Our experience at Montcare Potomac was deeply disappointing. My mother was admitted here to recover…read morefrom hip surgery and receive regular PT and OT. While the physical and occupational therapy teams met expectations, every other aspect of her stay fell short of professional standards. The facility lacks clear protocols or any sense of a standard schedule. Our arrival set the tone for the entire stay. No one was available to meet the ambulance, and our family was forced to wander the halls just to find a staff member. Once she was settled, the lack of oversight became even more apparent. Because my mother has dementia and cannot advocate for herself, we remained by her side. We witnessed firsthand as call buttons went ignored. When we finally stepped into the hallway to find assistance, we were often told staff members were at lunch. It feels as though the staff does the bare minimum, especially when they believe no one is watching. Memory care should never be an excuse for providing less than adequate care, yet that is exactly what we witnessed. I am particularly frustrated by what felt like a "bait and switch." I toured the facility beforehand and was shown private rooms on the first floor which are in much better condition. The second floor, where my mother was placed, is a stark contrast--peeling wallpaper, broken furniture handles, and bathrooms that feel unclean. The clinical follow-through was equally poor. Despite having a nutritionist on staff, no one ever consulted us regarding my mother's dietary restrictions. We explicitly instructed the nursing staff not to give her sugary juices to avoid spiking her blood sugar. While they acknowledged the request, they failed to follow through, delivering orange juice with her breakfast the next morning. Had we not been there to intervene, her health would have been at risk. Furthermore, basic administrative tasks were handled poorly. The social worker was asked to order a wheelchair and ordered the wrong size. While I recognize that having family advocates present can add stress to a team, the staff showed no extra concern; if anything, they backed off, seemingly assuming we would handle her care ourselves. Everyone here seems to be passing the buck, ignoring patient health, safety, and comfort. These facilities are paid significant sums by Medicare and private insurance, yet Montcare is not delivering on its promise of quality care. We have moved my mother out of this facility to ensure her safety.

MontCare Potomac:…read more We were very dissatisfied with this facility. My mother was placed here for about one month in 2024. The furniture was quite old and dilapidated -- think busted drawers and broken handles on cabinets. We worried about our mother's safety as dementia patients were allowed to wander in and out of her room.We were required to direct these dementia patients (thankfully, they were women) out of her room. The nursing station, although nearby, was understaffed and was unable to monitor patient rooms. Our mother contracted COVID-19 at this facility and when we complained to management about the strong likelihood that she got it from dementia patients wandering into her room, our concerns were dismissed outright. We were told that, "it could have been one of the nurses". When we countered that by stating if all nurses were on duty nightly (we came every night/evening), why were there no absences among the nurses? Furthermore, we asked why the facility isn't testing its staff, to which the management replied that it wasn't necessary. The management personnel just reiterated that we had no proof it was from one of the dementia patients. As our mother was elderly, the physical therapist (a young lady more concerned about her Instagram page) was totally disinterested; and in my humble opinion, did not conduct an adequate assessment to determine that my mother wouldnot receive physical therapy. If your loved one is quite elderly or very incapacitated, think twice about this facility. Its good rating does not reflect the reality.

Founded in 1994, this original Arden Courts Memory Care Community is nestled in a peaceful, quaint…read moreresidential area away from noise and urban chaos of DC. A trail blazer in 100% dedicated memory care, its unique research-based design has a proven track record 22+ years later- it is surely doing something right! Small resident to caregiver ratios, dementia experts and caring staff/management that is willing to go above and beyond to love and care for those shunned by the outside world. I trust their blend of care, structure, compassion and years of experience. As a former family caregiver myself, I have learned to appreciate the hard work and dedication that it takes to take care of someone with dementia 24/7. No community is perfect, but they are definitely committed to addressing any concerns or misunderstandings, as well as supporting and educating family members willing to learn from their expertise. Arden Courts of Potomac has hit its stride. They treat their staff well and it shows in their genuine smiles. I am so grateful to have met so many amazing people at Arden Courts. I have benefited from their many dementia education programs over the years. After 8+ years of dementia and Alzheimer's advocacy with Arden Courts advocates in my old stomping grounds of Florida, I officially joined the Arden Courts family and staff in 2015. My grandmother who suffered from vascular dementia passed away in 2014, but I still see her in the eyes of other residents whenever I visit Arden Courts. Thank you, Arden Courts!

