A Group of ladies and I have been renting units throu CVR every October for over 20 years. This past October they withheld over $200 of our deposit and accused us of damaging a futon in one of the condos and covering it with black tape to hide it. They cited their three-step process for checking the condo after every guest and said nobody noticed it before we rented the condo. I understand they think their process for checking is flawless, but I am 100% sure we did not cause the damage and then cover it with tape to hide it. Clearly, whoever did was successful in hiding it until the tape started to fray after our visit. Poor business practice to sacrifice $1000s of dollars we have spent and would continue to spend over a false accusation. I highly recommend meticulously videotaping your unit upon arrival lest you be blamed for preexisting damage. Unbelievable. read more

I rented a beach house and then read the reviews after it was too late due to signing a no refund contract. I probably would not have rented from Coastal Vacation Rentals had I read the poor reviews first. I have to say that I had a wonderful experience. The house was perfect and clean. The ease of renting was flawless. I always worry about leaving a $500 deposit but we had no issues at all getting our deposit back and I did not have to ask for it. It was automatic. The rental company was helpful, friendly and professional. I will be booking with them yearly moving forward. No issues at all. Do not pay attention to the poor reviews. It's honestly most likely bad renters. read more

Deposit thieves! House was left in perfect condition, I did a walk through before we left. They made up a bunch of complete lies and the credit card company believed them. Best of luck with the Karma coming your way. So those that read these reviews and still think it might me OK to book with this company PLEASE DON'T!!! You might think, if you do everything right there is nothing to worry about. You should worry, just plan on never seeing your deposit again, or better yet trash the house entirely and give them a taste of their own medicine since you are never getting your deposit back anyways. read more

We stayed for my granddaughter's graduation. The house we stayed in was clean, advertised appropriately and was reasonably priced. Coastal Vacation rentals were great to work with and they promptly returned my deposit. My family will definitely consider renting from them again. read more

Well I guess your daughter didn't tell you all the facts of what happened! I did provide 5 photos showing the entire seat of the chair was ripped out. It wasn't a small tear as you stated. I wasn't asking to replace the entire patio set. I was saying the chairs needed to be replaced because those chairs can't be repaired. There is no philosophy we're looking for, all we want is a little respect and Not be cussed at and called names. I really don't feel that is asking to much! I've never been so disrespected in my life! So I'll say again....STAY AWAY FROM COASTAL VACATION RENTALS!! Pictures to show, as the Property Manager stated, the SMALL TEAR in the patio chair!! read more

Coastal Vacation Rentals - Property Management Near Me - Pismo Beach, California

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I can not say enough about coastal vacation rentals. My family is local in pismo and we had an unexpected flood in our home in the middle of the night on a Sunday. Monday morning I called Kendrick at coastal vacation rentals. Him and Erin went to work finding the perfect vacation rental for my family of 5. This was a very stressful time for us and the two of them were more then accommodating! I had keys in less than two hours to a fantastic condo right on the beach. The place they put us in was super clean and over stocked including beach toys for my kids. We stayed 7 nights and honestly I didn't want to go home! Thank you Coastal Vaction! I will definitely recommend you to all my friends and family read more

Coastal Vacation Rentals - Our view! - Property Management Near Me - Pismo Beach, California

Don't book unless you want to get harassed by Erin who claims to be the owner of this establishment. Coastal Vacation Rentals has the worst customer service!! You're better off booking through Airbnb or looking up the address to the place and renting straight from the owner. This way, this stingy company won't profit from any mark ups. You think they would be there to support their long term guests who are giving them residual income during this COVID hit. With Fourth of July being cancelled, you know they had SEVERAL cancellations. But NOPE. No support, no compassion, and no reaching out. Just constant harassment about renewing a new lease and getting more money. God, this establishment is a NIGHTMARE! AVOID AT ALL COSTS. Use Airbnb or Beach Bum Holiday Rental's! read more

