I am extremely disappointed with Paul Davis Restoration of Greater Columbia and how our restoration…read moreprocess has been handled. The initial visit took place on November 13, 2025, with Topher Daniel (Recon Estimator). During that visit, he explained the process and stated he would return once mitigation was complete. My husband notified Topher on November 18, 2025 that mitigation had been completed, and again on November 24, 2025, after we received confirmation from USAA that payment was issued and approval was given for Paul Davis Restoration to begin the restoration process in our home. Since then, communication has been awful. We were understanding and took into consideration that the holidays were approaching, but there was ample time to at least initiate the project or provide clear communication. Multiple areas of our home were affected by the leak, including two bedrooms, the hallway floor and wall, and the bathroom floor. As of now, our toilet is still sitting in the hallway, which speaks volumes about the lack of urgency. Finally, on December 9, 2025, we met with Miles M., Project Manager, to discuss and select flooring. A week later, Miles dropped off two boxes of flooring for the bathroom. During that visit, I asked for a start date and was assured the project would begin the following week (December 21, 2025), with a few days off for the holidays -- which we were completely fine with. However, there has been zero communication since then. Today is January 5, 2026, and no work has been started, no updates provided, and no follow-up communication initiated. If Paul Davis Restoration of Greater Columbia did not have the manpower or staff to complete this job, they should have declined it rather than accepting payment from USAA and leaving our home in this condition. This entire experience has added unnecessary stress to an already difficult situation. I truly hope USAA thinks twice before referring this company again.

Water damage mitigation was done by another bad company . They caused more water damage . When…read morethey turned it over to Paul Davis Restoration in Lexington. I talked with Shawn, then Justin, then Nick and then Chris. No Restoration was ever done. Guess they have project managers but no workers!!!

Midlands, AKA JM Construction, rebuilt my deck and barbecue after it was damaged in a fire. They…read moreweren't responsible for the immediate cleanup, but they had to start with a lot of demolition of the old deck, while preserving the substructure and parts that I wanted to retain. The estimator, Ron, worked with me on the initial plan, which ultimately turned out very well. Our project manager did a good job on coordination of labor and materials, but needed some prompting on communication of work schedules. We arrived at a workable solution. I have specific shout outs for two of the carpenters, Antonio and Hector. They are meticulous craftsmen, and did an amazing job of piecing the deck boards together around the original bench supports that extend through deck into concrete footings. Each support had to be templated and then precisely cut into the pricey 20-foot Trex flooring planks. The results are near perfect, down to matching the faux wood grain on the top of the planks. Antonio did most of the framing on the new barbecue island, which required adapting it to the geometry of the original substructure. It turned out better to than the original that was lost in the fire. It is said that a good contractor is one who shows up to work sober and finishes the job. The team at JM is in a league above that, which is why I would recommend them not just to strangers, but also to my friends.

I highly recommend Midlands Restoration for home mitigation. Earlier this year, a bathroom leak…read morecaused damage downstairs. Midlands Restoration handled the mitigation professionally. They arrived on time, identified the root cause, and quickly initiated repairs by removing damaged flooring. Their insurance documentation was excellent. Midlands Restoration worked extremely hard and I was very impressed with their skills, work ethic, and reliable service during the stressful situation. Their direct coordination with my insurance company really helped ease the burden. For any home repair or water mitigation needs, Midlands Restoration has my wholehearted recommendation.

I know I'm three years or so late with this review, but during my search to find a new roofer, I…read moredecided to finally tell exactly what I think of this operation--it sucks! Had to find a new roofer because nine months after this roofer replaced my roof and edges, the eaves and soffits of my second story started warping. The work crew sent seemed to have a couple of guys that appeared to be mere teenagers. They broke one of my shutters (although they did replace it). The wood used was so thin, squirrels have gnawed their way through and made my attic their home, wrecking my wiring, and they're not even tax deductible! I have a huge gaping hole now, the squirrels destroyed all of my insulation and even made a hole in my first floor ceiling. Never would I use this roofer again!

I don't know how they work on roofs, but when it comes to siding repair they send a crew of 2 kids…read moreno older than age 30 to my house to do this in the pictures. Should've replaced the whole panels as any proper siding repair business would do, but instead they chopped it up to what you see here. No color match or uniformity. Called and the lady said she spent "many hours" trying to find a match and that sun damage caused a significant change in the siding color. On top of that tried telling me to reside the whole top to bottom if I wanted a color match. Ridiculous. Long story short had to have a different siding company come out to not only color match, but repair the shitty work they did. Some parts of the siding weren't even nailed to the boards underneath. The other reviews definitely reflect their incompetence.

Floor pro started good but cannot seem to complete the job…read more I am thinking i will need to hire someone to finish up! Very disappointing

DO NOT USE THIS COMPANY!!! I hired Floor Pro to perform a…read moredeep cleaning on my hardwood floors. The service was contracted with the understanding that the work would involve only a steam/deep cleaning and no resurfacing or sanding. The agreed-upon price for this service was $450, which I considered reasonable given the scope of the job. Unfortunately, the quality of the work was severely deficient. Upon completion, the floors appeared incomplete, with visible damage in multiple areas. Specifically, the protective coating was stripped away in patches, and there are at least four sections where the wood itself has been excessively abraded or sanded, resulting in exposed flakes, splinters, and uneven surfaces. In contrast, other portions of the floor showed no evidence of having been cleaned at all. I contacted Floor Pro to inspect the damage and requested a resolution. In response, they proposed to repair the issues by buffing and sealing the entire downstairs floor at a discounted rate of $6,200. This offer raises serious concerns about their business practices, as it appears to escalate a simple cleaning job into a far more extensive and costly repair. I cannot help but question whether the initial damage was intentional, designed to coerce customers into additional, higher-priced services. This experience has left me with damaged floors and a significant loss of trust in the company. I am available to provide any additional details, including photos of the damage, upon request.

I was pretty bummed when my plumbing went a fowl and my house got flooded but Mike and the crew at…read moreAssured Restoration really took the sting out of the bad situation. They really couldn't have been faster or easier to work with... my house actually looked better after their work than before the flood. Highly recommended!

I highly recommend Mike and Assured Restoration for all of your restoration and mold remediation…read moreneeds. We had a flood in our kitchen and had to have all of the floors, some cabinets, and some drywall removed to dry out. Having this happen during the holidays was stressful, but Mike set my mind at ease and handled everything quickly and efficiently. He coordinated every part of the restoration and now our kitchen looks better than ever!

Top notch service when things are going really wrong. Rainbow Restoration is the company to call.read more

If you have to use these guys, it means that something bad has happened to your house…read more But you could not use a better company to help clean up after the damage. They were very polite, worked with urgency, and very professional about their business. They came into our home, dried up the area with water damage, and cleaned up after they were finished. I would recommend to anyone with water, smoke or fire damage. Thanks everyone for the help when we needed it the most. Charlie Callari