I won't get into how bad this place is... But seriously. Go anywhere else... Mother was left on her…read moreown most of the time. The amount of assist in assisted living that was promised wasn't even close... Wet bed, stinky room, 1 shower a week, no communication, extra charges for meds that were not approved and just billed to the wrong address so we didn't even get them for 2 months. They are only friendly when you're paying... When you make other arrangements, THEY REALLY stop caring at all...

I had a beautiful and delicious crab cake meal! Healthy and yummy!! Would have again!read more

From the owner: Opening in 2020, Brandywine Living at Potomac will be a premier provider of assisted living and…read morememory care services in Potomac, MD. The community will feature interior and exterior courtyards, a therapy pool and gym, a beauty salon, a movie theatre, multiple dining venues, outdoor patios, private dining rooms, and many other elements designed to enhance the quality of the resident experience.

Serenity Gardens answered all my needs at a time when I was at my wits end. The dementia care met…read moreme and my sister's expectations for our father's care. I recently read a review that was not so good and was surprised because that was not our experience at all. It was expensive but relatively it was well worth the price. I could sleep well knowing my father was being care for by a competent and committed group of professionals. Please, do not hesitate to visit and talk to Dr. Warren-Taylor. She was more than an administrator and care giver. She was full of knowledge, experience and expertise that was valuable beyond anything I had. I recommend Serenity Gardens without hesitation.

We had experience already with Brightview Fallsgrove through my mother-in-law's stay there last…read moreyear. We always felt comfortable with the environment, and the care was so outstanding. Over time, with Brightview's recommendation, my mother-in-law graduated out of Brightview to independent living--a true testament to the level of progress she made and Brightview's priority to put the resident's needs first. So, Brightview was the obvious choice when, after a long hospital stay and rehab, our family faced the challenge of arranging ongoing care for my mother, Dottie. Insurance terminated our coverage for rehab 2 weeks early with 2 days notice, which was terrifying. The sales team, led by Stacey Taylor and supported by her assistant Mark, worked genuine magic and secured us a space. We are forever grateful for their care and dedication. From the start, the Brightview team made a scary transition feel manageable. After the first evaluation period, it became clear that memory care would be necessary. The staff didn't just provide care; they created a comforting routine that helped my mother feel safe and steady every day. What stood out most was the care woven through every role: - Concierge staff who welcomed us with warmth and consistency - Activity coordinators who kept life engaging and meaningful - Day-to-day experienced and long-term hands-on caregivers who treated her with patience and kindness - The wonderful chefs who prepared meals with care and attention to nutrition - The healthcare teams led by Mary Jean McCarthy and Irene George, whose expertise and compassion were pivotal to her improvement - Above all, Kimkitta Cariah-Butler consistently demonstrated professionalism and warmth, making us feel safe and at home every step of the way. We are deeply grateful to everyone who touched my mother's life at Brightview Fallsgrove. Their teamwork and heart made a difficult time not only bearable but significantly better for her--and for us. We would wholeheartedly recommend Brightview to anyone needing quality care for a loved one. If you're evaluating options, Brightview Fallsgrove is a standout choice. Thank you to the entire Brightview Fallsgrove community for the care, patience, and unwavering support.

From the owner: Vibrant Assisted Living and Memory Care ensures no day is the same at Brightview Fallsgrove, where…read morewe provide premium Rockville assisted living and memory care services. Located on land that once belonged to the Veirs family, Brightview Fallsgrove has an on-site conservation area and features the oldest tree in Rockville. Find a friend to exercise on our walking paths, enjoy coffee and cookies in our café, or read a good book in our library. All this comes with extraordinary care from a team of experienced assisted living and memory care associates. With a packed calendar of cultural events as well as many places to shop and dine nearby, you'll never get bored. Brightview Fallsgrove is actively involved in the local artist community, with an on site public art gallery featuring work from local Rockville artists. Contact us today to learn why Brightview offers the best Rockville assisted living for memory care.

