It was my first time trying Cold Stone! There is a variety of items to choose from, & I believe I chose Cheesecake Fantasy. The employees were nice & quick to make my dessert. I would definitely come back to try other desserts! read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Kansas City, Kansas

Loved the coffee ice cream , tasted amazing too! Service was good , had huge line and it went really fast.

It's a hot day and we a wanted some ice cream to cool down. Stop in here at the Legends location. Shop is always busy. Lots of assortment of flavors. I opted for their signature chocolate lovers ice cream. Casual atmosphere, rather small shop. A few table for seating and one outside. Who doesn't love ice cream. It's always good here. read more

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Owner was very rude and yelled at me for not being loud enough. However, the ice cream was okay. Just constant disrespect and unprofessional service. read more

Food was definitely mid but the service was horrible. I walked in there and constantly got the stink eye like I had done something wrong. Unprofessional childish. No communication just "heres your ice cream pay us". Also the store is incredibly small but their stuff they have in the fridge has NO due dates on them I was gonna buy them but I couldn't even tell how old they were. read more

I'll let my son go in and pick out his ice cream since he had never been to this franchise before. I think it's a little over priced for what you get, but he was happy. He opted for a chocolate dipped waffle cone with sprinkles, chocolate ice cream, Oreos, Snickers, and chocolate chips. He loved it! The place is fairly busy with it being in the middle of the outlet malls, but the place seemed pretty clean and well stocked. The girl taking an order with somewhat friendly, and patient with my son trying to decide the perfect combo. read more

Got the banana caramel crunch sub vanilla ice cream base for cheesecake ice cream and it was delicious! Had the how the cookie crumbles without the frosting and realized it was just oreo with cookie dough ice cream, not cookie dough. Would have been better with cookie dough as well read more

Cold Stone Creamery - a man standing in front of the counter - Ice Cream & Frozen Yogurt Near Me - Kansas City, Kansas

Vegan options for people who can't have dairy. They also went out of their way to make the ice cream safe for a Celiac in our group.

Young guy probably in high school who was working afternoon on 6/21/25 at 2pm should learn not to blame and accuse the customer when he misses something on an order. Very rude and disrespectful kid, not pleasant at all. Otherwise the other employees and ice cream were great. read more

The ice cream was very good. I went during a week day and it was empty so the service was very fast.

This place is expensive! I paid $42 for a 6 inch ice cream cake! The only reason I did was because my daughter asked for this particular birthday cake! It's the smallest cake I have EVER seen! Not happy. read more

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We came by on the 4th of July after a movie and they were closing. The owner was kind enough to treat my daughter to a cup of her favorite, chocolate with sprinkles and m&ms. Thank you so much!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Kansas City, Kansas

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Ordered a custom ice cream cake 48 hours in advance for my 2 year old kids birthday. I am so impressed with the custom lettering wishing my kid a happy birthday. Pretty impressive for a $40 cake! Thanks Cold Stone Creamery... read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Kansas City, Kansas

drove 20 miles roundtrip to 8600 ward parkway store 64114. no customers and my daughter and i stood at the apple case for 5 minutes and had to retrieve a clerk to wait on us. we ordered 2 pecan monster apples - the clerk repeated the order but when we got home they were 2 pecan carmel apples and were highly disappointed. read more

Nice spot and location but your experience depends on who serves you it seems. Our server was in such a hurry we had to ask for the mix in on the side. No smile no hello no nothing from her. The guy with the long pony tail helped some others while we were there and he's more personable and tosses the ice cream in the air. Overall the ice cream is good though read more

Cold Stone Creamery - Large coffee ice cream with mix in on the side bc of rushed service - Ice Cream & Frozen Yogurt Near Me - Kansas City, Kansas

This Coldstone only get a three star cause I personally have a soft spot for their Cake Batter ice cream. It honestly deserves only two. This location is always dirty partly because of the tween crowd that flows in here after their movie. This makes this place crowded and awkward to find seating yet only having a handful of customers in here. The staff is ok if you get lucky, most of the employees seem as if you've just ruined their day for giving them your business. If you go here your better off taking your ice cream and heading outside for a walk around Legends, weather permitting. read more

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horrible ice cream very poor sanitation not worth visiiting............best to avoid at all costs

Not only does this place have delicious icecream and excellent service but they went above and beyond for my Granddaughter who has peanut allergies. The young lady who was providing service asked a man who I supposed was the manager about it and he told her he would get icecream from the back and serve them with new spatula's. He was so pleasant about it and was glad to do it. Most other facilities act bothered. I greatly appreciate this excellent service. read more

Our toddler loves coldstone and this visit didn't disappoint. The gentleman whom was working was super engaging and polite. Our son devoured his strawberry dish and asked the man for more. He kindly scooped up more and then refused to let us pay for it! Such a kind gesture. As always the ice cream and mix-ins were on point. Excellent experience. Thanks!! read more

It was a sweltering day - think Hell in Summer and you're wearing one of those ridiculous puffy jackets and Uggs - and I was stuck schlepping the kids to a Fashionista's version of purgatory (an outlet mall). Give a sister a break! I needed something to boost my sagging spirit, and since Legends Outlet Mall is cruel enough not to have a swanky, air conditioned Martini bar, I opted for ice cream. (Call me a snob, but I'd have preferred Tuscan cherry gelato but Italy was 3000 miles to the east). I spent 30 minutes standing in line behind a sweaty, hairy, obese man with an alarming amount of ass-crack showing out of the top of his Champion basketball shorts. Do I need to describe his foul odiferous emanations or can you imagine it? What really galled me though, after the long wait and plumber porn, I had to wait to pay while employees ass-grabbed and high-fived each other (Seriously? You scooped a ball of frozen cream onto a cone - you didn't throw the winning touchdown at the Superbowl). They even tallied up their tips in front of customers. The insult to the injury? The ice cream tasted freezer burnt. Next time, the kids can cruise the mall while Momma finds a martini bar. read more