I am SHOCKED at how CVR treats their guests when they're called out on their own house rules. Erin claims the owner (her mom) is fastidious about the condo my family and I stayed in. Fastidious - very attentive to and concerned about accuracy and detail... The urgency for my call was the vomit smell in the bedding that led to the overall un-cleanliness of the bedroom. The vomit odor permeated through out the top floor and we just wanted the bedroom cleaned to COVID guidelines. The house keeper entered our unit without a mask after yelling at one of us, to shut her mouth and not tell her how to do her job. Simply because it was said she would need more than just the squirt bottle of solution in her hand to remove the smell. I can't help but wonder if this is why the same guests who slept in that room are now sick...hmm! I stopped by the office to meet Erin in person and to discuss how my family and I were to be compensated. I was told I would get my cleaning fee of $175 refunded along with my security deposit of $500. I will update this review if all goes well with the return funds. My recommendation - Find another Property Mgmt. Co. for your vacation rental. We all work very hard in these times as essential workers. To be attacked is not acceptable. Perhaps it's time for the owner to pass the baton to another family member who is not so dis-engaged with clients/customers service. read more

My family has been using coastal vacation rentals to rent Pismo Shores condos for the last 15 years. This year I noticed the online price for my condo was $700 less then what they quoted me. When I called them to inquire about the lower price was apparently only for last minute booking. There is nothing on there website that says that the price is only for last minute bookings. You can book online anytime you want for that price. I have no contract that tells me what my price is. They don't give the contract to you until 30 days before your arrival. So what they are actually saying is that even though you are a loyal customer you are still paying the higher price then what someone off the street can get. More to come... read more

Update from the vomit room experience. My husband and I happen to get this room and now we have flu like symptoms. This virus is caused by smelly vomit and dirty linen. Our doctor is recommending a covid test due to the extreme symptoms. WE are very disappointed that we are also missing 5 days of work. ATTENTION PROPERTY OWNERS!! Coastal Vacations Rental is employing a cleaning service company to clean your property which is not reputable. if you dont want to be held accountable for a covid liability, switch to a better rental company. read more

Haven't even used the rental in Avila yet and am facing a $500 deposit that wasn't clarified when I reserved the rental. I should have read reviews here first. Next time . . hotel. read more

Let's start off by saying that me and my group of 6 had a fantastic time and loved the townhouse we were staying in... it was so nice and right on the beach ... In contract we do pay 100 cleaning fee for house keeping which means they clean after you right ? Before leaving I called coastal vacations just to double check what needed to be straightened up the lady told me to make sure all dishes were rinsed and on the dishwasher and make sure all garbage was put in the garbage outside !! So two months passed by and I realized I never got my 500 deposit back . I call up there and the man on the phone looks up my stay and tells me we left the place trashed which sounded so ironic because before leaving I called to make sure we cleaned what needed to be cleaned ... they told me we left tooth paste on the counter a loofa on the bathtub .... so you guys charge me a extra 100$ on top of the 100$ I already paid for cleaning ... they said they needed a extra 4 hours of cleaning ... to clean the bathroom ? Isn't house keeping responsible to clean and sterilize the bathroom ... The guy told me no house keeping isn't responsible ... so finally over 2 months later I get a portion of my deposit back. .. but if I never realized that I never got it back and called I never would have got any money back... I just don't get how u pay for a cleaning service and then they say they are not responsible to clean after ... doesn't make any sense !!! And one more thing customer service rules the world. So KEN if you don't like people or dealing with people GET A NEW FREAKING JOB CAUSE YOUR SERVICE SKILLS ARE DEFINITELY AT A 1 Place was beautiful I loved it ... we all had a great time ... good deal$ to think I was so happy with coastal vacations and then call them 2 months later to hear all there negative feedback for Us Was Crazy I Was Really Disappointed read more

Too bad you can't give a negative review. I stayed with friends at a beach rental and this management company kept the deposit and we spent a lot of time cleaning when we left. They made up a bunch of lies to keep our deposit. They even lied to VISA when we disputed their theft. They hope you don't notice that the kept your deposit because they tell you it take 3 weeks to reimburse and we had to call multiple times then found out they wanted to steal our deposit. There were a couple of broken items that we reported upon arrival and they later told VISA that we were the ones that broke the items. THEY ARE VERY GOOD AT LYING AND STEALING DEPOSITS AT THE EXPENSE OF BOTH THE HOMEOWNERS AND THE RENTORS. read more

