I've been visiting my neighbor for a week, Drop by one day to find she called 911 and went to a…read morehospital. After calling all the local hospitals, I found out where she was. Nobody at this location knew where she went. This is like losing a patient, should be One of the top five things a place like this does. I was the number 2 contact. Nobody was informed. My wife called to have her belongings packed up, They were not packed after two days. Her roommate had Covid, so my wife was not allowed to go in the, after she had already been in the room , they had no sign for active Covid in the room. SHAME

Service was nearly nonexistent. My mother has been staying here on the 5th floor for rehab and the…read moreexperience has been less than okay. Call button went unanswered for 3 hours on more than one occasion.

We had experience already with Brightview Fallsgrove through my mother-in-law's stay there last…read moreyear. We always felt comfortable with the environment, and the care was so outstanding. Over time, with Brightview's recommendation, my mother-in-law graduated out of Brightview to independent living--a true testament to the level of progress she made and Brightview's priority to put the resident's needs first. So, Brightview was the obvious choice when, after a long hospital stay and rehab, our family faced the challenge of arranging ongoing care for my mother, Dottie. Insurance terminated our coverage for rehab 2 weeks early with 2 days notice, which was terrifying. The sales team, led by Stacey Taylor and supported by her assistant Mark, worked genuine magic and secured us a space. We are forever grateful for their care and dedication. From the start, the Brightview team made a scary transition feel manageable. After the first evaluation period, it became clear that memory care would be necessary. The staff didn't just provide care; they created a comforting routine that helped my mother feel safe and steady every day. What stood out most was the care woven through every role: - Concierge staff who welcomed us with warmth and consistency - Activity coordinators who kept life engaging and meaningful - Day-to-day experienced and long-term hands-on caregivers who treated her with patience and kindness - The wonderful chefs who prepared meals with care and attention to nutrition - The healthcare teams led by Mary Jean McCarthy and Irene George, whose expertise and compassion were pivotal to her improvement - Above all, Kimkitta Cariah-Butler consistently demonstrated professionalism and warmth, making us feel safe and at home every step of the way. We are deeply grateful to everyone who touched my mother's life at Brightview Fallsgrove. Their teamwork and heart made a difficult time not only bearable but significantly better for her--and for us. We would wholeheartedly recommend Brightview to anyone needing quality care for a loved one. If you're evaluating options, Brightview Fallsgrove is a standout choice. Thank you to the entire Brightview Fallsgrove community for the care, patience, and unwavering support.

From the owner: Vibrant Assisted Living and Memory Care ensures no day is the same at Brightview Fallsgrove, where…read morewe provide premium Rockville assisted living and memory care services. Located on land that once belonged to the Veirs family, Brightview Fallsgrove has an on-site conservation area and features the oldest tree in Rockville. Find a friend to exercise on our walking paths, enjoy coffee and cookies in our café, or read a good book in our library. All this comes with extraordinary care from a team of experienced assisted living and memory care associates. With a packed calendar of cultural events as well as many places to shop and dine nearby, you'll never get bored. Brightview Fallsgrove is actively involved in the local artist community, with an on site public art gallery featuring work from local Rockville artists. Contact us today to learn why Brightview offers the best Rockville assisted living for memory care.

They are the best! I called at 9pm and had someone scheduled for 12 hours later. Super responsive…read moreand able to meet the needs of elder care in a really helpful and supportive way. So grateful for the great service and support!

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

The CNA has been very patient with our difficult family member, and arrives on time. She tries to…read moreengage. We are grateful!

