Not gonna lie, based on the poor reviews, I walked in with caution. I realized that I had nothing to worry about because the two female employees were really nice and the ice cream was SO GOOD!!! Great service. Clean establishment. Fantastic ice cream. read more

Cold Stone Creamery - Inside (obviously) - Ice Cream & Frozen Yogurt Near Me - Marysville, Washington

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We come to Cold Stone often because my son loves it there. But tonight we got a smoothie for my husband and it tasted kind of moldy and it had pieces of plastic in it. We are hoping he doesn't get sick from it. But anyway, we thought we would let people know to be aware. read more

Cold Stone Creamery - Plastic in Strawberry/Banana Smoothie - Ice Cream & Frozen Yogurt Near Me - Marysville, Washington

I called and asked about availability of cakes and they were nice and answered my questions. When we arrived, they answered more of my questions and rang us up. They were friendly and helpful and the chocolate ice cream cake looks delicious. We've always had good help and ice cream here. The store was clean and they were readily available. It's a small shop with a few tables in case you want to stay and enjoy your treat inside. It was surprisingly not busy on Sunday afternoon. I bet if more people would take the time to leave reviews when things go right, their overall score would be better representative of their normal performance. read more

Cold Stone Creamery - Moonlight Midnight Delight - Ice Cream & Frozen Yogurt Near Me - Marysville, Washington

Their ice-cream is pretty good and great for days where you want ice-cream and something nearby!

This place is awesome and the staffs usually great. Last night we stopped in and between me and my buddies spent like 150 bucks between the 5-6 of us. Buddy order 4 qts of one of their mixes and the staff cranked his out QUICK it was awesome! This location is really consistent and its awesome. read more

Cold Stone Creamery - Making 4 quarts of there toffee or coffee mix. Awesome staff - Ice Cream & Frozen Yogurt Near Me - Marysville, Washington

Great friendly service, large portions and delicious ice cream. We'll certainly be back.

Best service best ice cream. Idk why people are complaining about service because the workers are very nice and help a lot.

Well, the ice cream was good, at least. The service was not great. It didn't take long to receive our order, but the employees were not the nicest or very knowledgeable. It's getting quite expensive for a small cup of ice cream. $9 for the gotta have it. I went this time because they gave a bogo offer for your birthday through their loyalty program. I tried to use it, but the discount did not come off. The employee was unwilling to fix it and said to come back again to use it. That kind of defeats the purpose of a bogo. This definitely does not make me want to come back again. read more

This location is accurate for getting your order wrong. 2 stars because it's still delicious. read more

Cold Stone Creamery - What's in this photo: The wrong order - Ice Cream & Frozen Yogurt Near Me - Marysville, Washington

My sister and I were craving a little treat! We made the trek to Cold Stone, the establishment has a wonderful environment with friendly, positive employees. I expressed I was struggling to decide on a flavor and the associate Mikela Raybon offered me a sample, recommending Oreo Cake Batter which was beyond delightful. Highly recommend!! Shoutout to Mikela Raybon!! read more

Cold Stone Creamery - Yum! - Ice Cream & Frozen Yogurt Near Me - Marysville, Washington

Seems like the workers just trying to get by with their day here. Could be better. Would travel to another Cold Stone for a better vibe.

Not a soul greeted us when we walked into the shop and there were 4 girls were there. The energy was tense and all 4 girls were rude. Very poor customer service. read more

Ordered a Coffee Lovers Milkshake, when I saw the.finished shake, it didn't look right. So I asked her if it had Almonds, Heath Bar & Caramel. And the lady said, "oh, you wanted those in there too". And I said, that's what a Coffee Lovers Milkshake is. Then she poured the milkshake back in the blender, added stuff in it. It was WATERY....I tried it, but, returned it back and told them, this is NOT Milkshake....it is TOO WATERY..... Will NOT come back to.this place....very dissapointing read more

I am absolutely heartbroken. I drove an hour and a half each way to pick up a custom ordered birthday cake for my daughter's birthday. Instead of getting a cake covered in sprinkles all I got for my $40 was a cake covered in white whip cream with pink writing that said happy birthday on it. I thought oh well it is what it is not at all like the picture on the website but I'll just put my own sprinkles on it. We just cut into the cake for my daughter's birthday and instead of cake batter ice cream it is full of mint chip ice cream. All my daughter wanted for her birthday was an ice cream cake with cake batter ice cream. She hates mint chip! I am so very upset! Thank you cold stone for ruining my daughters birthday! UPDATE: Owner apologized and refunded purchase... They were very kind and helpful. read more

