I remember when Cold Stone Creamery first opened. It stood out. And not just excellent ice cream, but as a fun destination. No matter how busy it was every customer was welcomed as they walked in the door. The employees were laughing and joking and singing, and then if you left a tip they broke out in song. It was fun just to walk in there, but certainly even more fun to order some creative ice cream at a time when ice cream was not so creative. They were pioneers and they did it well. Well, the entertainment factor is gone and now all they are is great ice cream. Which of itself is not such a bad thing. But I do miss those days. You always know what you're getting when you go to cold Stone creamery because the ice cream and toppings and mixes are always good. The choosing is as much fun as the eating. The waffle bowls and cones are great. So it is never a bad choice. When I looked at the reviews for this particular restaurant, there was a lot of criticism of the service. I did not experience that. The pictured server was friendly, he was nice, and he was quite accommodating (wish I got his name). I walked in with a specific order in mind and they were out of what I wanted, but he was able to turn that experience around and make me a satisfied customer with his suggestions. That is the kind of service I want anywhere I go. Enjoyed my ice cream here. Enjoyed the service. Missed the songs. Change is inevitable, but it's not always for the better. Nostalgia: (sung to the tune of Popeye, the sailor man) At Cold Stone the Creamery, toot toot You tip and we sing off key, toot, toot So give us a dollar and you'll hear us holler At Cold Stone, the Creamery,toot toot OK, I know I know. How many of you read this and couldn't help yourself and just sang it out loud!! Head over to Cold Stone Creamery. Or you'll never get the song out of your head. read more

Cold Stone Creamery - My excellent server made the experience awesome. - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

We came to try the Dubai ice cream it was soo good! Definitely wish it wasn't limited edition. The service was good our server was great and attentive. The store was pretty empty so no waiting in line for too much time! Yay for us! There were a few empty tables so it was great for us to enjoy the ice cream in store read more

Cold Stone Creamery - Our Dubai Chocolate - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

You can never go wrong with cold stone ice cream. When I walked in there was no customers there. It is normally a busy loud location but today it was empty. There was only one person there that was making ice cream. The person that was there saw me and just walked away and continued what they were doing. I had to wait a little before being served. When she was making my ice cream I noticed that it was half melted and when it got mixed it was even more, I got the new flavor they have honey cornbread with blackberry jam mixed with marshmallows. read more

Cold Stone Creamery - Honey Cornbread with Blackberry Jam mixed with Marshmallows - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Deliciousness! Will not disappoint. Big enough to be shared, several flavors to choose from. read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

This is the only location I visit for Cold Stone ice cream. Even though there's a closer store to me, I prefer driving to this one because they always have everything I need, and the staff is super nice. Whenever I need a last-minute cake or something quick for a birthday, their cake lobby freezer is always fully stocked. The cakes are delicious, and I highly recommend trying them--my personal favorite is the Midnight Delight. In addition to their amazing cakes, their ice cream is top-notch, and they always have waffle cones, which are a must for my Chocolate Devotion! The manager, Teayana, is super helpful, and the staff, including the welcoming supervisors, specially Jennifer, is always great. The place is always clean, and it has a very nice atmosphere, perfect for coming with friends, partners, or kids. I definitely recommend this Cold Stone location! read more

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Always love Cold Stone. But this location is falling apart. Slow Service with employee that does not want to be there. Specifically this tall guy with a beard. The ice creams buckets mostly empty. Barely mixed the cookies into the ice cream. Scrapped the bottom of the bucket for ice cream. I asked if there was more in the freezer and totally ignored me. Told him the waffle cone is burnt and said he had no other one. Horrible experience! read more

Cold Stone Creamery - Burnt Waffle Cone - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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I would love to say that I had good experiences the way they served me which was Elvis,very nice guy and got exactly what I wanted definitely Will come back again and hope he is there to serve Me. read more