This is one of the few times when I'm writing a review even prior to being at the property. We made a reservation at the property for the month of March and then COVID happened. We requested for the cancellation of our booking and a refund in these extenuating circumstances. However we were made to deal with much hassle and bullied in the process.People like these and enterprises like this one make this world a cruel place to survive in. read more

We in a party of 8 decided to book coastal vacation rentals for our stay in 3rd week of March. With the looming pandemic of covid 19, complying by the guidelines we decided to cancel our trip. Thats when these people were hogging on to these times of crisis. They not only denied any cancellations or any deposit return but also forced us to reschedule it later. When we tried to reschedule in June they wanted us to book for winters as they did not want to loose bookings for the summertime. As we coped with feeling trapped, we struggled in establishing a communication with them which was a horrendous experience. There was no response from the Manager of the property and they denied any communication by emails. This whole experience was an excellent example of bullying and taking advantage of the crisis. read more

What a great company! If only all vacation rentals were run so well! I booked two nearby beach properties at the same time for a family trip to the coast so there was extra "juggling" in the planning with two separate places and I could not have felt better supported. The communication with Erin at Coastal Vacation was always so kind, understanding, accommodating, and very responsive! When unforeseen factors came up before the trip Erin was fantastic, super understanding and helped find a solution. Solid five stars! So nice to know there are companies like Coastal Vacation out there with people like Erin. read more

This review is coming from the perspective of a potential client/property owner looking for a highly engaged and efficient property manager. We are actively looking to purchase a vacation rental property in the Pismo Beach area. A realtor provided me with two contacts in the area to potentially use to manage my property. I called this company three times. All three times, a very disengaged receptionist answered the phone, was not very helpful, but suggested I keep calling until I talk to someone named Erin. I finally got a hold of Erin, and she informed me that she was too busy, but said she would call me the following day. She did not end up calling. While I can certainly understand why she was not able to assist me when I called, I was surprised at the lack of follow up and concerned about how this company conducts itself when interacting with other clients. I ended up calling another company who not only took the time to explain where I should focus my search, but also sent me available listings. I have made up my mind as to who will be getting my business. read more

Be sure to check all the appliances and the usual visual check before using anything. They charged us $50 for the garbage disposal that was not working when we got there and blamed us. Too bad, that they'll rather take your money than keep you as a customer. read more

Had a fabulous time in Pismo while escaping the oppressive heat of the Central Valley. The rental that we stayed at was better than I had anticipated. The check-in and check-out went seamlessly. Because of the positive experience, we will use Coastal Vacation Rentals again!! read more

Pros: Great selection of rentals to choose from, rental was clean and well provisioned, everything exactly as described. Cons: Confirmed an early check in months beforehand when making my booking. Called two days before and then one day before to confirm, no one ever called me back and then when we finally got the check in the woman at the office was very brusque. Also, pull out sofa collapsed on us whilst sleeping one night. Finally, the requirement to check in at the rental office is a real pain when it's 10+ miles from the rental itself. Rental was fine but the office staff not helpful at all, would not use this outfit if I had a rental of my own that needed managing... read more

I had a wonderful experience renting with CVR. The office is not set up on google maps correctly, but that is not their fault. The condo we rented was beautiful and just perfect. Easy access to the beach and we even received our entire deposit back very quickly. Other places I've used, tend to keep some portion of the deposit. So I thought that was worth mentioning. read more

