The entire team was incredibly kind, attentive, and helpful -- truly some of the best customer service I've ever experienced. I initially stopped by to look at a purse I'd been considering, and Victoria warmly approached me and made me feel so welcome. I told her I wanted to think about the purchase and would come back later. When I returned that same day, another associate immediately welcomed us back, which genuinely impressed me considering how busy the store was. Since Victoria was helping another customer, a different sales associate stepped in to assist us seamlessly. The bag I wanted wasn't immediately available, so the team went above and beyond by coordinating with a sister location to bring it over. Once it arrived, another team member helped me get my bag charm engraved. I ended up interacting with almost the entire team, and every single person was friendly, professional, and genuinely wonderful. The experience felt thoughtful from start to finish, and it absolutely made a lasting impression. I'll definitely be back! read more

Coach - Brown Tabby - Leather Goods Near Me - Las Vegas, Nevada

I've shopped at a lot of stores in Vegas, but this Coach location inside The Forum Shops at Caesars really stood out. From the moment I walked in, Melissa made the experience easy and enjoyable, helping me find exactly what I was looking for. The store has a great selection of new styles, and after browsing a bit, I found the perfect piece that my daughter absolutely loved. The whole process felt effortless, and it was nice to shop somewhere that felt welcoming and thoughtful. If you're in Vegas and want a high-end piece with excellent service, I'd definitely recommend stopping by this location. We'll be returning anytime we're back in the city . read more

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I absolutely loved my visit to the Coach store. I was here in the area on a business trip and decided to visit the Form Mall. I was greeted by the staff when I came in. I was looking for a summer bag and some sandals. My sales associate, Austin, offered assistance immediately and showed me a couple of pieces. I ended up getting two summer bags and some matching sandals. I really appreciated Austin's patience with my questions and showing me options that I was interested in. He was not overbearing, and genuinely listened to what I was interested in. Additionally, he was very patient when certain sandals didn't work. That experience made my shopping experience more pleasant, and it allowed me to look at other items to purchase. If I am ever in the area again, I will be sure to visit this store. read more

Not minority friendly and will profile through following you around and guarding the entrance. I came in to purchase my daughter a bag to match her wallet. I passed coach walking to the other shops and decided to stop in to browse. As soon as I walked in, an employee stood at the front of the store guarding the door as my daughter and I was followed and badgered about what brought us in. Mind you, some customers had come in to browse as well which they were only greeted and told to ask should there be any questions-- they were never followed. As soon as I decided to leave to visit my usual Coach store, the gentleman was no longer guarding the front of the store. I had visited this same exact store previously and had a very different experience. Take your money elsewhere. read more

The people are so sweet and help you out!!! Shout out to Yani and Rina! The best service ever! They helped me pick out a cute bag and customize the tag with it!! read more

Amazing service!! I've had my watch for over five years. The battery wasn't keeping time so I stopped by the Roseville store -- within minutes they replaced my watch with a brand new replacement. Their service was above and beyond :) read more

I just wanted to say what a wonderful experience I had at the forum coach store in Las Vegas than you Reena Brooks for helping me pick out my new bag and we were laughing and having the best time picking out the charms you were awesome keeping doing what you are doing I will be back and ask for her everytime so welcoming if I could've bought 10 bags I would've it was so enjoyable! read more

5 people standing around just talking. Only got approached once saying hi. She went right back to chatting with her co workers. They clearly saw me open bags up checking prices. I was there to purchase a gift for my boyfriend. Ended up leaving and taking my money somewhere else. What's the point of being staffed if no one is going to help? The security by the door was by far the nicest and actually talked to me. read more

I had an amazing experience at this organized location. The sales associate, Eric was very helpful and welcoming without being overbearing. His approachable and friendly demeanor made the shopping experience feel effortless, almost like I was shopping with a friend. Would def shop here again ! read more