Had a wild experience at this Cold Stone yesterday. Had already waited in line for 20 mins while one employee [male] worked down a long line (and still growing) of in-store customers and the other employee [female] filled take-out orders. Was just about to ask if the female employee could take a brief pause to help some of us in line when a mom with a toddler who was next in line asked instead. That's when the Cold Stone employee started her villain story. Here's the play-by-play: Customer: "Hi, my son isn't doing any mix-ins, is there any way you can give us have a scoop of ice cream because he has been waiting 20 minutes and is starting to lose it?" Cold Stone employee snapping her head around as aggressively as the girl from The Ring: "He should learn some patience!!" Customer, clearly stunned and wondering if she misheard the ridiculous reply: "Are you talking about the 2 year old who has been patiently waiting in line for 20 minutes while you fill take-out orders?" Cold Stone employee, somehow managing to get even less professional: "Hasn't been 20 minutes." (It had). "And there's only 2 of us here so time for him to learn some patience!!" Customer, staring back blankly: "What's your name?" Cold Stone employee: "I'm not giving you my name." Then she turned back and made a scene of filling another 5 take-out orders while the line grew behind us all. When I spoke to the mom with the toddler to tell her that the situation and reaction were both wildly unprofessional, the Cold Stone employee came back out from the back and continued ranting about 2 year olds and patience. At the ice cream store. While the toddler stared at her obviously confused and probably scared. At no point, did she check herself. While she was absolutely wrecking herself. Unless Cold Stone decided to hire the Abominable Snow Monster as a marketing tactic, they should really think about who they have working at their stores. Cussing out a mom and her 2 year old is not giving cheery ice cream vibes to anybody in the shop. Summary: SKIP THIS Cold Stone. Villain working the counter. But if you have to risk going in for an emergency, do everyone a favor and toss the Abominable Snow Monster back in the freezer where she belongs. read more

Cold Stone Creamery - Cold Stone employee - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

My family and I love coldstone. The employees at this location are a hit or miss. Sometimes they ignore you, others they're very attentive (same ones always). However, I must say, the ice cream is always on point ! read more

Cold stone creamery has been around the 305 for almost twenty years. Here you can choose any flavor of ice cream and add any toppings you wish. I got the chocolate devotion which includes chocolate ice cream, brownies, fudge, and for extra mini M&Ms. Then they take it and smash all the flavors on top of a frozen counter. It was good but I felt it was not freshly made ice cream, it had an artificial taste. read more

Cold Stone Creamery - Browine A La Cold Stone - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Went to this location recently and Chris provides great service and excellent cakes !!! highly recommended!!!'n

I'm very disappointed with how my recent order was handled. I placed an order on Sunday for a specific cake, scheduled for pick-up on Monday at 3 PM. When I arrived at 4:30 PM, I was told my cake hadn't even been made. Then the manager informed me, quite bluntly, that they didn't have the flavor I ordered. No apology was given, nor any real effort to make things right. She blamed the error on the cake maker not picking up the order, but there was no accountability taken. She simply offered me two other flavors, so I accepted one just to have something to show for my order. However, it wasn't what I wanted, and the entire experience felt like my business didn't matter. I will never order from this location again. I paid full price for a cake I never would have ordered--it's simply not right. Experiences like this make it feel like the hospitality industry is dead. There was no courtesy, no apology, and no sense that my experience mattered at all. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I have not visited this Coldstone in years! It was very clean inside, the young ladies at the counter were very friendly & attentive as getting ice cream with a 3 year old is a messy ordeal! The ice cream was delicious! And the outside seating was clean. read more

I love coming here, the service felt super friendly and welcoming ! definitely will be coming back the food is always amazing you can never go wrong with ice cream. I got there new seasonal ice cream the despicamallow"for the new despicable me movie I loved it! 10/10! Store was super tidy, the atmosphere is very calm , great to come in big groups ! read more

Cold Stone Creamery - Icecream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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This location has one of the worst levels of service I have ever experienced. I placed an order for pick up and stood for more than 10 minutes to just be acknowledged , my ice cream did not even start being made , even though it was already past my pick up time. 4 employees, no order completion and none even acknowledge people waiting to speak to them. They also ignored two other individuals in their approaching to pay for a cake which requires no wait time. One was even a shift manager, which should require a higher level of service , and at least communication. read more

Great service and probably one of the cleanest stores I've seen! Super busy the night I went, but the line moved pretty quick! Definitely friendly environment and Caitlin was great! Very helpful and gave great customer service. Will go back again read more

Great costumer service and work fast. Ice cream was great and was freshly made. The place and environment was really nice. I recommend getting your ice cream at this specific coldstone. read more

The Ice cream was delicious and the customer service was great and fast. I recommend this location because of the nice environment and service. read more

Everything about the place was great; the service, the ice cream, and the environment. highly recommended.

