I had kidney stones backing up my kidney as I could no longer pass fluid. Went into the ER @…read moreVirginia Beach General. Urology of Virginia, specifically Alexander Birk, MD was the surgeon who operated the following morning. I had a stent placed and had to go back for laser surgery two weeks later, again Dr. Birk performed the surgery. Excellent Doc, great bed side manners and explained everything and answered all my questions. I had no problem reaching doctors after hours or at any time. They were available 24/7 if needed. 10/10 Chris R.

Great Doctors, unfortunately the support staff out front is disappointing. They will blow up your…read morephone with appointment reminders. They will blow up your phone until you check-in and pay your co-pay. But they can't call you and let you know that they don't have your insurance referral. 90-minutes of driving for incompetence.

Will review later after appointment. Dr. Malcolm is a great doc though. He is thorough and listens…read morewell. Staff are all pleasant. I haven't been since prior to the new year. Apparently they moved into the new building in January. I believe this one is equipped for surgery to be performed on site. Dr. Malcolm is confident and has fantastic credentials as may be noted on healthgrades.com and vitals.com.

Dr J Reynolds just did a prostate biopsy on me today. Pros- He answered my concerns, made the…read moreprocedure as comfortable as possible and only did it after exhausting all lesser options. He did prescribe a mild sedative at my request. He used an ultrasound guided needle which is apparently the standard in the industry. His experience was obvious. Cons- procedure started 45 minutes late. Good natured and experienced professional. Would recommend!

It took me an HOUR to get done what I came for: a blood test. Didn't really need to see doctor…read moreMoncla. No new information for me or a need to talk to a doctor at that point. Just needed the blood to be drawn for hCG test. That's it. Not pleasant feelings about this place overall. I think the favourite part was to talk to a receptionist - nice cheerful lady!

I love going here for my annual check up. Doesnt take long and my questions are always answered!…read moreDr. Barbara Carter is the best! She is thorough and personable!! I drive from Chesapeake to go there.

I'm over 5 years late in doing this, but I was shocked to see the reviews here. My husband had…read morebladder cancer and Dr. Williams was the very best doctor ever!!! There was no doubt he cared about us, and his care was very important to him. I pray I never need him, but if I do, I know I'll be in great care. To add, everyone in that practice made us feel welcome and we knew we had the best information and care, even if we weren't sure what to ask, or what to do. They all guided us through it all. Thank you, Dr. Williams, and your wonderful staff there are UofV. I can never repay you. Cola Register

Reviewing a doctors office is a tad weird but here we are! I booked an appointment with Urology of…read moreVA due to getting a kidney stones. The location is located in a new designed building in the heart of Suffolk. They are located on the second floor. Prior to arriving, I was sent text messages about checking in. I was able to upload my ID and insurance cards and fill out any important information from my phone at least 2 days prior to my appointment. When I arrived there was a about 5 people ahead of me and the line was out the door. Whereas that would normally be a nightmare, it was actually because of social distancing guidelines-- which we love! Everyone is required to wear a mask. The wait was perfect. (Granted, I thought my appointment was at 10:15 not 10:50-totally my fault, so I was inside longer). I was in and out of my appointment in 30 mins. 1000000/10 recommend if you are having any urology issues.

My experience with Urology of VA is at their VB Office. The medical staff is excellent, this why I…read morechose them. However, the office and staff are not. I preregister and pre-pay my deductible online (for what reason I do not know) only to be told I have to wait in a line with +15 (coughing, sneezing, wheezing) people to "check in" for a simple blood draw. Please, someone tell me why I waste my time pre-registering if I have to wait in line behind those that don't, all the time waiting while they fish around in their personal effects looking for their insurance card / ID or chit-chat with the intake coordinator showing family photos, etc. Ridiculous! 2-lines; one for those that preregister and 1 for those who do not.... efficiency people! On other visits, I found myself standing in front of the intake coordinator while they made me wait as they scroll through their Facebook page, seriously!? One time, the Dr. was over 1.5 hours late, due to a board meeting. When my wife approached the intake coordinator (second time in 1.5 hours) and asked for an update, the person behind the glass raised her voice saying, "I TOLD YOU BEFORE ........" well, you can only imagine. To the Practice Manager- I understand good people are hard to find. However, so are good patients that pay their bills! Suggest you take a good look at your staff, you know who and where the problems exist, so you need to make those hard decisions. Remember, you and your staff are not the revenue generators, you are support / overhead. If the influx of patients slows down because of your team, doctors and staff will be forced to leave, resulting in a lesser need for your team's services. Hope this helps!

Where to begin as to why I would not recommend Urology of Virginia. How about at where the…read moredissatisfaction begins, calling the office, good luck. Be pepared to wait on hold. When the phones are answered, if they are answered, good luck getting help. Appointments take forever , once you are finally able to get in if you go to the Va beach location, may the force be with you, if you get into Suffolk then the front desk is amazing. Now onto the drs. I would be much happier with my care if there was more time with my Dr. if he wasn't seeing me plus every other patient in the 7 cities. The monopoly they have has taken away from the patients. Wait times on test results are ridiculous, I'm currently dealing with kidney stones ( as I have since my diagnosis) so I know what they feel like and what happens as far as infections. It may be next week before I'm even called. They once let my 70 year old dad go for 10 days with severe infection! I am currently scheduled to see a new Dr at MCV in Richmond. I'd highly suggest traveling a bit for better care. I've sat in pain, delt with terrible infections and waited way too many times for this practice. Good luck to yall. Maybe if we all go elsewhere they will clean up their act. Until then, good luck to all.

For any woman who needs a urologist I would highly recommend Dr olugbemisola McCoy…read more She is a urogynecologist. She specializes in women's urology. She is quite pleasant, listens too what you have to say, takes in your history and assists making a care plan. Her medical training is above reproach and she has a PHD in philosophy & biomedical engineering. I give her 5 stars

My wife was treated rudely after showing up on time for a confirmed appointment. She was told the…read morenurse practitioner who was to see her was out sick and that they had tried to call. They had the wrong number and tried to blame that on her. They also told her that without a referral she should never have been given an appointment. When I said that they gave us the appointment a second woman (supervisor?) became belligerent and said it was we who made the appointment not them. They refused to reschedule without a referral. It clearly state on the their website referrals are not a necessity for treatment! We had driven an hour to get there and my wife is disabled! DO NOT USE THIS GROUP!!!

The NP was extremely rude to my husband today over the phone and has not been punctual with times…read moreof scheduled phone calls. This practice insists on phone visits first (even when a patient is in pain from a temp catheter) and the patient never was able to speak to an actual doctor. Chart was not even looked at before the phone call! Looking for another practice immediately. What a disgrace.

It's almost as if no one works there. We start calling at 8am to try to reach a nurse. We text. We…read moreleave our callback number. We call and call and call - and we have received NO response. My fiance has one kidney and was peeing blood clots. We were told to call someone named Tiffany if we had any questions. Not only does she never answer the phone, she also doesn't return phone calls. Why should we run to the ER when they are specialists and capable of doing more than the ER can and faster? Why do we pay for procedures up front and then can't get any communication or aftercare/discharge instructions. These people do not care about their patients or the people who are caring for loved ones that are suffering right along with them. This is the absolute worst place we have dealt with, and we will be going right back to Riverside Urology where they answer the phone, return messages, and genuinely care about their patients. This place is a joke.