I have never met a Cold Stone that I haven't loved! Amazing like all of their other locations. I am partial to the Cake Batter flavoring! Tons of add in selections. My favorite are sprinkles and chocolate chips along with cookie dough! Well worth the money! read more

Ok, normally I am not one to write a review soley on one bad experience but even 2 days after my trip to Cold Stone I am still irritated with my experience. I went there on on Monday (MLK day) afternoon. When my girlfriend and I walked in there was a line of about 10 people. We questioned as to whether or not to stay, but decided that the line would most likely move quickly (seeing 3 people behind the counter). That was not the case. Nobody seemed to know what they were doing and I could not figure out any logical system they had behind the counter. The employees were just joking around when they had a line of obviously irritated customers. One guy seemed committed soley to preparing some large to-go order for [obivously] a friend (who coincidentally didn't even pay). Once they finally gave us our ice cream (about 20 minutes after we walked in) I just stood there at the cash register waiting to pay for about 8 minutes (which says something about how long it was taking for them just to make one person's order). I ended up eating half my ice cream standing there. i thought about just leaving w/o paying (since no one would have even noticed) but I am too good of a person to do that. Finally an employee came over and just stared at me. I finally said "umm..I still need to pay for my ice cream." So he rang me up, swiped my card, and then just walked away. So I assumed my transaction was done and finally went to go sit with my girlfriend. 2 minutes later that same employee yells across the room "Ma'am, you didn't sign your credit card slip!" Really?? When he left the register after swiping my card I assumed my responsibilities were done (since at a lot of places you don't need to sign). Once I got back up there it took him about 1 minute to find a pen. This location gets 1 star just because I do enjoy their ice cream. I realize that this was a Monday afternoon in the winter so the employees were probably not their "A team" but they seemed to lack any idea of what they were doing. Also, this location is really small with only I think 3 or 4 tables. And if there is any line of people they are standing right next to your table. We ended up eating our ice cream with some 5 yr old two feet away staring at us. read more

Good place to take the kids on a hot summer day. Mix-ins were fresh and the ice cream was delicious. The singing staff was a cute touch, but maybe singing more that about getting a tip would be better. I took my son and we both planned on getting ice cream, but he went first and got large scoop. It was huge, enough for both of us. We will be back! read more

Every time I go the line is super long. You feel really rushed when you order and I'm not even sure what they charge you for when it's all said and done. My visits have been during the summer but they have been a disappointment. Ice cream is decent but not the best. read more

It makes me sad to review an ice cream shop as badly as I had to rate this one, but you gotta do what you gotta do. They have great tasting ice cream, but it is a dirty shop. The staff is not friendly and they really don't care about you or your order. In fact my husband had his order taken wrong and they didn't even seem to care. I just really don't care for this place unless I am craving something sweet and everywhere else is packed. read more

Peanut butter coffee was terrible. The manager saw my frustration and offered me a replacement. 5 star for customer service.

At first I was a little disappointed at how long the line was when I got there. It was not moving very fast at all. But when I got up to the counter the customer service more than made up for my wait. Let's be serious here it's cold stone we all know it taste good read more

Not bad to cure that sweet tooth you may have after a hard day of shopping or after a great meal from one of the great restaurants within Legends. The line does get a little long when the days are warm but it goes by relatively quickly. The customer service is great, the ice cream is good, but the facility is quite small. It serves it's purpose and is located on the western end of the mall. If you've been to one cold stone.. this place is no different. read more

High school hangout mostly but it's still in a good location across from the T-Rex Restaurant for some after-meal treats. Some nights are packed by teenie-boppers but if you can look past that.. it's really good. read more

This has got to be the worst experience of any Cold Stone I have ever had. I will never return to this location, I am rather disappointed. First my wife and I were walking around Legends around 9PM Saturday March 16th, when we decided we'd like some ice cream. My wife, having celiac disease, is required to have gluten free food, and even cross contamination can cause serious issues. My wife asked for an allergen menu and was handed (by the employee picking and scratching her hair--GROSS!) a menu on different combinations of ad-ins, not the allergen menu. My wife then decided to just get a basic ice cream (Coffee, I think) and asked that the scoops be replaced by clean ones and that her ice cream not touch the stone table due to the cross-contamination of gluten. The employee dipped the scoops in the cleaning solution once and continued to use them and then put the ice cream on the stone. I requested cake batter ice cream (my favorite) they were out, and had to go with something else that wasn't that good. During the entire escapade in this store the employees seemed more interested in flirting with each other, talking loudly, and not paying attention to the customers. The part that really was my last straw and infuriated me was when I went to pay I was handed my card back with the receipt and asked to fill out all lines and sign. I signed and handed back, already there was no chance anywhere that anyone in this shop was getting a tip. The receipt was then rudely shoved back in my direction and demanded that I fill out everything on it. I boldly lined through the tip area, to the grumbling under her breath of the employee and left with elevated blood pressure. It takes a lot for me to be really disappointed with an establishment, however, the service I got from this store was highly disappointing. Also, I forgot to mention earlier, however I eluded to is with the using dirty scoops fiasco, the entire store was dirty and unkempt. I realize it is a small store and doesn't have a whole lot of room, but the shop was crowded. read more