I went to the Vegas Coach store in the Forum Mall next to Caesars on 1/21/25 at 12 noon. I received a gift a few days earlier from a nearby company and wanted to make an exchange for a larger size and pay the difference. I didn't have a receipt but showed the salesman and the female manager an email from the nearby company to support that I received the gift within "30days" and within Coach's policy for exchanges without a receipt. The female manager on duty declined to approve the exchange. My family has about 20 Coach items but plan to stop future purchases. read more

Marjorie is the BEST sales associate!! She went above and beyond to try and get me the bag I've been wanting that has been sold out everywhere. It was a 50/50 chance that i would even receive it because of the low quantity in stock, but she was very transparent with me from the start about that. But lucky for me, my bag shipped today If I'm ever in market for another bag I will buy specifically from her, and have it shipped in the future! She deserves a raise read more

I am so, so impressed by this store. The level of service I got here was second to none. I came in to look around and met Lauren who took her time with me while we looked at pieces. She did an outstanding job getting to know me, complimenting my box tabby, and pulling out anything I asked for. I got a zebra strap and my friend got a belt bag, both combined would have cost $300 total. Despite this not being that much, Andrew, the leather craftsman was so attentive to us and did such an outstanding job customizing these pieces for us. Lauren checked in throughout the process and got us waters. The manager came out and said hello. We spent over an hour getting our custom hardware in the perfect positions. I even ordered ~15 custom hang tags. Some as gifts and some for myself. Lauren took detailed notes on all of them so they'd end up perfect. The next day, Andrew and Lauren text status updates and final pictures before shipping them free to my home. They even mentioned an upcoming space themed special holiday line to keep an eye out for which was so cool because I found them recently even though there wasn't some big splashy mention on the website. I ended up getting four pieces from that collection so Coach has these two to thank for that purchase too. If I ever need anything custom or if I'm trying to find a rare product, I know who I'm calling first. Thank you!! read more

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Both staff and security are very friendly and helpful. If they don't have something in stock they will order it and have it delivered to you. read more

So, I am more of a Macy's and Marshall's guy, on account of the fact that I live paycheck to paycheck and have never allowed myself to spend big on fancy pants stuff. Well, after the playing at the hottest craps table I've ever played at, finding the willpower to walk away with money in my hands, I decided it was time to shop Vegas like Rihanna. Well, maybe like Rihanna when Music of the Sun was hot and she got her first check. I had my eyes on a pair of Coach sneakers as we walked through the Forum Shops and now that I was ready to spend, I walked in to see how it was gonna go. Mind you, I am still me. Sporting my typical gray T shirt and frumpy "skinny" Lucky Brand jeans. (The Lucky jeans are a new addition) I had expectations of being passed over as I walked through the store, but that didn't happen at all. A wonderful young gal named Emmy (Like the award) walked up to me as I was eyeing the sneaks and with a very friendly and bubbly demeanor, asked if I wanted to try em on. I was impressed with her friendliness, primarily because of my own apprehensions and as she called to the back for my size, we made small talk and she made me feel comfortable being in a new environment. I am pleased to say that I bought the sneaks, felt great about the experience from the moment I walked through the doors to the moment I handed over the cash. Emmy deserves a promotion and a bonus simply for making a new customer feel comfortable and at ease. She's definitely going places in the retail world and if you wanna feel like Rihanna after her first album check, go see Emmy and you will be more than happy you took my suggestions. read more

Coach - Those are mine now fyi - Leather Goods Near Me - Las Vegas, Nevada

The lady who helped me was extremely judgmental. I showed her my current card holder/wallet because I was looking for a new one on my birthday trip and as soon as I showed her she said very snotty "hmm okay that's from the outlet" I didn't ask for her opinion on my wallet which was a gift by the way, I just wanted to be shown new options that were similar!! If she wasn't so rude and judgy I would've bought something but it's fine coach won't be receiving any of my money after this experience. read more

Adrian was super helpful and made our purchase seamless. He was attentive, knowledgeable and a pleasure to shop with! Keep it up! Will be back. read more

