Does excellent work and dont add things on that arent needed. Would definitely recommend them to…read moreothers.

Disrespectfully hung up on me when I called them asking if they could help me with an emissions…read moretest. I understand not being able to do it, but to hang up the way they did left a bad taste.

They are a little bit out of the way but they are a great auto service place. I feel sort of like…read morekeeping them a secret. I had some noise with my brakes and they replaced the ones that needed replacing...more importantly they didn't replace what I didn't need.

Great place with on the spot knowledge and innovation. I came in with something rattling under my…read morecar and they took care of it in a matter of seconds. Thank you very much for your time!

I expect, as with other reviews here, that Young Auto will respond to this and attempt to negate…read morethe truth that they overcharge out of town customers simply because they can. So, just know as you read this review, how willing the upper management is to outright lie. We were on vacation in door county when we experienced a bad wheel bearing. I was confidant that was the problem based on the symptoms. I called 5 shops in and around fish creek (where we were staying) and Young Auto in Sturgeon Bay was the only one that was able to look at it - and potentially replace the bearing - in a day. We had to get home that same day so we had it towed there late morning. It was indeed a bad wheel bearing. They called after confirming it and said they were able to get the part locally and could replace it by 5 pm and that they would do a whole vehicle check as well. The quote seemed very high but, with no other option, we agreed to the $980. They did not do a whole vehicle check and the bearing noise returned on our 250 mile drive home. Found grease splatter inside wheel as well and had to have it re -repaired. Young did follow up a few days later and did suggest I call NAPA for a warranty claim on the part. It was during that process that NAPA rep said the exact bearing kit was under $200 wholesale cost to Young auto and $191 retail online to anybody. The line item on Young's invoice was $418. That's a 107% markup on the part itself -- with another $550 for labor to replace 1 wheel bearing. Young emailed me again in 2 days and, while I expressed appreciation for them following up, also told them their markup amount over the actual part price was outrageous. They doubled down and responded that retail cost IN THEIR REGION was $398. That was a lie as I called the exact NAPA in Sturgeon Bay just 2 miles from YOUNG auto and found retail was $240 and wholesale price to Young Auto was under $200. Some up charge amount is reasonable and expected but it was easy to fact check with NAPA and Young service manager simply lied again when I called them on it. Vacationing customers have to pay these huge up-charges to get fixed and get home so why not just admit they charge so much because they can rather than lie? So, their follow up did seem high level but that little bit does not justify: 1) overcharging SO MUCH for the part in the first place 2) shifting the responsibility for their failed repair to NAPA because they know I'm not going to return 250 miles for them to remedy 3) adding insult to injury by then lying a second time that the part cost $398 in "their region" when the sturgeon bay NAPA confirmed the cost to Young was $200 and only $240 RETAIL 4) any review response online when their MO seems to be to just lie again

They are not cheap but always do quality and honest work. They have been around for a long timeread more

I cannot even believe how amazing the service was that we just received. Got a flat tire while up…read morein Door County for the weekend and we don't live in the area. No where else was open on a Saturday, so we decided to stop here and I'm so glad we did. They didn't have our tire in stock but they called around and managed to find us one. They went to pick it up for us from the other place and installed it. Great job, Marcel and Elliot!

On Saturdays this business normally closes at 1:00, but on this particular Saturday in early May,…read moremy almost 8 month pregnant daughter and her 2 year old were on their way to watch the Door County Marathon finish, when the Volvo malfunctioned. It was 12:50. Roadside Assistance gave her Jim Olson's number since nearly everyone else in town closed at noon, and a fabulous mechanic named Marcel Bruyere stayed open past 1:30 to help her by fixing her car. On the spot! He was knowledgeable, professional, personable and cheerful! Wow! To think that she may have had to leave the car in Sturgeon Bay (3.5 hours from her home) until Monday for a mechanic to check it out - I shudder. She was stressed and the 2 year old was close to a meltdown. I'm telling everyone about this man and this place. What a wonderful way to start a weekend getaway! Patronize this place!