I came here the other day and it's good if you have an ice cream craving. They have a good variety of ice cream and toppings. I got attended pretty quick and shoutout to stephanie for giving me an awesome cake. The place looked clean and tidy. read more

I come to this location on a pretty regular basis and I really have no complaints. The staff are mostly polite, minus one or two dry ones. The ice cream is always delicious and the add ins seem fresh. They can get crowded but the staff do a good job of keeping things moving efficiently. They have a couple of tables outside and a couple inside. Overall a good location :) read more

Recently ordered another cake for my daughter. It looked pretty decent when I gave it a glance at the store. Halfway home (I live literally 5 minutes away from this location) my other daughter notices that the cake was completely falling apart from one side. I asked for strawberry filling in the center of the cake and it was seeping out of one side. Basically ruined picture time! When we finally cut into the cake, it was another completely mess inside of the cake. Never ordering any "create your own ice cream cake" from this location ever again!!! read more

Cold Stone Creamery - What's with the lines?! - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Let me start off by saying: I LOOOOOOVE Coldstone Ice cream. I have been a customer for 10+ years but what I do nooooot love is a business that doesn't respect their customers. I have never seen a business close their doors 20 minutes before closing. If closing time is 10:30... then 10:30 is when the doors should be closed! Especially in this particular business where it only takes a few minutes to serve the already made ice cream and check out a customer. I arrived at 10:10 PM on a Saturday night 08/29/20, and the three young girls inside said they were closed. Doors locked. I couldn't believe it. But maybe I should've read the reviews and then maybe I wouldn't have been so surprised. I live right around the corner and I promise this will be the last time I come here. Once we left here, we discovered "Miami Baked" food truck in town and country. It was DELICIOUS!! Soooo, if you're searching for a good dessert spot, save yourself the effort from Coldstone and head there. A small business run by hard working women, willing to serve yummy desserts and do it right! Super yummy! Anyway, I digress... bye Coldstone! read more

Employees were having personal conversations while I was standing there with my parents waiting to order. My mom ordered ice cream in a waffle cone and it was super soft almost like melted which is odd because their ice cream is never like that which was a little disappointing. read more

Cold Stone Creamery - Birthday remix shake - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Compared to the location near my house on 86th and 8th St., love this the service here! The ladies (at least when I've gone) are super friendly and efficient. The location has been very busy the times I've gone but they still manage to get through the line quickly and with a smile on my face. The times I don't get ice cream I get a strawberry and mango smoothie with is delicious! read more

Cold Stone Creamery - Strawberry Mango Smoothie - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

My wife and I walk in yesterday evening and get helped by the guy who clearly doesn't want to be there. My wife places her order and he starts to prepare everything to make her ice cream. Before he starts or even grabs the ice cream out of the tub my wife apologizes and asks if she can make a substitution in the order. The rude employee responds with (under his breath) "can you make up your mind?" My wife didn't catch it because he said it cowardly low but I caught it and as he said it he looked up and saw me staring right at him. He stumbled on his next few words and quickly changed his demeanor once he saw I caught him. Being rude to customers for no reason is absolutely un called for. read more

Who doesn't love ice cream? I feel like ice cream is something that is very difficult to mess up. Its so yummy and comforting that no matter how bad everything is falling apart the ice cream picks you up off the floor. I love Cold Stone. I have been coming here since I was a kid. This was the first place that they had cake batter ice cream. Who doesn't love licking the spoon when baking a cake? This ice cream tastes just like that. It is possibly my favorite flavor of ice cream of all time. I have yet to find one that beats it. They obviously have all the generic flavors but they also have some other rich delicious sounding ones. Like Oreo filling ice cream? I always eat the middle of an Oreo first! I digress... This particular shop is located in a shopping mall surrounded by my favorite food places (Starbucks, pei wei, chipotle, subway, Panera). Its small and normally gets very full especially during weekends and after school. The shop is normally only manned by two people which is what I hate the most about it. I understand they try to save money but sometimes the line is out the door. I don't want to wait forever to get ice cream either. Especially if one poor soul is making the creations one at a time. They have already made creations but you can always create your own with your own mix ins and toppings. They mix in the toppings with the ice cream and place whatever you want on top as well. I recommend this parlor to anyone who is nearby who wants to get their ice cream on for a decent price. read more

This is the closest coldstone to my house and I enjoy going to it whenever I want my fix for ice cream that's not from the grocery store. Every time I come there is always a line, but it usually goes by quick. The staff is usually nice and for the most part great you when you enter the business. For the most part the business is kept clean. One thing, I wish they had their old menu on the walls that would tell you in details the toppings each ice cream contain. Also, some of the employees don't mix the toppings too well in the ice cream and you run into chunks of cookie dough or brownies like I have in the past. read more

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Came to get a cake for my dads birthday. The lady at the counter recommended me the Tall, Dark and Deliciou Cake and it was amazingly delicious. It has it all!!! read more

Cold Stone Creamery - a chocolate drip cake - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