We were in San Luis Obispo for a Cal Poly graduation and it was our first time visiting the area. The house we stayed in, 346 Ocean View. was beautiful and I recommend that particular condo. The area, as well, had a lot of great places to visit. A 5 min walk from the beach and plenty of shops/eateries to check out. Splash cafe, about another 5 min walk, has praiseworthy clam chowder! Our condo was 6 guest, one king, one queen, and a sofa sleeper. Just to make it clear, I'm only giving a 2 star because the condo was beautiful. But the service we received from the staff was terrible! 2 days before we arrived, we were told we would be able to check-in early but when we got to the office to pick up our keys, we were told we would have to wait until the "cleaning maid gave the ok". Most of our family were already waiting at the house and there was no one inside! We knocked on the door several times but there was no "maid". Additionally, we had an issue with the beds. There are 2 rooms and one sofa sleeper. But the first night we stayed, there was no sofa sleeper, only an air mattress. We found out the next day that all the couches and furniture were replaced a month before our stay and the sofa sleeper was taken out. That wouldn't have been a problem but we were never given a notice about the change. And staying on an air mattress with 2 people for 3 nights is not comfortable, at all. We also had little problems here and there including a leaking fridge, thumb tacks found in the carpet, a BBQ dripping hot oil onto the shut off knob, etc. None of these were too much of an issue but the staff was very unhelpful. When we called about the sofa sleeper, they asked when we had made the reservation because the furniture change was done a month ago. Excuse me, but we made our reservation in February! Like a few other reviews, we also had problems with Ken, one of the staff. Anne, who works at the front desk was also very rude. However, after speaking to a rude manager, Billie, when we checked-out, we were able to receive a full day's refund. She was not a pleasant woman, to say the least. Overall, the house and area were amazing. SLO and Pismo Beach are definitely a great place to visit, especially for family vacations. But a good piece of advice for those that don't like dealing with incompetent staff, always ask for the name of the person your speaking to before you hang up. Most people will always ask something along the lines of "can I help you with anything else" and that's a good reminder to ask for their name. read more

I am updating the review to a 4 stars. The company read the review I posted about our experience, and did something a lot of companies don't do. They followed up with me, not getting me to change it but saying it was "fair" and they wanted to learn from it and make things better. Then they offered me a refund on the cleaning charge, which was very nice of them. When someone listens and makes changes based on that, they deserve the patronage of the community. So kudos to Coastal Vacation Rentals, and we will most definitely rent with them again. read more

I created a yelp profile specifically to WARN YOU about how awful the customer service is at this company. DO NOT RENT YOUR VACATION HOME FROM COASTAL VACATION RENTALS! There are lots of other rental agencies in this area who also have beautiful homes. My weekend was ruined because we rented a gorgeous house with an elevator, and 2 hours after our arrival the elevator shut off. I called the company to have someone help us with it, since my 74 year old grandmother needed to use it to get up and down the 3 story condo. They sent Ken, who was extremely unfriendly and acted like his entire day was inconvenienced by having to drive 1 mile to the house to help us. He informed me that if he couldn't make the elevator work they would have to call the maintenance company to come out and 190$ would be taken out of my deposit to pay for it! He referred to the sign they had posted near the elevator that stated if there was any "misuse" of the elevator the charge would occur to fix it. I told him I understand that but we did not "misuse" the elevator, we had merely just arrived. He was very rude and said clearly we did misuse it because it wasn't working. Basically we were blamed for the problem. Ken then left saying that they would have the company come out on Monday. Luckily one of the girls in our party is in maintenance so she spent 3 hours resetting the elevator and finally got it to work! I then called coastal vacation rentals and asked to speak with their manager, Billie, who was so RUDE when I tried to explain what had happened she actually said "you guys did misuse the elevator, ask you girl about it." (Implying that my friend broke it)! What kind of management is that! Whatever happened to making sure the customer is satisfied? She couldn't even apologize for the inconvenience and had the nerve to blame us for the problem! The rest of the weekend we did not use the elevator because we were afraid that it might shut off again. Later that night I received an email from a Billy offering a late checkout Sunday for the "inconvenience." At this point it was too late to try and make ammends, the damage had been done. Not to mention we had plans Sunday and couldn't stay later. Another problem was that I had called the week before to make sure we could BBQ and CVR confirmed that the house was fully equipt. On Saturday night we went up to find a filthy BBQ with no propane! We had to cook our hot dogs on the stove. When we mentioned this at checkout ken told us that the BBQ is gas. Why didn't anyone inform us of that? So once again it was out fault. I spent the whole weekend afraid that my deposit would not be refunded, and this is no way to relax. The house was AMAZING and I would love to stay there again, but I will never as long as this company is who I would have to deal with. Very disappointing. read more

Updating review after they agreed to return my total pet deposit amount after I emailed them!