The Village at Rockville, which I will probably always call the, "Lutheran Home," was always nice…read more Now? It's glorious! The grounds are pastoral. The staff, EVERYONE, could not be better. Friendly. Competent. Attentive. The rooms are calm and quiet. ALL facilities should be judged by the level of clean they keep! Every square inch of every thing I've seen there is immaculate. Parking is great. They even manage to keep the construction job site quiet! The only problem I can see is getting my father to leave! Hell, I want to move in! If your Ma/Pa/Grandparents need PT/Rehab, THIS is the place.

I usually do not write reviews, but felt that it was important to write one regarding the skilled…read morenursing/rehab at the Village of Rockville. My mother broke her hip and was sent to the Village. She has aphasia and cannot communicate. Sadly, she was not looked after with care or compassion. Response time was 20 minutes on our first day when she was having stomach issues. My father and I were there every daytime and never saw a health care manager. If you did see nurses/aides walking around, they either ignored you, displayed an attitude if asked a question, or were on their phones. We saw several other family members in the halls looking for people to help their loved ones. The PT, OT, and social worker were nice but the rest of the staff said things like; "not my job" or "let's hurry up I get off at 7:00". My dad had to hire 24 hr care because we were so uncomfortable with the impatience and lack of care. The staff we hired confirmed our worries and agreed it was not the right place for mom. We have moved her and are now much happier. She has consistent care, PT, and activities.

My family and I are impressed with the level of consistent care and activities…read more our mother is receiving at Brookedale Potomac. We feel at peace knowing she is there and well cared for. Kudos to Barbara, Yvette, Farah and Elena and others. We are grateful. Also communication has been excellent.

I've been visiting my neighbor for a week, Drop by one day to find she called 911 and went to a…read morehospital. After calling all the local hospitals, I found out where she was. Nobody at this location knew where she went. This is like losing a patient, should be One of the top five things a place like this does. I was the number 2 contact. Nobody was informed. My wife called to have her belongings packed up, They were not packed after two days. Her roommate had Covid, so my wife was not allowed to go in the, after she had already been in the room , they had no sign for active Covid in the room. SHAME

Service was nearly nonexistent. My mother has been staying here on the 5th floor for rehab and the…read moreexperience has been less than okay. Call button went unanswered for 3 hours on more than one occasion.

Review of Brightview Great Falls Senior Living…read more When my parents needed a place to age gracefully after staying with us for over two years, we began our search for the perfect senior living facility. Many of the places we visited were quite large and somewhat confusing, with separate areas for assisted and independent living, which made my parents feel isolated and "less than." Then we discovered Brightview Great Falls. It was just the right size--large enough to offer engaging activities and social opportunities, yet small enough to feel intimate and cozy. Six months into their stay, we couldn't be more pleased with our choice. The care they receive is my top priority, and I am confident that any medical issues are promptly addressed. Secondly, the facility's cleanliness is impeccable, which is crucial to me; even the bathrooms, which can quickly become messy, are consistently spotless. My third major concern was the staff, and they have exceeded my expectations. They are communicative, friendly, and genuinely dedicated to their roles. I've even formed genuine friendships with several staff members who are truly caring individuals. Is everything perfect? No, no place is. But any issues that arise are taken seriously and handled swiftly. Knowing what I know now, I would choose Brightview Great Falls all over again. It's a community where I can rest easy knowing my parents are in good hands

CAUTION. Brightview in Great Falls, VA took advantage of my elderly mother. They encouraged her…read morecome in, treated her to lunch, and got her to sign up all in a couple of hours. They took her credit card number which she thought was like a "hold" on a hotel room that could be cancelled. She thought she would have time to think about the decision. She tried to contact the person she spoke with there a couple of days later and was told that person was on vacation until the following week. She waited until the following week and got the run around and was never able to talk to that person again because she was always "busy." A call to the bank a couple of weeks later and we discovered that they had in fact charged her credit card $3,500 deposit the day she had visited Brightview. Several attempts to request that the charge be reversed have been denied by them. These people are very good at selling to the elderly and taking advantage of people who are hard of hearing and under stress. They make the desperate senior citizen feel like they are trying to help them, when, in fact, it is all an act to get their money. I hope this post keeps someone else from having the same experience.