I've been coming to Coastal Family Practice for a number of years now. I've seen many of the Family Nurse Practitioners here, past and present. Most of the time, I generally come about twice a year. Overall, I've had good experiences here. I've seen Dr. Miller once when he was the only one available that day when I got home from a trip from Florida, as I was fighting a cold and bronchitis. For most other occasions, I had been seeing Kay Wolff, FNP (she has since left the state, so she is no longer here). I've always had a good experience with her, along with the one I am now seeing there, Monica. There are a few procedural things that go on here, which is why I won't go above a three rating here. First, when you do come in for lab testing the week before the visit, you still have to pay your copay just to have blood drawn, which takes maybe one minute. The only other alternative to not paying that is to go directly to a LabCorp testing site instead (at least based on my insurance; all of their blood work testing is done by LabCorp). One other thing that has started recently is that they now have a opening file charge of $5 each time they have to open your file. If you have prescriptions sent to a pharmacy and need to move it to another one instead for whatever reason, make sure you work with the gaining pharmacy to have the prescription transferred instead. If you do it through this office, you'll be charged that opening file fee. It just seems there's more of this going on to get more money from patients and/or their insurance. Overall, the staff are friendly, nice, and professional. They do provide good care here. I've never had any problems getting an appointment here, even when it's been last minute. This is not a bad doctor's office to come to. You'll just want to be informed of all the possible fees that may be incurred on your visit, even if you do have medical insurance. read more

I've been seeing Dr Miller for almost 30 yrs and have never had a problem. He's been treating me very well as a patient. He takes his time to explain my health issues and I never felt rushed. He's had some rude receptionists over time but the medical staff has been top notch. Highly recommend!!! read more

I have been going to Coastal for about a year and half. I have always had a great experience here. No problem getting an immediate appointment for an acute problem. The staff is always friendly, and I have always been treated well. read more

After decades here, I had to leave. A misdiagnosis and failure to acknowledge the end result left me with no choice. I am loyal but I won't risk my health to remain so. read more

extremely rude staff. the receptionist didn't even bother to say hello. i would never recommend this place to anyone. quality of care is extremely poor. all they want is money. read more

I have been a patient here for two or three years now and I have had enough, like many others who have posted here. I am leaving due to the consistently poor experience with the front desk and service. Most recently, I had an Rx prescribed that needed a prior authorization. The doctor sent the Rx over two weeks ago, which was an increased dosage for a medication I have been taking for over a year. The insurance company told the pharmacy a prior authorization was needed, so they sent the request to the doctor's office. I followed up on Monday morning , since the original Rx was now due, and they informed me they were waiting on a prior authorization to be submitted by my doctor. I immediately called the doctor's office, didn't get an answer and left a VM. They did not call back. I called Tuesday morning and Wednesday morning as well, with no answer and no returned call. Today, I took time off of work to physically go to the doctor's office. When I explained the situation, the receptionist didn't bother to even look into it and rudely said, "You know authorizations can take up to a week right?" I said, no I did not know that because you never called me back, not to mention, I am pretty sure it has been well over a week since the pharmacy sent the request. At that point, she looked it up and said the pharmacy never sent the request. I told her that they definitely sent the request and that I have had this issue every time I have needed a prior authorization. Also, since I am out of medication, it would have been nice if they had looked into 4 days ago, when I initially called. They could have called the pharmacy or just returned my call, so I could do it and the issue would have likely been resolved! I will say, I have gotten along well with my FNP, Victoria Martin. She is personable and listens well. My only critique is one that likely would apply to most doctors and FNP's today, which is that when I was diagnosed with high blood pressure and diabetes, there was almost no conversation about the root cause, needed dietary changes, or the long-term impacts these conditions could have on my health. There was also no referral to a nutritionist, which seems like it would have been an automatic recommendation. Prescriptions were written and that was it. read more

Today my wife saw Dr Michelle Porter who is an absolute rockstar she truly respected my wife's time, she listened and was extremely thoughtful and focused on her care. I cannot express how grateful we were from the care we received. To put it simply if you are looking for an amazing doctor that has a great grasp on reality and truly cares she is the one! She truly kicks a$$! read more

Questionable billing practices and there's a fee for everything without explanation. I have been a patient for years and love the nurse practitioners but I am finding another practice. read more