Great unit but filthy spa and we were offered a no, it was just serviced. Explain why the kids slipped right away and the water was green. No follow up from the company. Very disappointed. read more

Very very nice property. Full loaded and stocked condo. We had a patio with a Jacuzzi and a fire pit. The couches pulled out into beds where my kids slept even those were super comfy! read more

We came to Pismo Beach to attend a wedding. The rental was a cottage house which sleeps 6 people on a queen bed, two twin size beds, and futon in living room. Our check in was for Friday, July 25th at 3pm. Since we were rushing to the wedding rehearsal, we quickly picked up the keys and did not check in to the room until after midnight. Upon our arrival, the room had a horrible cat smell and since the windows didn't have screens, we kept them closed due to avoid insects bites. We decided to deal with it since it was late. I decided to take a shower and since there was no fan vent in the bathroom, I opened the window which did not stay open so I had to place a can to keep it from closing - this window too did not have a screen and there were spider webs surrounding it. By this time, I was irritated and wanted to go to bed. We stayed in the room that had a queen bed and upon lifting the blanket, I noticed cat hair on the sheets, pillow cases, and comforter. The throw pillows were ripped and the pillow cases/comforter were stained. I used my son's blanket to cover the sheets and with a towel, covered the pillow. And since I refused to use the blankets, I slept in my sweater to keep warm. On Saturday morning, we had to be out of the house by 7 a.m. to help set-up for the wedding and afterwards, we decided to get ready at a nearby hotel that a family member was staying at. Since this house was rented by the "bride," we didn't want to add to her stress by complaining. Our complaint was place on Sunday, July 28th which we were informed that our sheets were going to be changed. By this point, we were done and couldn't stay one more night and made the decision to leave. Please know that this is not against the people at Coastal Vacation Rentals - prior to the stay, they answered all questions and were very professional. But based on the above, we will never stay at this property again. I recommend that you look into the above so that future renters do not have to experience what we did. read more

I don't know how many different ways I could convey how horrible our vacation rental experience was with this company. I genuinely don't understand how they're even still in business! The place was filthy--we spent the entire first week of our rental cleaning it. It was furnished with cheap junk at a very high end price. And the customer service, if you have a complaint or concern is nonexistent! Steer clear of this tragic company! read more

I loved working with Kenderick to set up my stay in Pismo. The property was fantastic. Clean, well equipped, and great views. I had no issues at all with appliances, cleanliness, or service. read more

Our experience was very poor! There is suppose to be one additional parking spot besides the one car garage, but every day the spots were taken by other vehicles that did not have parking passes and they were never towed even though there is a sign from the HOA stating that it is enforced. No one enforced the rule at all. We were inconvenienced with having to find a spot on the street. Second, the garage door opener wouldn't work. I called the office the day we got to the rental and informed them, possibly thinking it was a battery issue. I drove back to the office to get a new battery and the remote STILL didn't work. This was another inconvenience, considering we needed to utilize the garage to avoid from parking somewhere on the street since additional parking was never available on premises. Thirdly, ( and the biggest dissatisfaction) there was construction going on less then 100 ft away every morning starting at 7 am. We were never informed of this by the rental company, which we believe we should have! The rental has no a/c thus we are forced to sleep with windows open, etc. I called the office midweek to inform them off this issue, they stated they would let there manager know and I would hear back. I never received a returned phone call. Fourth, the washer on premises ruined some of our clothing with black grease like stains. We feel that paying $300/night was not fair and feel a portion of our rental price should be refunded. When I turned in my keys at checkout I made my complaints known and the staff didn't seem to care. They were unapologetic and have poor customer service! I feel one star is still not appropriate with rating our experience. read more

she's a scam artist. she promises one thing and never delivers. good luck getting your security deposit back. she lies. she tells you what you want to hear and then changes things up depending on her mood. i was planning on renting for 6months so i asked for $100 off; she got upset, raised her voice and insulted me "you can't afford it???". her customer service is horrible, she doesn't deserve to be in business. do a search, there are much better places to spend your hard earned money that actually appreciate you! read more

