Customer service at this location was extremely disappointing. When I arrived, both employees were occupied near the freezers, so I waited patiently until they were available to take my order. Once they were ready, I politely asked for a strawberry shortcake ice cream. Instead of responding professionally, one of the employees turned to me and, in a noticeably rude and condescending tone, asked if I spoke Spanish. When I said yes, he instructed me--again in a dismissive manner--to repeat my order in Spanish to the other worker. I calmly explained that "strawberry shortcake sundae" is essentially the same in both languages, but I still repeated the order in Spanish to accommodate them. After this unnecessary interaction, I was then informed that they did not have vanilla ice cream available, which made the entire exchange even more frustrating and pointless. I ultimately decided to leave without ordering. The employee's attitude was unprofessional and unnecessarily disrespectful. Overall, the experience left a very negative impression. read more

Carvel is nostalgic for me. As a child I use to always go for my special treats here. This is one of my favorite spots, as the staff is always friendly and helpful. read more

Carvel - Fudge Ice Cream Sundae - Desserts Near Me - Miami, Florida

This location closes at 10:30pm yet we walked in around 9:45pm and they refused to serve soft serve ice cream. They said they turn the machine off at 10pm since they close at 10:30pm. That is truly unacceptable as the main reason people go to carvel is for the soft serve. I will not be returning. read more

They advertise opening time as 10:30a. I am here on Wednesday at 10:44a and it is closed. Improve by starting with showing up on time.

They have a new administration. Everything was clean an nice! They have a variety ! I loved the new chocolate cones that they have... I will return for sure !!! They have these mistery bags super nice. read more

Carvel - a display case filled with cakes and cookies - Desserts Near Me - Miami, Florida

There was nothing more amazing than a Carvel ice cream cake on your birthday. My most recent visit just validated my childhood. Same great taste, same friendly service, same familiar smell! lol I havent walked into a Carvel in years so be kind. They even sell the crunchies (best part of the cake) separately. I dont know how long they've been offering this, but Im excited. Ordered a classic cookie dough icecream scoop on a sugar cone...done deal. Creamy, yummy, satisifed. Thank you for a stroll down memory lane. I hope they outlive me, I need to share the same Carvel memories with generations to come. read more

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Bleh. I didn't like this Carvel AT ALL. At first look, they've got a pretty good deal going on on wednesdays, it's buy one Sunday and get a free soft serve. When I first walked in, I took a look at all the ice creams. The ice creams looked way too artificial, too much food coloring. They just didn't look appetizing at all... I'm a sucker for mint chocolate chip and cookies and cream so I decided to sample their new "mint Oreo". It was similar to the mint Oreo cookie itself, I'll give Carvel that. But still... There's a completely artificial flavoring in it. As if the ice cream wasn't ice cream. I decided to stay safe and ordered a junior soft serve. Now I know that the size of the cone you want is measured by the number of ice cream swirls in the cone. I've worked in food business multiple times and there's also photos beside each size they had to show you. The guy who made my ice cream DIDNT EVEN MAKE IT LOOK LIKE AN ICE CREAM CONE. it was just a big ball of sloppiness. It wasn't even as big as what the photo looked like. He literally just swirled a glob onto my come and it was spilling out the sides. I had to quickly lick up the sides before it melted onto my hand. Also, as I drew nearer to the end of my cone, I began to see particles. Like tiny dots of ice in the ice cream. Bleh. I'll stick with Dairy Queen and Baskin robins. read more

Carvel - Crappy ice cream come - Desserts Near Me - Miami, Florida

Really bad customer service!! The girl was so rude. We ask for one flavour and she said it was too frozen so we couldnt - this is understandable but there are better ways to say it! Ice cream was ok, the customer service left a sour taste in our mouths!! It's a real shame! read more

Everyone is super friendly at this place and the ice cream is just delicious. Im plain and just like vanilla with sprinkles but i love the ice cream cake. My favorite is the original. I forgot her name but she is so helpful and made my little cake memorable for my special day read more

Carvel - Desserts Near Me - Miami, Florida

Such great ice cream! Unique variety of ice cream and options. There is something for everyone. Staff is super friendly.

