On this slow Monday I decided to take the 3 year old for a big girl treat for her favorite, icecream. Its a little run down in appearance and seating selection. She chose strawberry. The gentleman was passive and reserved. Its a little pricey for a kiddie small. The small sitting area counter needed cleaning off as it was smeared with old tissue wiped up icecream. The toddler was happy but I was concerned for the lack of cleanliness. read more

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My last review was 6 years ago, haven't been until now and I still enjoy my birthday cake remix. No complaints, great customer service, and delicious ice cream. Will be back in a few years and maybe I will try something new. read more

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Try the Founders Favorite - soft brownies, pecans and sweet cream ice cream - so good!

Cold Stone Creamery is always a fun place to stop for a treat. The ice cream is fresh, the mix-in options are plentiful, and it's easy to create something that's just right. The store is clean, well organized, and the staff keep things moving even when it's busy. I appreciate how consistently friendly and professional the service is, which makes every visit enjoyable. read more

DO NOT COME HERE. Every time I come it's always an unpleasant visit. The same shake I get comes out different every single time, there's no consistency. The service is also very slow. I've tried to give this location chances to prove me wrong but they may need to go back to training. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

Was craving Coldstone so bad !!! Luckily I happened to be driving past one. I never did a U-turn so fast lol. But as always they made my favorite ice cream to perfection. Cake batter with red velvet chunks and graham cracker pieces. I'm telling you, you will not regret getting this in the Gotta Have It :). The two young men were also so nice. There was a family ahead of me and they ordered ALOT but I commend them for their patience. read more

Cold Stone Creamery - Cake Batter , Red Velvet Chunks & Graham Cracker Pieces - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

Layla made the best Everybody's Mix I've had in a long time. I travel frequently for work and have visited three Cold Stone locations in this state, and this was by far the best experience. read more

Even when there's a line to the door and they close in 20 min- they get you in and out with a smile. They make the ice cream and toppings are fresh and taste delicious. The shop is clean. read more

Do not even bother. I placed an order 2 days in advance. When I came to pick up although very apologetic. The employee informed me nobody made the cake and that it would take him 10 minutes. It took about 30 minutes while I waited. He did give me free candles to make up for it but for $50 this is pathetic. Never again. I didn't see the cake until after I left because the employee put it directly in the bag and I needed the cake for a birthday party but wow. Completely embarrassing to show up with this:/ read more

Cold Stone Creamery - Tall Tall, Dark & Delicious cake - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

I typically only go here if I receive a BOGO coupon via email. Though I did not have a coupon on this particular visit, it was hot outside, so I stopped in for some cookies and cream with caramel sauce. I mean butterscotch because this location does not have caramel sauce from what I was told. No complaints, either one is good. I also ordered cookie dough ice cream with caramel/butterscotch sauce or so I thought. My daughter was the one who wanted the ice cream, so after dinner while eating the ice cream, she inquired about what happened to the cookie dough in her ice cream. I told her that I clearly ordered cookie dough ice cream. During ordering, there appeared to be some breakdown in communication about whether I wanted the cookie dough add-in or cookie dough ice cream. The end result was the only thing that mattered, I just wanted some cookie dough ice cream. I thought that was clear, but I guess not. In an effort to address the matter, I looked at my receipt so I could call that location. At the top of the receipt under the address, it read add telephone number, which means that this information was not present on the receipt. I found the telephone number online, but the calls went directly to voice mail. I finally contacted the store manager, who was rude. Ultimately, she resolved the issue by telling me that I could return for them to remake it. I called her back to ask if I could come in the following day because I was already home. She agreed and stated that she would put my name on the board. Though she appeared reluctant to provide her name, I requested it because I needed it just in case there was an issue the next day. I showed up the following day to get the ice cream prepared correctly. I was already informed that the manager, who took the call would not be present, but she assured me that it would not be a problem. Once at the location, I proceeded to explain why I was there and I presented my receipt. I provided the manager's name and whatever I felt was needed to get me in and out of there without a problem. For some reason, I felt like the female who assisted me was trying to hassle me. I also felt like what I was saying was disregarded. We definitely had a moment where she was not exhibiting good customer service. I need to take a break from this location for awhile. It has changed over time and not for the better. read more

