Shockingly - immaturely & unprofessionally - Nancy unilaterally canceled my next 3 appointments…read morewith her (I was going to cancel 2 of the 3 myself anyway, tonight, given I found a different massage therapist, who I prefer, but debated doing so, as Nancy is less expensive), simply because Nancy did not like my Yelp review for her friend & hair stylist Angelina at Effects by Angelina (her alleged business name, according to Angelina - via text, and according to Angelina's website), yet it's Effect - singular - by Angelina, according to Square, which she uses for payments & scheduling, proving Angelina is sloppy with details. UPDATE: Even after Angelina text me that it's "Effects" on Saturday, after I wrote my review, she changed it to "Effect," singular, proving she's flighty & oblivious, and clearly has no idea how to run a business, much less set-up online/efficient booking, or hire a staff to do it for her, given she has no time to run a business, schedule appointments for her business, market her business, or even brand her business - properly.
And then Nancy is stepping in, as - what? Angelina's mother? Is Angelina a small child, or a "business owner"? Ridiculous.
Not only was I surprised by Nancy's immature, amateur, unprofessional, middle-school, Mean Girls level behavior, the way Nancy phrased it was blatantly insulting & disrespectful, as she had the audacity to *attempt* to tell me what she thought I needed: "flexible scheduling," as if I would allow her to steal my voice & speak for me, the way Angelina obviously needs Nancy to do for her. Furthermore, both women failed to even understand my basic needs - like my new male hair stylist does (who has the same level of tolerance/patience as I do for time mismanagement).
No, Nancy, I do not need "flexible" scheduling, however I do need simple, efficient, easy, and consistent scheduling, such that I can put scheduling on auto-pilot. Scheduling is not a task I enjoy doing, nor is it a productive use of my time, especially when technology can easily automate it, if someone is too cost-effective to hire a receptionist. Furthermore, if I were to add up all the multiple hours I've wasted navigating both Angelina's & Nancy's clunky websites - scheduling appointments - it would be hours. Whereas I can easily name multiple small businesses in Washington, D.C., Plano, TX, San Francisco & San Jose, CA, and even Denver, CO, where this is not the case. Thus, it's specific to them.
Nancy is, however, absolutely right that I have already replaced her, and worked earlier this morning to book out my next few appointments, waiting until returning home from errands tonight before canceling Nancy, only to see Nancy's childish email, solving the problem for me - and removing my guilt.
When people show you who they really are, listen to & believe them.
Lastly, during my last appointment, Nancy had a bad attitude & rolled her eyes (mistakenly thinking I didn't notice, or care) about my consistent, continued request that she courteously, politely, respectfully wear a mask - especially as we approach our 3rd winter of COVID. I understand that she thinks & believes it's over. She's welcome to her *OPINION*. However, the first time COVID was "over," my dad died. The second time COVID was "over," I got a 6-week breakthrough infection, and was OOO from work for 4-weeks. I'm not running that risk a third time/winter, and the last thing I want - or need - is a flippant massage therapist disrespecting my medical boundaries, because she thinks she knows my medical needs & boundaries better than I do, or my doctors do. She doesn't. What happened to customer service, listening to & respecting customers?