Four months of waiting on my pet ashes is unacceptable. There aren't enough excuses for this. I…read morehesitantly left my Holly knowing I was told two months to pick up. Now we are four months waiting, and I'm mortified that I left my beloved animal at this facility. I can not recommend this to anyone. The owner talks all the right talk, but after being told tonight that I should not call and check again, they will call me when Holly is ready...unacceptable. Emergency out of state for 4 days and two weeks of snow/ice doesn't equate to two months past my scheduled pick up date. I'm mortified that I did not lay my Holly to rest appropriately. That is something I can not do over, but I can warn others to avoid this. Do better Affordable Pet Cremation, or simply don't put others through this horrendous experience.

The folks who own this business were the brightest lights in a miserable and heartbreaking week. My…read more14 year old kitty, Lizzie, died unexpectedly on Friday morning. First, I called a different service that said they'd call me back. They never did. I called and spoke to Deb at Affordable and the first thing she said was how sorry she was for my loss and arranged an appointment that very day to bring my kitty in. The gentleman who checked us in was just as kind and caring. He showed me how Lizzie would be returned to me and again expressed condolences. I picked Lizzie's ashes up this afternoon and was again met with kindness and compassion. I cannot recommend these wonderful people more highly

I lost my 15 yr. old cat Brooklyn who slept with me every night. I'm not sure what she passed away…read morefrom but loosing her has just been so heard and I feel like part of me went with her. Heartland Pet Cremation were so kind to me during this time of loss and grief. They gave me some of Brooklyns fur, her paw print, her urn which I bought a name plate for and a lovely card which showed me that they cared and knew what I was going through loosing her. They have prepared two of my other pets through the years and I would go to no one else but them. They are just so kind and understanding. I would recomend them to any of my friends who had to go through the same thing. Thank you Heartland Pet Cremation!

Heartland Pet Cremation is there to support you when the worst happens to your pet family. The…read morestaff is by far the best. My pup passed on Saturday and they opened on Sunday just for me to bring her and make arrangements and they didn't charge anything additional. Tony was respectful, knowledgeable and made the process painless. The prices vary on the package, but I felt they were reasonable. I dropped her off on Sunday and they had her remains ready on Monday afternoon. That was a quick turnaround compared to when I previously did this for one of my other pups at a different location. Lienna greeted us when we went to pick up the remains and she, like Tony, was very knowledgeable and kind. Lienna was also willing to wait an additional hour after closing to ensure we were able bring our pups remains back home. I would give the company a 5 out of 5 star rating based on the professionalism, empathy/sympathy, knowledge and overall respect and kindness. I would recommend others to go here during their time of need for their pet family and I would return too should I find myself needing to care for my pets remains.

Angels walk among us. We lost our beloved Bo on New Year's Eve. He would have been 15 in April…read more He took a really bad turn and since it was in the middle of the holiday season and our vet was closed, we were terrified that his suffering would be prolonged. We called Angel's Paws at 9 AM and Dr. Kate Smith arrived by 3. By 3:15, Bo suffered no more. Words cannot express how grateful we are for this incredible service. Dr. Kate's calm compassion and meticulous care was exactly what my family needed during this very difficult time. We are so lucky to have Angels like Dr. Kate living among us. With our deepest gratitude. Andy and Katie Janig.

Absolutely beautiful job with the home euthanasia and funeral in the chapel. You all made the most…read morepainful moments a little less so by supporting us and blowing us away with your compassion. We miss our cat so much but we know we did the right thing by him by using Angel's Paws. You all are angels.

These people are very empathetic and caring towards you. We took our baby girl here Monday 06/22…read more They didn't rush us, helped with the grieving. We had the option of getting her cremated in her own stall. You also have the option of picking up your urn here, or they will deliver it to your vets location. We just received our urn today 06/24. Very well done. Very quick service.

Very good to deal with after our fur baby passed away. Would use them again if needed.read more

Very Compassionate, I highly recommend them to anyone who loved their pet. Also they have great…read moreprices extremely fair. I have used the one in Hebron KY on more than one occasion and have gotten great service every time. I will continue to use them when needed.