I was waiting for my online order and, the employees were busy working with everyone else's orders because it was busy, and there was an older lady(40-50 years old) was standing there on her phone! I told one of the employees about it, and she said "that's our owner"!!! Absolutely unprofessional. I'm sorry for the employees........ read more

Went in today with my daughter. There weren't any other customers in there, & the girl never said "hello", "welcome in", "do you know what you want" etc, ....DEAD QUIET. I said "hello" to see if she was alive, & got a little muffled hello. I felt very unwelcome & it was quiet & awkward. I hope she brushes up on her customer service- read more

Everyone we worked with was very helpful, patient, and friendly! Maybe they got new staff since all the older negative reviews? read more

Come here before the store closes and you're sure to get an eye roll and bad vibes from the staff. Cheers!

I honestly love this place but when my dad, my husband and I went in this evening we received the WORST customer service from one of the workers there. There were two workers tonight. The petite one was so friendly made our experience a great one but the OTHER ONE.. (I wish I got her name) she was more on the heavier side, gave us the worst customer service ever! I didn't even want to buy shit from this store because her drink attitude. Also, she was on FaceTime while working! How professional is this place? Yeah, it's only ice cream.. but damn, take some pride atleast for the owners that bust their ass for that place. Mini rant, but it needed to be said. Girl needs a fucking attitude check REAL QUICK. You don't belong in customer service. Trust me, the manager will be called and I remember your face read more

The customer service here every time I come is HORRIBLE and the employees are just rude and they give you attitude. You guys can at least put on a fake smile while you are serving customers. It really shouldn't be that hard. read more

The ice cream was good but the people who work there are so rude. We'd never been before and we were looking at the options and the girl wouldn't give us time to decide. When she was done making my husband's order she walked over to the register and dropped it on the counter and stormed off. I understand being tired at work and wanting to go home, but there's a difference between that and being flat out rude. read more

Unfortunately, the service is horrible. The lady never asked if I wanted anything else in my shake, I would've said something had I noticed before she was already done with the blender. She also misheard what my husband asked for and when we corrected her she has a rude attitude about it. :( I'd give a zero if I could. read more

I have to say I'm really disappointed in how this store is being ran. I went to get a Strawberry Blonde. As I was about to be served, the employee asked me in a very rude tone what I wanted. I told her what I wanted and the whole time she was making it, she was being aggressive to not just me but towards the employees as well. The quality of the ice cream was EXTREMELY poor, melted and over mixed. Fortunately she was wearing a name tag and I can identify the employee as Jaasiel. I do not plan to come back. read more

Came in, less than two days away from Lord Inslee's declared last day of masks. Was told that they will not serve me without a mask, what a joke. If you care about your rights, or common sense for that issue, do not support this business. I'm sure if I come back in 48 hours, it'll be safe for all if there are no masks. Morons. read more

A lot of flavors to pick from Same with topping So good I would recommend Great customer service as well read more

I rate this place a 0 star to start off the Hispanic young lady was rude and disrespectful instead of greeting customers nicely she said what do u want , had a bad attitude if she doesn't like her job and doesn't know how to treat customers she shouldn't be their ,around 6:30 ish i will not come to this cold stone I rather drive 30 minutes away where they going to treat us and by the way u should practice washing hand after grabbing money especially with all of this COVID -19 read more

The ice-cream is good but service keeps getting worse. They don't greet you or offer to help. The girl with the dark hair and complexion seemed annoyed when I asked to try a flavor I haven't had. She almost rolled her eyes but probably realized not a good idea. If it weren't for my kid I would've walked out. Luckily we love Menchies too! They are always friendly and helpful! read more

Wish I could leave no stars! My son who's 24 years old and has severe autism was laughed at by two girls behind the counter! I am saddened by this behavior and will never frequent this establishment again! He was confused and we left with him feeling overwhelmed with anxiety as he doesn't understand why they would be so hateful! read more