Fresh and delicious! Zack the owner patiently chose and decorated my co-worker's birthday cake.

i love this ice cream. place wasn't busy at all, girl behind the counter was nice and quick. no complaints . read more

Carvel - Desserts Near Me - Miami, Florida

Went to this carvel today just because I was in the area. Big mistake!! My Oreo carvalanche had no cookies at the top. Only at the bottom and they were big chunks. There was vanilla ice cream all over the plastic top which melted and dripped all over me. My husband's Reese's sundae dasher had no peanut butter. read more

Carvel - Reese's Sundae Dasher with no peanut butter! So basically a chocolate sundae. - Desserts Near Me - Miami, Florida

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I'm a frequent customer at this Carvel. The people who work here are very nice. There is one problem I have that I feel needs to be addressed immediately. There are a couple of workers who have a lot of arm hair. I don't expect them to shave or anything, but they should at least be told to we're long sleeves. I cringe every time I see one of them go elbow deep into a tub of ice cream. I decided to write a review today when I found a hair in my order. Again, great place, great people, but please no hair in my food. read more

I went to this location to get a custom ice cream cake for my son. I could not have been treated any nicer. And the best part was, the cake was the freshest carvel ice cream cake we have ever had. I highly recommend this location. read more

Staff was extremely nice and the carvel ice creams were just as good as when I was growing up. They just revamped the place and it looks super clean and modern. Some tables outside would definitely help lure more customers to come sit outside to eat their ice creams! read more

Awesome customer service and great tasting milk shakes! A cool hangout spot after a long day out in the sun. Strongly recommend this place to all! read more

This place is awesome I've been here many times before and they have the best sundaes. The service is great, the people there are really nice! read more

I grew up on Carvel and i will always love them I don't care if they have bugs in the store or if they have bad customer service (which they dont, don't worry on both of the "if"s) They just make me feel like a kid again.. i love everything they serve! read more

I grew up eating the Carvel parfait. It was the ultimate treat when my parents would buy them and I dug my way down to the delicious little pool of syrup waiting at the bottom of the skinny plastic glass. After they discontinued them I graduated on to the Carvalanche, which is great, even if they stole the idea from McDonald's McFlurry. Fortunately for Carvel, their successful covert campaign of disinformation and degradation has led to a south Florida McDonald's culture without the ability or self-confidence to make a proper McFlurry. They just put the ice cream and cookies, or whatever topping you choose, into a cup and think you're paying extra money for that weird trapezoidal spoon. If you kindly remind them to please whip it, they tell you they don't know how to ram a spoon into a machine specifically made to have that spoon easily and quickly rammed into it...but I digress. Points for Carvel, though not really. So Carvel's sunk in quality since it's parfait heydey when I would have given it 5 stars, probably one more star than my age at the time. To add insult to nostalgic inner-child injury, if you ever show up within one hour of Carvel's closing time, they have begun to "clean" their machines and you cannot order any soft-serve or mixed ice cream treats (read: signature items) If you need a breakdown, I provide it below 5 Stars - Carvel invents, masters and provides me with parfaits. Monopoly of crunchies on ice cream. I love Carvel! -1 Star - They remove the parfait -1 Star- Quality goes down. -1 Star- successful covert campaign of disinformation and degradation against McDonald's McFlurries operators (Operation McSuckies) -1 Star- They stop serving the things Carvel is well known for typically an hour before closing time. read more

So disappointed, store closes at 11 and we get there at 9:45 and they tell us that the soft serve machine is being cleaned. We went to Diary Queen. read more

I went here for the first time to buy my husband a birthday cake a few days ago. They had a huge variety of cakes. They also have somewhat of an ice cream bakery there with chocolate covered bananas, chocolate dipped soft serve, and different cookie sandwiches. My brother got a chocolate cookie sandwich and he loved it. The service was awesome. They will be seeing me again soon! read more

Yeah so for ice cream I am really not impressed. From the very beginning you can tell the don't train or teach their employees anything about how to handle customers, ice cream, or a retail storefront. Let's start with the multiple visits I have made (only because I live around the corner). Every visit the soft serve machine is not properly calibrated. I have told the staff every time that the soft serve machine needs to be set about 5 degrees colder (though 7-10 would make it perfect) but it still remains a milky mess. So badly that they had to serve my ice cream cone upside down in a cup. Fortunately I had a cup to drink my milk from. Now let's talk about the language barrier, I get it. I live in Miami. And yes Doral is even worse but come on when I talk and the person behind the counter can only smile and nod there is a problem. My family has worked for Carvel and we have always loved it. But this one should be closed. I won't be back again and would suggest you all go to Sub Zero just down the road. read more

A late night ice cream is always a good idea! Fast courteous and clean! Brings back memories too!