We had a very small job and they worked to fit us in with several big jobs going concurrently…read more Linda, Anson and Joe were incredible. Professional, personable and extremely conscientious. We couldn't be happier.

Some websites on the web indicate that this business is closed, they are NOT closed. If you call…read moretheir phone number listed on the web or on the door of their business they respond quickly and meet you at the store. We are needing to replace linoleum flooring for an apartment above our garage. They did a good job of locating linoleum that would be a good match for what we currently have in the kitchen. They do installation of all types of flooring. We have used them many times and are very happy with their work. They are very professional and pleasant to work with.

Alan made our experience at the Floor Store informative and easy. He showed us alternatives to what…read morewe thought we wanted and provided us with a great solution. The pricing was competitive. We picked up the flooring in two stages and the warehouse staff was helpful, friendly, and efficient.

Gustavo Guzman and his wife Elizabeth installed LVP and baseboards in a two bedroom rental. If they…read morehad a question they communicated it instead of assuming... so appreciated. They did a beautiful job without a spec of debris left behind. Can't wait to have them do a project in my home. Thanks you two!! Alan, you are the best!! Thanks so much for your patience with everything!

What an exceptional job Dwain did cleaning our couch, Benches and family room rug! Fairly…read morepriced. We have his number saved for next time.

Dwain was terrific! Stairway looks like new. He was on time and very thorough! We will have him…read moreback to clean our sofa soon.

Walked off the job. Left my house with dust on the brand new eco-painted non-toxic walls. Had to…read morerepaint most areas of house and spend months vacuuming. Will be filing a claim against this company. They refused to cleanup their mess, instead threatening me for complaining.

I loved working with Robert and his team. Robert went out of his way to help me pick out flooring…read morein my price range. We're selling the house and needed to replace carpets. We put in vinyl flooring in the living room, hallway & bath with carpets in the bedrooms. They knew we were in a hurry so they put flooring down as it came in. I'm not on their city, I'm 30 minutes away. They must have been to the house over a dozen times. As soon as a new piece of the project came in, they were there. Robert was easy to reach and great to communicate with. His team very friendly and it all looks amazing. They also came in under budget.

We have been using Mr.Klean in our vacation rental in Mendocino for more than 15 yrs. First Aaron…read morewas the principal carpet technician. Due to illness his wife Debbie took over the cleaning service a few years ago. The process is the same, minimal water saturation and excellent cleaning results. We have always had wonderful results with Mr. Klean and our home receives excellent reviews for comfort and cleanliness.

Very careful and great job. She did not bump into my woodwork. She came on time and worked hard.read more

They did end up coming out to fix the problems they created so there is that, but even the fixing…read morewasn't smooth sailing. Will not use them again.

I am the trustee of my parents' estate and am writing this on behalf of my elderly, veteran parents…read morewho were taken advantage of by Carpet One. The poor quality products, shoddy installation, and predatory customer "disservice" dragged out for nearly a year after the initial insurance claim. If you value your time, money, and sanity, do not use CarpetOne. They tried to pass off an inferior carpet as comparable to the carpet being replaced. The laminate flooring was installed with obvious repeated patterns immediately adjacent to one another. The thinner laminate flooring was installed such that there was a gap between the baseboards and the floor. In dealing with Ben, my mother remarked on multiple occasions that she felt bullied by him, and there were several over-billing discrepancies that the insurance company had to get involved with to resolve. Finally, the installer who put in the laminate floor asked to borrow my father's tools, and after he was done, the tools went missing. I do not have any firm evidence of theft, so I'm not saying they were stolen, but the timing is suspect. Of the several companies engaged to repair the property after the damage, only CarpetOne stands out as a bad experience.

They answer the phone HELLO, and when you ask is this the flooring specialist, they say UH....read more

needed repair in bedroom and stairway Mr Perre came on a Saturday and replaced carpet from…read morestairway and bedroom from living room that was to be replaced with laminate. He did a outstanding job. I would use his flooring services any time its needed.

Gave an estimate, recommendation to lower the invoice…read more Still looking at start date. Arrived on time, discuss several options and would recommend this service.

Our job required patching our original hardwood floors from 1984. We also wanted to refinish the…read morefloors with a lighter natural finish. Brad worked with us to pick the finish and did an amazing job. The floor is beautiful and the patched areas match so perfectly there's no way to tell it's been patched. Brad suggested we extend the refinishing to the kitchen area but we were planning to replace the hardwood there with tile. We should have listened to Brad. We loved how the floors turned out so much that we called him back to do the kitchen. In addition to the high quality workmanship, Brad is professional, very responsive, flexible and a really friendly guy. I highly recommend Rich Hardwood Floors.