The service was a delight towards my glum day. To be specific, one of the workers, Jasmine H, was very enthusiastic. She offered me many samples and was very cooperative instead of being annoyed with my complicated order. She truly did cheer up my day. The ColdStone environment was family friendly and smelled of many delicious ice cream flavors. ColdStone was simply the perfect place to go today, and I will definitely be back for more!! read more

Would give zero stars if it was an option. What's the scenario where they have 5 ppl working, zero in-shop customers, and only my take out order, and they dont even start it until I can grab their attention as theyre all hangin in the back not working? read more

If you want good ice cream go to Cold Stone, but not this one. I ordered a shake and a bowl of ice cream to go since we can't order things inside due to COVID. When I got home and opened the bag I found a nice little thank you cake pop with a hand written message that I thought was pretty cool. Felt personal! Then when my pregnant and patient girl bit into it the chocolate fell off and thank fully she caught it right away. Under the layer of hardened chocolate there was a later of white mold. This mold if from sitting to long on a shelf or fridge somewhere. It was truly disgusting and now my queen is going to make me go somewhere further. Thanks Cold Stone for making this even harder for me! read more

Cold Stone Creamery - Moldy Thank You cake pop - Ice Cream & Frozen Yogurt Near Me - La Grange, Illinois

ZERO STARS. I came here today, 3/3/24 around 3pm and two servers were at the location both with black untied hair without hairnets. My daughter pulled a long black hair out of her ice cream and when she approached the server about it he stated "I didn't make your ice cream so there's nothing I can do about it" and then just completely ignores my daughter and walks away! I've never witnessed such bad customer service and never coming back to this location again! I approached the counter and the lady that did make the ice cream ended up remaking it, but was also rude about it as if it was our fault her hair was in the ice cream. read more

Late review I love ordering my birthday cakes from Cold Stone. They always do an excellent job and I like that I can customize it the way I want. I ordered my cake Wednesday night and it was ready for pick up early Friday afternoon. You have the option to pay online or pay in the store. I paid online. No fuss. No muss. This was my first time using this location. The customer service was friendly and polite and shockingly there was also ample parking. read more

Cold Stone Creamery - 2020 Cake - Ice Cream & Frozen Yogurt Near Me - La Grange, Illinois

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Two girls cleaning up a little after hours decided to ignore me while making eye contact twice. Atleast just communicate that you are closed and did not receive my order. Don't leave me standing in the cold like a fool. Thanks read more

The young man who was in charge is extremely rude. I can't believe the way he talked to his employees in front me. Not coming back here. To much gossiping. Felt like I was back in highschool. Culver's is better anyways read more

Went in because my husband was craving a pb cup milkshake and this was the only ice cream place around and open after 8pm. Came in and ordered a "Reese's peanut butter cup shake" (simple enough, right?) we could see the peanut butter cups right there, they have ice cream, it's possible. The girl working asked what size and my husband said large and again repeated "Reese's peanut butter cup shake, with vanilla ice cream" just to be sure she had heard right. She nods. Between his shake and my "love it" size ice cream, $13 and change. Geeze. Then she hands him this disgrace of a milkshake. What is this? We walk away because we were the only ones in the store aside from the employees, and they clearly were cleaning up. (Its an hour before close) my husband tastes it and it's nothing like what he thought he ordered. I guess all she put in was chocolate syrup, peanut butter, vanilla ice cream and milk. I could've made this at home. He literally took a sip and was instantly disappointed. Now it's just in the freezer, and that's only because we paid for it. It otherwise would've ended up in the trash. I'm more annoyed that I didn't just turn around and hand this disgrace/peanut butter milk back. Gross. read more

Cold Stone Creamery - Peanut butter milk, when we ordered a peanut butter cup milkshake. If you can't make it, don't say yes and then hand us this gross thing. - Ice Cream & Frozen Yogurt Near Me - La Grange, Illinois

Long Line, but that wasn't the issue the problem was a girl went in, didn't put her hair up, didn't wash her hands, and made ice cream for one of her friends. All around very unsanitary employees shouldn't be allowed to do that. The reason for 2 stars is because the man who helped us was very nice and trying very hard 5/5 for him. -3/5 for the girl who broke every health code read more

I loved the strawberry cheesecake ice cream I love their service their they were so nice

Nope, I'm not paying 5 BUCKS to snack on someone's hair! That's a direct quote from my husband, who insisted we leave the bustling Creamery after waiting in line for about 4 minutes and then finally arriving at the counter to view the ice cream choices. Mind you, I'm anxious to get my hands, lips and body up close and personal with some delicious original ice cream flavors for which they're famous. And I'm hearing my husband in the background saying, "Honey, they're not wearing hair nets or gloves. And look at the fan that's used to provide the refrigeration, its covered with gook (he's an engineer, he notices this stuff)....that gook gets blown around the ice cream." "But honey", I'm saying..."We went to two other ice cream shops and....". Then my eye caught a blonde teen bending and reaching into the ice cream display with hair hanging and scraping dangerously close to the ice cream I was lusting after.....and my stomach turned. Well, its still kinda turning at the thought.... So I'm like, OK, honey you're right let's beat it! But before leaving I tried quietly and discreetly asking one of the teens with hair hanging down if there was a manager on duty. To which she replied, "I'm in charge". I cringed...and continued carefully and in a low and polite voice that perhaps only she could hear added, 'perhaps you want to suggest to your team that they wear a hair net and gloves', to which she replied, 'sorry ma'am'. Well we hastily departed, sans ice cream. Unless something changes we wont ever go there again and I certainly would not recommend it to anyone I like. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - La Grange, Illinois

