Integrity, honesty, insight... hard to believe there are still insurance agents who hold firm to…read morethese values! I called Vlad's office because I was unsure about how my current insurance agent's office was handling our affairs. Vlad graciously took the time to thoroughly talk through my concerns and our family's situation, gave valuable insight into the insurance landscape, and encouraged me to share my concerns directly with my current agent so they can use the challenges we faced as training opportunities for their team. He cared for my concerns and invested time in understanding the situation as if I was his own client, while also caring for my own agent and the individuals on their team.... What a blessing to receive genuine help and insight, and to witness such integrity!

Teresa is so personable and helpful. The price offered to me for car insurance was less than half…read moreof what a State Farm offered me that was based in Carlsbad.

Always provides the best service. Fast responding and very caring. Recommend 100 %.read more

I recently moved all of my insurance business over to Lisa Trapp's office and am very happy I did…read moreso. Her team answers your questions quickly and clearly and if there are any issues, they get resolved. Insurance coverage can sometimes be confusing so it's good to know you can call and get the answers you need. My personal business with her agency has all been handled remotely but they've got a physical location in Encinitas near a bunch of other solid businesses (Peet's, Los Tacos, the Habit, Luna Grill, and nearby Trader Joe's) so pick up a new insurance policy and come hungry.

Jake and his team at State Farm are so amazing to work with. Jake's response time is very quick,…read morewhich has been helpful when we've been dealing with the turbulent insurance market in California. He is very knowledgeable about the insurance industry and has put our mind at ease when having to make decisions. I highly recommend working with Jake!!

Jake's office has been an asset to me since the day he took over. I appreciate his ability to…read morepatiently answer my questions. I'm not the easiest person to deal with and he has handled everything professionally. I intend to keep my policies with him indefinitely and will continue to recommend friends.

I needed to add a policy to my state farm account and worked with David Murphy. Davis was…read moreexcellent, he matched up my previous coverage for the new policy, then we talked through some pricing adjustments/options and had everything locked in quickly. We also reviewed one other policy and fine tuned that policy as well. I have worked with many different insurance agents over the past 30 years. David may be the best one ever. I also previously worked with other agents in the office and they were great as well. We are very happy customers.

Have had insurance with Katie Harlan for over 5 years ( home, auto, umbrella, all 3), with numerous…read morepolicy changes and questions and Katie and her office are always on top of things, always available, and VERY responsive. Could not recommend this insurance firm more!!!

I went into the office today looking to purchase insurance for my two cars. A customer service…read morerepresentative named Rosemary helped me to save almost $150 a month without reducing my coverage. She was professional and very friendly. I would recommend purchasing insurance here.

Kathy and her team are great. Teresa Reyes is the one who provided my quote and worked with me…read morethrough the process of getting insurance on a condo in the area. They are friendly, consummate, professionals and I highly recommend contacting them for your insurance needs.

Avoid !!! I had been with Diana Tracy for 13 months without any incidents or accidents, then I got…read moremy invoice and it was approximately twice the amount of the previous invoice, when I called I asked Diane if there was a problem with my payment from the previous month because I thought perhaps I was being billed for two months, she put me on hold for a couple of minutes came back and said my payment from the previous month did not go through. I believed her and paid the invoice only to later find out she was lying because I then checked with my bank and found out the payment did go through and the next month my invoice proved she indeed was lying, car insurance is way to important to deal with untrustworthy people !!! I''M SO GLAD I HAD NO ACCIDENTS OR CLAIMS WITH THIS PERSON !!!!!!!!!!

Diana has been providing various type of insurance for my clients and I for decades. So grateful…read morefor their professionalism and dedication. Linda

I had the best help with Asher from State Farm he was nice polite and very helpful I would…read morerecommend having him help you with questions Michelle Druhot

Excellent customer service from Asher! Very helpful, knowledgeable and professional! I highly…read morerecommend him for anyone needing auto/truck insurance as he made the process very quick and well priced!

This place sucks, everyone is old and slow and the main guy John is awful, very inconsiderate…read more Seems like a sh@t show in the office from the second I walked in, go somewhere else

Great and fast service! Also everyone in the office is very professional and makes sure their…read moreclients are happy!

I emailed Callie to ask about filing a claim for my car. After a week with no reply I went online…read moreto file the claim. I called their office the day repairs were completed because State Farm sent me a notification my insurance was going up $1100 a year and I may lose my good driver discount. The call went to voicemail and no one ever called back, so I called State Farm directly. They put me on a 3 way call with the agent. The call was answered by someone saying they were 'Cal' but I learned in a few minutes this was Kelly, not Cal, because she wanted me to believe I was speaking to the agent. She said she'd have Callie call me back. Four days later, no call. I sent another email 5 days ago, no response. I called again this morning, Callie's on another line...will call me back....I'm filing a complaint today with the CA Dept of Insurance, while waiting for that return call.

The worst most incompetent and neglectful agent there is. I have spent the last 5 months of my life…read moretrying to get life insurance that should be done in under 30 days. She didn't do one single thing for the first 2 months. Every time I contacted her she said she was going to start it but never did. 2.5 months ago she told me I could bind while we were in underwriting. But when I tried to do so she did not return my emails for the next 2.5 months. Then over 2 weeks ago she finally said we were done & ready to pay. Now I've been chasing her for over 2 weeks to try to pay. She refuses to send me a copy of the policy, credit card authorization form or call so I can pay. She said the only way that she would take payment is over the phone. But will not answer the phone or call back for over 2 weeks. Even though it's now been 5 months that I've been trying to start this policy. Her office told me every single day this week Monday, Tuesday, Wednesday, Thursday she would call me but she never did. The last time she called me was June 25 and it's Sept 12 now. I signed up in May but was not done until September and now 2+ weeks later I can't even get her on the phone to pay. Stay far far far far away from this absolute Nightmare and waste of time. Imagine how she would treat you if we were filing a claim, if this is how she treats clients when they're trying to sign up & pay.

At worst, con men and fraudster and at best...simply incompetent. The office mgr., Ms. Brandt,…read moretried but she was held back by her bosses. They expose my personal data including VINS, credit cards, addresses, and all he personal data one can see when they are going to get a policy. Literally, I had to file a police report and it wasn't the first time with State Farm. They must of thought that at my age I would forget what card I charged the transaction to and so they attempted to keep the money. Also Mr. Ralph Pes***** of Ehrenburg, AZ was completely exposed to their mistake. I soon clicked on to my own account only to discover the same information belonging to him now was there for my taking. I phoned him and warned him of a possible attempted theft. I was nearly two weeks out from the inception of the policy and still have seen any attempt to return the money. What is bad about these creeps is that the agency owner or the the man who issued the policy had the courage to call me. They are spineless and with little character.

I had the opportunity to have the experience to work with Miss Lasea today. She was very…read moreknowledgeable and patient. I had to praise her twice during our conversation that on how well she was and patient. Thank you Miss Lasea for helping me.