How much time do we spend trying to contact & problem solve with " customer service " reps? I…read morecalled Century link 6 times (45$ for life no contract I've had over 5 years) my streaming was difficult ,speed slowed down , slower than ever. Thanks for answering! I'm told I need to buy or lease another modem for a 100$ , I refused , then transferred to loyalty Dept in Guatemala City . Seemingly competent rep tries to upsell me the faster service , mine was fine for 5 years ? Then I need to buy new modem 100$ I refused so they made concessions . Called back to confirm the changes and no extra charges , off shore agent drops my call?? No call back ? This new modem and up selling similar to new programs on the iPhone that slow it down so you need to buy the newer model? So much for one price for life? I'm a " global " person but it's hard to understand ? Sometimes I feel like I'm playing a " shell game" in the street , you think you resolve issue , your bill comes and it's not what you agreed to? That's why I called back , but call was dropped by agent. Corporations like politics are infected with greed, ego & power? Update sixth call maria in loyalty Dept in Boise Idaho solves & clarified issues said the agents off shore probably didn't know how to read coded information ( or would not take time to decider coded info) , thank you maria in Boise! This is a grueling process customer service" please try to keep it on shore in the country your serving for clarity & keep jobs local?

Multiple outages this year that last 4 to 5 days. Refused to prorate monthly charges to reflect the…read morelost of service for those days.

Absolutely horrible customer service! If you have ANY options for cable tv that doesn't require a…read moredish, I strongly urge you not to use this cable provider. They SUCK!

I have been a dish customer for 25 years and now they want to raise me to a ridiculous price. All…read morethey do is push products and now for the first time I am pissed and may leave dish at the end of my billing cycle. I even lowered my package years ago which I shouldn't have to do. New customers pay far less for a two year locked price and zero for joeys. This isn't right at all. One star dish and I will be reviewing everywhere. It takes a lot for me to do this type of work.

Desert Leaf loves working with Login! We have used Login for all our communication needs for most…read moreof our 39 years in business and they have always come thru immediately for us each and every time we reach out to them. They do a great job!

Great company to work with! Always takes care of our needs in a timely manner. Amazing customer…read moreservice, especially Serena and all the on call technicians. Would definitely recommend.

My internet stopped workin a few days ago. I called Sprocket Communications and a technician was a…read moremy home the next day. Excellent customoer service. I hilghly recommend.

From my first order conversation with Tracey to the install day with Eric... the experience with…read morethis company has been exceptional. We live in a rural area where Internet connectivity is pretty sketchy, but now we're killin' it! Highly recommended.

Maybe it's time to raise the bar. Decades ago, these homes were underground wired for comcast…read more So I kept it five years ago. Now it's Xfinity and they give me a lock in price and my Mbps speed is over 450 this am. You are lucky if nice hotel is 100. They don't charge me any extra. Last month it was 300. Catalina Foothills

The short version: out-of-control advertising with no way around it is basically my entire problem…read morewith Xfinity. As one of many in this day and age who already has a severe case of notification fatigue, the last thing I need is regular pop-ups from my WiFi app telling me "10 ways to stream Game of Thrones faster" or "protect your data this fall with our new features," so the second that started happening, I opened the app to go scorched earth on my notification preferences. But the only option I had was to turn off service-related notifications, which are literally the only notifications I want. After some scrounging around, I found out you have to go to their website (to turn off notifications on their app??), log in to your account, and turn off marketing notifications from there. Oh but then that didn't work, and I was still receiving an onslaught of email marketing in addition. So then I gave up and talked to one of their customer service agents about how I wanted to stop getting advertisements, and what does this man do? He starts advertising to me (see screenshots). Sitcom material at this point. So then after probably an hour of going back and forth with this guy (how long does it take to turn off marketing spam? Seriously?) he says my notification preferences have been updated, but then here I am, still getting advertisements in my inbox on a regular basis. On further investigation, it looks like these marketing emails are marked as "service-related" and the only way for me to get rid of them is essentially for me to block any and all notifications from Xfinity, which I have now done because I'm so over the advertising. Guess I'll just be relying on my credit card statements to make sure my bill goes through, and if my WiFi goes down, I'll just hope it comes back up again lol. The sad thing is my experience with Xfinity's WiFi has not been terrible in the grand scheme of things - I have one of their lower tier plans (poor grad student life) and my WiFi performs about how I'd expect it to for how much I'm paying, I've never even had an outage. But man, the advertising nonsense and the BS with this customer service rep are just such obnoxious, VERY fixable issues that I'm left feeling excessively annoyed with this company. Considering switching to Quantum since they're doing a bunch of installs in my area now. Cheaper, better quality, and maybe they'll have a functional way for me to opt out of marketing!