We tried to book a rental for the month of July. In several places in the description it said that this rental would accommodate 4 adults. My husband went through the booking process to pay the booking fee and deposit. We get a call that this unit only fits two people and we can't book now. They were not accommodating or willing to make it right that they made a HUGE mistake with false advertising. Ruined our vacation. They weren't even apologetic or helpful to try to help us find a new rental. Bad business. read more

If you drive through downtown Pismo Beach, you will see Coastal Vacation Rentals signage just about every where you look and there is a reason for that, most vacation rentals owners such as myself wouldn't trust their property management to anyone else. This office is well staffed and attentive to the needs of both, their guests and owners. In a perfect world, light bulbs wouldn't burn out, and the hard water wouldn't wreak havoc on our water heaters and toilets. Unfortunately, all these things happen, twice as much as they would at home, the price of owning a property at the Beach. There is so much that goes on behind the scenes before you check in, I assure you, Coastal Vacation Rentals as do the owners of the properties that you are renting, want nothing more than your experience to be one that will bring you back for years to come. I have rented properties many years before I ever purchased my own, I've been on both sides of the coin. When renting a property, always check for anything that may not be working properly, make your list and report it right away. Owners do not want to keep any of your security deposits, nor do they want you to be blamed for damages to their property if they were pre-existing. We know you've worked hard all year for this trip to the Beach, we all treasure you as our guests. These vacation rental companies have not only an obligation to you, the renter but to the owner as well. Vacation rentals offer accommodations that hotels just can't compete with, this is why they are in such high demand. Billie and her staff go over and above to accommodate the needs of owners and guests alike, I've relied on Coastal Vacation Rentals for 10 + years and plan to continue our working relationship for years to come. read more

Always a great time on the Central Coast. We have been renting this great beachouse for 9 years. This is a family and friend tradition for us every summer. We enjoy all that the area has to offer, the dunes, the beach, the drive in movies, bon fires, surfing, fishing, Avila Ranch, wine tasting, shopping, restaurants, kayaking, hiking and a lot more. You can be as active as you want or just chill on the beach. The home is always ready for us to enjoy. Coastal Vacations is always available for things that come up and goes above and beyond when needed. A big thank you to Billie and the staff at Coastal Vacations and to the owner of the beach house for making it such a nice home for my family to enjoy. read more

I would not recommend this place. First, there was a dead rotting bird right outside the bedroom window that forced us to close the window due to the smell. I immediately called to ask them to remove the bird, which they said they would immediately, but did not at all. Also, they charged me $15 for not taking out the trash at the end of my stay. They seemed very concerned and attentive over the phone but really just wanted me to hang up. Seek somewhere else first. read more

House smelled odd. Location was nice. Unusual staff set up - no one can answer any questions without asking the manager. She's impossible to deal with. We would never use the company again. read more

Worst experience of my life!! Rented condo for 2 months (feb/mar). Condo not ready for occupancy. Cupboard door under sink fell off when opening it; dishwasher door would not close; toilet in guest bathroom would not refill after flushing; 5 lights in living room ceiling were burnt out; deck light was burnt out; stairway light sconces had 1 light not working and others only had 1 of 2 bulbs working in each; master bath shower had MOLD in it!; no cleaning supplies for a 2 month stay; refrigerator leaked from the defrost pan all over the kitchen floor; 3 windows in guest bedroom would not open and when adjusted could not be locked; people in the office were extremely courteous and prompt in addressing these issues but the manager, Billie Kelly and the real estate broker owner, Erin, were so lacking in customer service that it was as if I was being punked! Erin was rude and obnoxious when I requested some money back for the 8 days my wife and I had to stay at the condo for repair people to come. I have never been spoken to and insulted like she did in yelling at me. God help anyone who runs afoul of these two women !!! read more