A Cautionary Tale (2019-2021)…read more Let me say this loud for the people in the back: If you are a young, beautiful, ambitious woman of color, DO NOT WORK HERE. This place is a mental and emotional war zone, a breeding ground for bitterness and toxicity. I endured this nightmare from 2019 to 2021, and after reading those 1-2 star reviews on Yelp, I knew I wasn't crazy--they are 1000% VALID. Working here felt like being thrown into a lion's den of miserable, insecure, and downright mean-spirited nurses--women in their 30s, 40s, even 60s--who saw me as nothing more than a threat just for being pretty & existing. Their cattiness, their bullying, their passive-aggressive smirks and eye rolls--it was like high school all over again, only worse because these were grown women who should've known better. Let's talk about the predatory behavior from the janitor staff. AS I SAID, if you are young and pretty, they will literally go out of their way to be seen by you. One had the audacity to block the elevator doors from closing just to flirt in my face when I was clearly trying to get to work. Another time--AFTER MY FIRST DAY OF TRAINING--I was waiting for my Uber just minding my business, eating my food from Silver Diner. I throw my trash away, and this random janitor pops up asking, "Do you have any more?" as if I was supposed to flirt back or engage. I ignored him, began to walk to try to meet my Uber, and that apparently bruised his ego. He walked to his truck, repeating distinctly out of my earshot "It's just a simple question" like I owed him a damn response. DISGUSTING. And if that wasn't enough, the so-called "team" of nurses took every chance to belittle and scold me over the smallest things. I couldn't breathe without being corrected in that cold, condescending tone. And the moment that broke me? A 4 East floor nurse got hostile over me saying "my bad." That was the final straw in a long list of being treated like a child, not a professional. Worst of all, the residents--our elders--deserved better. The care? Subpar. The attention? Rushed. The dignity they deserved? Often dismissed. Charles E. Smith Life Communities is a disgraceful, soul-draining environment. And to any young woman considering applying, especially if you are Black, brown, or just happen to be easy on the eyes--RUN.

I am one of those old ladies who cause trouble by insisting they can do everything themselves. When…read morea minor illness caused a sudden weakness, Smith Life Homecare came to the rescue. They were extremely responsive; I could not ask for more. I will definitely call them again.

Relative in for rehab. Patients are left in diapers, food allergies are not taken into…read moreconsideration since patient cannot select food from a menu. Relative can't sleep due to disruptive roommate. Saw cockroach in the bathroom.

How this facility received a 5-star rating from US News is beyond me! You walk into a very bright,…read moreupdated, and modern foyer with floor-to-ceiling windows, a fireplace, and, depending on which receptionist is working, a very friendly and welcoming staff member... and then... you turn the corner and it's the complete opposite! The rest of the building is old and in desperate need of a remodel. On my first visit, I hadn't even been to my mother's room and I was cringing. My 86 yr old mother came to this facility from the hospital, and she spent 5 1/2 wks here. Her first night she was placed in a room with another elderly woman who screamed all night. Needless to say, my recovering mother did not sleep that night. My mother had a contagious illness (hence why we landed here because none of the other facilities the hospital contacted would take her). The next day, my mother was moved to a private room in the basement (or as they call it, floor 1). There is a hall of patient rooms and a socializing/dining area with old flooring, old window treatments, and mismatched furniture, along with the kitchen and other working depts. It was very loud during the day. This level reminded me of the mental wards you would see in old TV shows/movies: old, dingy, isolated, dirty, beds sitting in the halls and without the worker's noise, if you yelled it would probably echo. The drop-down ceiling in my mother's room was stained from leaks, the tattered parquet floor was filthy, there was a pill, syringe caps, and trash on the floor when they moved her in and it was still there 2 days later. The furniture was old and beat up. The curtains probably hadn't been cleaned in 10+ yrs. The room's vibe was they went to the dumpster and pulled out whatever furniture they could find to make a room for her. The bathroom was just as old. I ran right out to get shower shoes; it didn't matter, however, because she only received 2 baths the entire 5 1/2 wks as a patient, and that was only after begging for them. The aid told her on many occasions, "I just gave you one," but I know that wasn't true by the way my mother's hair looked. I visited daily or every other day. I gave her a bath one afternoon because she looked so bad. Almost all of the patients have unwashed hair and look dirty. It's so obvious there is no patient care, and everyone is left to fend for themselves; the majority of the patients are elderly, and by the way they looked, I would say they're not able to care for themselves. I had to wash my mother's laundry until the last week. No one ever came to ask if she wanted/needed her laundry washed. The nursing staff is sparse, and they didn't engage with the patients. My guess is because of the language barrier. I'm not sure any of them truly understood or could speak English. It was very hard to find out what was going on with my mother. The PT/OT staff was very friendly but every single time I walked by the therapy room, which was at all normal daytime hours, the staff were on their computers, and the 2 patients were on a stationary bike. If there was a patient in the therapy room, there was always just 1 or 2. The bike was my mother's "therapy" also. My mother lost 15lbs in the 5 1/2 wks she was there. The food was awful! It smelled so bad, and the presentation of frozen fish sticks or thin slices of tilapia, canned vegetables, and a Dole fruit cup, which was provided several times a week, was a disgrace. There were no fresh vegetables, fruit, or "home-cooked" meals. I ended up bringing food in so my mother would eat. No one ever asked my mother why she didn't eat her meals and no one ever noticed she was losing weight. She said she was never weighed. I spoke with the food service manager and told him what she liked and disliked, but it went nowhere; he probably didn't understand me. Mom received 1 cup of water a day with no ice, and you wonder why she got dehydrated. If she rang the bell for more, someone might come an hour later. This facility does not care about its patients! I left many messages with the social workers but no one ever called me back. I had no idea what was going on with my mother and I am her POA since she isn't 100% here. Luckily, the last week I was able to reach someone in the front office after asking to go over the social worker's head, and she jumped on the task and I was able to get information about mom's release. My mother came home so frail and now we're having to deal with it. I thought the purpose of rehab after a hospital visit was to gain strength and mobility, but I was very wrong! I can not recommend this facility. We will not return. For those who don't have another option, good luck!

