My rating is completely based on the behavior of the service manager. He is completely rude and…read morebased on his interaction has no business being in that position. He also cost his company money by his "dealing with customers" attitude. Doesn't matter if the customer is female or male, you don't treat them as if they are ignorant and pull a Macho Man Neanderthal bit on them. If I am ever in a position that I would have to go to Kia again, if will NOT be Auffenberg Kia.I will, however, highly compliment Christina, (I believe is her name) in the front office, for her professionalism and trying to help diffuse the awkward situation. Especially after a cellphone was thrown against the wall.

I live far from any dealership, so started calling around, hoping to find the right minivan at the…read moreright price before driving 3ish hours round trip. Everyone pressured me to come in, apparently not caring about the distance I'd have to travel. Dealerships were very reluctant to give me pricing info, too, assuming I just wanted to play one dealership off the others. All I wanted was the right number on the right car, then I'd be there. Coye called me Friday night and listened to what I was looking for -- a Sedona with leather interior, which is standard on the EX. But I was also price sensitive. So she proposed an excellent price on a Sedona LX that happened to have the leather interior upgrade, finding a way to get me to the magic number. Coye's communication was prompt, and she delivered on the pricing once I arrived the next day. Her estimate on the trade in value of my old car was accurate too. No tricks! Very much appreciated. Plus, the financing wasn't a long, drawn out, high pressure process. I said "no thanks" once, and it was done!

Quick review. This location has changed hands a few times over the years. One thing remains the…read moresame. Local people providing great service. I'm always surprised how they don't overcharge for the work. I used to always be scared of taking my car to dealerships. This location is always helpful and a pleasant experience. I bought my little Nissan in 2014. Still running strong 80,000 miles later. My tires haven't even been replaced!! Can't say enough about this Cape Girardeau location.

We had nothing but a bad experience at this location. The vehicle we purchased was a 2015 Ford…read moreExplorer. This vehicle was nothing short of a lemon. The dealership had my vehicle a total of 6 months within the first year of purchasing it. This last time we picked it up and headed to Nashville the very next day. On our way to Nashville, my car turned off in the middle of rush hour traffic on I-24. It completely lost all power and everything powered off. We got the Managers involved and still they found nothing wrong with it. The managers that we dealt with were very rude, one even proceeded to get in my husbands face and tell him that this was the first time he was hearing about any issues that we were having....my goodness it was a crazy experience. We finally traded the vehicle in this last week and I could not be more happy about it. We definitely did not go back to John Sinclair and never will. I sincerely hope if you are in the market for a New or Used vehicle, that you will go somewhere else. Go somewhere where they actually value your business and genuinely want to take care of you.

After having a horrendous experience at Ward Jeep in Carbondale, IL, a friend recommended going to…read morethis dealership because she had a pleasant experience. She was absolutely right. This place is great! Our salesman was Josh and he was very thorough throughout the entire experience. The finance department was honest and straight-forward. It took about 6 weeks to have a 2016 Jeep Wrangler Hard Rock ordered and Josh kept us updated the entire time. They were all very professional and kind. So happy that we went there!

On February 14, 2025, I brought my vehicle to John Morlan after an alert appeared on the UConnect…read moresystem. George Sanders reviewed the concern and had a technician diagnose the issue. They claimed it was a "code mismatch" because the VIN on the EPS didn't match, quoted $1,411 for repairs, and insisted the problem was due to a prior wreck--saying outright, "there's nothing we can do to help you." When I questioned the diagnosis, Sanders became argumentative and tried to back it up with photos. I asked him to call my third-party insurance company to help verify coverage. During that call, he told them the vehicle had been wrecked, which led both the insurance company and John Morlan to deny any responsibility or support. Still not convinced, I took the vehicle to Autry Morlan in Sikeston on May 1. They quickly and correctly diagnosed the actual issue: a faulty antenna. It was a simple problem fully covered under warranty. The alert is now gone, and the issue is resolved--no thanks to John Morlan's team and certainly not worth the $1,411 misquote. This experience was frustrating and disappointing. I was misdiagnosed, dismissed, and made to feel like the burden was mine. I will not return to John Morlan and strongly caution others--if you value accuracy, professionalism, and integrity, look elsewhere.