Our experience with A1 was very good. Danny our service tech was timely , pleasant, knowledgeable…read moreand focused on doing exactly what we needed to have completed. The work was exceptionally well done and completed in a minimum amount of time. Having a background in teaching technology education, I will attest to the quality of the work. It was better than most of the service provided by local telecom vendors. We will be using A1 for our additional service needs.

I Can't Get Them To Finish The Job!…read more Joel came as scheduled and did the work but left the coaxial cable he repaired exposed to the elements and leaving an unsightly appearance. I sent him a number of texts and one with a photo showing what is left to be done (put it back like he found it) and he gave me a time he would come back but he was a no call/no show. I reached out to a field manager who sounded like I startled by calling him as he was out of breath and discombobulated and struggled to get his bearings to ask for my address. We hung up and from Sunday (the service date) to Thursday They have yet to call me with any information or service! I hope you get better than I'm getting from them. Good luck!

Great friendly customer service. Very helpful to seniors…read more I needed a new modem for some reason and they gave me a new one to replace the original one. I managed to install it myself.

Two things. I was with Xfinity for 12 years. A few months ago I had a reception problem and called…read moreto ask for a tech to be sent out. I have never in my life been treated so rudely; the "agent" on the phone refused to set up a tech appointment UNLESS I agreed to add phone service. After having him actually yell at me, I hung up. I tried again with a different "agent" and got the exact same treatment. Second thing: I changed providers because of this; went in person to the xfinity office to cancel (did not have a contract) and was told I had a refund coming. I have since found out that actually getting a refund from Xfinity is basically impossible; mine was only for $15 and I am doing what they apparently design in, which is not bother to try to get it back. People who are due hundreds of dollars are in much more dire straits than I am. I will go without any internet service before I would ever use Xfinity again. This is their business model and their people are trained to abuse customers this way. Nothing surprises me any more, but they can keep the $15 and instead enjoy the loss of the ongoing monthly payments that were twice as much as I am now paying for better service with the new provider.

STAY AWAY! This company has zero integrity and they are thieves. We paid them 1200$ for internet…read moreservice at our son's house and they stole our money! They continually strung us a long until they finally said they couldn't provide service to his home and would be sending us a refund check. Weeks, months went by I talked with owner Mike saying it was on its way. It never came. I finally threatened legal action and they completely stopped replying to me. They will also charge your card multiple times a month illegally. Please save yourself the headache. I will be taking them court as last attempt to retrieve the money they stole!

I've been with Litewave for 16 months now, not really by choice. My area is severely limited in…read moreoptions for internet providers. We signed up before 5G internet was available from Verizon or T-Mobile. I really tried to give these guys a chance. They're local, and small, and really have been trying to keep up with demand. The main problem is that I have been severely over-charged. Sometimes charging me three times in the same month. I brought the issue to the CEO almost 2 months ago, and was still charged 4 times. They said they would apply credits to the months ahead, but that hasn't happened. I'd say they have overcharged me by about $1,200 so far. Also, there is no online account, or anywhere I can change my billing information. I don't even know how to take my credit card information out of their system to avoid getting charged more. It's like everything has to be done by email. The installation process also had a bunch of delays, which was frustrating, but I gave them the benefit of the doubt, being such a small company. I mean, the CEO is out there putting radios on rooftops and drilling holes himself. All in all, I am just really disappointed. I tend to err on the side of trusting people, and giving them the benefit of the doubt. I just don't think anyone else should be giving Litewave that.