Been a patient here for a while, and it is safe to say I won't be returning to this practice. along with the physicians who never seem to have time for their patients unless it's to collect money, the current front desk girls have got to be two of the most rude and downright piss poor receptionists I have ever dealt with. very condescending, they make you feel as though you are beneath them and their attitudes and customer service is ridiculously horrid. stay away!! read more

I just had my first visit today and after years of trying to get properly diagnosed, I finally found a Dr who will listen to me. Everyone was so friendly and they actually take the time to understand what your experiencing, so they can properly diagnose you. 1,000% recommend. read more

This has got to be the rudest practice ever! Tried to bill me several times before I even left. I told them that they've always submitted to my insurance company first. She said "How about you just pay the maximum today and we will reimburse you the difference?. I flat out refused. This was the last time I ever set foot in that place. I have found a new doctor whom I adore. Good bye, Coastal Family Practice. read more

I love this office along with all the staff members and the NP. Everyone is always friendly when I go in: office ladies always call back when I have any questions. They always take good care of everyone that I feel. I'm so happy I found this office read more

Been going to Dr. Millers for over 15 years, first with Amie Mock, now Laurie. Lately, I've seen a huge decline in customer service from the front office staff and in some instances borderline rude read more

I've been going here for a couple of years now & have had no problems until last week. They had me down for two different days in the same week. I missed a call from them while I was at work & called them back on lunch. They told me they were calling to confirm my Wednesday appointment. When I left work I got a voice mail from the missed call saying I had one on Monday. So to double check I called back & in fact confirmed my appointment for Wednesday. Well, I got sick & on Tuesday I called to reschedule. The girl Lindsey that talked to me on the phone told me that I had missed my appointment & that I owed them $50. Argued with me about it & told me it was my responsibility to know when my appointment was. I had to hang up because I didn't want to flip out. I called back & talked to a manager (very respectful). When I got to my rescheduled appointment I called the front desk to tell them that I was there (protocol for them). Lindsey again answered the phone. Asked if I had any symptoms of covid in the last couple of days. I said I have a cough that's lingering from me being sick last week but other than that, no. She told me that someone was coming to triage me (???) and asked my vehicle color. I said "she's coming to what?" Then proceeded to get an attitude & raise her voice to reiterate what she had just said. I think it's very unprofessional as a receptionist to have an attitude & act rude to patients. Other than that, my doctor is great! I was in & out in 10 minutes. Asked how my medications were doing & sent me on my way. read more

I stumbled across the previous review because I jumped online to look for Coastal's phone number and google sent me here. I've been a patient for 7+ years now and hadn't experienced what this other reviewer was talking about. I called today, left a message and they called me back in about an hour. No problem. I've always felt secure in my care at this office through various sicknesses and broken bones, and have recommended it to my family. That should be endorsement enough, but, savvy yelp user, combine that with the fact that I got upset enough when I saw someone "one star" the office that I came back to write a review to cancel it out! You be the judge. read more

I have been going to Coastal Family Practice for over 15 years. I have consistently received quality care. Moreover, Dr. Miller caught my cancer at stage 1 which saved my life. All of the nurse practitioners have been courteous, knowledgeable, and take their time to listen to concerns. read more

I have been a patient for 20 years, going back to Melissa and Theresa. Most recently Laurie, who has been helpful. Recently a prescription was sent to the pharmacy for pick up on the wrong date. As I was leaving to go out of town, I phoned CP's after hour to ask to correct the date on my prescription so I could pick up before I left town. Was told CP DOES NOT do refills on the weekend. I wasn't asking for a refund, rather the date be corrected! CP them blocked my prescription so the pharmacy couldn't see it. Decided enough, found a new primary care physician. While out of town, CP sends a letter stating I would no longer be a patient after 30 days (didn't need a letter to tell me - I wasn't going back there). The letter states in the 30 days they wouldn't do prescription refills. What the letter didn't say was they were canceling my existing prescriptions! Unbelievable for a physicians office! I called to see why they were canceled, told I needed to get the prescriptions from my new doctor. Would help if they sent my records. Nope and the office manager doesn't know anything about that, have to wait for an employee to be back at work tomorrow. Is this really a physicians office behaving this way? More like a vindictive teenager. Complaints are now filed with my insurance company and the are board. The service has become non existent, and who treats a patient of 20 years this way! read more

