't return my calls. As I waited in the lobby a lady came in to pay her rent and she said, "So you rented to the slumlords too?" All I could do was cry. read more