I've come here not for the ice cream, but for the ice cream cakes. Both times it has been delicious, excellent ice cream cakes. The other thing is the service was super nice, and very helpful in figuring out what I wanted to order, went to pick up, etc. It really made my daughter's birthday more special read more

The service here is amazing! , and they food that i got was a shake and it was so delicious!

No wait after a movie lets out? Score! My ice cream tasted fresh and was served cold. The freezer case was filled with cakes and looked wonderful. The staff was pleasant and efficient. read more

I brought the family here after winning first prize for my costume at a toga party(yes, that's right, don't judge!) The prize was a $10 card for Coldstone. The sweet loving part of me has to give them at least 4 stars because, it's ice cream and how can they mess it up??!! We purchased the Gotta Love It size with chocolate ice cream, Heath bars, and Oreos. There could have been some more Heath bars, but do we really need the extra calories? The (ice cream maker?) was very polite and did what she needed to do. The prices are pretty steep, though. $8 for one large cup of ice cream wipes out a majority of my gift card. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - La Grange, Illinois

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A couple weeks ago I was in here with a couple friends and there was a family with a small child. Which is totally fine and expected. BUT one of the employees kept playing their trashy music that kept saying the F word around a little kid. Didn't even change it or anything. I felt so bad for the family and even more pissed off at whatever employee kept having their music on with a bunch of swears in front of this little child. read more

Presented my Groupon voucher for ice cream cookie sandwiches and they tell me they don't sell them anymore. "Well, can I have something of equal value?" "No I don't run the Groupon page" ???What does that even mean? It's simple math, I paid for something you don't sell anymore so you give me something of equal value. If it wasn't all children working there I feel like this would've been resolved easily read more

I know some people absolutely love this ice cream, but it really doesn't do anything for me. Meh. I've experienced better. So, what is it about Cold Stone ice cream that doesn't dazzle me? I am an ice cream lover, but I have never been able to finish a "Like It" cup here (the smallest scoop size). I eat a few bites and then just lose my appetite for ice cream. It's too sugary. It's too filling. There's something dense and heavy about it; this isn't light, fluffy, melt on your tongue ice cream. The consistency just isn't right. It's more like rubber cement or tar than creamy goodness that is advertised in the store name, "Cold Stone Creamery." I have tried a BUNCH of different combinations, which is one of the big pulls of this ice cream place, but they're all the same. Every bite of Cold Stone I have, I think of what an absolute waste of money and calories it is. There is something artificially sweet about this ice cream that just really turns me off. Blah. Also, there are only a handful of tables at this location, so if you come at a busy time (especially nights during the summer), then good luck finding a place to sit. I get dragged here from time to time if a friend wants to go, but there is better ice cream than Cold Stone in La Grange, like Tate's Old Fashioned Ice Cream Shop. If I were you, I would avoid Cold Stone at all costs, unless you happen to get a free scoop on your birthday or something. read more

The person who waited on us, Sofia on our receipt, took it upon herself to add a $5 tip. Our bill was $13.83 and she charged our Discover card $18.83. We were given the option to tip and I did not do so since the ice cream is so expensive. While the ice cream is delicious, this is fraud and leaves me with a very bad taste. I will not return there. read more

Always Always Always get their Birthday Cake Remix - AUH-MAZING whoever came up with this concept! It has an old school vibe without cutting back on modern conveniences. The ice cream is always served to us quickly, with a smile on the person's face making it, whenever there is a line after the movies it goes very quickly so were not waiting forever! The only thing I would change is the price, though you get a lot for your money; it is just ice cream after all; me and my boyfriend usually share the large one- they just need to cut back on their prices! I'll definitely be back (: read more

We arrived at 9:50 pm and found the doors locked!! All three workers were inside cleaning up the place. We knocked on the door and none of them glanced up to acknowledge that we were knocking on the door! Mind you google shows that they close at 10 pm!! We left but felt disappointed! We decided to call the store and one of the girls answered.And told us that they were closing soon but she told us that the ice cream is starting to thaw! She told us we are closing in 6 minutes but you can come anyway! I share all of this to say what type of business closes earlier than advertised and then deters a customer on the phone from coming in? They need to hire better workers!! read more

Decent place to get dessert. I appreciate the fact that it was quite warm inside, despite it being an ice cream parlor and that it was quite chilly outside. The ice cream is a little too rich for me, but I'm not too big on ice cream in general. Service was friendly, but a bit slow. Our order got mixed up and we had to wait for them to make the correct order. I got the churro dish with chocolate instead of caramel. Again, a little too sweet for my taste, and the churros weren't the greatest. It's still a decent spot to grab some quick sweets and hang out with your buddies. read more

Horrible attitude. Lazy employees. Slow. Non communicative. Angry. Won't come back.

