I had them unplug a kitchen sink for my son. They came on time and did a very good job. Than…read moreabout 2 weeks later I had a problem in my basement with water backing up. I called them and they came the next day and finished job without much problem. They are fair and communicate well and do good work. I would highly recommend.

We had a sudden and complete failure of the sanitary sewer for our summer cottage near Jamestown…read more Our regular plumber referred us to Discount Drains--told ME to call them and added "good luck!". Jeremy responded promptly and came to the cottage in timely fashion. The obstruction in the line turned out to be some 140 feet from the house and required a good deal of hard work to get past it. The charge was far less than what we expected. This guy is professional and trustworthy. I recommend without reservation.

Huge thanks to Jimmy and Katelyn for getting our AC back up and running amidst 1,000 hornets! We…read moredid not know we had a nest just behind our condenser. Thirteen cans of wasp and hornet spray later, we are beyond grateful for their patience, flexibility, and perseverance. Our house full of guests this weekend will surely appreciate you! Thank you- thank you. I would 100% refer them to family, friends, and future residential clients. Sincerely, Pantuso Architecture

Jamestown Heating & Air is now JMI Heating and Air…read moreIncompetence, endless problems, terrible customer service. JMI Heating and Air did the installation of our brand new Navien and Unico systems in our custom-built home last year and we have had endless system issues since. Looking at the installed components, virtually every tech and service person who have been here has said "I don't know why they did it this way". Doesn't inspire confidence. We have had brand new components leak gallons of water on day one. High velocity vents added and then removed a few weeks later in finished ceiling trying to improve function. Air cooling unit froze up repeatedly this past summer and we had to endure 90 degree temps in the house while waiting days for service and parts on a number of occasions. Turns out improper wiring was at fault. The AC still gets overwhelmed on warm days and can't keep up on hot days. Profoundly disappointed. Most recently, we waited over a week without hot water and heat (through Thanksgiving Day) for service on a Navien system only for a no-show, no warning and no follow up since. No call back. No plan. Nothing. I'm furious and so done. Switched to Anderson Shortel for service. They came immediately and fixed the system in fifteen minutes. FIFTEEN MINUTES after a waiting almost two weeks for non-existent follow up. I would urge you to steer clear of JMI Heating & Air.

We had Ridouts give us an estimate to add an additional duct run to a room with no heat/ ac. I…read morewasn't so sure that we were able to get this ductwork into this room but they managed to finesse it in and provide AC just in time for the warm weather. Great work, yet again, at a very fair price !! Thanks again !!

I take it that the bad review wasn't an existing customer. They have been my furnace company since…read moreI bought my furnace 25 years ago. Any, and every, time my furnace went out, they were here within a couple of hours and fixed the problem the same day. The last time a repairman was here, I mentioned that I was thinking about shopping around for a new company, because I thought their hourly rate and service charge was too high. The repairman was ADAMANT that their charges were in fact lower than anywhere else. From his tone, although he wasn't "aggressive," I had no reason to doubt him.

We have worked with Caster Drilling Enterprises for many years on our Chautauqua Lake home. Trent…read morehas always been a pleasure to work with and very responsive. Takes the time to fully explain the situation and offer clear cut solutions. Never feel high pressured sales at all. Highly recommend their services.

The BEST company you will ever work with!!! My story:…read more I had just bought my first house, and there was an issue with the driven well that it had. We tried to get it to work, but could not get water out of the 14 foot deep pipe. (It was clogged with sediment.) I contacted Caster Drilling via email on a Tuesday morning and was hoping to get a response by the following week. I was wrong. Trent, the owner himself, responded back 4 hours later. He came over that same evening to assess the situation. He was extremely knowledgeable and did not make unnecessary recommendations. The next morning I had a quote, that was very reasonable. I accepted the offer on Wednesday. Friday, he brought in the equipment, drilled the well, ran the line to the house, wired it in, and setup the expansion tank with a 1 inch PEX outlet. I have NEVER had such clean and clear water in my life. The quality of workmanship and the quality of the well is first class. I cannot thank him enough for what he has done. I hope my experience helps you choose Caster Drilling, because I will never go anywhere else. ((Just ask him for a quote and you'll see he is the one you want to have doing the work.) Trent is definitely "World Class"!!!

Very fast to respond !! Fast efficient ! So Happy I found the…read more Thank you very much, Sally

Called for estimate for new 2 car garage complete wire job. Business owner returned call late in…read morethe day and apologized for being late then on the morning of the estimate he calls again and explained he would be late again for that. Finally he came and reviewed the project and said he would contact me in 2 days with the estimate and he gave me a business card and I gave my email in addition to my phone. He never sent any email or called me to explain he wasn't interested in the job.. Obviously, he has no respect for himself , his business or the homeowner. Would never hire anyone that lies to my face and acts like that.

this company is a joy to deal with. they installed a gas oven last year and we were so pleased with…read moretheir service, we had them install an ice maker today. The gentlemen were so pleasant and efficient they were in and out in a flash.

From renting to owning, we have used Flick's services. No surprises, communicative and respectful…read more The work they provided was exactly what was requested and the price was always reasonable. I don't trust anyone else.

Doug came quickly when we had a major clog issue with our bathroom sink. He worked and worked to…read morefix it and answered all of the possible scenarios regarding optional fixes for our very old pipes. Howard Plumbing( Doug) was thorough and reasonable. Good job!

My heating system failed after having a flood in my basement. The service man that had installed…read morethe system is retiring and told me he would not service my system. Dean was recommended by two friends of mine and I am so thankful. He called me back even though it was after hours within a short period of time. He came right over and even had the pump needed for my system at his shop. I was so thankful he didn't need to order the part and I had heat in less than two hours. Dean was polite and professional. I could not have asked for better service!

Excellent work. Very professional. Will definitely hire them again. Explained everything they were…read moredoing so I could understand it. I highly recommend them!

Just prior to the recent COVID-19 shutdown, Stone Plumbing had come out to do a couple of small…read moreplumbing jobs I needed done. Scott was quick, professional, explained what he was doing and why, and left the job site completely clean, and charged a reasonable fee. Needless to say, I was very happy with his work, which was visibly better than previous plumbing that had been done at my house. At the time, I discussed some possible future projects with Scott, including the most pressing one: the so-called 'high efficiency' boiler for my house was failing, and late winter in Jamestown is no time to be without heat. Three other local plumbing/heating companies had worked on it to no avail, and two said they'd give me a quote on a replacement boiler, but never got back to me. Scott said he would work up a quote for me so we could address it quickly when I was ready to move forward. Shortly after that, the state shutdown was announced, and my boiler quit for good. While the other companies never responded to me, Scott called me back right away, got the new boiler ordered, and we were on our way. Within a few short days my old boiler was removed, replaced with a regular efficiency boiler that is working like a charm. Along the way Scott was able to work in a socially-distanced manner, easily fielded some unusual issues (we had to rent a 60-foot cherry-picker to get to the top of the very tall chimney stack to remove the old furnace lining and replace the chimney cover), and helped make a stressful situation easier to fix than I expected. All in all, I highly recommend Stone Plumbing for responsiveness, flexibility, excellent communication, and reasonable pricing. It was one of the most positive and professional experiences I've had with any home contractor in the last 20 years. They were my fourth call this time--but they got the job done that three previous plumbers didn't. They'll be my first call the next time I need any plumbing done.