Cold Stone Creamery

616

292

132

2 months ago

I've never been to Cold Stones and place the order. So it was a confusing and new experience. Had no idea that the large came with Four Scoops but thankfully Edith was so patient, kind and polite. She worked through all of my confusion and still provided Superior Service with a smile. Even I was working my own nerves and my kids agree that I was super confused. I just want to give credit to Great employees and customer service when deserved. read more

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Samantha M.

3

10

21

3 months ago

Love this cold stone location, Edith was very sweet and kind! My order was perfect as always!! read more

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Summer L.

12

62

229

4 months ago

We always love trying new flavors at Cold Stone!! The ice cream is always so thick and creamy -- it is our absolute favorite. This location was very clean on the inside and had lots of options for pre-made desserts (ice cream cakes, ice cream cookie sandwiches, and even pre-made ice creams with mix-ima). When we went in (around 8 or so), it was pretty busy. The workers behind the counter seemed like they were working as fast as they could to help get everyone their desired desserts. Luckily there are so many options that we took the time to really look through the menus (which are posted on the walls), the flavors, toppings, and even the sizes. We decided to try one of the new flavors cookies n' peanut butter and we mixed in white Oreos, cookie dough, and graham cracker crumbs. It was SO good!! The ice cream itself had peanut butter slivers in it so there was a perfect mix of flavors in every bite! read more

Cold Stone Creamery - Cookies 'n' Peanut Butter Ice Cream made with OREO® and REESE'S - with white Oreos, cookie dough, and graham cracker pie crust - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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The O.

0

19

6

4 months ago

Yummy ice cream quick service check them out! Great service ALEXI IS AWESOME.. give her a raise! read more

Cold Stone Creamery - Yummy - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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Cheyanne L.

0

19

12

4 months ago

Fast and friendly staff. Loved it thank you guys for keeping all your guests happy and keepn the flow going read more

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Leo H.

1694

617

1837

1 year ago

Service here is great I wanted something different so she put together something that was not on the menu and I really liked it.. I will definitely be returning read more

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Stacie H.

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2

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2 months ago

So delicious and amazing and the staff is so nice. I appreciate all the ice cream and toppings they offer xoxo

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Daniela F.

0

3

1

5 months ago

Very good taste and service amazing taste Greta delas good job everyone !!!!!!!!!!!!!!!! read more

Cold Stone Creamery - Oreo - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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Shonntae Y.

0

8

2

5 months ago

Google says they are open until 9 and I just arrived and the girl that works here said, "sorry but we are closed, we closed at 8 today." Had there been time adjustments made online, I wouldn't have wasted my $6 a gallon gas to get here. I also won't be coming back. read more

Business owner information

Devin G.

Sorry .. we closed for two days to remodel

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Isadora B.

0

1

0

3 months ago

Today I had a great experience at Cold Stone thanks to Alexi! She was so kind, welcoming, and provided excellent customer service. She had a positive attitude, was patient, and made my visit really enjoyable. Thank you, Alexi, for the great service! read more

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Mayra M.

0

1

0

4 months ago

Always great friendly service. The staff members are all a pleasure and eager to serve customers

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jamal g.

0

1

0

3 months ago

Great customer service, clean atmosphere, Darla has very great customer service and very polite

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Courtney P.

0

17

13

1 year ago

Hands down the WORST root beer float. Please tell me when they started putting root beer floats in an ice cream bowl??? $9 for a scoop of vanilla ice cream in the "like it size" bowl and a splash of root beer??? Then we asked "doesn't it come in a cup"? And she replies no it comes in these... what the helly!! read more

Cold Stone Creamery - Root beer float - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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Mari A.

3

5

0

1 year ago

We had a large order and Edith was so great and accommodating! Cold Stone is our family's go-to.

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Cynthia R.

Elite 19

143

171

130

2 years ago

They have a variety of different flavors and combinations if you don't want just a plain flavor. My go to item is the banana Carmel crunch. It is absolutely the best hands down! Simple yet so tasty. The service is great. You are always greeted and they are fast on making your ice cream. The location is clean and up to date so I do like that. If you love ice cream, this is the place to be at. read more

Cold Stone Creamery - Different options - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Business owner information

Devin G.

Thank you Cynthia .. your feedback is appreciated.

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Priya S.

