my experience with Jay and Gabi have been exceptional! Jay has always provided us with…read moreprofessional and friendly service and has exceeded our expectations with regard to customer service. Jay and Gaby are always so pleasant and helpful to deal with I would highly recommend them to any one. Service is excellent!!

We needed a Hottub repair during the cold snap in December. Other companies said they were too…read morebusy. Lions Gate was also busy but they made time for us. A technician was sent, he was efficient and vey personable right before Christmas. The repair was excellent the service was excellent. These are my go to people.

They never got back to me when I was trying to set up a regular pool service contract. I had to…read moremake several phone calls, I sent them what they asked for and never heard back. When I spoke to them the excuse was always the same - very busy.

We had been a customer of Imperial Paddock Pools for the last 42 years, they actually built the…read morepool, the first 40 years the service and customer care was really good, but the last 2 years it really went down hill, so we had no choice to fire them last Friday for incompetence and poor customer service, as no one came to service our pool for the whole month, well they did show up briefly one time, even after the heavy wind storm we had at the beginning of November. I talked to customer service at least 6 times, and each time they gave me an excuse why the pool technician didn't show up, one time they said that he had to take his girlfriend to the hospital. I would not use them again

Purchased a beachcomber hot tub 2.5 years ago, which worked great!!…read more A leaked developed through the light fixture and fried the motherboard. Even though our warranty expired 6 months ago....they came out and fixed it immediately at zero cost and no hassle. Very impressive customer service from Luke.

Sourab spent hours trying to fix our cold plunge, and even drive into Vancouver to get a part. The…read morebill was significantly lower than expected and the service was exceptional. That's twice mow where C Blu has provided exceptional and reliable service.

When you need to winterize your pool or get pool covers for the winter time, this is the place to…read morego to. Personalized service and they can come to you just call Karen or Dave with your question (604) 589-4281 They also have pool water testing and all the pool salts and chemicals to keep the water healthy.

Cheap renovation supplies, but that's the key word - cheap. Some of the prices are unbelievable but…read morethe quality really varies across the products. Tile is tile for instance, but some of the hardware, tools, fasteners, etc. are pure junk Just be picky about what you get, and if you want anything to last, you may want to shop elsewhere. That being said, this is great for landlords where things like doorknobs, locks, and other small things that could break easily can be replaced cheaply, even if damaged by the tenants. I will continue to shop here, but I'll just be judicious on what I decide to buy.

First time here, we were looking for bathroom glass door and we got what we wanted. Overall nice…read moreproduct range and affordable price!

The sales managers were extremely knowledgeable and very helpful throughout my purchase. I have a…read morelot of checks and balances to adhere to, which led to plenty of back‑and‑forth before we could finalize anything. Despite the complexity of the situation, the sales team remained patient, supportive, and consistently helpful. Their professionalism made the entire process much smoother.

Horrible, terrible experience. Bought a Powermatic PM1250…read more($1000 air filter) in September 2021, it was having issues for couple months and stopped working Dec/21, when I reached out to Ultimate Tools. Had to contact them at least 4 times before I finally got a response - a phone number for Powermatic. Contacting Powermatic, I was told Ultimate Tools is the distributor and thus has to deal with it. I received a single possible solution (replacement board), which did not fix the issue. It is now April/22 (about 4-5 months since my initial contact), and I'm still without a working air filter. Powermatic has not returned a single of my 5-6 voicemails, and getting a reply from Ultimate Tools is not much better. I'd understand if I bought a $20 fan, but this is a $1000 air filter. I don't say this lightly - STAY AWAY!!!!!

I came in with my mom and I think his name was Kevin but he was the most welcoming person ever,…read moreeven tho she's picky he was patient and helped her find out the best choice for her she was really happy by the end thanks a lot to him our experience was great!!!!!

Jordans Flooring (Burnaby) installed flooring in our apartment in 2017. The workmanship was poor,…read moreand even after an attempted fix, issues remained. Transition pieces were not properly glued down, baseboard nails were not set flush, and the caulking was poorly done--problems that are still visible today. I lived with these issues for years because fixing them once was not enough and I did not want to deal with the issue again. The manager at the time did offer me a partial refund so I didn't ask for a 2nd fix. In hindsight I should have. Recently, I re-engaged Jordans because I need to redo my flooring. Engaging with the current store manager I was told in person that we would be "taken care of" and "hooked up" because of the 2017 experience. What followed was a 10¢/sqft price reduction (about $55 total). When I raised this marginal discount, the alternative offered was removing recommended services of leveling and voiding warranty. This process wasted significant time and did not rebuild confidence with Jordan's. We chose another contractor.

We had an account with Haney Builders Supplies for 21 years. Items being purchased by myself and…read moremy staff. Recently I visited Haney Builder Supplies and attempted to make a $20.00 purchase and was informed my account was suspended. While in the store I called my office and was advised that payment was mailed. Knowing this I asked to speak to their accounting department and was advised they would not be in the office until next week and they would contact me. I left my business card. Monday I returned to Haney Builders Supplies and again asked to speak to their accounting department and this time was told they were busy and they would contact me, once again I left my business card. 3 days has passed, I returned to Haney Builders Supplies, asked to speak to their accounting department, as this matter needed to be cleared up, and again, I was told by the counter staff that their accountant was busy and they would contact me. Frustrated, I told them I wanted to close my account. Again, 3 days later, I returned to Haney Builders Supplies and asked to speak to their accountant and the staff at the service desk called the accounting department, again, I was told they were busy and would contact me as soon as possible. Next day I received an email from their Credit Manager saying "per your request we have closed your account for Active Auction Mart. Should you ever want to re-open your account please contact me" Extremely Frustrated, Nick Van Dongen Active Auction Mart

I've been going here for two years with no problem till today. Lady at paint counter really didn't…read morewant to have anything to do with me or my question about paint. When I showed a pic of the type of paint I wanted to match her reply was that's now another company's product. I asked if she had anything like it and her response was "nope". I asked if anything was compatible and her response was "dunno". I said you don't know? She said "nope". I said i'll go somewhere where they know and walked out. Terrible customer service.