The response was very quick. Made my appointment with the owner. The owner's son did the estimate…read moreand measurements. No hard sell; just "this is what you need, this is what we got, this is the price." No nonsense. No pressure. The install team works for the company, not a sub-contractor. No multiple levels to wade through. That was a selling point for me. The team was fast, efficient, and friendly. The job looks great. Super happy with the outcome. Very highly recommend

The Fisher Window crew,Polo and Wilken just finished installing 11 windows in my home. They were…read morevery friendly and did a fantastic job, and a cleaned up as if it were their own home. Thank you Jeff, Ricky, and Kevin. BRAVO!!! Jerry A

Did a really nice job replacing an exterior door. Trim was done nicely. Cleaned up pretty well. I'd…read moreuse them again. Price was similar to other quotes I got.

I cannot say enough great things about Joe and his team. From day one Joe was very professional,…read morepunctual and responsive. Windows were over 60 years old and had to be replaced asap! Joe explained the whole process from start to finish and also provided recommendations for external trim - game changer! His pricing was consistent if not a tad cheaper than six other quotes I got. His crew covered everything with plastic (Dexter vibes) to make sure furniture did not get damaged. They also cleaned every day before leaving, not just my unit but also neighbors windows and the street - wow! I could not recommend Boston Doors and Windows more! This was my first "big project" experience and I could not be happier! Thank you thank you thank you!

Unfortunately, I had these people replace $60K worth of windows in my house a couple of months ago…read more The problem is that the "customer service" ends the second that your check clears. One of the things that I was promised was a $100 restaurant gift card. That should have been easy enough to get to me, but it has now been 2 months and I have spoken to Window Nation 5 times about the fact that it has not been received and THEY COULD NOT CARE LESS. I spoke to the salesperson, John Pitro, about the issue 3 times and I STILL HAVE NOTHING TO SHOW FOR IT. Spend your money elsewhere. Don't pay for things that you never get.

Their high-pressure sales approach is awful. They make car buying look easy! We were told we…read moreneeded to buy immediately or not at all. Amazingly NO WRITTEN QUOTE was provided, no follow-up offered. The salesman offered to let me take a picture of his tablet's screen instead!!! Further research makes me question their claims of great service. I feel like we dodged a bullet by saying "no, thanks".

I hired KJC Construction to paint 5 rooms. The quality of work was very good, and all went well and…read moreaccording to a contract. The cost of the job was reasonable. Both painters were honest, prompt and personable.

Update: continuing to realize just how badly I got scammed. Basically I fell down the stairs and I…read morewanted them to be safer by increasing the depth (if you are looking at the stairs it's the front to back distance of each step). All he did was use larger treads with more overhang. The *effective* depth (surface area you have to work with when walking down the stairs) didn't actually change. What I wanted would mean dismantling the entire internal frame for the staircase. He should have been clear that without changing the internal structure it wouldn't accomplish what I want. I guarantee his response is going to be something like "you knew what the job was" etc and make this my fault. People outside the industry don't know what these projects entail that's why we rely on builders! That's why I trusted him! A business owner with integrity would say okay how can we make this right but this is the type of person who thinks everything is someone else's fault. In his mind because the way I confronted him was "rude" and the fact that I didn't see all the problems initially absolves him of any responsibility for the way he left my house. Please please please do not trust him. ________end of update The project was new stairs. We agreed to $4500. Okay, great. Later I offered to buy the materials ahead of time (to get a military discount at HD) then he didn't take that off the total price which I didn't realize until like 3 weeks later. I texted him and he said because I asked him to put a new piece of ceiling trim up (he took it down to look behind it and in the process it was like basically destroyed so yeah obviously). I said there's no way that cost over $600. He responded I never said it was. So I don't understand his reasoning. Half his texts don't even make sense. Anyway I moved on to my complaints about the quality of the end result. I told him I'm mad *now* because I didn't think the final product was that bad until later when I realized just how many problems he left for me to fix. The way he responded to my concerns with the quality of his work was so immature and unprofessional. Basically he tried to gaslight me into thinking his sloppy end result is somehow my fault. Example 1: The wood putty he used around the aforementioned trim is haphazardly caked on and around. It looks like he did it half asleep. He said what did I expect when I asked for new trim at 3pm. Ok? So being tired justifies an ugly end result? Ridiculous. Example 2: The wall paneling around the stairs got damaged in the course of the job. He thinks it's my fault for asking him to replace the white trim on the side of the stairs (I didn't). But that doesn't make sense because there was damage to the bottoms of the wall panels around ALL of the stairs. Either scratches, chunks missing, or wood stain on the walls. He said to just paint over the scratches and missing chunks. I understand that there's going to be damage when you are replacing a whole stairwell but it's expected you patch any damage you do to surrounding structures during the job. He disagrees. In fact when I said that he lashed out at me saying I should have said something at the time and I'm "rude as f*ck." Screenshots of the conversation are posted.

