Will not be going back to this location. The individual who made my ice cream handled it without care. The ice cream was melting as the employee was making it, which suggests that the location's temperature is off. The employee handed me the ice cream in a bowl that had melting ice cream running down the sides and intentionally did not wipe or attempt to clean it up. It was a mess. I usually don't write bad reviews, but this location is highly unprofessional and distasteful. I should've asked for a refund, but decided to give the employee the benefit of the doubt. However, after much thought, and because of my disgust with the mishandling of something as simple as ice cream, this needed to be vocalized. read more

I love there strawberry one. Can't get it no were else.people are nice. They have a large that is very big. I mean huge.

HORRIBLE service. Sent my kids to pick up our mobile order which said would be ready at 8:01pm my kids arrived and the workers said they never received the order. My daughter then asked for a refund which they said they couldn't do due to no manager being on shift. My kids showed the workers my confirmation email after they said no refund and although it was made in the 5 minute drive back to the house it was MELTED. I called and let them know I would be heading back up to the store. I gave them the melted ice cream and asked for a manager and there was in fact a manager on shift. I told him my problem and he took my information to issue a refund tomorrow, but Zack, you are truly appreciated! Although I left with no ice cream and no refund I do appreciate his attempt in trying to fix the situation. Two stars because the manager on shift was a SAINT for doing all he did to try and help! read more

This was our first time at this location and we had been looking forward to our favorite ice cream place. We bought 2 everybody's a dough for it and a doughlightful peanut butter. The dough for it came almost perfect but was missing sugar crystals. We weren't told if they were out of that topping or not so we expected it when we got home. The doughlightful peanut butter came with only peanut butter. It had an abundance of it. And again it was not mentioned if the other toppings were out so that is unknown to me why both orders were missing toppings. We were charged the full price minus the birthday discount we used. read more

as soon as I walked in, it was about 95 degrees, I order and they brought over the ice cream to the "cold stone" which was not at all cold. By the time they were done with my ice cream about a quarter of it had melted away on the stone. I asked the worker why all the ice cream was melting and he looked at me rolled his eyes and said "well it's hot in here, what did you expect". If I could I would give it 0 stars but 1 will have to do. read more

I stopped by for some Coldstones in the late afternoon and was not a fan of the experience. There was a line, which I didn't mind, but the store was quite crowded in the small amount of space available for standing. I noticed none of the employees were wearing masks when preparing the food. One of the employees was chewing gum. They ran out of the cake batter ice cream, so I ordered the coffee ice cream with peanut butter mix - in, instead. The great thing about this place is they do give you large portion of ice cream. However, there was peanut butter covered all over the spoon the employee handed to me. Which was sticky and kind of disgusting. The coffee flavor of the ice cream taste bitter and burnt. So it was not delicious. They have a large variety of pre-made ice cream cakes in the fridge, easy to grab and go. The employee who helped me was nice and friendly. There is alot of parking in this shopping center shared by other businesses. Overall, maybe I went in at a bad time. The employees should wear masks when preparing food and ill pass on sticky peanut butter spoon and burnt tasting coffee flavored ice cream. read more

Cold Stone Creamery - I'd skip on the coffee flavored ice cream. - Ice Cream & Frozen Yogurt Near Me - Clarksville, Tennessee

We came here last night about 10 minutes til closing. I asked nicely if they could dole out three ice cream orders and they were willing to do so despite being busy cleaning up and getting ready for closing time. Excellent ice cream and awesome service! It was worth it to come in and we will be back! read more

Actually the experience I had was not good, but because Isabel the (manager in charge the next day) listened to me and was willing to address the issues with the situation I rated four stars instead of one. I believe that she will help the employees involved become better employees for Cold Stone's by providing them with feedback and guidance. If it weren't for her I wouldn't go back! Thanks again Isabel you saved the day and the review. read more

After dinner craving ice cream so came to Cold Stone. I haven't been to one in years. I forgot just how many amazing options there were. I sampled pumpkin and cotton candy. Both were spot on but o came here because I was craving coffee ice cream. A good selection of ice cream flavors and a vast variety of how to received you ice cream; cones, cups, waffle cups, and a bunch of topping options. read more

See all

I went into cold stone off of tiny town and stood in front of the ice cream area where they take your order for ten minutes without a single greeting. The teenagers working there were laughing and goofing around (which is fine, but at least acknowledge waiting customers, I'm not exaggerating when I say I waited ten minutes to even be acknowledged. The teens even looked at me without saying a word) read more

Way too heavy on the sugar on the waffle cones! They are huge and overkill! If you order a small, trust me, you'll have plenty sweetness to satisfy your sweet tooth! Pricing is too be expected and staff was friendly. I enjoyed my ice cream mix, but was disappointed with the waffle cone. Next time, I might ditch it for a bowl instead. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Clarksville, Tennessee

Rude staff. Alex did not provide quality customer service. The order came out wrong and didn't pay attention when we spoke to her.

