Chris did a fantastic job of checking our AC unit today. He was very detailed and checked out…read moreeverything. He answered all our questions. Very friendly and has a great attitude!

Had a new AC unit installed at a property and technicians left sheet metal screws and little…read morecorners of sheet metal all throughout my front yard. One screw ended up in my tire that I had to then take to discount for them to repair, luckily it was free. Their installers are heavy smokers so your house will smell like smoke for awhile. Zero professionalism from their installers and this is from someone who worked in the trades themselves. They provided two maintenances with the new AC unit. When they came it was during the winter time so they inspected my heating system. It was more of a check sheet to go through to see what they could convince you to replace. I was told the blower motor needed to be cleaned because it was dirty. The picture their technician took of the blower motor did not show any debris or dirt on the blower motor fins. When I inspected the blower motor it did not show any debris on the fins. They told me the circuit board was showing signs of shorting and that there were burn marks on it indicating this. Again, the picture their technician showed me did not reveal this. The inspection I performed did not reveal this. They did say my capacitor was going out, which my multi meter showed was true. They wanted 400 dollars to replace it. I bought one for 3 dollars from Grainger and plugged it in. When I would ask the technician questions they would pause and say I am not sure let me ask and would proceed to try and call someone. How can you say something needs to be replaced, but cannot explain to me why? How can you not answer basic questions? Why are they letting a technician who barely knows common HVAC terms to perform work solo? When they gave me my quote the unit model number they presented in the quote was not the same model number they installed. None of the model numbers were the same as the units they installed. My condenser and the evaporator coil both were different models than what was listed on the estimate I signed. When I mentioned this I was told that they recently updated the models so the numbers from Dakin are different and they haven't updated them yet on their end. When I looked up the " new" model numbers it was for units that were rated lower than the one I picked and paid for. Then when I told them I did not want their services or them to come back anymore I started receiving calls almost daily for months of them trying to get me to schedule another service and to "make it right". I am not in the business of giving companies business that need to "make it right" after the fact. This company performs shotty work and tries to pray on those who do not know anything about HVAC systems to nickel and dime them by trying to perform unnecessary work.

Our HVAC died on us in October of 2024. It was 16 years old on R-22. Eric came out to service it,…read moreplugged the leak. Apparently it had more than one leak and the entire refrigerant ran out in two days. He was completely out of refrigerant. We opted to wait on replacing it due to costs. It was something we had to save up for. Fortunately we have a very well insulated home made with 'ice block', a method of insulating the inside of the block using styrofoam supports. So the house holds up well in the winter months as we used two oil heaters and maintained a very comfortable environment in a 2100' home. We finally saved enough $ to pay for an entire replacement based on what we were seeing similar units selling for online with labor. We had several estimates done by other HVAC companies as well, but Air Flow Systems was considerably cheaper ($5,000 to as much as $12,000 less), and that was with the upgraded SEER2 plus the new 454B. This unit had all the bells and whistles of energy efficiency and is incredibly whisper quiet at all times. I questioned Eric on the much lower than anticipated fee, and he said he did cut us a big discount (by thousands, literally) due to what happened prior with running out of refrigerant, and as fellow Christians. This new version is amazingly smooth, has a touchscreen thermostat (very nice) and little perks. We never hear it turn on and off, which is great! They had this installed in under 6 hours. We are extremely pleased that they arranged this before the 4th of July, 2025 as well. Eric has us on the calendar for annual wellness check ups, too, but this unit will surely outlast the old one it replaced and will likely outlive us! Great service, arrived exactly on time early in the morning and installed lickety-split! He has such a good attitude about his product and business, and good things to say about Christ as well. Very grateful and super satisfied with the unexpected discounts and generosity. He even ran home for more refrigerant as he was a little short. He wanted to be sure we had the maximum needed. Highly recommend, and will use him always!

A/C quit working during the recent heat wave in the middle of the night. Called Eric up the…read morefollowing morning and he arrived within a couple hours. Quick, professional service, was done within about 30 minutes.

Thank you Ruben and Alex for the professional service and parts. Will definitely…read moreuse Grasp Heating and Cooling again!

Worst place to take your heating and cooling buissnes. Took a fridge to get fixed was told it was…read morefixed and ready I made the 45min. Drive only to find the fridge was not ready when we got there. Came back later that day was told it was all fixed and was being charged 150$ craziness but at this point we just wanted to pay and never come back again. Before paying we checked the fridge and still was not working the owner Jose said he didn't know why it wasn't working and asked us to leave it there again... we told him no and that there was no way we were paying a cent of the 150$ he was asking for not fixing the fridge. This guy has no clue about fixing a fridge. We took our fridge to "lupitas" were they fixed our freezer and our fridge. For way less that we were getting charge for one fridge that was never fixed. This people are a rip of..I give them a -0 star. We recomen u try "lupitas" before ever taking your buissnes to "grasp heating and cooling " the biggest public rip of in Douglas az.