If you like chocolate you need to try their Chocolate devotion ice cream. If you like fruits, then you need to try their strawberry fantasy. It is delicious! No matter which one you choose, they are great. They deliver now. You may need to wait an hour or a bit more, but it is worth it. Ice cream was still frozen when it got delivered. (Just go into their website for delivery instructions). read more

Stopped by with my mom Sunday Dec 4th. There was a girl and guy working. The girl was making shakes for a couple and we were the only other people there. We waited in front of the guy for him to take our order for nearly 5 minutes. He did not greet us or even look at us and was doing side tasks, refilling a few flavors that were not even near empty and then walked away and started organizing bags or something. He was blatantly ignoring us for literally no reason and i even saw him smirk so we ended up leaving... read more

My boyfriend wrote a review about a month or two ago describing how nasty this place is and how unprofessional the employees are ... I'm checking to see if anyone has responded since only to realize his post has been deleted. Every time we have come the people have been extremely rude and unprofessional. The time my boyfriend wrote a post which again has been deleted, it was because we had gotten the largest container of coffee lovers only to find 4 long and really dark hairs right in the middle of it a week or so later. Totally disgusting. While we were purchasing it he even noticed and exclaimed how none of the kids were wearing a hair net or hat. Everything behind the counter was a nasty mess, and while they were checking people out (ringing them up at the register) a few of them were munching on chipotle chips and guacamole. He was grossed out and mentioned to me that he hoped not to see any chips residue in the ice cream.. we didn't but definitely found hairs! Anyway we came back to return it and show them the hairs. Yet again none of them had their hair tied, or hairnets or hats. And again it was a gross mess behind the counter and they were rude. I hope this post doesn't get deleted. But if it does, I will write again. read more

Showed up at 9:40pm and it states they close at 10:00pm online. An 8 minute drive so not the furthest but still inconvenient to be told they are closed due to the point of there being a line (which wasn't crazy long) and by the time the last customer gets to order - it will be time to close. "Isabella" said that to us while anxiously wanting to hurry and close the door in our face. Never again going to this creamery. We ended up at DQ instead. Not far if you experience this. read more

Great staff very nice young people but the place is dirty and the bathroom is disgusting. Not enough staffing for a Saturday night. Ice cream is always delicious and great variety. read more

The worst. No quality control No consistency The service is awful All crew needs to be trained read more

I gotta say I give these guys a 4, but if it was based on service alone I would give them a 5. I have been to many different Cold Stone Creamery locations and for the most part the general feel is always the same. Although, I do miss how when they first opened up they made the employees sing for everything lol (but that's besides the point). You have your ice cream and frozen yogurt flavors and toppings you may mix in. Chose the varieties they offer already or create your own. Chose like it, love it, or gotta have it size. They also have shakes and baked desserts. You can also have a waffle cone dipped in chocolate or sprinkles and the same thing goes for the waffle cup. This is the only location in Kendall now (due to the one on 120th being currently closed). The amount of people I have seen coming through here on a Fri and Sat night is out of this world. The lines go out the door at times and it is intense. The employees take on these endless amounts of orders with a smile and good disposition. This means they make your desserts with love and I don't know about you, but that means something to me. Usually when I have to wait like that somewhere I leave saying never again! I have waited in this line on multiple occasions and neither I nor my fiancée have commented that we're never coming back lol. read more

Cold Stone Creamery - Yumm - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Delicious!!! Great quality in ice cream!! Loved the banana ice cream and brownie!!! I have to come back read more

Cold Stone Creamery - Omgg banana ice cream!! Delicious - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Customers Beware of cross contamination! I observed 1 employee not wearing gloves, working the register, mixing and serving ice cream. Requested she wear gloves, to what she refused because she did not touch the food. You can see they drop the metal padles used to mix icecream in a recipient with water. The do touch the food. Inexpensive Gloves arereadily available to be used. Dont be lazy! The other employee a male, had gloves but worked the register, scratched one of his eyes and also mixed ice cream without changing them! I will never come back here! Look at the photos.... read more

Cold Stone Creamery - Observed him working the register with gloves, then working with the metal spoons the ice cream. - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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Had a custom made ice cream cake ordered via their website. It looked great and tasted even better! Happy birthday banner was courtesy of Target. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Staff is very young and extremely unprofessional. With all due respect, each employee looks like need they to comb their hair back, especially when dealing with food, wear proper gloves and wash their hands frequently. I love cold stone ice cream but for the record, i will never return to this location. Based on the previous reviews, seems like the owner is nonchalant about his staff. read more