Good selection but overpriced for what it is. Staff is friendly and the establishment is clean.

First of all customer service is terrible. I order my ice cream my order was done I told him it's to go so he forced a top on the ice cream and handed it to me. Okay it's hot out and ice cream is Everywhere!!! Then he asked if I wanted a bag? Sure.... That didn't help as I'm taking thousands of napkins to wipe the melted ice cream and I said this is going to be all over my seats then he said I can give you a cup once again I said sure......... it didn't work the ice cream spill all over my leather seat onto my $200 purse!!! Beyond upset I will never go back to this one again!!! It has totally changed when we was here 10 years ago!!! I won't be back!!! I'll go to the other cold stones I don't mind the drive! read more

Cold Stone Creamery - Melted ice cream in two cups - Ice Cream & Frozen Yogurt Near Me - Clarksville, Tennessee

Everything tasted delicious! We got the plain vanilla w/ sprinkles & plain chocolate with sprinkles. And birthday cake remix! We also got cookie sandwiches which was also super good as well read more

Cold Stone Creamery - Chocolate Devotion Vanilla Birthday Cake Remix Vanilla and sprinkles - Ice Cream & Frozen Yogurt Near Me - Clarksville, Tennessee

See all

The workers should wear hair nets I found two strands of blonde hair in my coffee ice cream. We got it yesterday @ 5:02 pm 11/21/21.

The Barbie Ice cream is really good! 10/10 the sweetness is absolutely perfect and the service was amazing. I also appreciated the patience from the staff and the quality of work they put into their jobs . read more

Horrible customer service last night. They didn't make the sundae correctly and the lady rolled her eyes at me when i corrected her. Ill never return to this location that had no supervision over their teenage employees. read more

Came by to get some updated photos of the business. Guess one of the employees got freaked out so she called the owner on the phone. I'm helping your business out people. I understand how that would seem odd though. Anyways, will be coming back next week for my birthday cup...stone cold still has the best icecream creations around! read more

Love the smoothies and shakes, ice cream is always on point too. Staff is always friendly.

Do not fill up the container! I am a big fan of cold stone, ordered the half gallon container, didnt fully watch the employee mix it all together. I get home and just barely over half the container has ice cream in it. I dont know if i can come back to this place and essentially pay full price for half a product. Also, the mix ins werent mixed in or broken up. Major disappointment from this establishment. You all need some retraining. read more

This is my third visit back! The management reached out to me immediately at took care of my issue. I was more than satisfied with the results and plan on visiting this location often. The staff was more than accommodating and professional. I appreciate customer like this, it's more than worth my return visits. Thank you Cold Stone for making things right and for being an excellent place to visit on a hot summer day read more

I've come to this location and purchased cakes and ice cream since day they opened Yesterday 9-7-2017 I purchased two cakes; when they were served every guest started telling me it tasted like chemicals and bleach, I don't know if the appliances used were not rinsed prior but this is not expectable read more

Good ice cream, though little pricey. Definitely not my go to everyday ice cream place, but great for that special treat. Love their fruity flavors read more

Yes, the ice cream is good. But good lord it's expensive, and worse yet, it takes FOR. EV. ER. to get it. I don't mean slow. The service here is on glacier pace. Not only are they slow, they stop and do a stupid cheer every time they get a tip in the jar. No kidding, 25 people in line and they stop to dance and sing. Fail, Fail, Fail. I can't see the point of paying twice Baskin Robbins price, while waiting 20 minutes to get ice cream. read more

I think the icecream is a little expensive, but I still love the product. My chief complaint about the place is it's arrangement and or lack of size. Sitting at the tables during a rush is uncomfortable for me. The line to get your icecream starts at the back and goes to the front. Thus means that everyone waiting in line has to make room for the people being served. That puts them right at the tables where others are trying to enjoy their dessert and company. Nothing spoils that faster than having a person's butt in your face. My suggestion is get it to go. read more

