This place does more things right than wrong.
Stayed in a suite for the annual WWSP Trivia contest. Room was set up perfectly for WiFi connections. There were a few slow spells, but nothing major.
Really appreciated seeing pictures of the Stevens Point I knew as a child: the Carnegie Library, and several views of the old Main Street, much of which has been removed in the name of "progress."
Very clean room with comfortable bedding and pillows. There was a full size refrigerator, dishwasher and small sink. Plates and flatware were also provided.
We thought it strange there was no closet by the entrance--just a coat rack with a shelf in the bedroom. At least one more chair and another lamp would've been appreciated. There was plenty of empty space in the large rooms. The alarm clock was simply that. No radio was provided in either room. The hotel pool reminded me of a therapy pool. Small, even by hotel standards. There was no whirlpool and whirlpool tubs were not an option when I booked the reservation. Extremely disappointing.
It's been open over a year, and the staff still doesn't realize when the hotel is booked, as it was that weekend, that 2 carafes of regular coffee are not enough. Breakfast starts at 7 am, and at 7:09 they were completely out of coffee. It was a good, filling breakfast, with fresh fruit, nice selection of doughnuts and pastries, French toast sticks, make your own waffles, yogurt, scrambled eggs, potatoes, ham and juice. Breakfast area too small in my opinion. Sat at the bar both days.
As is usually the case, there was some activity in the area that involved middle school students, but it wasn't until I entered the hallways that I could hear, and was almost knocked over, by the rowdy kids running up and down the hallway. I usually hear them throughout my stay. That I didn't indicates the soundproofing is much better than at other area hotels.
Check-in and out was unusual. A very small lobby. I picked up a phone for service. The desk clerks were quick to respond. However, I don't understand why they don't have express checkout. There was no receipt under the door Monday morning. I had to literally check out at the desk to get a receipt. We wanted coffee for the road, but at 10:15, there was not a drop to be had in the carafe in the lobby.
They should add a whirlpool or offer whirlpool tubs and have that good Wolfgang Puck coffee available in the lobby 24/7. Overall, the location is great--in the heart of downtown, and near numerous eateries and shops, as well as a park. Staff is friendly. This is my hotel of choice when I'm visiting the area, even if they have a few improvements to make. read more