We have been dealing for long many years with Katie Beach Harlan agent from Farmers Insurance…read morecompany. She has been MIA for as long as we can remember. Anytime we needed any help she is not available and her " team" are unprofessional and clueless. After making repeated attempts to receive assistance to a question we had about our car insurance, and getting no response or results, i finally expressed frustration with her staff and reminded that they are unprofessional. Then not onlt they threatened me with losing my home owner insurance they accused me of being " Rude". Never again i will do business with Katie Beach Harlan or Farmers insurance company ever again. It's beyond frustrating not only as insurance holders " customers" we have No rights we are NOT allowed to express frustration either. Obviously we are all held hostage by system of insurance companies pay and be treated unprofessionally and get nothing back.

Got into a car accident where the other driver was at fault. Three months later and State Farm has…read morerefused to pay the auto shop, accumulating 18,000 in charges they want me to pay. Katie and her staff never called me, not one time, by phone to assist or ask how I was doing. I actually had to ask if there is a policy against her office helping customers. It's been such a horrible experience working with State Farm. My car is basically in purgatory. I have no idea how this will ever be settled. The shop warned me when I dropped it off that State Farm is the worst insurance company they work with. This has been incredibly stressful and financially devastating. The kicker is I was rear ended at a light and the other party is 100% at fault but my insurance company refuses to cooperate and now I'm out of luck. Please take your business elsewhere. After 25 years and no claims for my auto or house, I am still in shock I'm being treated this way. Good luck.

Absolutely the best insurance people you'll find. I've been…read moredoing business with them for many years and they are like family! Jeff Ray takes your needs personal and works with you when you have a claim. He's actually on YOUR side and pushes insurance companies to do the best for you. Give them a call, you'll be happy you did!

My family has used Steve for the past few years, especially to help navigate the changes to…read morehealthcare plans and policies when Obamacare came out. We had to cancel our insurance and open new policies and I was like a deer stuck in the headlights. Fortunately a friend referred me to Steve and he broke down all the policies that would work for us, went over the data, and answered questions until it made sense. We have switched plans twice so far (just because we didn't like Kaiser, nothing on Steve's part), and each time Steve was our go to guy, getting the plans started just in time for the new month. I am now happy with a Sharp plan that provides way more than my Kaiser plan and only costs a little more each month. Will use Steve again. =)

We have used Steve to help us figure out our insurance needs for several years. With Obama care…read morethere were so many changes that we didn't know what was available to us. Steve helped me understand all of my options and gave me a very easy to read breakdown of all the policies and their costs. Best of all it didn't cost me anything as he is paid directly through the insurer and not by the client. Whenever friends or family need health insurance I always refer them to Steve for personal or business needs.

I was a client of Denise for many years when she was with Liberty Mutual. I have also been an…read moreex-client of Denise for just as many years, to no fault of her own. The cost of insurance just kept increasing. Today, as I work with my current insurance provider, I am reminded of Denise and how special she made me feel to be her client. Denise delivered excellent customer service and went above and beyond to make sure that I was well informed of my insurance options. She always had time for me and made me feel special. It's been some time since I was a client of Denise. She was really cool to work with. You can't go wrong having Denise as your insurance broker.

Loved working with Denise. Its a nice change to deal with someone knowledgeable, honest and prompt…read moreanswering all my questions. She met with me in person (first time an agent has ever done that!) and was so glad she is locally in Carlsbad. She is my new go to for all things Insurance.

Sorry for the delay, Mr. Thompson but I do not get on the computer much, and don't do much online…read morestuff anymore....it took me some time to research this and possibly more time than it is worth, so here we go......my comment was based on the State of CA website that has Marc's license effective date as 06/06/2018. It appears that there were Yelp reviews prior to his license being active, but they have been removed. It is my belief that Marc was a teacher at la costa canyons high school before he got is license, as the Voice of San Diego attests to. As with anything in life, I recommend that buyers do their research and take responsibility for due diligence. That is what I always told my Marines, and live by that today. https://interactive.web.insurance.ca.gov/webuser/LIC_STS_UTL.GET_LIC_DETAILS?P_IL_LIC_NBR=0K88969

I found Marc because I needed some help with Covered CA enrollment, and I'm really glad I did…read more Marc was super nice, very helpful, and patiently walked me through things (actually did much of the work for me). Dealing with the complexities of our healthcare system is definitely challenging, but Marc made it easy for me. I would definitely recommend Marc, and although dealing with insurance isn't my favorite thing to do... I will enjoy working with Marc again. Thanks Marc!

Working with John has been an absolute pleasure. He has done an excellent job selling me insurance,…read morealways ensuring I was well aware of all my options as well as what I was signing up for, and saved me a considerable amount of money on my monthly payments! On top of that, he provided an exemplary customer service to go along with all that. I would definitely recommend John to anyone looking to get a great deal on vehicle and/or rental insurance, and I have already done so to colleagues who have been equally impressed when working with him.

John is a wonderful person, extremely helpful and professional. We just switched all our policies…read moreover so that we could work with him, after discovering that our former agent did not have us covered properly. We now have better coverage and are saving money! I have already referred clients to John and will continue to do so. I highly recommend John for all your insurance needs.

Sold me a policy that didn't actually cover my business and then sent me an email 3 days later…read moresuggesting I cancel the policy. Doesn't seem very knowledgeable in general.

Nick and his team are so amazing to work with. Nick's response time is very quick, which has been…read morehelpful when we've been dealing with the turbulent insurance market in California. He is very knowledgeable about the insurance industry and has put our mind at ease when having to make decisions. I highly recommend working with Nick!!

I very rarely write negative reviews - I much prefer to sing the praises of individuals and/or…read morecompanies that have provided good service. And it should be noted that this review probably has more to do with State Farm itself than it does the Kollar agency. Having said that, however, I'm very happy that I have now cancelled my insurance and found another very reliable insurance company, with a very considerable savings on my annual insurance cost in the process. Background: A year ago I wrote a very positive review about my experience with State Farm. I had been in an accident where I was not at fault and I received payment for my car, less the $1,000 deductible, very quickly. I was very impressed with both State Farm and the Kollar agency. However, I had to wait over a year and a half to be refunded my deductible. And not once during that time did the agent's office reach out to me - I had to consistently follow up. The accident was in April of 2023; I received the refund of my deductible in September of 2024. That's the first complaint. Next, I have auto payments set up with State Farm through my credit card company, which has always worked smoothly. However, in August of this year, there had been some problems with fraudulent activity on that credit card, and when the payment request for State Farm was received, it was declined. This was on August 21st. On August 23rd, TWO DAYS after the payment was declined, I received a CANCELLATION NOTICE of my insurance from State Farm. As soon as I learned what had happened, I contacted the Agent's office to provide my payment on that same day - the 23rd. Going forward, I continued to use auto payments, but my insurance premium in November increased dramatically and I decided I would finally seek other coverage. I found a company that came very highly recommended and sent a notice to State Farm to cancel my insurance with them. Unfortunately, the auto payment to State Farm for the following month was already in process and I was unable to cancel it. I requested a refund of the amount - which I am still awaiting.....10 days later. Amazing that State Farm can move incredibly quickly when THEY want to cancel something....2 days....but are far slower when refunding monies. Customer Service is not their strong suit.

Hugh and his staff are always so friendly, efficient and helpful. We just traded in our old car for…read morea new one and Kayla was very helpful and emailed our temp insurance cards to us within minutes. Thanks Kayla!