Absolute worst customer service and poor quality products. I purchased a door from this company a few years ago with a life time warranty. Recently, the door has warped and does not provide a reasonable barrier to weather intrusion. The warranty claim was denied. They sent me an updated warranty and will no longer honor the original warranty that came with my original door. Stay away from this company! read more

We purchased a new front door from Codel at Home Depot in November of 2018 for $2,000.00 It was suppose to arrive in 3-4 weeks but of course it was delayed for another 4 weeks. When it finally arrived it had a big scratch across the front of it and the interior jam was only half ass painted. (We paid extra to have it painted black.) Codel stated it was not their problem and we could have some touch up paint to fix the scratch and interior jams. Even though the entire door needed to be repainted and touch up paint would have made it look even worse!! When the door was installed the holes for the hinges were not bored right, so the door hung crooked with a big gap on bottom and 1 side and the door would not lock or close properly. After 2 months Codel Door rep finally came out to look at the door. Our apt. time was for 10am-12pm. The reps sat in our driveway from 11:15am until 12:05pm talking. When they finally came to our door they told me the apt. was from 12pm-2pm but I had the printed out confirmation sent to me from Codel stated 10am-12pm but they did not apologize. They stated they would need to make a new door as there was no way to fix the problem. Codel made the 2nd door and it was incorrect, then several weeks later they made the 3rd door and they damaged it when loading it. They made the 4th door and now have rescheduled us 4 TIMES to come install the door. Each time they set an apt and say they are coming out on a Friday from 12-2pm and we take the day off work to be here and they are a no show or cancel last minute causing us to miss out on pay from work. It was been the worst nightmare because we can't even use our front door and we paid a lot of money to have a new door since NOVEMBER 2018 and it is NOW MAY 20th and still no front door. They can't get their crap together to save their lives- they don't care about us as customers. I would NEVER EVER BUY Anything from CODEL not even a nail cause they would screw that up also. Do yourself a favor and stay far far away from this HORRIBLE DYSFUCTIONAL COMPANY. read more

This is easily the worse company when it comes to customer service and being able to address customer concerns. After spending $2400 at home depot buying codel door I couldn't have imagined that I'll be waiting for close to 2 months to get a basic support request filled. They refused to take responsibility for scratches even before the door got installed claiming that these were transportation and not manufacturing issues. I also couldn't have imagined that codel will do everything they can to come up with reasons why things are not under warranty. Their completely useless warranty manager Bobby is rude and very far from being professional. If one day you wake up and decide to get a feel for what customer service shouldn't be like give her a call.... Long story short, do yourself a favor and stay away from codel. I personally will never buy their products again....ever, even there was a Nuclear Holocaust and they were the only door company left around. I rather leave a huge hole at the entrance to my house.... read more