We had a minor fender bender when our garage attacked the front fender of our Toyota. Alex gave us…read morea very reasonable quote for the repair and returned a like new vehicle in no time at all. No overages and spiffy!

We just had our car detailed at Bayside, and they did a beautiful job!read more

I expect, as with other reviews here, that Young Auto will respond to this and attempt to negate…read morethe truth that they overcharge out of town customers simply because they can. So, just know as you read this review, how willing the upper management is to outright lie. We were on vacation in door county when we experienced a bad wheel bearing. I was confidant that was the problem based on the symptoms. I called 5 shops in and around fish creek (where we were staying) and Young Auto in Sturgeon Bay was the only one that was able to look at it - and potentially replace the bearing - in a day. We had to get home that same day so we had it towed there late morning. It was indeed a bad wheel bearing. They called after confirming it and said they were able to get the part locally and could replace it by 5 pm and that they would do a whole vehicle check as well. The quote seemed very high but, with no other option, we agreed to the $980. They did not do a whole vehicle check and the bearing noise returned on our 250 mile drive home. Found grease splatter inside wheel as well and had to have it re -repaired. Young did follow up a few days later and did suggest I call NAPA for a warranty claim on the part. It was during that process that NAPA rep said the exact bearing kit was under $200 wholesale cost to Young auto and $191 retail online to anybody. The line item on Young's invoice was $418. That's a 107% markup on the part itself -- with another $550 for labor to replace 1 wheel bearing. Young emailed me again in 2 days and, while I expressed appreciation for them following up, also told them their markup amount over the actual part price was outrageous. They doubled down and responded that retail cost IN THEIR REGION was $398. That was a lie as I called the exact NAPA in Sturgeon Bay just 2 miles from YOUNG auto and found retail was $240 and wholesale price to Young Auto was under $200. Some up charge amount is reasonable and expected but it was easy to fact check with NAPA and Young service manager simply lied again when I called them on it. Vacationing customers have to pay these huge up-charges to get fixed and get home so why not just admit they charge so much because they can rather than lie? So, their follow up did seem high level but that little bit does not justify: 1) overcharging SO MUCH for the part in the first place 2) shifting the responsibility for their failed repair to NAPA because they know I'm not going to return 250 miles for them to remedy 3) adding insult to injury by then lying a second time that the part cost $398 in "their region" when the sturgeon bay NAPA confirmed the cost to Young was $200 and only $240 RETAIL 4) any review response online when their MO seems to be to just lie again

They are not cheap but always do quality and honest work. They have been around for a long timeread more

Does excellent work and dont add things on that arent needed. Would definitely recommend them to…read moreothers.

Disrespectfully hung up on me when I called them asking if they could help me with an emissions…read moretest. I understand not being able to do it, but to hang up the way they did left a bad taste.

They are a little bit out of the way but they are a great auto service place. I feel sort of like…read morekeeping them a secret. I had some noise with my brakes and they replaced the ones that needed replacing...more importantly they didn't replace what I didn't need.

Great place with on the spot knowledge and innovation. I came in with something rattling under my…read morecar and they took care of it in a matter of seconds. Thank you very much for your time!

They do an excellent job I have used there services many times and are very good on the priceread more

They were dispatched for a tow from AAA. Very fast and responsive. Also , super friendly. Would…read morehighly recommend them.

He took my call at 5:30 a.m. and will pick it up by 8:00 or 8:30 today!…read more Exceptional service especially on such a cold winter day -2°

04/18/21 - I was up in Baileys Harbor 3 1/2 hrs from home in Chicago when my check engine light…read morewent on. Not wanting to damage the engine I had to call for a tow. I made arrangements through my insurance to have my car towed to Sturgeon Bay as nothing was open on the peninsula. The pickup was scheduled for 10:30am. Like clockwork DC Automotive towing showed up @ 10:3am. The driver called and informed me he was there to pick up my car. When I came out of the lobby he was already hooking up a Honda Accord to the flatbed tow truck. The only problem is it wasn't my Honda Accord lol . After letting him know and showing Seth the right car he hooked it up (my car) and brought it the the drop off lot in Sturgeon Bay. Can you imagine the other person coming out & finding their car gone (too funny ). Maybe not for them. I rode into Sturgeon Bay w/Seth and found out he has accomplished an amazing amount in his short 20 year life including being the owner of this towing company & having a 2 other jobs. He has done so much more then I had at his age. Super nice guy, hard worker. If you ever need a tow give DC Automotive Towing a call @ (920) 746-9790 in Sturgeon Bay. Thanks Seth

courteous nice family! excellent service!…read morewhile traveling our class b van needed an alternator! They were extremely helpful & got us on the road quickly! I highly recommend this business!

WWARNING! WARNING!…read more DON NOT BUY A NEW CAR FROM THESE PEOPLE!!!! I bought a Chevy Bolt from them with a five year bumper to bumper warranty and they refuse to honor it. They tell me that since they changed from Olson to Patriot they are not EV compliant, even though they SELL Silverados! It is the same store, same shop same staff. They even replaced the battery on my Bolt when I bought it, so I know they are equipped to work on it. Here is the kicker. I need the WINDSHIELD WASHER PUMP FIXED!! This has nothing to do with being and EV. It's just the windshield washer. To make matters worse, the service guy I spoke to, in person, basically told me the could WORK on the car, they just wouldn't honor the warranty. These people are friendly rip off artists. They will smile at you and lie to your face. BUYER BEWAR

Scheduled my 2015 Chevrolet Sonic to have the timing belt replaced at 200,000 miles. At the end of…read morethe day that they were supposed to do the work they told us they did not have the tools necessary for the job and I would have to reschedule. This same thing happened to my daughter. They appear to not care about the customer's inconvenience in having to give up their car for multiple days because of their inept workplace habits.

I cannot even believe how amazing the service was that we just received. Got a flat tire while up…read morein Door County for the weekend and we don't live in the area. No where else was open on a Saturday, so we decided to stop here and I'm so glad we did. They didn't have our tire in stock but they called around and managed to find us one. They went to pick it up for us from the other place and installed it. Great job, Marcel and Elliot!

On Saturdays this business normally closes at 1:00, but on this particular Saturday in early May,…read moremy almost 8 month pregnant daughter and her 2 year old were on their way to watch the Door County Marathon finish, when the Volvo malfunctioned. It was 12:50. Roadside Assistance gave her Jim Olson's number since nearly everyone else in town closed at noon, and a fabulous mechanic named Marcel Bruyere stayed open past 1:30 to help her by fixing her car. On the spot! He was knowledgeable, professional, personable and cheerful! Wow! To think that she may have had to leave the car in Sturgeon Bay (3.5 hours from her home) until Monday for a mechanic to check it out - I shudder. She was stressed and the 2 year old was close to a meltdown. I'm telling everyone about this man and this place. What a wonderful way to start a weekend getaway! Patronize this place!

I'm done with this place. I've used them several times for basic mounting and balancing, and…read moreignored the inconvenient fact that they are cash only - no credit cards - in 2016. But every time I go to bring them business now, they can't get me in, it'll be several days, even for the simplest of requests. It's sort of what you'd expect at a yokel gas station in the middle of nowhere. Your car breaks down and Cletus comes out with a greasy rag to look under the hood before telling you it'll probably be a week or two before they can get that new tire for ya. It sadly seems like a lot of Door County businesses. Behind the facade of a vacation wonderland, the local full time residents have to deal with high priced, mediocre mom and pop businesses.