We are very disappointed with the way the Ring House handled my Mother leaving after 8 years there…read more We found very dangerous black mold behind her dresser when we moved her out this May, 2024. The mold completely ruined her dresser, the manager at the time , Sheila , took pictures and confirmed this. We have asked for a modest reimbursement for her dresser, and the Ring House management doesn't even have the courtesy to return our calls. Their lack of response is telling. We cannot recommend the Ring House.

I came here to visit a friend and former colleague who recently moved to this facility. She lives…read morein a one bedroom apartment. It has a very cozy feel. There is an emergency release in the bathroom which is practical as seniors may have trouble getting in and out of the bathtub. There was also a washer and dryer in one in the kitchen which I have never seen before. My friend informed me that included in the rent was housecleaning every Wednesday and that breakfast and dinner is included. Other amenities include a fitness center, library, activity rooms, and a salon. It is also conveniently located across a shopping center. I would definitely feel that my loved ones are in good hands living here with everything they could ever want at their fingertips.

I cannot say enough wonderful things about Comfort Home Care. A family member became ill suddenly,…read moreand I called them from the hospital on a Friday evening. I heard back from Crystal almost immediately and she could not have been more professional, helpful, and caring. She was careful to get all the information she needed, including what would be most useful for my family member, but was incredibly efficient. We needed home care the next day and she set everything up within a few hours. The following morning the most extraordinary aide came to spend the day with my family member. Professional, kind, and skilled, she went above and beyond to be helpful and was truly a lifesaver. From the moment I called and throughout our entire experience with them, we felt taken care of and cared for. Though my family member is feeling much better now and no longer needs care, we feel so lucky to have their number at hand if and when we should ever need them again. It's really scary when you need this kind of support last minute. They truly are a comfort. Highly recommend.

Worse care company by far, missed vital medication "blood thinners" general manager and client…read moremanager tried to blame me, useless carers, terribly run. AVOID comfort home care

Had hair transplant in 2019 and STILL waiting for results. Surrounding scalp area was damaged as…read morewell. Tried to contact Chris...crickets.

I have paid in advance for services, but they are no longer returning calls!! Are they still in…read morebusiness?