0

10

4

2 years ago

The only coldstone i like going to. the employees are always so sweet. they always mix the ingredients and add perfect amounts. i've been to other locations and (i only ever get founders favorite) and there's barely brownies/fudge. taste like just sweet cream by itself. anyway, just sitting at home eating my ice cream, appreciating it. i wish i could remember the name of the individual who helped me earlier today, but just 10/10 read more

Cold Stone Creamery - perfectness - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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alina

0

3

0

1 year ago

Terrible service, Devin was extremely rude and unprofessional. Won't be coming back due to bad service

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Silvia C.

0

3

6

1 year ago

Great customer service from Dawn, friendly and helpful, will be coming back for other occasions! The best Oreo ice cream cake ever!

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Cle Cle M.

0

3

0

1 year ago

Jocelyne was a great cashier awesome customer service very polite and helped my kids with everything best experience yet!!!!

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Jessie R.

Elite 19

4

147

12

2 years ago

Employees are super nice, helpful and patient, store is clean and they have lots of cakes ready to go but what I do not remember is 2 ice creams being $26 and they were overly sweet and just not what I remember cold stone being. The mix ins are $1.99 each, literally for 2 Oreos. We couldn't eat them, 3 bites and into the trash they went. read more

Business owner information

Devin G.

I am so sorry Jessie about the prices. As wages keep going up, we…

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Charlenia A.

0

4

0

1 year ago

Great service and ice cream, never can go wrong with this coldstone. The customer service is super friendly as well

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Glide b.

0

1

0

1 year ago

So i installed this app specifically to leave this review. I love the coldstone chain, But today i got scammed. I asked for a Love it mint ice cream and instead got literally like one little scoop of ice cream that barely filled the cup. Even my brothers love it sized ice cream had a single tiny scoop. I didnt get the guys name but he was some indian guy with the biggest smile on his face i think he was high or something. I dont mind my ice cream server being high but at least give me my moneys worth please! Literally finished my ice cream before i got out of the parking lot and i aint even a big back like that. The ice cream is always gonna be good quality but my problem with this place is just the portions. Please do better i wanna be happy with coldstone again lol. read more

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Pable R.

0

1

0

1 year ago

Emily was awesome and helpful today! Big coodos to her! Ice cream was also delicious ! The absolute best in the business, come get some ice cream from Emily! read more

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Paul W.

35

12

2

2 years ago

Edith was awesome. Walked in with 3 kids and she was patient enough to deal with all their shenanigans. Plus I love the ice cream

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Michelle S.

0

4

2

1 year ago

Jocelyn is amazzziiiiiiiing and so sweet like all these delicious flavors! I am definitely coming back!

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Ada A.

0

10

3 years ago

I found a piece a plastic in my ice cream! I'm so upset as I could have given this bite to my daughter and she could have choked. I got chocolate and vanilla ice cream mixed with brownies. Idk how you can this large of a piece of plastic in this. I watched them make it so it must of been made into the brownie. read more

Cold Stone Creamery - Plastic! I was eating my ice cream and felt something hard before I swallowed what was in my mouth and it was a chuck of hard plastic! - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Cold Stone Creamery - Plastic - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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Business owner information

Devin G.

I am so sorry we will be more careful

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Julia L.

165

197

220

4 years ago

Fast service when busy! Sizes are ample amount! Great place to get ice cream, has many choice! read more

Cold Stone Creamery - Chocolate devotion medium cone - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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Veronica S.

0

4

0

1 year ago

Thank you for your great customer service Savannah. We appreciate your help today with all of our ice cream

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Uriel M.

0

1

0

1 year ago

Great customer service! Came in for a birthday cake and they were very helpful! The environment was nice and clean as well!

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Olympica H.

1

38

44

2 years ago

Service was good but damn!!!! $12 for a medium which is like a scoop with some caramel and cake mixed in???? I'm going to just make my own ice cream from now on lol!! read more

Business owner information

Devin G.

I am sorry about prices.…

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April R.

0

2

0

1 year ago

Come here everytime for all my needs!!!!! Cotton candy love it every day. They rock and are so nice and helpful

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Jennifer D.

53

36

6

2 years ago

Edith was such a helpful employee, super clean place and quick service will be coming back

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Miss H B.

5

58

18

2 years ago

Great decor, fresh flavors and excellent customer service. Edith was exceptional and went above and beyond to serve us. Thank you for assisting us Cold Stone. We'll be back. read more

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Tish W.