ATTENTION!!! Faithful Friends Pet Memory Center LLC( Owners: Brian and Lorie Clary) 10073 Tayman…read moreDr. Union, Ky 41091 commented on my review and because they lied about everything, I am responding to address their lies. Their lies only confirmed my suspicions that something did happen to my precious Oreo.I want to tell others what really happened to my Beloved Oreo. Last year, I pleaded for days asking for proper documentation following Oreo's passing and they could not provide that. Now, they claim they can provide the documentation, but if they can provide the documentation now...why couldn't they before? My review was warning others regarding the horror of the. "Bumbling" and "Fumbling" incompetence of Faithful Friends Pet Memory Center LLC (owners : Brian and Lorie Clary), as well as Middendorf Animal Hospital (Brittany Jones and Jim Middendorf) in their mishandling and losing of my Beloved Oreo. This is what really happened...I knew something was wrong when: 1. I pleaded with Faithful Friends to give me a receipt to prove they picked up Oreo( I wanted a date). Also a receipt showing a date proving that she was cremated. I kept asking...they kept refusing. Kim, from Faithful Friends that commented on my review was the person that kept refusing to give me a receipt proving they had picked up Oreo and proving that she was cremated. She also blocked me from talking to anyone else. She, the other staff, as well as Middendorf didn't know where Oreo was or even who the driver, who was supposed to pick up Oreo. 2. I also knew something was wrong when their dates didn't match Middendorf's dates until they finally got together and picked a date that worked for them. 3. Oreo was referred to as a "Male"...my precious Oreo is a FEMALE. 4.Brittany, Jim, Brian and Lorie and staff didn't even have compassion for my Beloved Oreo to return my calls. I will be reporting them to Animal Cruelty Organizations and the Ky. Board of Veterinary Examiner. I am devastated that I still don't know what happened to my Beloved Oreo or where she is. If only I had walked back in that room and taken my precious Oreo home instead of leaving her with these people. I will never get over this. Oreo did not have a voice, so I am being the voice for my Beloved Oreo.

Ken helped me so much in making a sorrowful situation a bit easier, Penny my Baby with fur, passed…read moreon Valentines Day Morning (I am a Floral Designer). I was not sure what i was going to do, I called a little after 8am, Ken offered to come pick her up, a big relief in what I was to do. Around lunch they got here, picked Penny up (Harder than i thought it would be) Ken was Compassionate, Kind, and showed Genuine Care. Her ashes and Paw Print arrived today, I am Thankful for their care and would recommend them time and time again.

Loyal Friends has taken care of the final details for two of our family pets. They respond with…read morekindness and care, providing your pets remains in a beautiful urn.

I appreciate everything that was included with the service. Everyone was very nice and considerate…read morewhen we arrived and we were notified as soon as everything was ready. Thank you for taking special care of blue.

Our beloved buddy passed away a month ago. We used Lap of Love to transport him to the crematory…read moreand take care of arrangements for us. We picked him up last week and everyone was very kind, the nose and paw prints made me cry, I felt closer to him because of them. The box his ashes came in is beautiful. Thank you for everything.

We were heartbroken and at a loss with the sudden passing of our cat. Because it was nearing the…read moreholidays money was tight. After calling everywhere within a 50 mile radius if our home in Louisville we found Ohio Valley was the most affordable option. Which sometimes affordable means lack of quality. NOT the case here. The quality of service was phenomenal. The owners are wonderful. They were very compassionate and understanding. It allowed for a very hard time to be more manageable. We did not have our cat buried in the cemetery, he was cremated. Everything was done quickly and without any issues. Thank you so much! -Sneezy Smith's Family

Very peaceful & beautiful cemetery with reasonable costs. After calling all the other pet…read morecrematories in Louisville, I found Ohio Valley to be the cheapest service of them all. I thought that with the cheap price it would be in a cheap setting, but I was wrong. The place is set on a beautiful quiet farm acre away from the city and traffic that I was most pleased with in the same town that I first got my dog. Dan, the older gentleman and owner of the business was very polite and patient with me, he even helped carry my 80lb great pyrenees' body to the crematorium. I even got to watch the cremation take place. Although he operates his business from out of his house, and the pet cemetery from out of his backyard its not as bad as it looks. All in all I'm satisfied that I got my dog cremated there, I feel like its only right to cremate him in the town he was from. Total cost of cremation along with his certificate and elegant urn came about $168, its not that cheap but compared to other places that range from $200 and above in Louisville its reasonable given for his size.

I can't say enough positives about this company and owner, Michael. I lost my kitty, Roxie suddenly…read moreand as with other pets, I wanted aquamation NOT FIRE! I'd used another company in Northern IN previously, but they no longer perform aquamation. I met Michael in Greensburg both times and appreciated the flexibility! They offer urns as well, but I had a different type in mind. Thank you for your kindness and compassion.

Their kind and very helpful way in offering me a lot of information on such a very sensitive…read moredecision, I needed to make after the passing of my sweet fur baby just made the final days easier. The gentler way of cremating by Aquamation was far more comforting for us. Also the owners show great compassion and I highly recommend them.

I have contacted Peaceful Pets USA, they Open at 8am and…read moreclose at 5 I sat in their parking lot 90 minutes calling texting banging on the door to no response. I had my baby for 19 years we had done our 11 year old dog there no problem but this time the owner herself was rude hateful and if you love your beloved pet go elsewhere because you don't know. If it's truly getting your pet or just ashes left over from the day before please if you love your pets please please take them elsewhere

Peaceful pets went above and beyond the call of duty when I asked for their help during one of the…read moresaddest days of my life. They were compassionate and cooperative in my time of need. I had to reschedule a couple of times due to unexpected delays and they were phenomenal. The customer service was remarkable. They went out of their way to make a bad day better and picked my best friend up in the middle of the evening without hesitation. When I picked up my baby back up they were awesome and had paw prints, hair clippings and a beautiful urn. I will always go back whenever I am in need. If you want the best customer care for you and your beloved pet please contact them, you won't be disappointed. Thank you from the bottom of my heart