Had draining issue with my aerobic system. They came out and pumped the tank. My system is not easy to get to and they quoted a a price to come back and investigate and fix what thought may have been a collapsed pipe. I had other company's a few years ago state the wouldn't work on my system as they couldn't get equipment into my back yard. Sam looked and didn't see any reason he couldn't get a mini-excavator back there. We reach an agreement, and set up an appointment. They arrived on the day we agreed on, even though it had been a bit rainy the day before. Found that the issue was a clogged distribution box, and tree roots in two of the runs. The fixed it, back filled it and were done in a few hours. They even adjusted the price down a bit since they didn't have to repair a collapse. They were knowledgeable and friendly. I was impressed and very happy by their service, approach and concern for my house and property.
Flash forward about a week or two. I get a hand written thank you card from them. I am old, and I remember what really good customer service and relationship building looks like. You don't see it in many company's anymore. All of the people at Coal Creek Septic understand customer service and relationship building. Use them, you will be impressed and your problems will be taken care of. read more