The ice cream flavors and combinations at Coldstone are a magnificent calorie bomb. Not a place to make a habit of going if you're watching your weight. Last time I was there I got the german chocolate cake ice cream- mixed up with a brownie, caramel, coconut and nuts... oh man!! If you go, keep in mind a feeling of patience. The workers there are a lot of high schoolers, some of them having this as a first job. Last time we went the girl was trying to put bananas in a fudge sundae, and could not figure out what my mom was trying to order when my mom just wanted a *gasp!* SMALL. That like it/love it/gotta have it thing is just confusing. I always have to rehearse myself before I order. As long as I haven't eaten much and have time to study up, I will go back again some day. read more

NOM NOM NOM NOM NOM ICE CREAM NOM NOM NOM Service here is interesting, but damn if the deicious pound packing ice cream doesn't make it totally worth it. read more

I love cold stone creamery but I don't understand why it has to be so expensive. Three ice cream cones 20 bucks. Went to get an ice cream cake and it was almost 50 bucks. There are lots of other options for ice cream in downtown Lagrange. I would choose another place for ice cream. read more

Customer service was lacking, went there with a groupon for 2 quarts of ice cream and they only had 4 options. Ice cream was sub par

I can't really believe what just happened. I was with a group spending a ridiculous amount of money on ice cream and what I ordered was absolutely inedible. I took it back and was told "that's just a really bad ice cream, that's how it tastes" by the shift leader. Then they wouldn't give me my money back???? I've never had such a bad experience. Go to Tates! UPDATE as I was leaving, the shift leader gave me my money back, so that's something read more

The family and I like coming here for dessert when we eat out in the area. There are a lot of restaurants in the area. Cold Stone is a little pricey so it's not an every day type of ice cream shop. I think you do get a fair serving size though, and I usually cannot finish the bowls/cups I get. My current favorite is the Cookie Doughn't You Want Some, but I like how you can just look at the toppings and create your own...Kit Kats and vanilla is always a winner for me. The kids are into custom creations. The staff is always peppy and they sing (sometimes terribly) when you tip them. Parking is somewhat limited, but that's the area in general, which is my biggest complaint. We usually find ourselves walking here after dinner. Overall, we like the place and the chain in general. read more

I ordered a birthday cake from Cold Stone. It was amazing! Our guests loved it! The employees were so friendly! Huge shoutout to Charms! She was so friendly and patient with me when I was placing the order! Thanks Charms! read more

Uh-oh. Desiree is back on yelp, yelping it up! Here we go. . Let me first say that I've been here before and the service was good and friendly. I only give good reviews when the service is exemplary and I only give bad reviews when it's horrid. You can guess how this one's going to go! I had been wanting cold stone Rocky Road since Friday but wasn't able to get out there until today. I also want to mention that I've only been there during evening hours. Anyway, I digress! I walked in knowing exactly what I wanted and ready to order. I should have known it wasnt going to go well when the heavily made-up chit that took my order was staring at something over my shoulder the entire time she spoke to me. She began pounding out my order (literally, she seemed angry?) which was a coffee lover bit and for my dear mother (who didn't even like it btw). When she was done and piled it into the quart container she realized there was a gap and proceeded to fill it with plain coffee ice cream. I say nothing because I'm tired and want this to be over with as much as she does. She starts on my Rocky road, which I ask to add caramel to. She finishes mine with no complaints. Maybe she's getting the hang of it! She starts my aunts rocky road and again fills a big gap at the top with plain chocolate ice cream. Ok look, at this point I can see the finish line and am just ready to pay. I turn around to grab a fourth quart of Founders favorite out of the freezer for my dad and to my dismay I notice she's stacked the containers on the counter. Oh no! This is how the rest of the encounter went. Her: do you need a bag? Me: (in my head "no. I'll pile them on top of my head and carry them that way") yes please. Her: -slaps some paper bags on counter- here you go. Me: Ummm. Do you know which rocky road had the caramel? Her: not sure -walks away- Me: -opening containers both sad and confused searching for my caramel while realizing containers are a mess with ice cream dripping down sides- Her: here's another bag if you need it. That'll be thirty-five dollars. Me: -hands over credit card while bagging my 4 quarts of mess and confusion- Her: -slaps credit card on counter with no receipt- here you go -walks away- Me: -grabbing napkins to wipe down last container while getting pitying look from customer- Needless to say she didn't get a tip. Normally I'm the type of person to speak up but I was feeling a little off and frankly still a bit shocked. Anger didn't hit until I got to my car. I just spent $35 on ICE CREAM and got some of THE most subpar service ever. If I wanted to be mistreated by a little hispanic girl with fake lashes I would have stayed home and talked to myself! It would have saved me money calories and grief! read more

I am just not a fan. Too sugary (yes icecream has sugar..but theirs has way more)....long wait usually....which leads them to rushing you to order and if you take their time they can be rude. Oh yes and over priced. read more

Omg people get the ice cream cake. It was amazing. I wish I can eat everyday but I can't because I don't wanna get chubby. :)