Ordered a midnight delight cake8" on line went to pick up and this is what I got. No decoration as per on line pictures and instead on 8" not even a 7.5". By the way this was for my 7 year old birthday, I want to upload the picture to show how the cake looks like but the system doesn't allow me. May be will try later. I have complained to cold stone company. But unsure if they will call me. Not too many people take pride in their work these days. Instead they will try to steal wherever they can. read more

Came here for the first time in a long time. Since they switched owners things haven't been the same. This has been a few years I believe. I use to visit this location every Friday with my family for a weekly treat. I have stopped this. The customer service is horrible and the taste of the ice cream is not consistent. I went in this evening and there was an older woman who worked there that was just arguing with the customer in line before me,she left upset without purchasing anything I should have known to turn around then. I placed my order the older woman made it just fine she didn't say too much. Didn't look like she really mixed it up but oh well I guess that's not the worst thing. But the kicker was when a worker named Erin rang me up. She rang me up told me the total, gave me my change and walked off. She literally walked off without saying anything at. I like do I get a receipt hello! I finally walked out pissed. I am going back here I will try one of the many other ice cream places around. They suck and are rude! read more

Avoid this location. Twice now I've ordered from here and they don't chop their mix-ins. They threw a whole banana cut in half and the strawberries were frozen solid and huge whole chunks. All other Cold Stones let me substitute a topping but these guys had the nerve to say it's not allowed. Liars and lazy workers here. Never ordering from this location again. read more

What a scam I asked for a medium and they just threw a small into a medium cup not coming back for sure read more

Cold Stone Creamery - a hand holding a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - Marysville, Washington

Disabled & on a cane but waited almost 15 minutes behind 6 people, watching 2 teenage workers(1 girl was tied up filling an order for an ice cream cake) & other did not seem interested in working up to speed, then when I got up to order counter I see a sign posted saying 'NO 50's or 100 notes', REALLY? YOU MIGHT HAVE THE PRESENCE OF MIND TO POST YOUR SIGN AT THE FRONT DOOR, IDIOTS. Walked out. Won't be back. Sweet craving NOT satisfied read more

would give 0 stars if possible. They say they close at 9pm but we've gotten there twice around 8:30pm and they are already closed. what a jokeeeeeee. Get it together read more

i went in yesterday around 7pm and i was sitting at one of the tables eating my ice cream and i heard one of the girls tell the other girl working to "shut the f**k up b***h". the girl who said it had longer curly hair and heavier makeup, i didn't get her name though. i found that incredibly rude. you should never ever talk to your coworkers that way. and especially when customers are in ear shot. it made me feel very uncomfortable and upset that someone would talk to another person like that in the work place. i'm very disappointed. read more

Downloaded Yelp just to leave this review. I had the worst smoothie i've ever had. I ordered a strawberry banana smoothie and it tasted like water sat in a bowl of bananas and they transferred it straight into my cup. Do not waste your time on this horrendous establishment. read more

If I could I would rate this location is zero. I arrived at 11 AM today when Google said that this location opens and a woman who later identified herself as the manager kept repeating that they're not open they open at 12 and then I said well Google says it's open at 11 and the door was open and she said yeah we open at 12 and that was it that's all she kept repeating and I don't understand why online it says this location is open at 11 and they have their door unlocked when they really open at 12. I felt so humiliated and I will never be back to this location in the future. read more

Walked in last night around 9pm 3/4/22 and forgot a mask. The girl behind the counter asked if we had a mask and I told her I didn't have one and asked if they had any. She said no and that they couldn't serve me, all the while, her mask is around her chin and not over her nose at all and halfway over her mouth. When I addressed it, she used the same glove to touch her mask and face that she used to touch the food. Definitely will not be supporting this business when they can't even follow their own policy and expect me to. read more

Yummy Ice Cream, unfortunately the service was horrible. The two girls that were working were very rude and kept making faces at each other while we were getting served. I went in at around 8:00 pm and they close at 10:00 pm so it's not like we were coming in last minute. read more

Save your time and money and DO NOT, I repeat DO NOT go to this Coldstone location! Terrible service and ice cream that is not served at the correct temperature. We tried this location almost a year ago and we're extremely disappointed. Thought we would give them the benefit of the doubt and try it again and found the service and ice cream even worse than the 1st time. If I could I would give this zero stars but yelp wouldn't let me. read more