I have never had a problem with any of the doctors here, but the office staff and billing is another story. Now to change doctors it costs a $20 "search fee" PLUS .50 cents per page! Yeah, I'm done with this place. read more

This practice was HORRIBLE to me when I had COVID in September. They had no idea how to help me get monoclonal antibody treatment when I called and were VERY slow and dismissive to my needs...while I had COVID. I was fully vaccinated and had a booster, but my immune system is compromised from chemo. They knew this. Yet, they still treated me like shit when I was sick with COVID and needed them. I ended up camping out at the ER for hours to get the treatment myself...sleeping on the ER floor while I had COVID. They really screwed me because there is a 6 month wait to get into another primary doctor and I have lung issues and other reasons I should be under a doctor's care. I have had to go to the walk-in clinics at the hospital until I can get in to a primary doctor. This practice should NOT be in business. I tried leaving multiple voicemails for the head doctor, but they were never returned. read more

Awful! The office staff leads you to believe they are in network for certain insurances when they aren't so you pay more money. When you call the billing department, the lady yells at you. Very unprofessional! Laurie is ok but has no bedside manner and the office is very archaic. I will definitely be switching practices! read more

We also tried to call several times to make an appointment and our phone calls were never returned. Apparently this is a common occurrence if you check the Google+ reviews of this practice. read more

Let me start by saying the medical professionals here are just amazing and I have no complaints about them. The reason for the one star review is due to the office staff and business practices. I called and was told that they were in-network for my insurance company so an appointment was made. After the appointment I was charged more than double what my co-pay should have been and questioned what was going on. Due to my concern the office called and found out they were in fact not in network but had been telling patients that they were. The office staff was completely un-sympathetic to their error and became rude when I asked how they planned on handling the issue. If you're willing to deal with the office staff, the docs are well worth seeing. For me, I can't afford the time or money to deal with them. read more

I really love this office and the only reason I am rating 4 stars is because they are very often bad at answering the phone or calling back when I call. The ladies here are very sweet however and always help me with exactly what I need without issues. They took my insurance with no issues and always follow up with emails for upcoming appointments. I have still not met Dr. Miller but Amy is seriously so sweet and listens to my needs :) read more

The nurse practitioners in this Office are the only saving grace. Front office is rude. Have left messages and never received a return call. Called asking for a routine annual visit as I had in year's past, and received no return call and no appointment. Because of problems resulting from cancer, I had to move treatment of one issue to a specialist. Coastal had been treating the issue as my primary, but when asked to do the bloodwork the endocrinologist had requested, Coastal refused. I'm sorry. Mistreatment of a cancer patient is sickening and unforgivable. There's no excuse. read more

Whatever happened to Melissa Smith? Of course it was 20 years since I've been there but moving to VA Beach soon so I hope he will take this old patient back! read more

This practice bills for and expects the patient to pay for items covered by insurance. If you have money to burn, go here, else look for a place that understand insurance and does not rip you off. read more

Do not buy any means choose this practice if you like to be treated like a human being. They will try to change you for every little thing they possibly can. And if you are hoping to get a return call, a prescription refilled, or any questions you may have, answered, think again. You will not get your medication refilled in a timely manner, you will not have one return call. And will try to change you a no show fee, even if you canceled your appointment days before your set appointment time. The NP are amazing here, that is the ONLY positive thing to say about this practice. The majority of the staff are completely incapable of doing anything to ensure their patients are taken care of. Horrible experiences. Good luck. read more

The people here are very rude. Especially the front desk person named Michelle. I had a medial emergency and needed to cancel my appointment. I was told there would be a $50 charge for cancelling the same day. I explained my emergency situation again and they didn't care and still demanded the $50 payment. I've never been treated so poorly at a Dr's. Office. My family and I will not ever return to this practice. Very rude staff!! read more

this place is HORRIBLE DO NOT GO I have been four times and have not meet dr Miller yet. when I asked to speak with my doctor I was told he doesn't see patients his nurses do!! he refused to even meet his new patient horrible practice. staff is extremely rude when I told them I wld be transferring my records since doctor Miller refused to see me their reply was only you will need to pay 10$ if you leave believe me when I say I wld pay any amount for my health I gladly handed over the $10 to transfer records my new doc was horrified at this place and appalled they charged patients a fee to transfer fee records I will never be going back to this place Ever again!!! read more