Elite 26 All-Star

394

690

2070

5 years ago

So my daughter wanted Cold Stones and she was treating so why not....Plus it's a local spot and we try to support local business as much as possible. Just a heads up they do tend to be busy but it was worth the wait. What made it worth it even more is that my neighbor (who is a year younger than my daughter) works here. It's his first job and he was the one who got to wait on us. It truly is special when you've known someone from before they were born to now see them come into their young adulthood. He did a great job on our ice cream request and we got plenty for our money. read more

Cold Stone Creamery - Flvors - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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Business owner information

Devin G.

Thanks Tish .. Glad to get your feedback

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Gabriella M.

0

1

0

1 year ago

Emily !! Was the greatest! Every helpful!!!! Will definitely come back !!! Emily was very nice and helpful,

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Christian L.

0

1

0

1 year ago

Great service from Emily. We appreciate her kindness and willingness to help us out for our cake.

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Rockiya R.

11

10

3

2 years ago

I would give this place 0 stars if I could. But extremely poor service. Cold stone failed to deliver my online order for an ice cream cake for my husbands birthday timely and I was given coupons to rectify the situation. When I tried to redeem the coupon with my kids, I was accused of stealing the coupons and that they don't do deliveries. Well here is the text from my delivery driver and the my receipt that shows that they did do deliveries. When I provided my receipts, the manager all of a sudden changed her tune and said ok we can honor it. No thank you. The damage is done. You should never accuse customers of stealing. I was extremely offended and I will never give this place my business. read more

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More info about Cold Stone Creamery

25960 Iris Ave
Ste 6C
Moreno Valley, CA 92551
Directions
(951) 247-5036
Call Now
Order Takeout or Delivery
Start Order
Visit Website
https://www.coldstonecreamery.com

Full menu

Hours

What time does Cold Stone Creamery open?

Cold Stone Creamery opens at 11:00 AM on Monday, Tuesday, Wednesday, Thursday, Sunday, Friday and Saturday.

What time does Cold Stone Creamery close?

Cold Stone Creamery closes at 9:00 PM on Monday, Tuesday, Wednesday, Thursday and Sunday.Cold Stone Creamery closes at 9:30 PM on Friday and Saturday.

Mon-Thu, Sun 11:00 AM - 9:00 PMFri-Sat 11:00 AM - 9:30 PM

Payment methods

Does Cold Stone Creamery take Bitcoin?

No, Cold Stone Creamery does not take Bitcoin.

Does Cold Stone Creamery take credit cards?

Yes, Cold Stone Creamery takes credit cards.

Food & Alcohol

Does Cold Stone Creamery have catering options?

Yes, Cold Stone Creamery does have catering options.

Indoor Amenities

Does Cold Stone Creamery allow dogs?

No, Cold Stone Creamery does not allow dogs.

Outdoor Amenities

Does Cold Stone Creamery have bike parking?

Yes, Cold Stone Creamery has bike parking.

Does Cold Stone Creamery have parking?

Yes, Cold Stone Creamery has parking options. Validated Parking

Other Amenities

Is Cold Stone Creamery wheelchair accessible?

Yes, Cold Stone Creamery is wheelchair accessible.

Does Cold Stone Creamery have free WiFi?

No, Cold Stone Creamery does not have free WiFi.

Cold Stone Creamery Reviews in Other Languages

Spanish
2 Reviews

Review Highlights - Cold Stone Creamery

“an employee named jaelynn served me, very friendly and had an amazing attitude despite how busy and short staffed they were, definitely recommend her.”

Mentioned in 2 reviews

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60 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Joseph L.

0

1

0

10 years ago

I visited this store tonight with my friend and We were instantly greeted with a Hello Welcome to Coldstone's by a Julia who was extremely friendly and helpful since we had never been to Coldstone's she was Great! But we were shocked by how the other people behind the counter and one older lady in particular who was in workout clothes treated and spoke to the employee who was helping us the older lady was Very rude and unprofessional we were so shocked we tipped Julia and enjoyed our ice cream and decided to write this review of our experience right away! We hope to visit again just to check on the sweet ice cream server read more

Sylvia G.

92

16

8

6 months ago

I had such a great experience at Cold Stone thanks to Edith! She was handling a busy shop all on her own and still managed everything with so much grace. Despite being short-staffed due to the recent fires in the area, she kept a positive attitude, stayed attentive, and had a genuine smile the entire time. It's not easy managing a rush solo, but Edith made every customer feel taken care of. Her hard work and dedication definitely didn't go unnoticed. Cold Stone is lucky to have her! read more

Ur M.