Don't bother. Ordered three basic ice cream cones off their menu and had to wait for more than 20 minutes. For ice cream. Slow doesn't even begin to describe the service at this place. If it was something that needed to be cooked or prepared in some way I could see it, but it's ICE CREAM. Never again. What a pathetic excuse for an ice cream shop. read more

Errr ummm...s'ok... Tonight, my first taste of the Cold Stone Creamery (CSC) vanilla ice cream I ordered today immediately evoked a "This tastes weird" response in me. I don't know...the vanilla tasted artificial, off-kilter, and unfamiliar. The second spoon did not seem to taste as weird though. Thus, I was thinking perhaps my taste buds were reacting to the culinary combination of French vanilla ice cream mixed with the cream of broccoli soup, which I'd had minutes before. Hard to figure. I don't ever remember the taste of vanilla ice cream being thusly violated by something as simple as cream of broccoli, but who knows how cream of broccoli will affect various brands and flavors of ice cream - or any other dessert, for that matter? Right? :-0 Well, the cake topping was acceptable, fluffy, and the chunks were larger and fuller than what is served at other Cold Stone Creamery stores. To be honest, I've only visited 2 other locales, and I have only visited CSC about 7 times total my entire adult life. Sooo... any way. If I make concessions due to the cream of broccoli prelude, I give this store 3 stars. The staff was reasonably polite, expedient, and I had no ordering issues. I guess, I am just not a fan of CSC. I guess it's offerings have never wowed me. Today, was no exception although I'd give the CSC in Canton an extra half of star. It's desserts are better, but the staff is lacking in professionalism, and also, behind the counter, the place looks, at times, a bit unkempt as do, quite frequently, the clerks. read more

Cold Stone Creamery - Extra vanilla cake topping I ordered. Cake topping tastes better than the ice cream. - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

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This Coldstone is the worst! I specifically choose cold stone for two reasons #1the birthday cake remix #2, the fact that I have an option for every ingredient to be mixed in properly, that's where they failed me. Not only was my online order not ready when I got there, they rushed putting it together so as a result it wasn't mixed in properly, and I got the biggest size that you can get!!! Imagine thinking that you're going to have all of the ingredients mixed in the entire bucket of ice cream that you just paid $20 for but you get to the bottom and all you have is plain ice cream. That defeats the whole purpose. I only came to this location because it was conveniently located however, I will take the drive and add in the extra time to go somewhere else!!! Do better please! read more

Cold Stone Creamery - An example of rushing and not finishing a simple job! - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

Horrible service, high prices, and mediocre ice cream. I was really disappointed in my visit here. I had a BOGO coupon and my total was $10.63 after she entered the coupon. By my face, you could see that I was confused. I told her that wasn't the correct price and she insisted that it was. I pointed out how much both items costed ($7.50 each) and with the coupon, I would only be paying for one, 7.50+tax. More than anything, I wanted her to understand why it was coming up to this price because it's her job. She finally figured it out but she and the other workers were extremely rude. I get it. It's Saturday night and you don't want to be there. But that's never an excuse to give people poor service. Will not be returning to this Cold Stone. read more

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My cousins from out of town wanted ice cream so we made a stop to this location. So much for wanting ice cream. My cousin found a roach crawling around in her ice cream. She was skeptical prior to ordering because the store was dirty. If you visit this location, beware and eat your ice cream with caution. read more

The customer service here was amazing! Highly recommended! They work very swiftly and diligently to get your ice cream to you in a decent time! read more

Literally the slowest Cold Stone on earth!!! This place is always slow, no matter how many people are here.

