An update is in order. Since my review and letter to their Board of Directors, the service and my…read moreopinion has done a 180. The branch manager and staff have been very helpful, help with my myriad of questions and are responsive and polite. It's been very appreciated because dealing with banking problems should be the last thing to worry about after the death of loved ones.

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

Avoid this branch like the plague…read more I withdrew a large amount of cash for a vehicle purchase and the teller, Kimberly, shorted me $300. I have no way of knowing if it was purposeful or accidental, but I do know that it's upsetting that my bank can't get something right that should be elemental. She counted the money in front of me using a counting machine with a digital display. She ran it through twice, saying: "The machine may make a mistake once, but it'll never make the mistake twice!" If only. The digital display showed the right amount, both times, and she sealed the money in two envelopes. When I got home, I counted it. I counted it again. And again. I got two other people to count it, too. Each time the same result: I was short $300. I've never had anything like this happen. The shadiness, or, at best, incompetence, is extraordinary. And costly. To me. I filed a complaint with the main WF customer service team and if it's not rectified this bank is going to lose yet another customer.

i called customer service because i couldn't access my card ( the only money i have) because of…read more"maintenance " that i was not notified of( which also lasted from 9pm -6pm the next day ) waited for 20 min got hung up on called again got tossed to someone who wasent even the right department, -10/10 fucking ridiculous. they couldn't even turn my card on from their end. DONT BANK HERE

I just waited over an hour & half for the ATM to Work. Even though I heard employees gossiping…read moreabout nothing bank related . Heard them put cash in machine & still Out of Service. So Rediculous. Can't wait to Switch Banks. I also just recently went to Waikiki. I informed the bank before my trip. They blocked my card. I was trying to get Uber at Honolulu airport. Luckily I had my credit card with me so I used that. Then when I called the bank. This rude lady threatened to Close my Account. wtf

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 25,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

We actually have accounts in several banks in Redding. The best experience I have had from all of…read morethem is 5 Star Bank. It's a small bank so there is never a line. Everyone in the bank understands your needs and really goes the extra mile for you. Eric and Val are outstanding, but an extra shout out to Karen and Bernie for going above and beyond what you would expect. We needed to close escrow and we were on a time crunch. These ladies really pulled through for us. Even offered to drive to where I was stuck at mechanic shop to help me avoid faxing private information over the fax. Thank you 5 Star... you really deserve the 5 Star name!! ******* I didn't realize that this review did not post. I wrote the above statement a couple years ago and this bank continues to amaze me with their wonderful service. They truly are a community bank that you can count on!!!

Five Star Bank in Redding, California is by far the best when it comes to customer service combined…read morewith knowledge, experience, and wisdom that far surpasses all the local banks in Redding. They are very lucky to have an exceptional lady named Valerie Fenton working there. Do yourself a favor and transfer your business account and personal accounts to the true leader that lives up to the name Five Star Bank.

Great friendly bank. A little small only 4 tellers and no drive through. The staff is friendly…read moreand knowledgeable. They offered their services without sounding like a used car sales pitch. Simon had my mother laughing and having a great time opening a new account. Definitely recommend this bank over Tri - counties bank!

Just recently moved to Anderson and am so glad this branch is here. The people are very nice and…read morefriendly and have helped me with all my needs and problems.

I do not recommend this bank. The bank discriminates against clients based on their nationality. It…read moreexhibits an unprofessional and suspicious attitude towards clients. Additionally, there is no response to emails and no support provided

Update March 5, 2024: At last, I have been able to close my…read moreaccounts with Cornerstone, needless to say it is a bit of a chore with automatic deposits, etc. Best of all I have fortunately found a bank with far superior service and competency. Just in case you are interested, Cornerstone is owned by Bancorp a bank holding company, all this propaganda about this being such a friendly community bank is purely hype. Cornerstone is traded on the stock market; they are first and foremost a for profit bank, and they do not differ in any way from any other for profit bank. So if you like all the warm fuizzies in their well decorated offices, be my guest, but I personally do not believe they have the quality and expertise I would look for in a bank. They have proven to be inept on several occasions and today I received an email from Cornerstone because the email said I am a valued customer, but as of a week ago I closed my remaining account with Cornerstone, so the email was an error.

Been banking with TCBK in Mt Shasta for over 7 years. Always friendly and helpful. Will even…read moreoccasionally cover for me if I have had a slight overdraft...

I have been banking at this branch for over 30 years and haven't had nothing but the best service…read morehere the tellers are friendly the manager is very approachable and helpful I will continue to use this ranch for the rest of the time I am in Mount Shasta

This credit union bought my old one and began to charge my account $10/month. I was down more than…read more$100 before I caught them. DO NOT USE.

I switched my accounts from Bank of America to the Credit Union probably 20 or more years ago for…read morepolitical reasons. Little did I know that I would also get the best possible service. Doesn't matter if you have millions or just a small account, you are treated well, the people here know what they are doing, and they will explain and help you out with things that puzzle you. I wouldn't have my money any place else. (well, except invested in flowers or books).

The people who work at Mt. Shasta branch of Mechanics Bank have been stellar and go out of their…read moreway to make me feel welcome and taken care of. I felt the same way about the Weed branch before it closed. A great bank to do business with!

What an amazing community oriented bank! Everyone is always eager to help, has a smile on their…read moreface, and treats each customer with respect! I love banking with Mechanics Bank. Karley and her staff are very knowledgeable with their products and services offered and are willing to help solve any issues that may arise ASAP! For a bank, the environment is very welcoming, comforting, and actually some place you don't mind being at! I appreciate the wonderful customer service that is given both on the phone and in person. Love this bank!