Big shout out to Comor for awesome advice and service!! Duncan sorted me a set of 'we are one'…read morecarbon wheels (which are absolutely brilliant) and then when I ripped a tyre side wall (going too fast down Pangor) he had me back on the road with a new tubeless set up within about 10 minutes on a lunch time drop in. Thanks Comor, keep up the good work and I'll see you soon for ski gear!! Cheers, Ian Sutcliffe.

From the owner: BC's favourite Ski, Snowboards, and Bike Shops.read more

In an age where customer service is a marketing phrase that is so often devoid of any reality, I…read morewas truly impressed with service I received from Northshore Ski and Board. Dillon went far beyond what I expected in his determination to make my ski boot comfortable. The store is set up with knowledgeable and helpful staff and a great inventory of equipment. If you're in the market for ski or board equipment, do yourself a favour and visit this place.

I was there today. I try to order a ski package (ski+bindings) through them as a CSIA member…read more(Canadian Ski Instructors' Alliance). As soon as the guy with a extreme UK accept heard CSIA discount ordering, his behaviour changed, I did see it in his face. He said I don't know, I should ask, etc ..... He asked from two other guys and come to the idea that takes my name phone number and ..... to contact me later. To this point everything seems normal, when I ask him that who's gonna call me, and he showed me a guy, I thanked him and then he start yelling at me that; "DON'T INTERRUPT HIM" very rude and unusual customer crevice behaviour. I talked to shop supervisor as well, something happened as bad as the first guy behaviour. It seems that all the sale persons are on sale percentage, not on a salary, so why they should waste their times??!!! However I'm not gonna back there. They are too rude!!!!

Quite a spacious store with many branded items. Look around and maybe there are some decent deals…read more The security measures on some higher end brands are hilarious to me - hangers that are basically locked. It's sad that shoplifting has forced stores to take such steps.

Sporting Life feels like a guzzied up Atmosphere / Sport Chek . There I said it . Nonetheless…read moreyou'll be impressed by the tall ceilings and the sense of airiness and openess they provide . Patagucci is there front and center if you're into them . SL does have a decent selection of tennis rackets - for a non-specialty store that is . I dig they still carry the Head Instinct line , which by all accounts is way past its prime but imho remains an excellent choice for the price-conscious . Running shoe choices are less than stellar but still respectable . Wasn't offered any assistance while browsing my fave Sauconys . No biggie : )

Don't like leaving negative reviews, but after reading some of the reviews on Google and personally…read moreexperiencing something similar, there appears to be a common theme: "Found the mechanic to be very condescending during the initial assessment" - this was a review from another customer on Google, and "Poor communication, lies, rudeness" from another customer. Very surprised they have positive reviews about customer service, maybe the staff were in a good mood that day. We had initially called in to ask if we needed to book a time for a minor repair and the person we spoke to off the phone was friendly. When we took the bike in for repair, the guy at the front desk was extremely rude and unwelcoming. He made us feel more like a burden bringing a bike in. While we understand it might be hard to find employees, there's just no need for that type of attitude, it's not as if this were a free service that was being offered and it shouldn't be an inconvenience to the staff members, who was playing on his phone the whole time while we waited. Once the bike got inspected, there was of course additional issues identified with the bike (similar to how you would expect mechanics to find additional issues with cars, if you've had a sketchy mechanic). While this might speak to their knowledge of bikes, it felt more like an upsell than genuine care for the client. It was almost as if we had inconvenienced them so much, that they felt the need to charge extra to make their time worth it. Would definitely would not recommend this place, there are plenty of other bike shops.

Excellent service! although I had a faulty part which was a barrier to riding, On Top staff ordered…read morea replacement part and provided excellent service all together. Highly recommend them!

I had a frustrating experience with The Boardroom but thankfully after chatting with support they…read moredecided to make it right. They have a great selection of snowboards and the delivery went smoothly. It's also great that you can check out using Sezzle. The only note is that the support phone goes unanswered.

SUPPORT YOUR LOCAL BOARDSHOP!…read more The boardroom is a corner post in the lower mainland boardsport retail game. They got you covered on snowboards skateboards, and surfboards from budget friendly to pinnacle of performance. Also have premium soft goods, outerwear, technical wear and accessories from brands that prioritize the quality and culture of boarding. Go in to the brick and mortar store. Chat up the dude behind the counter who's gripping up a fresh deck. Read a snowboard magazine! Get fired up and buy a snowboard on sale in April. Support your local boardroom shop

We are so excited this family-owned shop has opened in our community! We serviced our skis here…read morelast winter and we outfitted our entire family. This summer, we had our bikes serviced here and found some cool brands like Cotopaxi and Picture. The staff were helpful and knowledgeable and helped us make informed decisions. We will definitely be back!

In my experience, the salesperson at the ski shop named "JAMIE" was unprofessional, lacking…read moreknowledge about the products and displaying a dismissive attitude towards customer inquiries. This negatively impacted my overall shopping experience.

Depending on where you live, it's definitely quite a long drive to the Arc'teryx Factory store…read more I've been here twice total and each time I'm amazed at how long the queue can be, even on a weekday. People must love the brand enough to make the trek out to North Van. Per the staff, it's better to not arrive during opening hour as there is usually a queue. There is ample parking spots outside the store; however, depending on the time you arrive, you may need to wait for a spot. There is quite a good selection at the Factory store; however, as I'm not well versed in the brand, I can't comment on how good the selection is. I bought two parkas here at 30%+ discount. A tip if you're planning to come... Call in advance for a particular model and size you're looking for.

1 h -+ wait to get in. Small store. Line looks short but it's quite a long wait. It is a small…read morediscount ($50) or none. One hat was 50% off. Nice staff outlet with 2nd hand/ factory errors

Nice guy Jeff helped me and the wife out. Weed had less than great experiences at couple other…read morestores and he took the time to go above and beyond. Great value, great service.

Staff was real helpful. The tracks they recommended were top notch and I had a wicked time, bike…read morewas sweet as!

Usually I love MEC, they have an awesome selection of outdoor gear and have a superb return policy…read morewith adequate prices. I went in to purchase a back pack for myself today and the cashier had made a strange comment about my nationality- asking how I felt about Trump trying to take over Greenland. Not only was this comment out of pocket and inappropriate, it could've also ended poorly for the cashier who had asked it, if it had been asked to a different person. I wish she would've just scanned the tag and let me pay for my back pack instead of making me feel awkward about asking me about my political beliefs. This is the second strange interaction I've had with this cashier, hopefully 3rd times the charm.

What can I say about MEC?…read more They sell stuff people are excited about. What is not to like about getting gears/equipment for your next adventure. But....... This particular MEC is very shed like. A big box but not a big box because it's not Walmart? Why kid yourself, it is still dehumanizing how you know you are a chicken in a chicken coop. Walking in narrow robotic aisles. Meh to the crappy interior and ugly exterior. Ok. But what about the goods? Was looking for a few items where the online status shows availability but not on display and no salesperson around to ask or their automatic response is "whatever you see is what we've got". A statement that is more of laziness than true. ...Then why does your online presence say otherwise. So many items are either not priced or mispriced...it is frustrating. Again no salesperson to be found. Only cheerful ones are those going on a break or leaving for work. Then they will answer "whatever you see is what we've got". Terrible experience.