Wry helpful and knowledgeable. Have many things that are difficult to find elsewhere. Nice quality

I love this store! Customer service is excellent. They will help you find the specific screw that you need. We moved here and were missing screws for some of our furniture. We looked up the pieces we needed and even had to bring a piece in that didn't have specs. On both trips with different reps helping us they went above and beyond measuring what we needed and finding the correct screws to fit. The layout of the place is also very organized. It can get busy but they have a pull ticket system. So don't forget to pull a ticket if you need help vs just standing around. The layout of the store is very organized and bright. I highly recommend read more

Love this place. Customer service is incredible. Today Maria helped us find just the right screws for a towel bar and help us come up with a solution to use as a stopper for the end of a jump rope. Very knowledgeable and super friendly read more

I had a disappointing experience at Tacoma Screw. The customer service was unprofessional, and I felt that my concerns were not addressed appropriately. The staff seemed uninterested and dismissive, which made the overall experience frustrating, Zero professionalism. read more

I don't know what it is about the people working at Tacoma Screw, but every time I go there I get outstanding service. Today the lovely Janice found a small part for my bicycle that I could not find in a bicycle shop. I can't take much more of this. read more

Came into the Everett location Friday looking for an oddball screw to rescue a repair project. Elise (I think I have her name right) quickly found exactly what we needed and gave us a great discount. Couldn't be better service! read more

Helpful and courteous best describes the folks at Tacoma Screw. Even if you're only spending a few bucks on a small project they will take the time to find the product you need. First-rate service. Highly recommended. read more

I cannot say enough good things about Tacoma Screw. Service, selection, and, for me, location. I usually go to find odd ball fittings related to my various bicycles, or related to them. Such as today, when I needed a part for my Ortlieb (German made) panniers. Thomas was patient, tried several different combinations of screw, washer and nut until we got the right combination, all for what for them is a very small sale. Very happy to have such a great company in my 'hood! read more

Very unhelpful, the 2 sales individuals on 2 different occasions I spoke with and interacted with were very unhelpful and seemed to be bothered simply bothered by my presence. Will not do business with Tacoma Screw with my company going forward. read more

Amazing! We are new to the area and opening a business and everyone of the employees was super helpful. We are currently assembling gymnastics apparatuses and it's very confusing and difficult... they made it so much easier for us. We're definitely coming back no more Home Depot for us! read more

I recently went to Tacoma Screw because I needed to replace 2 screws on a camera filter holder. The young man behind the counter spent several minutes making sure that he found the right screws as well as offering me several different options. Besides the outstanding customer service, I was incredibly impressed that he treated my situation with the same care that other people who were buying HUGE quantities received. Kudos to Tacoma Screw...this is a business that gets it! read more

My truck canopy door would not latch on the driver's side and unfortunately, the company who made my canopy went out of business 10+ years ago! No canopy places would even TOUCH it! So I had to figure something out. Someone suggested Tacoma Screw. The place is very easy to get to. People there are pretty nice too. I was especially impressed with Cheryl who helped me. Together, we "MacGuyvered" parts together to make it work. For a $3 purchase of a few bolts and plastic spacers, she sure bent over backwards to make sure I was taken care of. She didn't waste any time, I was probably there about 30 mins. Cheryl was really quite pleasant to work with (truth is, I really do not like dealing with people at all, but she made me feel important even though it was such a small issue in the grand scheme of things. I really enjoyed working with her). I highly recommend Cheryl and Tacoma Screw. If you need something "MacGuyvered," she's the one to talk to! She's a good artist too, drew a diagram of what she thought would work. I can't say how relieved I am that I have saved $2000 by visiting Tacoma Screw. They should make her a manager or something! Thanks, Cheryl! read more

I'm sorry, but I have never shopped here. BUT, I live in the community and I just wanted to say 'Thank you' for the beautiful flag that you have put up. I know how expensive those are and I am so impressed that you would put that much toward something that makes the whole community proud and beautiful. read more

The staff here is ridiculously knowledgeable and friendly. They go out of their way to get you the correct part the first time and unlike their competitors... These guys have a ticket service system like the DOL so you are sure to be next up in the cue because this place can get busy. read more

Went in to get a complete set of hardware to replace lost parts to a baby crib, the guys were super helpful and found everything we needed. Definitely our go to place from now on! read more

Was really nervous about going here because of bad experiences at similar places. But walked in and grabbed a number, went up to the counter, and the salesman was very cool. Measured for the screw I needed and was able to find me a very good comparable option. Was very friendly, and didn't make me feel stupid. Great professional business, and I would feel comfortable coming back here again in the future. read more

Drove about 1/2 hour on friday afternoon for some socket head screws I needed right away. Got home and noticed the salesman gave me the wrong length, 1/4" too long. waste of my time and money. Luckily I had placed an order from Albany County Fasteners which shipped right away. I would not recommend Tacoma Screw to anyone. Salesman was rude. It seems like if you are an avg Joe needing help with small projects this is not the place for you. Price is like 3x what I found at albanycountyfasteners.com. They can go screw themselves! read more

Ordered 4 very hard to find giant lag screws. Only 3 arrived. called the company Friday afternoon and they shipped the 4th overnight at no cost with no argument. read more

We needed a specific sized bolt for a CAT buncher disc and called the Olympia store. They didn't have them but Tacoma did and it was a Friday and needed them ASAP. They promised to have them in an overnight box for pick up...NOPE! Drove all the way from Pe Ell Washington to find them not there. Had to wait until the next day when they opened...again had someone drive all the way there to get them. The kid that found the order looked right at the invoice and the bolts and said my courier was good to go. They drive them back and guess what?? Wrong damn bolts! We call Tacoma store and some smart mouth with an attitude couldn't be bothered to help. Just kept saying what we asked for is what's on the invoice. No kidding!? What you pulled was the wrong bolts! He is lucky he wasn't standing in front of the operations manager who called with that attitude! So the saga continues. We couldn't get back north before they closed. So now, we lost two days of production and wasted days on wages. I go there this morning as soon as you open, again from Pe Ell and I speak to a Bret. He looks at the invoice and then the bolts. "Yeah the wrong ones were pulled" NO!? You don't say!? So with an attitude he goes back and retrieves the correct bolts and comes out and just hands them to me. No sorry we screwed up. No we apologize for the inconvenience. Just pushes the box to me and that's it. If this is how you train your representatives to treat well paying customers, you lost one. I can't fathom us treating our customers like this. We would never be in business! read more

I went in to make a purchase took a number "13" I waited. Two men came in after me walked up and put their man boobs on the counter didn't take a number an employee called out my number un enthusiastically 13 or any one next in line as he walked to the two sloths at the counter I called back thirteen right here he continued two the two giggling idiots at counter and proceeded to help them I tossed my ticket on counter and said again 13! He then turned his back and headed to back room he then said with his back turned to me and replied "I'll get to you in a minute" I was like WTF! I waited while twiddle dee and twiddle dumb giggled away I was thinking fuck this place... Only after I turned my back and walked to door did some one else offer to help by that time I was done with this dog and pony show... Never will I bring business to this dog and pony show... Why take a number when you weren't that busy any way... Especially if your not gonna follow your own rules.., imagine if I walked in didn't take a number and cut in front of the two knuckle heads there you'd of told me to take a number.... Never again Tacoma screw you... read more

Great place to come when you are hunting down that special size of screw. Very helpful and efficient staff as well.