Quick review. This location has changed hands a few times over the years. One thing remains the…read moresame. Local people providing great service. I'm always surprised how they don't overcharge for the work. I used to always be scared of taking my car to dealerships. This location is always helpful and a pleasant experience. I bought my little Nissan in 2014. Still running strong 80,000 miles later. My tires haven't even been replaced!! Can't say enough about this Cape Girardeau location.

We had nothing but a bad experience at this location. The vehicle we purchased was a 2015 Ford…read moreExplorer. This vehicle was nothing short of a lemon. The dealership had my vehicle a total of 6 months within the first year of purchasing it. This last time we picked it up and headed to Nashville the very next day. On our way to Nashville, my car turned off in the middle of rush hour traffic on I-24. It completely lost all power and everything powered off. We got the Managers involved and still they found nothing wrong with it. The managers that we dealt with were very rude, one even proceeded to get in my husbands face and tell him that this was the first time he was hearing about any issues that we were having....my goodness it was a crazy experience. We finally traded the vehicle in this last week and I could not be more happy about it. We definitely did not go back to John Sinclair and never will. I sincerely hope if you are in the market for a New or Used vehicle, that you will go somewhere else. Go somewhere where they actually value your business and genuinely want to take care of you.

On February 14, 2025, I brought my vehicle to John Morlan after an alert appeared on the UConnect…read moresystem. George Sanders reviewed the concern and had a technician diagnose the issue. They claimed it was a "code mismatch" because the VIN on the EPS didn't match, quoted $1,411 for repairs, and insisted the problem was due to a prior wreck--saying outright, "there's nothing we can do to help you." When I questioned the diagnosis, Sanders became argumentative and tried to back it up with photos. I asked him to call my third-party insurance company to help verify coverage. During that call, he told them the vehicle had been wrecked, which led both the insurance company and John Morlan to deny any responsibility or support. Still not convinced, I took the vehicle to Autry Morlan in Sikeston on May 1. They quickly and correctly diagnosed the actual issue: a faulty antenna. It was a simple problem fully covered under warranty. The alert is now gone, and the issue is resolved--no thanks to John Morlan's team and certainly not worth the $1,411 misquote. This experience was frustrating and disappointing. I was misdiagnosed, dismissed, and made to feel like the burden was mine. I will not return to John Morlan and strongly caution others--if you value accuracy, professionalism, and integrity, look elsewhere.

Very dissatisfied with service department. I'd wish i could…read moreleave a review like i would like Charging people for there mistack.

I am very upset with the salesman I had at this dealership. I was shopping online for the vehicle I…read morewanted and I found a dealership that had it while in Ethan's office! Ethan Clubbs assured me if I wanted 0% financing, the powerhouse price the other dealership was offering wouldn't qualify for it. He said all dealerships had the same deals. I spoke to the other dealership today. It does qualify! I l could have had the colors I wanted for $3000 less! Plus more features! I also didn't get the lifetime warranty because I put my truck in an LLC. Joe, in finance, assured me their price was the best they could do. The truck already had 2835 miles on it and I received zero discount for that. I will not shop at Coad Chevrolet when I replace my Traverse High Country in a couple years. This is not the first vehicle I have bought from them but it will be the last. 2nd issue!!! They mailed my title to the wrong address. An address that doesn't exist. A complete neglect by whoever works there that is responsible. I spoke to Joe and he said it's out of their hands now. It was the last day to get my plates. I was told they would hold my title until I picked it up. Somehow, someone decided to mail it via UPS to an address that doesn't exist and Coad took zero responsibility for it! They didn't bother helping me track it down. I did that! I made the calls and used my time to find the title. It was sitting in a lost mail bin at UPS! Issue #3!! My 2025 Silverado has infotainment issues. The radio, Sirius XM and phone calls lose sound/connection a lot. I made an appt to get it looked at. The woman on the phone seemed like she was listening to a word I said as I described the problem. I would finish talking and she said, "So what do you need? An oil change?" Then I asked for a loner to go to work. They do not offer loaners any more and they wouldn't take me home or to work because both places are in Scott City! Their service stops at the end of the sale!

We drove from Austin to Cape Girardeau to buy a Prius. Kevin was helpful and responsive every step…read moreof the say! I love the car!

Well Auffebberg Hyundai of Cape Girardeau Mo, you got me again. Brought my car in for an oil leak…read moreand you told me it was a leaking oil drain plug. Couldn't find any other leakes. Charged me $169.00 to "fix it". Less test 400 miles later it's leaking worse than it was when I brought it in. The Down a quart of oil in 400 miles! This time you said it was a cracked oil pan. Another $400.00. Assured me you had it this time. You just missed the crack the first time. So now I'm out $572.00 missed two 1/2 days at work and the pay to go with it. Got home at 4:30pm. Just got in the car to run up to Walmart at 8:30pm and guess what I see? More leaking oil! My, my I'm so surprised. Can you guys fix anything? Worst dealer ever. Don't buy from them And definitely don't go there for service unless you want to get ripped off. They are crooks and pray on people..

Amazing help from the whole team. Darrin and Autumn were amazing and got me back out on the road…read morewhen my tire and wheel were damaged while I was on a roadtrip and far from home. They truly went above and beyond and helped me out way more than they needed to! 10/10 would recommend

My wife and I purchased two used vehicles and both are doing us very well. I consider the staff to…read morebe excellent and willing to find solutions. I trust them to do their best. Find a good staff is difficult today, Ill stick with those who find solutions. Thanks

I bought a new GMC truck actually back in STL and just recently moved to the area, I was due for an…read moreoil change and had asked if I could go closest to my house since now that dealership is well over 2 hours where I had bought my truck. I was told yes... in searching for the closest dealership, I came across Frank Leta and I was worried to even go there since they had a 1.5 star rating, however I took the chance and so glad I did... EVERYONE was so helpful and nice and anyone who made eye contact with me was saying "good morning, how are you" My service consultant, Victoria was WONDERFUL!!! I feel like everyone went above and bend to ensure while waiting I was comfortable and asked if I need anything to drink or a snack. Place was clean, organized, staff was friendly and nice.... they deserve nothing but 5 STARS!!!!

I was just here yesterday. My wife and I bought our sixth (6th!) vehicle from Morlan. There is…read morealways a huge selection and they move them pretty quickly so there is always fresh inventory. If you are in the market I would recommend calling or going by. Ask for Don Garner, he will find the right car for you at the right price! I bought my truck here a year ago and got a killer deal on it too! A Ram 1500 Big Horn with low miles! The other staff are pretty friendly as well and there is Christian music playing on the radio. Go by, look for a car, let Don work his magic, sign a few papers and drive off the lot with piece of mind intact.

False advertise. Definitely not a buy here pay here, work with all credit. BS Ran my credit report…read more5 times and 3 of those were 3rd party that didn't have permission to run my credit report. Zach Cape location

For the love of God and all things holy.... STAY AWAY!!!!!…read more Horrible business!!!!!! Still waiting for a title from Mar. They suck, I want to trade the POS and can't bc I don't have a title!!!!!!!!!!!!!! One star, only because I HAD TO PICK ONE!