0

1

0

2 years ago

10/10 I had an incredible experience at Cold Stone! The ice cream was delicious, but what really stood out was the amazing service from Alexi and Santiago. They were so friendly and welcoming making the whole visit even better. They helped me choose the perfect mix and prepared everything with a smile. It's always great to see employees who truly care about customer satisfaction. I'll definitely be coming back thank you, Alexi and Santiago, for making my visit so enjoyable! read more

Christian T.

0

1

0

4 years ago

came here yesterday for some ice cream and it was 5 min till closing and was still pretty packed . Poor kids were getting yelled at from a customer for doing their job in the back making ice cream and cleaning up . lady was going crazy but I think these kids did a pretty good job ! Hate when customers get mad for being to " busy" . I loved their service , thank you Juan & ( not sure what the other child's name was ) sorry lol but was very good :) read more

Monique M.

0

1

0

11 years ago

Favorite ice cream place to go to! Not only because of the ice cream but because the costumer service also! I believe it was Bryan and Daisy or Lily.. her name was a flower that's all I know but they were so helpful and everytime I go, they welcome me and greet me with smiles and I just feel like I know them now! When I tip, they sing and that's what I look forward too! This place is clean and I recomend. Thanks Coldstone! read more

Raylene L.

0

7

0

4 months ago

Stopped by Cold Stone and had such a great experience! The ice cream was fresh, creamy, and packed with flavor, and the mix-ins were generous (not just sprinkled on top ). The staff was friendly, patient, and kept the line moving while still being welcoming. Definitely hit the spot for a sweet treat -- I'll absolutely be back! read more

Bestfriends F.

0

2

0

3 months ago

Had such a great experience at Cold Stone! The staff was super friendly, worked quickly, and made my ice cream exactly how I wanted it. Everything tasted fresh and the mix-ins were blended perfectly. The store was clean, and the service made the visit even better. I'll definitely be coming back! read more

William G.

0

1

2 years ago

Had an awesome experience at Cold Stone thanks to Darla! She was super friendly, helpful, and made sure my ice cream was perfect. Not only was the ice cream delicious, but her positive attitude really made the visit stand out. I'll definitely be back--hopefully Darla's working when I do! read more

Yobani O.

0

1

3 months ago

Great place to buy tires! The staff was friendly, knowledgeable, and helped me find the perfect tires for my car at a fair price. The installation was quick, and the service was professional. I highly recommend this shop if you're looking for quality tires and excellent customer service read more

Adrian R.

0

1

0

2 years ago

Alexi perfect customer service did it fast and made it very convenient. Made the ice cream taste extra good with the perfect amounts of proportions of everything I asked for along with Santiago serving my other friend and giving her a great experience as well both deserve gratitude read more

Priscilla S.

0

3

0

4 years ago

I walked in cold stone during a busy hour, but the workers are very fast and efficient. Robert helped me and made my experience welcoming and fast. Robert made me a great ice cream! Thanks homie :) read more

Ladybug P.

0

1

0

2 years ago

there ice cream is always fresh they have a good environment there staff is very welcoming one of the staff named Amari is always polite and gives excellent service whenever I come by the shop. read more

Ana L.

0

1

0

10 years ago

Julia is the best worker there, so nice (: From the moment we walked in she greeted me and my sister with a smile and helped us get in and get out very quickly.. Best one I met there (: read more

Kristan P.

90

26

0

12 years ago

We visit this location for special occasions as it is pricey. They do give out coupons regularly so that helps. Most of the staff is friendly. Sometimes the line moves slowly. read more

Yuliana S.

0

1

0

2 years ago

The workers always have the best attitude whenever I come and have good customer service. Thank you Edith for making our orders and for helping us pick out our cake as well read more

Jaelynn T.

0

1

0

4 years ago

Elizabeth had a very good attitude even though it was very busy and she was so helpful...Robert was also very helpful and kind! Definitely recommend for y'all to come here! read more

Beverley H.

0

1

0

4 years ago

David and Robert nailed this store, they running this business! I came in twice asking for help the Kirby ice cream, they were on it, and nice manners alongside with it read more

Jessica R.

0

2

0

3 years ago

Amazing location! I was greeted as I walked in by Mel and she helped us the whole way! So sweet and is a solid asset to the team! Definitely made my night ema 10/10 read more

Jorge R.

0

3

4 years ago

This place has great and friendly customer service. It is clean and fast. Alot of ice cream options. Connie is great! She has a great smile and is very friendly read more

RJ F.

0

27

31

6 months ago

Alexi should receive some kind of medal or trophy or something. All of the best ones I've ever gotten have been from her. I hope they double her pay. read more

Cold Stone Creamery - icecream - Updated September 2026

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