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    Cogar Plumbing

    5.0 (4 reviews)
    Closed 7:00 am - 9:00 pm

    Services - Cogar Plumbing

    Plumbing inspection

    Plumbing installation or replacement

    Water pipe installation

    Cogar Plumbing Photos

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    Blue Ridge Mountain Plumbing

    Blue Ridge Mountain Plumbing

    (31 reviews)

    What started out to be a flaming review worthy of the fall of Pompeii, I'm giving fair credit were…read morefair credit is due. I saw Victor S' review too late after I had begun service for a water heater installation via American Home Shield (a great home warranty service btw that has paid for itself). Because of my own initial experience, I was prepared to put BRMP on blast. Our first visit was great with Daniel. The dispatching and scheduling had a few hiccups, but he came out and was informative, honest and to the point. Afterwards we were looking forward to replacing our badly leaking water heater. There were multiple scheduling and lack of communication errors (i.e. couldn't reach anyone on the phone numbers listed for confirmations or anything else). We had two weekends and plans blown because of this. When we finally got to the weekend of installation, it was a rough day...for everyone. The techs were very nice, but the day was anything but smooth. I was assured of an 8:00 AM start time to make up for the missed other weekend; this one didn't start until 10:30 AM. My wife's day planned agenda shot to hell. The old original State water heater, through no fault of the techs, did not want to go quietly. Plumbing comes with it's own adversities and quality is in the plumber(s) that are patient and skilled enough to handle the troubleshooting and work around. The water heater was full of sediment that would not allow drainage and thus the lightening of an 800 lbs gorilla. The two techs, through creativity, got the thing out and eventually got the new one installed. Throughout the installation things just never synced up, including: one tech needing to leave mid-install, another not turning the breaker back on to charge the unit and heat the water upon leaving. It can happen, no worries. I remembered and tripped the thing back on myself. There was hot water and we're all happy. Three days later, lukewarm water for my shower before work. Leaks from the top of the unit and water temp way below 100 degrees. We first notified AHS, then placed numerous calls to the numbers we had for the plumbers. Nothing, nada, no contact. My wife googled them and found another number...we got someone named James to confirm an appointment was actually made (late morning); to arrive within an hour. Mind you, I called AHS at 8:30 AM. Our appointment was not kept until late afternoon and...they were sending an "apprentice". *sigh* I must now say that this "apprentice" dispelled all of my apprehensions and frustrations. Scott attacked the problems straight way. He was methodical and objective in troubleshooting, diagnosing and then developing a solution for all that was ailing this new water heater. Our unit consisted of a Bradford White Electric Water Heater with water pan, a Booster and Expansion Tank to make sure everything was up to code. What he found was some mechanical installation faults and then some internal heating element problems which are still a mystery (copper screw type immersion element had over heated and warped). His dedication to fixing the problem was admirable. Scott said he will remain there through the evening until the problems are fixed properly and to our satisfaction. He was good to his word. He had to leave, to obtain a tool but had a very timely return despite terrible weather. My wife said he was very polite; since my visit began before I arrived home from work. He kept me informed via phone what he was discovering with the faulty unit. Gabriel (a tech from the initial install) also returned to assist. Both worked to bring that unit back to efficient working order; making sure to take the time to answer my many questions as to what happened, why, expectations in performance and assurance it won't fail again and proper contact information to reach them in the future should something arise. I can say, honor was restored and I would work with them again. If an organization works hard to fix it's mistakes to preserve their name and reputation with action then bravo and kudos where they are due. Scott really did an awesome job and my wife and I are appreciative. Thank you Blue Ridge Mountain Plumbing...but please, work on those phone lines. ;) - Edward & Porscha Simmons

    This company was assigned to a work order for a clog is a bathroom sink at my house. They sent…read moresomeone to my house who spent less than 5 minutes looking at the pipes from a distance. They never touched anything. They then said they needed authorization from the warranty company to complete the work. Approximately 2 weeks later I received a call from them asking if I'd received a call from the warranty company explaining the denial of coverage. No, no I hadn't. They proceed to tell me that the sink and cabinet will need to be replaced because the plumber doesn't think he can do the repair without damaging them and AHW (warranty company) doesn't cover cosmetic work. I ask how much they estimate that will cost me, to which, without laughing, she responded something close to $2500. Are you flipping kidding me? Over $2k to replace a vanity? I think not! This is when I knew without a doubt,kind of company this was. They then proceeded to tell me my pipes in the bathroom AND laundry room would need modified because they aren't up to code and may be tied together. Umm, excuse me but I called about a clogged sink, not a bathroom remodel, and how can you determine all of this in less than 5 minutes AND you never even tried to unclog it?? I call shady business practices and thinking you found a dumb girl who you could take for a ride. From the other reviews I've read, this isn't unusual. I get that warranty companies are desperate for service companies and you all write your tickets in a way that allows them to deny coverage, so they probably love you, but you well and truly suck for the customer! Do better!

    Cogar Plumbing - plumbing - Updated July 2026

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