I applied for Efficiency Arizona and the first contractor they connected me with I spent over 2…read moremonths trying to get my install, I was able to get a new contractor assigned to me and was so glad they assigned me Saguaro Air Solutions they were wonderful quick to give me a quote and within a week they did the install and it only took Jesse and his men 1 day to do the install and remove the old AC unit. If you are going through Efficiency Arizona I suggest you ask for this company to do your install. Even if you don't use Efficiency Arizona I recommend contacting this company. The new AC is great no problems it cools the house fast. Thanks Again

Amazing & affordable HVAC service in Sierra Vista - Saguaro Air Solutions…read more Jesse (owner of Saguaro Air Solutions) provided me a fair & honest estimate to replace my whole A/C system. Out of the 4 estimates I received, his was a lower cost & for a much better system with a heat pump. I questioned if he offered any discounts/rebates, & his answer was that he charges a flat rate (for system & installation) & doesn't show a bunch of discounts to make the customer feel good about getting a good price. Jesse was very responsive to all my email inquiries & answered everything I had questions/concerns about - approx 6 emails). He kept me informed up to the day of installation. The install went very well & it was only 1 day w/o A/C vs the other HVAC companies of 2 days - including from major, more popular companies.   I also had duct cleaning done - the same day. They were careful to cover all furniture & carpeting to avoid falling dust. They also took the extra effort & cleaned/washed my register vent covers, & cleaned up the work site upon completion. I would recommend Saguaro Air Solutions for any A/C or heating (& duct cleaning) work for anyone needing HVAC service.

This is the second AC/Heat unit Berg's has installed for my home, the house has two units. I am…read morepleased with my Carrier Infinity unit just installed, it is super quiet, and cost much less (thousands less) than competing units and comes with higher rated heating and cooling. The unit is "sleek" and easy to maintain. The Infinity is remotely monitored and software updates are automatic; Carrier sends me an Email when updates are installed. Berg's came on time, cleaned up quickly, and replaced my 20 year old system in two days. Gone is the old metal exhaust pipe for the secondary gas heat ex-changer (programed to fire up below 25 F) which exceeds Government suggested gas efficiency, allowing escaping exhaust to use PVC piping. Good bye high gas bill for this unit. Call Berg's, they will do you right.

Contacted this business on Wed. morning. Unable to provide service until Friday am. Told we would…read morehave a technician between 7:30-12:00. Sent an email to ask a question of business at 10:00am Friday. No return response. No call and on one had shown up by 11:45am. Called. Left message on answering machine to contact me as soon as possible. No response. Apparently, someone finally called around 12:20. No apology, and no discussion about why someone did not call and let us know they would be after the promised time. Calling another company to provide service. Remember how mad you get when given a time after waiting for 2 days and no one shows up. In my opinion, based on my experience, this could happen to you if you call this company for service. It happened to me. If I could give 0 stars, that would be my rating as zero got done

Everyone I've dealt with at GNS-from the people who pick up the phone, to the technicians that show…read moreup ready to help-has provided excellent customer service whenever I've called. Just this week, they handled a complex (at least for me!) problem with my heat pump. Jerry showed up when he said he would, and got right to work. The job took two visits to fix, but Jerry showed nothing but professionalism and focus to get my A/C and heat pump working properly. GNS sure picked a helluva guy when the signed Jerry up. Even better? THE PRICE WAS REASONABLE! Companies like GNS and people like Jerry are the reason why I go local when I need help with stuff going wrong at the house. I don't know how far they travel for work, but I say you give them a call even if you're 50 miles from them. You'll be just as pleased as I am with the results.

These guys are new to Page, AZ and are already kicking butt…read more Professional to the max. Offers multiple options at very reasonable prices. Family business that definately takes pride in their workmanship.

I highly recommend Chris at American Comfort to anyone looking for good pricing and high-quality…read morehome improvement services. His dedication to his customers and exceptional work ethic truly makes him genuine.

I have been hiring Chris at American Comfort for AC, heating and other odd jobs for over 3 years…read moreand he never fails to deliver on price, quality and reliability. I highly recommend Chris, his knowledge and capacity to get the job done right the first time is beyond measure.

We would like to take this opportunity to thank first west servicing corporation (sorry, I am a…read morenew user of a smartphone and do not know how to capitalize). We moved into our current apartment in march, 2018. From day 1 we had problems with our a/c and heating. The company on call (I will keep this short) put ourselves and the management thru nightmare of "it's ok; ordering the parts; parts on the way; parts lost; reordering; etc." This went on for 8 months. Finally, management saw the light and replaced them with: first west servicing corp. Everything changed once frederick gray, the owner, and his employees took over. Just listening to them discuss our problems clearly told us these gentlemen knew what they were doing. Yes, they did have to order a new a/c-heater unit but we knew it was what had to be done and frederick explained everything. In November, the new unit was installed and worked. This company is finominal - the gentlemen in his employ were courteous, respectful, friendly, extremely professional and they all cleaned up the areas they had been working in before leaving. We wish there was a better way to say thank you for ending the nightmare - so this review is our biggest thank you. They do: heating, cooling, construction, remodeling, hvac services, painting. 520/458-0545. The absolute best.

From the owner: Our business specializes in HVAC and Home Maintenance.read more