The staff was friendly, choices were plentiful, and the prices were reasonable! I always get the waffle cone bowl, can't beat 'em! There was a line of about 15 people when we walked in, but it moved quickly...very efficient staff! The only real downfall is the lack of seating. There are a handful of two tops right next to the waiting line...a little uncomfortable. We didn't see any seating outside either. Rather than stand in the parking lot with two kids eating our ice cream, we just headed home and prayed no major messes. read more

The Founder's Favorite with Strawberry Cheese Cake Ice cream was enjoyed by the three of us, immensely, and my toddler requested an "Oreo Milkshake". This ending to our day was a bit over $22, but worth every lickin' drip! :-) ...I just had to taste his 'shake, and it was Amazing! Taste just like the chocolate cookies in an oreo, but cold (if that makes sense?!)...Rich, no shamming on the cookies! :-) The ladies were smiley, and friendly, but we heard no singing until the guy behind us tipped as we walking out of the door! I was a bit disappointed, since after reading the reviews before I went highly suggested that singing was the normal greeting - I would have been motivated to tip, but, after $5 for each small treat, I didn't feel too badly... read more

Came in at 820 and two of the employees were more concerned with closing than serving the line of 10+ people. One girl was the only one preparing orders. When you have 40 mins until closing, you'd think the line would take precedence. read more

If I could give no stars I would, we go here a lot and this particular time we got our favorite a Strawberry Blonde add bananas. My Fiance' was enjoying the ice cream on our ride home when we made it all the way to the house, I decided to try some. On my second go around to scoop some out, I saw hair in the middle of the ice cream. How disgusting!!! We immediately called the store and was told that we had to bring the ice cream back and they would make us another one. Oh hell no, how is that acceptable that we had to drive back to the location. Our names should've been taken down to receive a credit and or something else. I don't agree with that policy, everyone doesn't live in the vaccinty of Cold Stone. We haven't been back since this incident and probably won't be ever again. read more

Ice cream is still good, they offer military discount (the young lady was kind enough to ask - just present your ID card). Not sure if I caught them at a bad time, but it just seemed lackluster for the area. But for an 87deg, October day this hit the spot. read more

Probably the best place that is super close to get good ice cream, frozen yogurt and the goodie bar for toppings is amazing. Decently priced and clean. I usually get mine to go so unsure of the atmosphere when dining in however if you stop in I think you may just love the variety here. Very kid friendly it seems as well. I walked in the other day and little ones seemed delighted and enjoining the creamery. Will be back as usual! read more

Excellent service at this location. To be honest I have not experienced poor service at a Cold Stone Creamery. It was the first time my wife has been to a Cold Stone and she said. "I thought it was pretty *explicit* awesome. LOL! I highly recommend a visit for a date or family outing. Be sure to watch the ice cream experts make your order, it adds to the experience. Be sure to tip for their great service as well. read more

They are amazing. Everyone is so friendly, funny and there ice cream is hella bomb.com like hello I love this place always and forever better than any ice cream places out there read more

Today was my first day in Cold Stone. Unfortunately after hearing many good things I cannot recommend this place. They were out of cookie dough, peanut butter, and vanilla. I felt extremely rushed and just got chocolate.. One of my group tipped and they seen us, nobody sang. It was lame. read more

I really really like the ice cream here!! Always a delicious treat , but sometimes a bit crowded. The staff is always friendly and helpful. I would recommend this place. read more

WARNING; once you eat here, you won't be able to get ice cream from anywhere like Walmart or Kroger. My fiancé and I buy ice cream here by the tub because it's so good and inexpensive for what you're getting! The staff has always been friendly and helpful and give plenty of free samples! Try the cake batter! read more

So if you are going to indulge, you might as well go full on right? I love Cold Stone!! Their ice cream is so creamy and delicious and I adore that I can customize it any way I like. From the moment you walk in, the delicious smell of homemade waffles hits you and you know there is about to be a party in your mouth! I love this location and the staff are always friendly and attentive. The place is clean and welcoming. If you have never had a cake or pie from here, they are sooooo good. It is the right amount of sweetness without being overly sweet like the store bought cakes. The frosting and flavor choices are on point. The pricing is great for the high quality not fake product you get. You get what you pay for! I love this place and it has never let me down. read more

There was a wire in my ice cream and the employees don't know how to do their jobs. They're always busy but yet it takes three people to put the ice cream bowls up. My husband and I stood there for 7 minutes while they just conversed with one another. read more

better hygiene practices are definitely needed. We found a black hair in one of the ice creams.