I went to a new dentist for the first time today, and I have to admit--it was a really great…read moreexperience from start to finish. The front desk staff was welcoming right away and even thanked me for completing my forms ahead of time, which was a nice touch. The dental assistant who took my X-rays (I'm assuming that's what it's called) came out to get me and was super kind and easy to talk to. She explained everything as we went and made sure I was comfortable the whole time. After the imaging, Dr. Hernandez came in and went over everything they found. I honestly don't remember ever having a dentist be that thorough. He took his time, explained things clearly, and made sure I understood what was going on and had all my questions answered. This was just the first visit--they'll do the cleaning and anything else at a follow-up--but overall, everyone there was wonderful. It's hard for me to even say this, but I'm actually looking forward to going back. I told my youngest son and his wife (who are local and looking for a dentist), and they are eager to be seen by Dr. Hernandez and his staff!

Love this place! I came after being with the same dentist for over 20 years and was pleasantly…read moresurprised. Once I got to the back, the tech and Dr Cox were amazing! They were so kind, thorough, and explained everything simply. I was even able to get my appointments faster than expected; a huge plus! The office is clean and updated. The front desk staff could use a bit more spunk, but they were still helpful. I look forward o my next appointment.

Third appointment with Dr. Molly and always a great care from her and her staff - no pain - no fear…read more! Always gentle and explaining the situation. I love my hygienist Theresa, she is so soft and gentle with the cleaning. I don't want to change. Terry is the front office is awesome keeping you up to date of the finances and or estimates. Dr. Molly dentistry is highly recommended- Remi

It's no surprise that I love this practice as I've been going there for more than 20 years. Today's…read morevisit was just another reason why I will be loyal to Dr. Mollie. I went in for a routine cleaning and told them that I was experiencing some discomfort and one of the crowns that I had done a year prior to, and Dr Mollie listen to what I had to say and could've easily told me I needed an expensive root canal or other dental procedure to repair, however, she diagnosed my issues and it was simply something small that she was able to take care of right then right there. It's very seldom in this world to have someone who you can trust make the decisions that are in your best interest and not in their own and that is why I love coming here.

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

Very good dentist. My family and I love the service. Thank you Idea Smile family for taking care of…read moreus.

Horrible Office Management. I requested my sons records and waited the 30 days the office has to…read moreeither provide the records or give a written notice of a delay. After 30 days and not receiving my sons records the office Manager tried to make excuses regarding office policy as the reason I had not received my sons records. Office policy does not supersede HIPPA requirements. At first I was only able to recieve a few xrays which were also sent to a third party who was not included on my record request as an individual to recieve these records. The office Manager informed me that it was office policy that when records are requested to also send a copy of those records the the contact individual listed in their files, even if that individual is not the patient themselves. After significant back and forth with the Office Manager I finally received a small portion of my sons records but not the full file like i requested. Most of the files sent to me could not even be viewed. These files were sent to me at 5:00 on the dot when their office closes so I am forced to wait over the weekend in order to address the fact that I still have not recieved my sons records. I do not think the timing of that email is a coincidence. I have filed a complaint with HIPPA and have all the email correspondence and recordings of the phone calls with the office staff so that I have proof of the abysmal behavior of the individuals working at this office.

I had a full set of dentures fabricated, with a few adjustments came out great. They back their…read morework up. These folks are true professionals and a credit to their profession . Do yourself a favor and try this establishment out you will be very pleased I'm sure.

I made an appointment October 6th. They wanted a $50.00 payment to hold my spot. My appointment…read morewas for december 10th. I called to make sure everything was still on track. They said they changed computer programs and I was no longer on the schedule. They rescheduled me for 12,12,25. Then they told me their person quit so I couldn't get in until next summer. I said I would like a refund and she said she would take care of it right now. She still has not refunded my $50.00. I do not understand why they didn't just hire another person.

This is my favorite location with Partners in dental Health! Love the location, very friendly staff…read moreas soon as you walk in the door Kayla is my favorite DA! I used to be scare of the dentist but I love all the staff!

We moved to Virginia Beach a couple years ago and have been seeing Dr. Bichu for my care. I have…read morebeen very pleased with the crowns she has done. She was very meticulous in her work. I had one crown that she sent back because it was not made properly by the lab. She made sure that the crown would not give me trouble down the road and spent what ever time was necessary to make sure the job was done right.

Great staff,and very caring.If I could give 10 stars I certainly would. I highly recommend this…read moredental office. Dr. Saxton is very gentle,caring and a great listner. The office manager Jodi is excellent and very knowledgeable.

Great dentist. Been going for a couple years now with almost no hiccups. Michelle is absolutely…read moreamazing!! She has an incredible way of making you comfortable even when the dentist isn't necessarily you're favorite place. The only reason I'm not giving 5 stars is that I've been having issues with the new reception. Two of my past appointments have mysteriously disappeared off their schedule even though I got confirmation before. I know the reception are new so I'm giving them the benefit of the doubt but it's very frustrating when they give no notice or acceptance of blame when I have to reschedule.

I cannot say enough good things about Downs Dental Care. I have been a patient since 2021 and Dr…read more Downs and her team have significantly improved the quality of my dental health and also my life. This is a beautiful practice, it looks like a dental spa. However it is also a cutting edge medical dental facility. I have severe periodontal disease, the treatments that have been made available to me are new innovative and they work! I have been very blessed to have received care from many of the folks at this practice, Christi is the hygienist that I see every 3 months and she has been absolutely phenomenal. In partnership with Dr. Downs she has introduced some very advanced and effective treatments into my care plan. I have been very impressed by her dedication to finding ways to help me. Everyone at this practice is extremely kind, my comfort is always a top priority and even procedures that I feel like could be painful are not. Dr. Downs and her team have always made sure that I am totally comfortable. I would say that I laugh more and enjoy my time at the practice more than most people would associate with a visit to the dentist's office. The billing staff are also very knowledgeable, I feel like they take extra steps to ensure as much of the costs are covered by my insurance as possible and there are never any surprises. I highly recommend Downs Dental Care, going there is both an enjoyable and effective experience!

Went to Downs Dental Care this morning to have a painful broken tooth extracted…read more Dr. Paige Downs made this difficult extraction look easy. The staff was very friendly and helpful. Since I'm retired/disabled on a fixed income I was offered the option to make monthly payments. Most other dental clinics won't do that. I highly recommend Downs Dental Care and I will return for any further dental needs