Eh everyone just seemed stressed out and didn't want to be working. I can't blame them though, they probably don't get paid enough and their understaffed or something. It wasn't the best experience, but I ain't mad. It's just ice cream. read more

I received a call from the manager Mark regarding my experience yesterday and adjusting my review because error occurs sometimes, no business or person is perfect. I appreciate the prompt response and genuine care for correction, thank you . read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

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Two stars because the girl at the register was nice but this Cold Stone is GHETTO and they need to lose their franchise license. You can't even see the ice creams they have because they have it blocked off. Only three people allowed in the store. They have this ghetto raggedy list hanging with all the different flavors (since the case is blocked off). They don't accept cash. And they didn't have any waffle cones or bowls... only waffle pieces. I'm mad I wasted my time driving to this location. Get it together. read more

Yikes! Haven't been here in at least a year and won't be going back. I don't know what happened to this location. It STINKS like old nasty mop or rag in the whole location. I should have left as soon as I walked in and smelled the odor, but I really wanted the limited edition chocolate cake batter! The girl who helped me was the epitome of neutral... she acknowledged me when I walked in, but no smile or friendliness in her tone the entire time. My "like it" (small) was a whopping $5.57! It was good, but definitely not worth it. Not sure how Coldstone is going to survive charging that much for a small ice cream, especially when the store is dirty and the service is lacking. read more

They try to underserve and yet overcharge. No reason my everybody's or ours size should have the same amount of toppings as there smallest size(like it) and I have to argue with servers over it. Ridiculous. Music loud and a smell too. read more

My review is only for the Pikesville location. I kept choosing this location b/c they list so many more options for custom cakes than other locations. Prob is, THEY DON'T REALLY HAVE ALL THOSE OPTIONS! There is always an issue with my custom cake order. See pic of the ginormous chunks of cookie dough inside my cake. They were too lazy or careless to chop them into small pieces. Lets talk about the crumble siding, they literally stuck huge pieces of graham crackers around my cake instead of crushing them into crumbs 1st (see pic). I mean the option is called Graham Cracker "CRUMBING". I really thought I was being pranked. And, I couldn't believe they actually had bags last time; usually, they say they have no bags and you have to carry the cake in your hands. I'M DONE WITH THIS PLACE! read more

Cold Stone Creamery - Graham Cracker Crumbing. REALLY? Does this look like crumbing or like I had my 2 year old doing the cake decor? - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

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It's ice cream, how could anything go wrong? Well we all know that things can go wrong BUT not this time around. This location was only allowing 2 customers into the lobby area at a time of course with masks included and after placing your order you were asked to step back outside and wait for your order. All of the employees had on their mask and were pleasant. I went for the GOTTA HAVE IT sized Chocolate Lovers Only and my Sidekick opted for the Cake Batter Remix. The wait outside was not long, I was flagged to come back in, grab my goods and off we went. I have been in this particular location several times and have never had a bad experience. I did miss how the staff would typically greet you in unison when you came through the door, but with all of the safety measures in place I'm so not tripping about that at all. Good service and great ice cream, my first time trying the coffee flavor and oh yeah, I'm hooked!! We never need a reason to have ice cream so stop in and pick some up!! read more

Cold Stone Creamery - Coffee Lovers Only & Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

Nice staff, presentation was terrible, would have been a mess trying to eat if I didn't come home read more

Cold Stone Creamery - Nice associate,terrible presentation, would have been bad had I not been coming home to eat this. - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

I went to the Coldstone on Reisterstown Road. I ordered a Mine with chocolate chips, almonds and Oreo cookies. The lady put one Oreo cookie in the mix and I asked for more. She said that I was allowed only 3 toppings. She was very cold and if she had a high school education she would have known that I was not asking for another topping but more of what she had put in a large amount of ice cream. I told her that I receive more cookies in a Gotta Have It as I watched her coworker put two cookies in a Love It. She slid in one more cookie. Also she was the same person that went outside on Father's Day when the line was super long and left her coworkers struggling. When I pulled up she was outside again. She was wearing a pink scarf with polka dots if you want to know who she is. While I was there on Father's Day she got into an argument with a customer. I thought I would give her the benefit of the doubt but she has got to go. read more

I went to Cold Stone last night and decided to walk out after waiting in line for 20 minutes. I walked up and immediately saw the mold above all of the ice cream. This can't be safe to eat from. Not only was their mold growing in the freezer but the employees were laughing I've all of the ice cream. I will not be returning. read more