I'm done with this place. I've used them several times for basic mounting and balancing, and…read moreignored the inconvenient fact that they are cash only - no credit cards - in 2016. But every time I go to bring them business now, they can't get me in, it'll be several days, even for the simplest of requests. It's sort of what you'd expect at a yokel gas station in the middle of nowhere. Your car breaks down and Cletus comes out with a greasy rag to look under the hood before telling you it'll probably be a week or two before they can get that new tire for ya. It sadly seems like a lot of Door County businesses. Behind the facade of a vacation wonderland, the local full time residents have to deal with high priced, mediocre mom and pop businesses.

WWARNING! WARNING!…read more DON NOT BUY A NEW CAR FROM THESE PEOPLE!!!! I bought a Chevy Bolt from them with a five year bumper to bumper warranty and they refuse to honor it. They tell me that since they changed from Olson to Patriot they are not EV compliant, even though they SELL Silverados! It is the same store, same shop same staff. They even replaced the battery on my Bolt when I bought it, so I know they are equipped to work on it. Here is the kicker. I need the WINDSHIELD WASHER PUMP FIXED!! This has nothing to do with being and EV. It's just the windshield washer. To make matters worse, the service guy I spoke to, in person, basically told me the could WORK on the car, they just wouldn't honor the warranty. These people are friendly rip off artists. They will smile at you and lie to your face. BUYER BEWAR

Scheduled my 2015 Chevrolet Sonic to have the timing belt replaced at 200,000 miles. At the end of…read morethe day that they were supposed to do the work they told us they did not have the tools necessary for the job and I would have to reschedule. This same thing happened to my daughter. They appear to not care about the customer's inconvenience in having to give up their car for multiple days because of their inept workplace habits.

On vacation in Egg Harbor. Ran over a screw. Tire was flat after a day...which was Sunday. Had…read moreFix-a-Flat and filled it to get back to town without towing. Chose LeFevre because they were closest but also because they had 5 positive reviews on Google. I was surprised there was no Discount Tire or Tires Plus in Sturgeon Bay but LeFevre was it. Drove on my half flat, they were busy but brought my car in right away. Couple things, first they weren't too pleased about Fix-a-Flat because "it is messy" but they dealt with it. It was either Fix-a-Flat or pay for towing 25 miles. Second, Monday's are typically busy for them due to scheduled appts so you might want to call ahead which I didn't do. All told, I arrived, they got me in quickly, were done in 30 minutes and charged me under $25. While they aren't overly friendly, they were efficient and inexpensive. I would recommend. :)

Never have your car towed here for service. Had it towed in the late afternoon and the next morning…read moreI called to check for an update. Guy says he knows nothing about it and doesn't have time to repair it either. I ask for keys which he easily and quickly finds. ON THE ENVELOPE it has car type, issue for repair, and phone number of owner. I asked why hadn't he called to inform us about the car and that he can't repair it or have time for it. Again states he didn't know anything about the car.

Don't even consider this dealer. Experience went from bad to horrible. My dad did all the dealing…read moreup until we go to the dealer, get there and are told well there is a damaged piece we found upon inspection but we ordered a new one. I thought it this should have been taken care of before we came by replacing it with another vehicles piece. Found scratches on the new car and the "deal" I got was so so for that. Get to the financing and it took longer than expected so the finance man left before it was completed. Now I had to "rent" the car I was supposed to buy and go back to do the paperwork. Go back on Monday and I am pressured to buy more crap I don't want or need and was stupid and fell for the "Patriot Package". I was lucky and they didn't have time to apply it so the next day I changed my mind. This is where we have a huge problem. Try getting a refund from these people. It took me 2 weeks, lots of calls to many people, and they had no documentation on this so I was accused of trying to get money for something that was on my car but indeed wasn't. Finally get them to agree I am owed and they will not return the money to me and say it has to go to the finance company. I at this point have no trust in the place and want proof. While trying to get this or the money in a check to myself I was hung up on by Crystal in the office. She is by far the rudest "professional" I have ever experienced and a poor excuse of an office manager. She refused to give me her supervisor when I called back, said I started it, and then started not answering the phone. She also made sure the other girl didn't answer when I called as well. I have been in customer service my entire life and even if you get customers you don't want to deal with you have no right to hang up on them, not answer the phones, or refuse their calls. This business has 5 year olds running the office and is the most unprofessional business I have ever dealt with. Every time I think about this car my eye twitches. I despise this vehicle and wish I would have backed out while I could have.