I am very upset with the salesman I had at this dealership. I was shopping online for the vehicle I…read morewanted and I found a dealership that had it while in Ethan's office! Ethan Clubbs assured me if I wanted 0% financing, the powerhouse price the other dealership was offering wouldn't qualify for it. He said all dealerships had the same deals. I spoke to the other dealership today. It does qualify! I l could have had the colors I wanted for $3000 less! Plus more features! I also didn't get the lifetime warranty because I put my truck in an LLC. Joe, in finance, assured me their price was the best they could do. The truck already had 2835 miles on it and I received zero discount for that. I will not shop at Coad Chevrolet when I replace my Traverse High Country in a couple years. This is not the first vehicle I have bought from them but it will be the last. 2nd issue!!! They mailed my title to the wrong address. An address that doesn't exist. A complete neglect by whoever works there that is responsible. I spoke to Joe and he said it's out of their hands now. It was the last day to get my plates. I was told they would hold my title until I picked it up. Somehow, someone decided to mail it via UPS to an address that doesn't exist and Coad took zero responsibility for it! They didn't bother helping me track it down. I did that! I made the calls and used my time to find the title. It was sitting in a lost mail bin at UPS! Issue #3!! My 2025 Silverado has infotainment issues. The radio, Sirius XM and phone calls lose sound/connection a lot. I made an appt to get it looked at. The woman on the phone seemed like she was listening to a word I said as I described the problem. I would finish talking and she said, "So what do you need? An oil change?" Then I asked for a loner to go to work. They do not offer loaners any more and they wouldn't take me home or to work because both places are in Scott City! Their service stops at the end of the sale!

We drove from Austin to Cape Girardeau to buy a Prius. Kevin was helpful and responsive every step…read moreof the say! I love the car!

Well Auffebberg Hyundai of Cape Girardeau Mo, you got me again. Brought my car in for an oil leak…read moreand you told me it was a leaking oil drain plug. Couldn't find any other leakes. Charged me $169.00 to "fix it". Less test 400 miles later it's leaking worse than it was when I brought it in. The Down a quart of oil in 400 miles! This time you said it was a cracked oil pan. Another $400.00. Assured me you had it this time. You just missed the crack the first time. So now I'm out $572.00 missed two 1/2 days at work and the pay to go with it. Got home at 4:30pm. Just got in the car to run up to Walmart at 8:30pm and guess what I see? More leaking oil! My, my I'm so surprised. Can you guys fix anything? Worst dealer ever. Don't buy from them And definitely don't go there for service unless you want to get ripped off. They are crooks and pray on people..

Amazing help from the whole team. Darrin and Autumn were amazing and got me back out on the road…read morewhen my tire and wheel were damaged while I was on a roadtrip and far from home. They truly went above and beyond and helped me out way more than they needed to! 10/10 would recommend

I bought a new GMC truck actually back in STL and just recently moved to the area, I was due for an…read moreoil change and had asked if I could go closest to my house since now that dealership is well over 2 hours where I had bought my truck. I was told yes... in searching for the closest dealership, I came across Frank Leta and I was worried to even go there since they had a 1.5 star rating, however I took the chance and so glad I did... EVERYONE was so helpful and nice and anyone who made eye contact with me was saying "good morning, how are you" My service consultant, Victoria was WONDERFUL!!! I feel like everyone went above and bend to ensure while waiting I was comfortable and asked if I need anything to drink or a snack. Place was clean, organized, staff was friendly and nice.... they deserve nothing but 5 STARS!!!!

would give 0 stars if possible. Lack of communication between departments. lack of communication…read morewith customer! a switch was not installed when we picked car up after transmission work. had to call about that. said it would be in first week of june. on june 15 i called about it and left a message. no return call. Called on june 17... waiting for answer.

I was just here yesterday. My wife and I bought our sixth (6th!) vehicle from Morlan. There is…read morealways a huge selection and they move them pretty quickly so there is always fresh inventory. If you are in the market I would recommend calling or going by. Ask for Don Garner, he will find the right car for you at the right price! I bought my truck here a year ago and got a killer deal on it too! A Ram 1500 Big Horn with low miles! The other staff are pretty friendly as well and there is Christian music playing on the radio. Go by, look for a car, let Don work his magic, sign a few papers and drive off the lot with piece of mind intact.