I'll write this review and try hard not to sound like a jerk but I visit this store often and experience the same issue every single time. I get approached at least 5-6 times a visit, sometimes more. I just like to browse and see what's on clearance. I like to pop in and out quickly as I visit on my lunch hour. Instead I'm asked how I am, I say fine. Then I get the third degree: any I looking for myself or someone else? A gift? Did I see the new merchandise in front? Do I have a color in mind? A size! A style? My responce it always: nope just looking, nope just looking, nope just looking....ugh. Im sure the sales people have intense training and forced to give the third degree to everyone who comes in but its overkill to the extreme. I picked up a back pack and two sales people literally ran up to me saying how amazing it was. I put it down and walked out. Coach needs to calm down, or lay off the caffine read more

Came here looking for my husband's new wallet. At the end we left with what we wanted, but man, the employees here are kind of crazy!! From the minute we walked in, they didn't leave us alone or stop talking until we walked out!! Coach employee: "Hi guys, welcome to Coach Men's! Where are you guys from?" Us: "Here." Coach employee: "Here??" Us: "Umm....yeah." Coach employee: "Wow, we don't really get locals shopping here." What I wanted to say: "Oh I'm sorry, am I not welcome here because I'm a local?" A soft spoken Asian girl helped us at first. We told her that we were looking for a slim wallet, nothing too bulky. She suggested and showed us their slim billfold wallets with the ID window. Then another employee has the nerve to butt in and gives us a pitch about how their bigger double billfold wallets are popular, how some people like to buy a money clip and a card holder, blah, blah, blah. Umm first of all, the other girl was helping us first, jerk! So let her help us! Second, we already said that we were interested in slim wallets only. So if you don't know what that means, google it, then STFU! LOL. My husband finally decided on what color he wanted. Then, as he was trying to decide which font/finish to go with for the free engraving, (apparently, they offer free engraving of your initials for most of their products) guess what the jerk tried to do? He tried to sell ME a men's bag. Yup, he wouldn't STFU about "well, it is Coach men's but women can use our bags too. Our messenger bags are the top sellers and they are unisex...." Uhhh, how about NO. Not hating in any way. He obviously saw the Coach women's cross body bag that I had and I was pretty annoyed that he wouldn't back off when it was obvious that I wasn't interested. Finally paid and got outta there! Although we had to come back in 30 minutes after they finished engraving the wallet. When we returned, the jerk was trying to sell stuff to another couple. Hope they survived! Won't be coming back here for a while. I feel sorry for all the employees at this store that has to work with this guy! I like Coach, but really don't appreciate some of their pushy employees. read more

I had never seen a lone Coach Men's store before so I had to stop. This store is located in the middle of the Forum Shops at Caesar's Palace. It was great to see all the amazing accessories and leather products for men only. If you're looking for a nice wallet, key case, belt, pencil case, iPad sleeve, bag, tote or duffle it will be here. The service was exquisite too. The guys who talked to us were very helpful and knowledgeable but not pushy. I never felt pressured and I thought the guys were great. I wish these existed elsewhere but they're pretty rare. read more

Unlike most location...dont use this store if you value time. This store decides when it opens. Some days its 11..some days its 12 sometimes its 1pm. Do yourself a favor and up grade. When Louis Vuitton says they open at 11am..best believe they mean it. They will have employees who value customers time and care about the experience. You'll have all around better customer experience with them than this stage old coach. I was hard core coach fan at one time but more and more I'm finding so many other companies treat me better and they win my business..did I mentioned that this store is EXTREMELY LIMITED? I had better luck out the premium outlet location read more

The staff here are so friendly that you will walk out with a new purse AND a new friend. Libertie was an absolute legend! She took a very complicated double-exchange situation (long story) and made my special request happen by finding my very rare and difficult-to-track-down jacket in the correct size. She had it shipped to my house! Besides all the excellent sales personnel- every person in this store was so pleasant and friendly (I even got hiking location tips from one)! I'm actually going back today. You will definitely want to return!! read more