Dracut Window and Door made our window replacement project a real pleasure. We appreciated Steve…read moreRoger's detailed presentation of the Mercury replacement window and its features. It was a no pressure sales presentation. We picked the right contractor. The installation team was on time, efficient, professional, quality focused and very tidy. Steve, Bobby, Andriana and Christ were simply outstanding. Dracut Window and Door deserves the highest satisfaction rating - definitely Five Stars!! If you want the job done right, you must use Dracut Window and Door. We will definitely be reaching out to them for future projects!

Dracut Window and Door is a rare find in todays world of service contractors. There is no monkey…read morebusiness here! Contacting them is easy, place your call or email and it will be returned in a timely fashion. They are polite, patient, provide quality products and do not take short cuts. Dracut window and door provided exceptional value in both products and service. Your window or door will be installed efficiently and with perfection. This is the second time that I used Dracut Window and Door. The first was to install a storm door in a very old house where there was no storm door. They found that the entryway measurements were not even. They did such a great job on replacing the entire entry way correctly that you would never know there wasn't a door there to begin with. No drafts, no leaks, totally an upgrade in energy perfection and efficiency! They provided the same top rate service the second time I called them to install new windows. Steve measured my windows with skill and accuracy. He noticed that my current windows were a half inch to small and had no installation around them. I mentioned this to you because the previous windows in the home were also energy efficient- however that energy was lost because they were never correctly at that time. I saw if you are looking for quality work and with a company you can trust CALL Dracut Window and Door. See for yourself and I am sure that you will be just as happy as I am!

Dennis is very punctual and very easy to work with. Great communication, always very responsive to…read moreemail and phone calls and keeping us up to date with the project. He installed 30 beautiful Harvey windows in 3 days. I will definitely recommend his service to friends and family.

Dennis replaced our old shutters and we couldn't be happier with the job! Our house looks so much…read morebetter. I had gotten a bunch of quotes he was very competitive, super prompt, and kept us in the loop through the entire process (removing the old ones, ordering and installing the new). We would absolutely use DPG again in the future! Quality work & happy to support a local business!

Thomas and his team were timely, PROFESSIONAL, and affordable…read more When my downstairs neighbor started smoking inside her apartment, I thought I would have to move. The smoke coming up through the floors was so strong we were getting smoke inhalation symptoms. Gross! But then we noticed that the smell was strongest where our floorboards had wide gaps, and we wondered if flooring might be the answer. We love the look of our historic floors, so preserving that was a big concern for us. We reached out to Thomas about sealing up the gaps with caulking and he responded the same day. He fit us in for a consult within two weeks and sent an estimate one hour after his inspection. One week later, they were in our house working. Even though it was October in Salem, he and his team came out and delivered. 3 weeks from start to finish. For a very fair price, we now have airtight floors that look exactly as aged and beautiful as they were before. We were worried that adding caulk between the boards might take away from their charm, but the team was so careful and neat in their work that you would never noticed the filling unless we pointed it out. And the smell is GONE! 100% solved our problem without changing the floors we love. Can't say enough good things about Advanced Flooring Solution. Thank you, Thomas and Co.!

Thomas did amazing work. He is very professional and cares about his customers. He was always on…read moretime and kept me in the loop if he was waiting for supplies to come in. I will definitely hire him again!

Beroli Construction is extremely professional and I could not be more pleased with the results. I…read morerealize this was just a small project but they kept me informed throughout the process, answered all my questions and exceeded my expectations. Their attention to detail is why they consistently get a five star rating. I would recommend them for any project you may have.

This was our second project working with Beroli and we are very happy with our decision to use them…read moreagain for our roofing project. The project was managed very well and we were kept up to date of any schedule changes or issues. The roof turned out great and we would definitely consider using Beroli for future projects.

I used Guerrero for 2 projects recently. A bathroom tile reconstruction and replacing an outside…read moredoor frame. Both jobs turned out to be more extensive than previously expected but the guys did a great job on both! They were professional, clean and thorough. They walked me through multiple options at every cross roads and kept me updated with their plan I highly recommend them!

We had them freer aj our deck. They are thorough and work quickly. They are also reasonably priced.read more

Ruined my condenser requiring replacement of a whole new furnace and AC system. Requested follow…read moreup on things done incorrectly, was ghosted after multiple requests. Then had a leak a leak that since I couldn't get him to respond to non emergent issues, And I no faith he would respond before an impending storm, and had pay for repairs myself. They were a GAF elite installer, but lost their certification shortly after installing my roof. Do not use!

BUYER BEWARE! Horrible communication from the owner. Never…read moreresponds to texts and did not come back and finish the job despite promising to do so. Also, our job was booked in advance and the subcontractors who showed up here told us that he had just reached out to them mere days before to see if they would do the job. If you are looking to do business with someone who is responsive and plans ahead - this is not the company for you! I see other recent reviews saying they were ghosted by Dan the owner- BUYER BEWARE!