I ordered mint chocolate chip ice cream from this place, and I specifically ordered it in a cone, what I got was a melting pile of green goop in a bowl. The store smelled sour and moldy, and I had to wait 15 minutes for my order. Add on top of that their requirements for only 3 people in the store at a time and this place sucks. Go somewhere else if you want ice cream. read more

Love love love this place. I had a late night sweet tooth so I decided to come here. The staff is always friendly. They patiently wait for me to decide on what I want.... I tend to be indecisive . They are quick to make the ice cream. I have nothing bad to say. My "Founders Favorite was Delicious! read more

Cold Stone Creamery - "Founders Favorite" - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

In midst of the pandemic you can understand some confusion but poor customer and so what attitude is not a result the pandemic. Order placed, went outside to wait out of respect for social distancing. Come back at time they assigned and they have given my order away. They can't figure out who gave it away, no big deal. I'm asked to wait again while they fix it. Cool no sweat, we wait outside. I come back in for my order 10 min later. I grab and go because its packed and people are waiting. Get home and check the order and they are wrong and a mess. I mean running all over cup's side I should checked before I left, that's on me but come on people. You've already given my order away. You couldn't get it right the second time? I threw it away. Come on cold stone. What in the world is happening? What happened to the old style of top notch customer service? read more

The girl working this afternoon 2/16/2019 needs to review the recipes. Peanut Butter Cup Perfection is supposed to contain peanut butter, NOT Reese's Pieces. I didn't realize her mistake until I'd start in on the dish and ate it anyway after she refused to admit it was wrong. read more

Staff is very overwhelmed. Ice cream is ok, sometimes your order will get screwed up.

They are extremely slow and unfriendly. Waited 30min and they were still helping the first customer. Ridiculous. They weren't even that busy. Just lazy and slow. They didn't even apologize about the wait or say we will be with you soon or anything. Finally we gave up and left and went to Rita's. read more

All I know is that I'm about to gain major weight after eating Cold Stone Creamery Ice Cream! It is sinfully delicious!

Disappointed by the service and quality at cold stone. I got home and realized I was sold a burnt waffle cone. I called the creamery and the cashier and manager said all of the cones are burnt. I can cone back tomorrow for a new one. Why would they sell me a burnt cone as if i'm not going to notice? Terrible. read more

Cold Stone Creamery - Burnt waffle cone - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

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So I went to get this Apple of my Eye expected to get this big cup of apple pie and ice cream and this is what I got for $6. A tiny piece of apple pie and one scoop of ice cream. Not very happy. It looks nothing like the picture and is not worth $6. I won't be getting this every again and I don't recommend anyone else getting it either. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

out of curiosity i have some advice to how to clean the counter before preparing ice cream for other customers and they continued making ice cream on a digesting counter. in provided photo they have other ingredients from other food and mix it all together. read more

Cold Stone Creamery - ice cream counter - Ice Cream & Frozen Yogurt Near Me - Pikesville, Maryland

The girls are great they keep the line going during busy hours. They give you a great amount of everything you order. It does get very busy Friday and Saturday night. I would not recommend eating there and most of the time the bathroom is broken. I would park in the second row lanes. read more

Get the kid's cup sweet cream with graham cracker crumbs. With good ice cream, which they have, that is all you need (and anything bigger or more complicated will only detract from the experience). I've been more than once and I've never had a long wait, and the ice cream is always good. The main downfall of Coldstone is that they must sing when you tip, which is probably as annoying for the employees as it is for me. Also, their default sizes are huge. read more

You always have time for Cold Stone. Sometimes in my dreams I'm riding to Cold Stone. Just love the idea you can watch while they mix your ingredients on the cold slab. The staff is always friendly and helpful with suggestions. My only problem is there is so many choices. I don't mind the crowds as I get to see the many combinations and before it's my turn I have picked 4-7 ideas. The only size I know is Got to Have It. Any small it"s not worth the trip. (my opinion). I normally mix and match favors. I have tried the root beer floats and yes I'm FAN. Cold Stone goes with everything and every event. Just got married? Cold Stone. Birth of a newborn? Cold Stone Clipped your toes? Cold Stone!!! Run don't walk to get your GOT TO HAVE IT! read more