The experience from beginning to end was marvelous. Charlie promptly approached me as I was gazing at the Grace bag. He not only helped me find what I need to fit my personal lifestyle, but he is very observant and recommended bags that were spot-on to my style and taste. He suggested personalization, but I prefer the classic look and opted out. I appreciated his fun conversation and professionalism. We found out that we share a love for dogs which instantly made me love him even more. I thoroughly enjoyed the experience and I know Charlie made it better than imagined. To top it off, this store has some purses that Sacramento still does not have. It was super fun to compare bags with a ton of variety to choose from. Next time I am in Vegas, I will definitely come back to this one. read more

Not a huge selection as one would assume with it being an over the top city such as Vegas. All the associates offered help or advice regarding items. Just seems to be the same size or smaller than any other coach or coach outlet I have visited. Nothing screams "buy me" or "this is exclusive" here. read more

Katrina? Katarina? I beleive. Was a huge help and made my gf very happy and was able to secure a nice big sale with ease and no pressure. Thank you. She was a delight to help us. read more

I had placed an order through the phone for a small quantity collection backpack that was released and was helped by Cindy. She kept me updated with everything going on with the purchase and was absolutely had a great customer service experience. read more

With recent winnings from a nearby casino, I purchased my first Coach purse and wallet at this store. Set in the beautiful Forum Shops at Caesar's Palace, The Coach Store doesn't disappoint and offers a nice selection. The store, itself, is beautifully designed with bright lighting and an open layout that is easy to navigate. Collections were displayed together, making it easy to compare styles and materials once I discovered the look I liked. The staff was knowledgeable and helpful, but a little presumptuous and slightly aggressive. After commenting about a particular purse I liked, the salesman asked another employee to bring a brand new one up to the register from the back room. I perused the store for an additional 20 minutes and he continued to interrupt my browsing by approaching me frequently with multiple purses hanging from his arms, none of which had qualities I expressed were important to me. Had the salesman given me more space, it'd be a 5-star review. read more

Excellent, friendly customer service. The girls working in this store were helpful, friendly and down to earth. No snobby representatives here, and they don't even make commission. The associate that helped me, Kristina, was so very patient with my fickle decision making. I left with the purse I wanted and a wonderful experience with Coach. read more

This review's for the Coach located at the entrance of the Forum Shops. First off, my husband and I were the only ones in the store and there were at least 6 employees working. Needless to say, you won't have trouble finding assistance. We came in because a bag that I had purchased 6 months prior was breaking. Did you know Coach has a LIFETIME warranty on their bags? Yes, that includes zippers, straps, whatever big or small imperfection has occurred to your bag can be fixed for $20 which is just to cover shipping and handling. The associates at this store actually waived the $20 because my bag was so new and shouldn't have been breaking. On top of that, I just received a phone call from Heather updating me on my bag and told me I'll have it back within 2 weeks. 5 stars for excellent customer service and backing up their product. read more

You know when you go to a store with a "sale" and it's really not a sale? Or when you go to an outlet and it's really not an outlet? It's either stuff that were reduced by 10%-20% to give an illusion of a discount or junk they made specifically for the outlet. Who are they fooling! Anyway, this Coach store is far from what I described above. They actually have products that are decent and on sale. My wife bought a purse that was actually 70% off of retail and it was beautiful. The service was excellent, too. The saleslady was helpful but not pushy. read more

Service is good. People are friendly. This once is a little more organized and bigger than the one at the Charleston Factory Outlet. read more

Coach - Leather Goods Near Me - Las Vegas, Nevada

The purse I brought with me to Vegas was cheap and inexpensive. The sad proof of that is within hours of being there my bag broke. Fortunately we were walking past the Coach store when I noticed that. I went in and found myself a lovely small purse that would suit my needs in a gorgeous purple leather. They didn't have any more of that purse in the actual store, so they called to the other Coach stores in Vegas to see if they had one in stock. They didn't and I asked if I could buy the store's display model. They were cool with that and they even knocked down the price for me even though there was no sign of wear and tear. They took care of me with great customer service from a super friendly staff. I was also pleased with the nice selection of purses out for you to look out when you're shopping. read more

We were impressed with the Coach store at The Forum Shops. Cadence went above and beyond in helping my wife select a handbag, and she answered all questions with a smile. They can monogram tags and customize things there as well. Great experience! read more

