After 2 years of braces this is what my son's teeth look like . He has had repeated breaking of…read morebrackets , and instead of trying to find a solution , or even charging for extra time and replacements ( as the contract states ) we came in for a repair and the office manager rudely stated , We are just going to take them all off ." She insinuated my 10 year old was breaking them on purpose . They would break when he wasn't even eating it's obviously an issue of technique or the way his teeth are shaped . 2 years later and $4000 ..: we are out of The time and money . His teeth are still turned sideways , and it is obvious they can't be bothered to find a solution. I would have been happy to extend treatment or try to figure out why they keep breaking , but none of that was offered. The solution was to take them all off and send us out the door , and keep my $4000 When I asked if wee could speak to Dr Ashby , she refused . They offered me $200 credit if we DONT take the retainer , obviously I declined the retainer and the insulting refund . We will be filing a small claims case in the morning . We have an appointment with another local orthodontist tomorrow afternoon, hopefully we can get to the bottom of what they were doing wrong . I suggest you save yourself the headache and the money and find another practice.

The best orthodontist in Tidewater area. They are generous…read morewith their time and smiles. My son received excellent care when we transferred from another Ortho on West Coast. I believe, the treatment here benefited my son more so than if we would have stayed at the old place. I can't say enough good things about this Orthodontics practice. They have another location in Virginia Beach which we also visited on few occasions. People who work here seem very happy at work despite overwhelming amount of patients in the afternoons. Ohh yes, that is my advice: try booking appointment before school's out.

Took two kids here. Dr. Maddux is available to answer questions at every appointment, which made a…read morebig difference for us in terms of having confidence in the treatment plan. Cheerful, open office helps to put everyone at ease.

I'm 26 years old and want braces. I came across Maddux Ortho. I have insurance but does not cover…read morebraces for adults. Ridiculous right?! I left my consultation a hour ago and I felt very welcoming coming in. Going into any dentist, orthodontist, or doctor can make my nerves a little uneasy. Not with this place. I was in a out of there with easy. Dr. Maddux and his fantastic crew were super sweet. I recommend them 100%. I called my sister and told her to go there. The were no sales pitches going on. They were very transparent about the whole procedure and payment plans. Update: 4/10/2018 I got my braces put on! Thanks!

Hatcher & Frey Orthodontics has raised the bar when it comes to office aesthetics and customer…read moreservice. I was absolutely amazed at how beautiful their office was and how nice their office staff was. My boyfriend had an appointment to pick KO up his Invisalign and I just so happened to accompany him and I'm so glad I did. As soon as we walked in, we checked in at the front and the front desk associate was super friendly. We only waited a short time before being summoned to the back. As we walked towards the back through the hallway, I was in awe with how clean the office was and how nice even the light fixtures were lol. You can tell they had a great interior decorator. As he sat in the dental chair and was given his Invisalign, the dental assistant Ashley, was super informative. She explained everything in great detail and provided a 3D view on their computer at how his teeth look today and how they will look once the process is over. She answered every question we had and even provided some helpful insight. As we chatted along, we realized that we were both Yelp Elites so that made me even more happier. Before we left, we stopped by the bathroom and even the decor in the bathroom was absolutely gorgeous and it smelled really good. Overall, we had an exceptional experience at Hatcher & Frey Orthodontics and I would recommend their services to anyone.

Took my kids here for ortho treatment and waking into the office didn't seem like I was going to an…read moreorthodontics appointment. The modern decor and aesthetics is beautiful. They have a refreshments bar with water, coffee & hot cocoa while waiting. The staff are all so friendly and a pleasure to deal with. We see Dr. Frey and he has been awesome. He takes his time and he let us know the treatment plan and what's gonna happen at the next appointment and also tells us in advanced if it will be a long appt or quick. Helps me out a lot since I have to take my son during work hours. I highly recommend this orthodontics if you need braces or Invisalign or any treatment to get beautiful straight teeth. These docs are for you!! They also give a nice swag bag my kiddos loved it.

Dr. Hutchins was my orthodontist when I was a kid and I recently went back to have more orthodontic…read morework done. They remembered me from when I was a little kid and asked how my family was doing by name. They are extremely flexible and willing to work with their patients. I only have good things to say about them and would recommend them to anyone in the area.

I called this venue in May 2024 for a cleaning appointment and was given a date in November 2024. 7…read moremonths from the day I called which was fine. I asked if they accept my insurance and they said yes. Yet 1 day before my appointment, they called to inform me that somehow they don't accept my insurance! and therefore was canceling my appointment. I called my insurance to confirm and they said this dental office was supposed to accept my insurance and when they tried calling them, there was no response. They are so unprofessional and I guess it's a blessing in disguise that I didn't go here because who knows what kind of treatment I would get.

This company on general has taking care of my kids for nearly A decade at least…read more They are always kind and have never recommended unnecessary procedures as other kid's dentist have in the past They don't have toys in the lobby but each location has a fish tank and tv with cartoons so the kids have always been entertained enough while we wait. I like seeing the different paintings at each location this one has classical art the one down the street has puppy's I think The dentist here are always very helpful and friendly they make sure I'm Aware of all that is going on and my kids have never complained the receptionist also goes out of their way to book all of my kids together which makes my life easier A very good dentist

This office is an annex of their main on First Colonial. I have reviewed the other office on…read morePleasure House and the main office. My sons schedule fit for two visits here. My son was fitted for a retainer with Dr. Visser. Covid protocols keeps others out of the office as of Summer. Staff was great to work with. The retainer as ready as promised. We have really enjoyed this practice and Dr. Visser and would 100% them for your orthodontic needs.

This practice is outstanding! I have never had such a great experience - and never thought I would!…read more- at an orthodontist! The hygenists were kind , compassionate , and dedicated. Dr. Visser was professional , kind, and very thorough. For someone who has anxiety, they completely respected my needs and concerns and I always felt the were incredibly punctual and fairly priced. I cannot speak more highly of this practice - by far , an 11 out of 10! my invisalign Treatment was supposed to be 1 year and took less time with incredible results !

Came in for a rubber band color change and new bracket placements , the dental assistant was sweet,…read morebut seemed like she was struggling. She asked Dr. Frey to help her, Dr. Frey came over like he was in a rush and he was irritated. He was grabbing things aggressively, mind you, he was quickly working on my mouth and had NO GLOVES ON and his hands smelt weird. This is my first and worst dental experience.

Brackets pop off constantly, even just after leaving an appointment and they blame the patient. No…read morebedside manner. Very few techs are welcoming or kind. Don't expect an apology or any ownership of the work done. Don't expect any respect for your time. Terrible customer service the moment you sign the contract. The front desk will cheerfully ignore your concerns and complaints. Save the hassle and go elsewhere.

Visited the Town Center location recently. The staff is amazing, office is clean, high tech, all…read morearound a great experience. Happy I chose this office.

this was one of the biggest wastes of money I've spent, go ANYWHERE ELSE. they are dishonest,…read moreconfusing, terrible communicators, money hungry, and take pleasure in gaslighting you when you voice that things aren't going well. once they have your money, you're like cattle.

I received invisiline. I had issues with my final retainer not fitting properly. I called multiple…read moretimes to try to fix this issue and was never called back. When I finally heard from them, they said they had dismisses me from the practice and could not help me with my issue of the final retainer not fitting properly. This is such sad news. All of that money and hard work only for me to end up with a retainer that does not fit properly..

Everyone are so friendly. You're greeted as soon as you come in and and they assist you right away…read more I just got my braces and the process was quick and went smoothly. Everything was explained properly. I definitely recommend coming here for any orthodontic treatment you may need.