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    Coast Auto Insurance Services

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

    Services - Coast Auto Insurance Services

    Car and truck insurance

    Homeowner or property

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    10 years ago

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    Allstate Insurance: Christopher Thom

    Allstate Insurance: Christopher Thom

    (6 reviews)

    Chris Tom is a great agent, but unfortunately you always don't work directly with the agents and…read morethe front desk people instead. We have been helping my neighbor who had his van stolen and the process has been ridiculous! Our 80 year old neighbor has dementia and especially around the holidays as he is lonely with no family we were trying to help him find his can or get a new one. He is difficult to work with because of his disease but have some extra patience! So my husband and I were trying to help our neighbor. We got ahold of the office and they called to go in and fill out a form. Okay! We say---it's stormy stormy weather so my husband drives our neighbor down---and uh oh!! The woman didn't tell us we needed to bring the form ourselves. So they sent us home-we went and rummaged through this old mans house, found the form, and went in and filled it out with the agent again. They said everything was good and we went home, excited our neighbor would have his vehicle back soon. I got a phone call Tuesday before Christmas telling me they didn't fill out the form all the way and wanted to send the form to my house instead of the neighbors. I called the day after Christmas and talked to a new guy instead of the normal gal we were working with. This guy, Juan was not helpful. He reminded me it was frustrating to work with our neighbor and was complaining about having to serve him--I reminded Juan to give him a break Bc he has dementia and that's why he calls confused. I also asked him why we needed to go visit the office a third time for the same form. He just said it wasn't filled out properly. Funny enough--if it wasn't filled out properly, why was it sent the first time? I asked that exact question to Juan who then with attitude told me to call claims myself if I wanted to know the answer. I asked him if that was his job to do--and he said yes it was, but he was going to give me the option instead to call. So I asked him if he could call and let me know what they said. Again he said I could call if I wanted to know the answer. I asked him why I would call when it was his job--and he said "well sometimes they don't work on Fridays." What a joke! Thankfully claims called and we don't have to deal with this office for awhile. Although Chris was so very helpful--you have to deal with customer service people who don't want to go above and beyond to help you! Yay on Chris Nay on Juan! 48/100

    I have requested a call back from Christopher 7-8 times over 2 months, and I'm still waiting! I…read morehave been in the office 5+ times and he is not there. We've had this policy for about 40 years and I'm not happy at the moment.

    Jason Bristol - State Farm Insurance Agent - State Farm Logo

    Jason Bristol - State Farm Insurance Agent

    (11 reviews)

    Jason and his staff specially (Tanairy) are absolutely the best people I've met , for my insurance…read moreneeds . They provide my family and I the best customer service and professionalism at all times. There always there when we need them . And help us with all of our insurance needs. Auto, Life, etc. Always happy with their rates and help. Tanairy will do anything to keep my husband and I happy for any insurance issues . She knows how my hubby can be grumpy ( lol) and she always helps me with everything . Any questions we have she's always there . Very professional and friendly ! I thank god for running in to this office and meeting Jason and Tanairy. They changed my life and as well as my family needs . For more than 10 yrs . Never will change insurance and still remain being loyal customers . And always recommend also . Thank you for always being there for my family and I !! Erica & Jazziel Samano

    I was navigating my way through a new home purchase and Escrow and needed multiple quotes for…read morehomeowners insurance for both a single-family home and a condo. Jason, Letty and his team were amazing, responsive, and able to quickly turn around my quotes to meet my tight deadlines. Thanks to Jason's customer service, I was also able to work with the agency to reverse what would have been an increase in my car insurance due to an accident which was actually unavoidable. Rarely does an agency take the time to reassess an issue and amend a decision? State Farm stepped up to the plate!

    Coast Auto Insurance Services - autoinsurance - Updated August 2026

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