I couldn't believe how wonderful this experience was! It's difficult to shop for your mother and sister sometimes, and went into Coach to hopefully find something on sale. The woman that helped us was amazing. She gave us a lot of choices and options, was very relatable, and we were in and out with two amazing gifts! You made a customer out of me! read more

I've been to several coach stores in town and out of town and have to say this is my favorite store. Everyone is super friendly and nice and make you feel welcome. I went in to ask about getting one of my bags cleaned and they were very helpful and took care of it. They had a huge selection and new bags I hadn't seen at other stores. I ended up buying a new bag and I love it. This will be the only store I will shop at now. read more

While at Ceasar Palace, my friend and I decided to stop in at the Coach Store in the Forum Shops. I have been a fan of Coach for awhile (the overall look and its one of the cheaper brand names) so of course I found some purses and other items that peaked my interest. However, I was quite annoyed by the service. Based on the attitude of sales girl helping us, I felt the store was very pretentious and snooty. We were greeted upon entering and the girl made a comment about my bag from Max Brenner and commented on how she really wanted to try their "Frozen Hot Chocolate." I am by no means a snobby arrogant person but I really wanted to say "Honey, that is Serendipity, make sure you know what you are talking about before you speak." But I didn't say anything and continued to peruse. Every time I would look at something, this girl was right there to comment on the item and how adorbs (yes this was the kind of wording she used) it was. Honestly, it was annoying the sh** out of me. She kept mentioning that we could "try anything on." Of course we could, none of the stuff was locked on a display and for $300.00 a purse, I expect to be able to "try them on!" Then before we left, we were looking at the perfumes. The same salesgirl came up, started going on about the perfume and then showed us the divided "pen" of perfume that had one scent on one side and another on the other side. She then made the following comment" Oh my god, I just love this, its so cute! i want to buy one for my best fwiend!" Yes I am not kidding, she even said friend the way I spelled it. At that point, it was all a little too much for me and my friend so we politely said thank you and got the F out of that creepy store. On to the coach outlet we went as I was not about to spend 300.00 on a purse at that moment nor was I about to purchase anything from that weirdo! My advice to all the sales people at Coach, come down to earth and try to relate and talk to people normally. The way this girl was with us was a complete turnoff! read more

We bought a tote at this store last weekend on a trip to Vegas. I'm going to keep this short! The staff were truly AMAZING! We worked initially with Eric and then some other associates the next day (last Saturday June 8). Level of service was superb from the whole team. One of the best shopping experiences I've had in years. Manager and staff deserve congatulations and appreciation from the company. read more

During a recent vacation to Vegas, my husband and I were strolling through the Forum. I saw the Coach store and just wanted to pop in - I had no intention of buying anything. One of the salespeople, Sipan, greeted us. She was friendly and genuine and she had me sold before I even looked at anything. Fantastic customer service and excellent attention to details. I even received a hand written thank you note a week later from Sipan. I am forever a Coach fan and will definitely visit the Coach store at the Forum when I return to Vegas. read more

So I had to write a review for this place. My partner purchased shoes and a wallet while we were on vacation. The service was impeccable! The person who helped my partner was attentive and very kind. Now this is to be expected at a store that has high quality and expensive items. However, what impressed me was that the employee who helped my partner wrote and mailed a handwritten thank you note which was received today. A. Handwritten. Note. That is pretty damn impressive! Thank you Risa! read more

Coach for men? Whoa baby! Now my husband can be as stylish as me! Great location. Great accessories! They offered iPad sleeves, totes, bags, wallets and so much more! The staff were super helpful and friendly! read more

I went to the Coach store located just outside of the Ceasar Casino. What drew me in was a display of blue purses. They were gorgeous. I didn't own a Coach. I do have other $$ purses tho. My husband and I were greeted immediately with a hello and a smile. The girl that was helping us was very friendly and personable. We finally found one I like with a matching wallet :) I know I will be back down the road but cause of the $$ it may be a little bit. read more